# Best CRM Software - Page 12 ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,085 ### Category Stats (Jul 2026) - **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,800+ Authentic Reviews - 1,085+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=128650&focus%5B%5D=3296&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Bigin by Zoho CRM, Close, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=close&focus%5B%5D=activecampaign) **Sponsored** ### Nutshell Founded in 2010, Nutshell is an all-in-one sales, marketing and engagement platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. If you're aiming to boost revenue, streamline your sales process, or craft engaging marketing messages, Nutshell could be the solution. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. In 2024, Nutshell introduced Nutshell Marketing and Nutshell Engagement. Nutshell Marketing helps businesses create compelling email campaigns and landing pages to drive audience engagement, while Nutshell Engagement connects you with leads and customers throughout the sales journey via web chat and text messaging. Nutshell also integrates with popular tools like Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers a mobile version, allowing sales reps to create, search, and edit contact information while in the field. Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-07-31T17%3A42%3A07Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1589&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Fpage%3D12%26post_lead_product%3Dpipedrive&secure%5Btoken%5D=02ffb57b03357a39794fdd0dae47b5b99a514dbdb852681dcba40dce710760d5&secure%5Burl%5D=https%3A%2F%2Fwww.nutshell.com%2Flp%2Fcrm%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dpaid-promotions%26utm_term%3Dcrm&secure%5Burl_type%5D=paid_promos) ### [BenchmarkONE](https://www.g2.com/products/benchmarkone/reviews) Our all-in-one sales and marketing platform combines email marketing, CRM, and marketing automation to turn emails into conversations, website visitors into handshakes, and customers into raving fans. We also provide marketing agencies with an alternative solution for their small business clients. Find more revenue in your sales pipeline and prevent opportunities from falling through the cracks. Learn more with a free 15-minute discovery call today. **Average Rating:** 4.5/5.0 **Total Reviews:** 180 #### How Do G2 Users Rate BenchmarkONE? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.1/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind BenchmarkONE? - **Seller:** [Polaris Software](https://www.g2.com/sellers/polaris-software) - **Year Founded:** 2004 - **HQ Location:** St. Louis, MO - **Twitter:** @BenchmarkEmail 17,267 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6ac781eaef895adc4b7a3766caa1c613230fa721f04e3522ad58894da94c0d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F834284%2F&secure%5Burl_type%5D=linkedin_company_website) 117 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 79% Small, 16% Medium #### What Do G2 Reviewers Say About BenchmarkONE? _AI-generated summary from verified user reviews_ ##### Pros - Users find BenchmarkONE **easy to use** , facilitating smooth tracking of contacts and efficient management of customer relationships. - Users find the **ease of use in tracking contacts** with BenchmarkONE to be a significant advantage. - Users value the **effective customer management** of BenchmarkONE, enhancing lead nurturing and operational efficiency. - Users value the **easy access** of BenchmarkONE, facilitating smooth transitions and efficient customer relationship management. - Users value the **easy setup** of BenchmarkONE, ensuring a swift and smooth transition for their businesses. ##### Cons - Users report **call issues** with BenchmarkONE, including email and phone IDs being marked as spam affecting communications. - Users face **email issues** with BenchmarkONE, leading to important emails landing in spam and affecting phone ID visibility. - Users report **unreliable deliverability** with BenchmarkONE, causing emails to land in spam and affecting communication effectiveness. #### What Are Recent G2 Reviews of BenchmarkONE? **["BenchmarkONE: User-Friendly All-in-One CRM & Marketing Automation with Great Support"](https://www.g2.com/survey_responses/benchmarkone-review-12825567)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/benchmarkone-review-12825567) **["Effective and Easy-to-Use Automation"](https://www.g2.com/survey_responses/benchmarkone-review-13176881)** **Rating:** 5.0/5.0 stars _— Bryan J._ [Read full review](https://www.g2.com/survey_responses/benchmarkone-review-13176881) #### What Are G2 Users Discussing About BenchmarkONE? - [What is BenchmarkONE used for?](https://www.g2.com/discussions/what-is-benchmarkone-used-for) ### [Zixflow](https://www.g2.com/products/zixflow/reviews) Zixflow redefines how we manage & engage contacts. It's agile, customizable, and AI-driven. A unified workspace to shape your CRM, automate workflows, and drive engagement through Email, SMS & WhatsApp. What makes Zixflow different? ✅ Sleek and user-friendly UI ✅ All-in-one workspace ✅ Highly customizable for diverse use cases ✅ Transparent pricing and pay-as-you-go for campaigns ✅ Make engagement and automation flows seamlessly ✅ Zixflow AI to work for you ✅ Robust data security and precise user permission control What's Inside Zixflow? 