Product Avatar Image

Gradient Labs

Show rating breakdown
5.0 out of 5 stars
3 reviews
  • 1 profiles
  • 3 categories
Average star rating
5.0
Serving customers since
2023

Profile Name

Star Rating

3
0
0
0
0

Gradient Labs Reviews

Review Filters
Profile Name
Star Rating
3
0
0
0
0
MC G.
MG
MC G.
10/24/2025
Validated Reviewer
Review source: Organic

Building our operations with Gradient Labs at the center

|Gradient Labs
We were one of Gradient Labs's very first customers, and we've in many ways built our operations around the Gradient Labs product. Otto (our AI bot) now provides first response (instantly) to 100% of inbound chats, and resolves 40%+ of them without ever needing to reach a human. That means 1- we can keep our support team small and 2- we can preserve agent time for the more complex and edge case queries. The team are super responsive and great to work with as well.
RP
Rhys P.
09/04/2025
Validated Reviewer
Verified Current User
Review source: Organic

Redefining Customer Support in Insurance with Gradient Labs

|Gradient Labs
We’ve been with Gradient Labs for seven months, and in that time, we’ve completely redefined how we deliver support to our customers. Before Gradient, we struggled with chatbots that never quite met the high stakes of financial services, where getting customer support wrong can ruin lives and erode trust. Gradient changed that. Their chatbot is built specifically for financial services, by a team with deep expertise in the industry. The best part? Our customers consistently say the chatbot feels like the most knowledgeable agent on the team, some even joke it deserves a promotion! That level of trust and confidence is invaluable.
James M.
JM
James M.
08/29/2025
Validated Reviewer
Verified Current User
Review source: Organic

Top Platform, Top People, Top Results

|Gradient Labs
The Gradient platform was straightforward to set up and started delivering value from week one. Their team has been fantastic - always responsive, supportive, and proactive in guiding us to get the most out of the platform. Within a short period, we’ve already seen 70–80% of tickets resolved successfully, which has significantly reduced the pressure on our customer support team. Both the technology and the people behind it have been outstanding - and we’d choose Gradient over the likes of Fin AI any day.

About

Contact

HQ Location:
London, GB

Social

@GradientLabsAI

What is Gradient Labs?

Gradient Labs builds AI agents that eliminate the manual work of customer operations. Their suite of specialist AI agents automate long-running processes in financial services, from lending and disputes to KYC. These agents work together across frontline support on voice, text, and email, back-office workflows, and all the operations in between. Founded by Monzo's former AI leadership and trusted by some of the biggest names in finance, including Wise, Current, and Zego, Gradient Labs is purpose-built for finance and the regulatory compliance it requires. Their AI agents outperform human teams on CSAT and QA scores and remain undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry.

Details

Year Founded
2023