📍 Track interactions with your customers 📍 Create contact lists for every use case 📍 Visualize data with table and kanban views 📍 Run outreach campaigns via SMS, Email, and WhatsApp 📍 Manage replies in a unified inbox 📍 Easily find and verify email addresses 📍 Capture leads with sleek and modern forms 📍 Zixflow AI for custom fields, personalization, and spontaneous ice-breakers 📍 Automate with cadences and workflow automation **Average Rating:** 4.9/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate Zixflow? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Zixflow? - **Seller:** [Prem](https://www.g2.com/sellers/prem) - **HQ Location:** Delaware, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85849358ee2b8dcda8f365a3a1c08ca04fa620bde3806042a764614e66562cf9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalessimplify&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 79% Small, 17% Medium #### What Do G2 Reviewers Say About Zixflow? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customizability** of Zixflow, enhancing data with verified emails and personalized AI fields. - Users value Zixflow for its **data accuracy** , enhancing their experience with verified emails and custom AI fields. - Users find Zixflow to be **user-friendly** , enjoying seamless navigation between modules once accustomed to the system. - Users praise Zixflow for its **easy tracking** of leads, enhancing organization and support for effective lead nurturing. - Users appreciate the **intuitive interface** of Zixflow, enabling seamless navigation between modules once familiarized. ##### Cons - Users report frequent issues with the **email finder and validation** , resulting in invalid addresses being identified. - Users experience **data inaccuracy** with Zixflow, as email finder often fails to validate or find correct addresses. - Users often face issues with the **email finder and validation** , leading to invalid email address returns. - Users report that the **email finder and validation** occasionally fail to retrieve valid email addresses, causing frustration. - Users find the **learning curve challenging** , but appreciate the detailed help center for guidance in navigating the platform. #### What Are Recent G2 Reviews of Zixflow? **["Streamlining Workflow: A Comprehensive Review of ZixFlow's Efficiency and Functionality"](https://www.g2.com/survey_responses/zixflow-review-9222511)** **Rating:** 5.0/5.0 stars _— Shruti M._ [Read full review](https://www.g2.com/survey_responses/zixflow-review-9222511) **["An excellent software for enriching our data"](https://www.g2.com/survey_responses/zixflow-review-9189731)** **Rating:** 5.0/5.0 stars _— Alex E._ [Read full review](https://www.g2.com/survey_responses/zixflow-review-9189731) ### [ArcCRM](https://www.g2.com/products/arccrm/reviews) ArcCRM is a customer relationship management (CRM) platform built for organizations that need a structured way to manage customer interactions, sales activities, and business relationships. It is designed for teams that work with leads, prospects, customers, and ongoing accounts, providing a centralized system for storing and organizing customer-related information. For many businesses, customer data is often spread across emails, spreadsheets, notes, and multiple software applications. As the volume of customer interactions increases, it can become difficult to keep track of conversations, follow-up activities, sales opportunities, and account histories. A CRM system addresses this challenge by bringing relevant information together in a single environment where teams can access and update records as needed. ArcCRM helps users maintain detailed customer profiles, track communication history, manage sales pipelines, and monitor the progress of opportunities from initial contact through ongoing engagement. By consolidating customer information in one location, the platform supports better visibility into customer relationships and helps reduce the risk of important details being overlooked. The software is suitable for sales teams, account managers, customer service departments, business development professionals, and organizations that rely on regular customer interactions. It can also be useful for businesses looking to improve collaboration between departments by ensuring that employees have access to consistent and up-to-date customer information. A CRM platform such as ArcCRM is often needed when businesses reach a point where manual methods of tracking customer information become difficult to manage. Centralized recordkeeping, activity tracking, and relationship management can help teams maintain organization and gain a clearer understanding of customer engagement across different stages of the business process. Overall, ArcCRM serves as a business management tool that helps organizations organize customer data, track interactions, manage sales-related activities, and maintain a comprehensive view of their customer relationships over time. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate ArcCRM? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind ArcCRM? - **Seller:** [Archarina](https://www.g2.com/sellers/archarina) - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f53a134ae60c97fcea4e2dc7ffc98ea6c054d4188ae9f06868053fee59523f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farcharina&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® - **Phone:** +1 (732) 705 - 7771 #### Who Uses This Product? - **Top Industries:** Consulting - **Company Size:** 84% Medium, 16% Small #### What Do G2 Reviewers Say About ArcCRM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy tracking** feature of ArcCRM, ensuring that all leads are effectively managed and followed up on. - Users value the **automation features** of ArcCRM for efficiently managing multiple campaigns and follow-ups. - Users value the **efficient campaign setup and personalized customer segmentation** , enhancing communication and response times. - Users love the **fantastic ease of use** in ArcCRM, enabling quick setup of campaigns and streamlined follow-ups. - Users appreciate the **efficiency** of ArcCRM for managing multiple campaigns and automating follow-ups effortlessly. ##### Cons - Users note that there's a significant **learning curve** with ArcCRM, requiring time to master its various features. - Users note that **integration issues** with existing systems can be time-consuming, causing delays in implementation. - Users experience occasional **minor glitches** with the mobile version of ArcCRM, but they are not significant issues. - Users desire improved **visual representation in the reporting tool** to enhance data understanding and usability. - Users wish for a **more customizable dashboard** in ArcCRM to enhance their user experience and adaptability. #### What Are Recent G2 Reviews of ArcCRM? **["perfect CRM for managing campagins, saves us ton of time!"](https://www.g2.com/survey_responses/arccrm-review-10620743)** **Rating:** 4.5/5.0 stars _— Nikka M._ [Read full review](https://www.g2.com/survey_responses/arccrm-review-10620743) **["Software that streamlined our sales pipeline and boosted efficiency"](https://www.g2.com/survey_responses/arccrm-review-10436283)** **Rating:** 5.0/5.0 stars _— Luciano M._ [Read full review](https://www.g2.com/survey_responses/arccrm-review-10436283) ### [OutreachCRM](https://www.g2.com/products/outreachcrm/reviews) Modular solution with billing & ledger, referrals tracking, project management, support ticketing, communication tools. **Average Rating:** 4.5/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate OutreachCRM? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind OutreachCRM? - **Seller:** [Outreach Software Limited](https://www.g2.com/sellers/outreach-software-limited) - **Year Founded:** 2002 - **HQ Location:** Dunedin, NZ - **Twitter:** @Outreachcrm 21 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47b82f355d672539d58687235f4d9db17aa5eb68f945895f01144e79b5c24e23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F225471%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Medium, 28% Large #### What Are Recent G2 Reviews of OutreachCRM? **["Great tool for communication automation!"](https://www.g2.com/survey_responses/outreachcrm-review-8090869)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/outreachcrm-review-8090869) **["Excellent tool which has made my Sales prospecting easier"](https://www.g2.com/survey_responses/outreachcrm-review-7995345)** **Rating:** 5.0/5.0 stars _— Harshavardhan K._ [Read full review](https://www.g2.com/survey_responses/outreachcrm-review-7995345) #### What Are G2 Users Discussing About OutreachCRM? - [How much does outreach cost?](https://www.g2.com/discussions/how-much-does-outreach-cost) - [What is outreach technology?](https://www.g2.com/discussions/outreachcrm-what-is-outreach-technology) - [What does outreach software do?](https://www.g2.com/discussions/outreachcrm-what-does-outreach-software-do) ### [LeadMaster](https://www.g2.com/products/leadmaster/reviews) Lead Management Software, Online Lead Tracking, Email Marketing & SFA CRM. **Average Rating:** 4.1/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate LeadMaster? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.7/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind LeadMaster? - **Seller:** [LeadMaster](https://www.g2.com/sellers/leadmaster) - **Year Founded:** 1998 - **HQ Location:** Roswell, GA - **Twitter:** @LeadMaster 648 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd7a61245f45a855ecd46839e66972cca1e44365a4c9b494aee6f216e49e3ebe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F871253%2F&secure%5Burl_type%5D=linkedin_company_website) 26 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Medium, 25% Small #### What Are Recent G2 Reviews of LeadMaster? **["The Customer Relationship Management Software"](https://www.g2.com/survey_responses/leadmaster-review-4548908)** **Rating:** 5.0/5.0 stars _— Saudamini J._ [Read full review](https://www.g2.com/survey_responses/leadmaster-review-4548908) **["Fantastic email tracking tool"](https://www.g2.com/survey_responses/leadmaster-review-8325704)** **Rating:** 4.5/5.0 stars _— Paul F._ [Read full review](https://www.g2.com/survey_responses/leadmaster-review-8325704) #### What Are G2 Users Discussing About LeadMaster? - [What is LeadMaster used for?](https://www.g2.com/discussions/what-is-leadmaster-used-for) ### [Sellf](https://www.g2.com/products/sellf/reviews) Sellf is a cloud mobile CRM designed to meet the needs of sales agents, freelancers and small teams, to help them sell better with less stress. It is designed for people who don't need a complex and costly CRM like Salesforce, but still have to manage their customers' contact data and needs, to collects meetings notes and track their to-dos and activities. Overwhelmed by spreadsheets, post-its and dispersed documents, they deserve a better option! Sellf integrates all the benefits of contact managers, productivity apps and calendars in a single app that's native on your phone. Details are stored under each contact: calls, emails, meetings, even scheduled follow-ups. The app integrates with Evernote and Dropbox, syncs with Outlook, iCloud, Google Calendar and others, plus runs on iOs (iPhone and iPad: http://bit.ly/TrySellfApp) , Android (http://bit.ly/Sellf-Android-beta-tester) and the web (http://bit.ly/Sellf-web). Then, Sellf helps during the progress of each sales deal, reminding to-dos and follow ups thanks to a great calendar view and trough push notifications. But one of the features customers love the most is the goals tracking: through powerful and straightforward infographics, Sellf helps you get the full picture of your performance. The moment you open the app, you can view at a glance how far are your monthly goals to be reached. Plus, you can see your team members goals as well, to motivate yourself to perform even better. All of this, for a very affordable price: Sellf is free for less than 10 concurrently opened sales deals, while the Premium accounts (3.99€/month) allows for unlimited deals and high priority customer service. **Average Rating:** 4.0/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate Sellf? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sellf? - **Seller:** [Sellf Srl](https://www.g2.com/sellers/sellf-srl) - **Year Founded:** 2013 - **HQ Location:** Roncade, Italy - **Twitter:** @sellfapp 1,025 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd8641007d6b5ac08d56d2d13faf85126e836b7cabcd0b204ee8978b7bf5464e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3197005%2F&secure%5Burl_type%5D=linkedin_company_website) 173 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 61% Small, 36% Medium #### What Do G2 Reviewers Say About Sellf? _AI-generated summary from verified user reviews_ ##### Pros - Users find Sellf's **ease of use** exceptional, streamlining organization of leads, contacts, and deals seamlessly. - Users value the **convenience of centralized lead organization** in Sellf, enhancing mobile accessibility and productivity. - Users appreciate the **affordability** of Sellf, finding it easy to use and quick for instant payments. - Users find **Customer Management** in Sellf efficient for organizing contacts, schedules, and notes in one place. - Users enjoy the **easy access** of Sellf, enabling on-the-go management of contacts, meetings, and sales tracking. ##### Cons - Users feel there is a **lack of advanced features** in Sellf, limiting its effectiveness for larger teams. - Users note the **lack of reporting and analytics features** which limits their ability to analyze sales effectively. - Users find the **limited features** of Sellf insufficient for fulfilling all their marketing and business needs. - Users experience **slow performance** with Sellf, leading to frustrating delays during work tasks. #### What Are Recent G2 Reviews of Sellf? **["Simple CRM that keeps sales tracking clear and focused"](https://www.g2.com/survey_responses/sellf-review-12710974)** **Rating:** 4.5/5.0 stars _— Rafael C._ [Read full review](https://www.g2.com/survey_responses/sellf-review-12710974) **["My experience with Sellf"](https://www.g2.com/survey_responses/sellf-review-11745282)** **Rating:** 5.0/5.0 stars _— María Fernanda H._ [Read full review](https://www.g2.com/survey_responses/sellf-review-11745282) #### What Are G2 Users Discussing About Sellf? - [What is Sellf used for?](https://www.g2.com/discussions/what-is-sellf-used-for) - 1 comment ### [Agile CRM](https://www.g2.com/products/agile-crm/reviews) Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations **Average Rating:** 4.0/5.0 **Total Reviews:** 364 #### How Do G2 Users Rate Agile CRM? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.6/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Agile CRM? - **Seller:** [Agile CRM](https://www.g2.com/sellers/agile-crm) - **Year Founded:** 2013 - **HQ Location:** Dallas, TX - **Twitter:** @agilecrm 6,703 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=950aac5412fef4aabd033ca9c15656ea4211d6efdc51f99e8ed9f83b6277cf42&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3156418%2F&secure%5Burl_type%5D=linkedin_company_website) 103 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 76% Small, 16% Medium #### What Do G2 Reviewers Say About Agile CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Agile CRM, finding it efficient and practical for managing sales pipelines. - Users value the **effective consolidation** of tools in Agile CRM, enhancing productivity and affordability for small teams. - Users appreciate the **all-in-one toolset** of Agile CRM, benefiting from effective management and automation capabilities. - Users value the **affordability** of Agile CRM, praising its effective all-in-one tools for small businesses. - Users value the **effective automation** features of Agile CRM, enhancing efficiency for small and mid-sized teams. ##### Cons - Users find the **interface not intuitive** , making navigation and using advanced features more challenging than expected. - Users express frustration over **poor customer support** , citing slow response times and unhelpful assistance as major issues. - Users report a **difficult user interface** that feels outdated and lacks the polish of competitors, hindering ease of use. - Users experience **slow loading** times with Agile CRM, hindering productivity, especially with larger datasets. - Users find Agile CRM's interface clean but note **interface issues** that hinder engagement and clarity compared to competitors. #### What Are Recent G2 Reviews of Agile CRM? **["Streamlined Compliance and Coordination for Aerospace"](https://www.g2.com/survey_responses/agile-crm-review-12964314)** **Rating:** 4.0/5.0 stars _— Alvi N._ [Read full review](https://www.g2.com/survey_responses/agile-crm-review-12964314) **["All-in-One Customer & Task Tracking with Agile CRM"](https://www.g2.com/survey_responses/agile-crm-review-12835599)** **Rating:** 5.0/5.0 stars _— Saman H._ [Read full review](https://www.g2.com/survey_responses/agile-crm-review-12835599) #### What Are G2 Users Discussing About Agile CRM? - [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) - 1 comment - [Is agile CRM free?](https://www.g2.com/discussions/is-agile-crm-free) - [What are the major components of CRM?](https://www.g2.com/discussions/what-are-the-major-components-of-crm) - [How does agile CRM work?](https://www.g2.com/discussions/how-does-agile-crm-work) - [What are some features of CRM?](https://www.g2.com/discussions/agile-crm-what-are-some-features-of-crm) ### [ForceManager CRM](https://www.g2.com/products/forcemanager-crm/reviews) ForceManager is the leading CRM with a full-service WebApp created for a range of work styles including home, office or the field. The success of the solution is due to its user-friendly interface, built-in geolocation features, and high user adoption rates. **Average Rating:** 4.7/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate ForceManager CRM? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10) - **Contact & Account Management:** 9.1/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind ForceManager CRM? - **Seller:** [ForceManager](https://www.g2.com/sellers/forcemanager) - **Year Founded:** 2011 - **HQ Location:** Barcelona, Spain - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7796bab16b12d5e12345bb5f4ddd7d3aff9988799f2f50eb5d85165893324092&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2915226%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 45% Medium, 36% Large #### What Are Recent G2 Reviews of ForceManager CRM? **["Easy and useful"](https://www.g2.com/survey_responses/forcemanager-crm-review-4579464)** **Rating:** 5.0/5.0 stars _— Gemma R._ [Read full review](https://www.g2.com/survey_responses/forcemanager-crm-review-4579464) **["One of the best CRMs in its category"](https://www.g2.com/survey_responses/forcemanager-crm-review-8050682)** **Rating:** 4.0/5.0 stars _— Xavier S._ [Read full review](https://www.g2.com/survey_responses/forcemanager-crm-review-8050682) #### What Are G2 Users Discussing About ForceManager CRM? - [What is ForceManager CRM used for?](https://www.g2.com/discussions/what-is-forcemanager-crm-used-for) ### [Pulse Technology](https://www.g2.com/products/pulse-technology/reviews) Pulse Technology provides a platform for business owners and franchise systems to run their business smoothly. You’ll be able to keep things organized with our easy to use CRM (customer relationship management) system. Track all of your communication history for your customers and prospects. Your email and text message communication, notes, tasks and appointments, etc. will be all stored in one place for quick reference. Franchise Systems can take advantage of our full suite of franchise management features and completely integrated system that allows your franchisees to use the exact same platform. All of the data from your franchises will be available in your corporate application for real-time reporting. Save countless hours each week with the robust marketing and workflow automation features that Pulse offers. This will help you streamline many of your marketing and administrative tasks that suck up tremendous amounts of your time. With Pulse, you’ll be able to automate these tasks to free up your schedule and allow you to focus on other important things that matter. Convert more leads to paying customers with our email and text message marketing features and our customizable project boards which allow you to manage your sales pipeline efficiently. Streamline your quoting and invoicing process and deliver professional looking quotes your customers. Have a pulse on every part of your business with real-time reporting that will help you maximize your marketing strategies, sales efforts, and operations of your business. With Pulse, your entire company will run much smoother! **Average Rating:** 4.8/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Pulse Technology? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Pulse Technology? - **Seller:** [Pulse Technology](https://www.g2.com/sellers/pulse-technology) - **Year Founded:** 2019 - **HQ Location:** Delaware, OH - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba4bc233007268207b8eac07579d00a10cbc9b26dd31696cf125a9e37475ccce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpulse-technology-crm%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 54% Small, 23% Medium #### What Do G2 Reviewers Say About Pulse Technology? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** of Pulse Technology, which enhances efficiency and delivers reliable results. - Users commend the **efficiency** of Pulse Technology, enhancing workflows and simplifying client data management effortlessly. - Users love the **automation features** of Pulse Technology, enhancing efficiency and simplifying client onboarding and data management. - Users love the **efficiency of automations** in Pulse Technology, enhancing client management and streamlining workflows effortlessly. - Users find Pulse Technology's **ease of use** remarkable, citing seamless setup and efficient client management features. ##### Cons - Users find the **Google Calendar integration lacking** , limiting the effectiveness of Pulse Technology for their needs. - Users wish for enhanced **Google Calendar integration** to improve overall functionality and usability of Pulse Technology. #### What Are Recent G2 Reviews of Pulse Technology? **["The best CRM out there!"](https://www.g2.com/survey_responses/pulse-technology-review-7688739)** **Rating:** 5.0/5.0 stars _— Ana Maria --- C._ [Read full review](https://www.g2.com/survey_responses/pulse-technology-review-7688739) **["Streamlined Automation with Stellar Support"](https://www.g2.com/survey_responses/pulse-technology-review-11901774)** **Rating:** 5.0/5.0 stars _— Stephanie D._ [Read full review](https://www.g2.com/survey_responses/pulse-technology-review-11901774) #### What Are G2 Users Discussing About Pulse Technology? - [What is Pulse Technology used for?](https://www.g2.com/discussions/what-is-pulse-technology-used-for) ### [OneHash CRM](https://www.g2.com/products/onehash-crm/reviews) OneHash CRM is an all in business automation tool suitable for all business size, and offers a host of features that can help you increase your business revenue. From lead source mapping to lead nurturing entire sales funnel can be managed on single software. It’s a cloud-based CRM that is very scalable, so you can easily add more users or features as your business grows. It has below must to have features. - Leads can be captured in real time from web forms, contact us forms, Facebook forms, etc. - The sales team can reach prospects via call, email, WhatsApp, or SMS and can set follow-ups. - They can generate quotations and sales invoices directly from the system and send them to clients using OneHash CRM. - Lead owner efficiency, user and role permission setup, and workflow automation can be accomplished in no time. **Average Rating:** 4.4/5.0 **Total Reviews:** 70 #### How Do G2 Users Rate OneHash CRM? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind OneHash CRM? - **Seller:** [OneHash](https://www.g2.com/sellers/onehash) - **Year Founded:** 2020 - **HQ Location:** Delaware - **Twitter:** @OneHash 593 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22bed1ad7527530dcac78273c7f2db7a15eaa592c7fdbdf8f5990fa145c1f411&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonehash&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 73% Small, 25% Medium #### What Do G2 Reviewers Say About OneHash CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of OneHash CRM, simplifying business data management and reducing software costs. - Users praise the **comprehensive features** of OneHash CRM, enabling seamless integration and customization across all business units. - Users value the **extensive customizability** of OneHash CRM, enabling tailored solutions for unique business requirements. - Users praise OneHash CRM for its **efficiency** , streamlining operations and boosting productivity across all business units. - Users value the **extensive customization options** of OneHash CRM, enabling tailored solutions for diverse business needs. ##### Cons - Users find the **learning curve steep** due to limited documentation, making it challenging for small businesses to adapt. - Users find **limited customization** options in OneHash CRM, making it difficult and sometimes confusing to tailor the system. - Users find the **learning difficulty** of OneHash CRM challenging, as it requires time and effort to master its features. - Users face a **steep learning curve** with OneHash CRM, making initial use challenging for small businesses. - Users find **difficult customization** challenges with OneHash CRM, as implementation can be confusing and unpredictable. #### What Are Recent G2 Reviews of OneHash CRM? **["Multi-currency feature makes OneHash a worthwhile investment."](https://www.g2.com/survey_responses/onehash-crm-review-10469600)** **Rating:** 5.0/5.0 stars _— Sara L._ [Read full review](https://www.g2.com/survey_responses/onehash-crm-review-10469600) **["User Friendly Interface"](https://www.g2.com/survey_responses/onehash-crm-review-9910492)** **Rating:** 5.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/onehash-crm-review-9910492) #### What Are G2 Users Discussing About OneHash CRM? - [What is OneHash CRM used for?](https://www.g2.com/discussions/what-is-onehash-crm-used-for) - 1 comment ### [Teamleader](https://www.g2.com/products/teamleader/reviews) Teamleader removes the daily hassle of running a business. Our work management software lets you sell, bill and organise work in one place. By centralizing all this information, you stop the chaos of info being spread over different inboxes, Excel sheets and tools. You get a perfect overview of ongoing sales opportunities, projects and payments, and a deep insight into how your business is really performing. More than 60.000 people stay in control of their work every day with our work management solutions. From IT agencies and digital marketers all the way to plumbers and construction companies. Ready for more business and less hassle? **Average Rating:** 4.3/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Teamleader? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.5/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Teamleader? - **Seller:** [Teamleader](https://www.g2.com/sellers/teamleader) - **Year Founded:** 2012 - **HQ Location:** Ghent,Belgium - **Twitter:** @teamleader 1,022 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21bd271d27bf174c8413e291226d2269ccd2fe78194c0801f9b6ffa35e821c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F545733%2F&secure%5Burl_type%5D=linkedin_company_website) 345 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 72% Small, 21% Medium #### What Do G2 Reviewers Say About Teamleader? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **intuitive project management** features of Teamleader, making collaboration easy and organizing tasks enjoyable. - Users commend Teamleader for its **quick and responsive customer support** , enhancing their overall experience with the platform. - Users find Teamleader's **ease of use** exceptional, enjoying its intuitive design and straightforward project management features. - Users love the **intuitive design** of Teamleader, making project management and invoicing easy and enjoyable. - Users appreciate the **clear and intuitive invoicing** feature of Teamleader, streamlining financial management efficiently. ##### Cons - Users find the **learning curve steep** for Teamleader, particularly with advanced features and invoicing processes. - Users find the **account setup difficult** , especially when trying to configure advanced features like custom reporting. - Users find the **complex processes** of Teamleader challenging, especially with inflexible invoice edits and missing features. - Users find Teamleader's pricing to be **on the higher side** , posing challenges for smaller businesses or teams. - Users find it **difficult to set up advanced features** like custom reporting in Teamleader, complicating their user experience. #### What Are Recent G2 Reviews of Teamleader? **["User-Friendly CRM with Robust Features, Slightly Pricey"](https://www.g2.com/survey_responses/teamleader-review-13002639)** **Rating:** 4.5/5.0 stars _— Saad H._ [Read full review](https://www.g2.com/survey_responses/teamleader-review-13002639) **["Centralized Team Coordination with Room to Grow"](https://www.g2.com/survey_responses/teamleader-review-12951995)** **Rating:** 4.0/5.0 stars _— Jabbie P._ [Read full review](https://www.g2.com/survey_responses/teamleader-review-12951995) #### What Are G2 Users Discussing About Teamleader? - [What is Teamleader used for?](https://www.g2.com/discussions/what-is-teamleader-used-for) - 1 comment ### [Bevatel](https://www.g2.com/products/bevatel/reviews) Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 #### How Do G2 Users Rate Bevatel? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.5/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.4/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bevatel? - **Seller:** [Bevatel Account](https://www.g2.com/sellers/bevatel-account) - **Company Website:** www.bevatel.com - **HQ Location:** Riyadh - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a3ba21457721c04ab27eb35c08d54e9a023b0c997229606213f81a6c3047cfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbevatelsa%2F&secure%5Burl_type%5D=linkedin_company_website) 189 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 37% Small, 11% Medium #### What Do G2 Reviewers Say About Bevatel? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Bevatel's **ease of use** , enjoying its clear interface and efficient customer communication management. - Users value Bevatel's **exceptional support and communication** , enhancing operational efficiency and user satisfaction across their services. - Users praise Bevatel for its **exceptional customer support** and efficient communication solutions, enhancing overall operational effectiveness. - Users highlight the **easy setup** of Bevatel, noting its straightforward and stress-free installation process. - Users appreciate the **easy setup** of Bevatel, ensuring a smooth transition and efficient communication from the start. ##### Cons - Users report **integration issues** with Bevatel, resulting in complications and delays in functionality and record management. - Users experience **call issues** with Bevatel, including slow transfers, integration problems, and stability concerns during long calls. - Users express a need for more **clarity** regarding the system and services to enhance their overall experience. - Users experience **connectivity issues** with Bevatel, affecting call stability and configuration with local service providers. - Users find **limited access** to messaging features, suggesting the need for improved provider integration and user interface. #### What Are Recent G2 Reviews of Bevatel? **["Befatel facilitates communication and work organization."](https://www.g2.com/survey_responses/bevatel-review-12991717)** **Rating:** 5.0/5.0 stars _— Mohamed A._ [Read full review](https://www.g2.com/survey_responses/bevatel-review-12991717) **["Streamlined Customer Communication and Efficient Reporting"](https://www.g2.com/survey_responses/bevatel-review-12865523)** **Rating:** 5.0/5.0 stars _— اسراء ._ [Read full review](https://www.g2.com/survey_responses/bevatel-review-12865523) ### [InStream Group](https://www.g2.com/products/instream-group/reviews) InStream is the relation management platform. CRM alternative for customer-focused companies. InStream supports small and medium size business in collecting information about customers, managing communication and in building strong business relations. Simple but flexible tool which can be integrated with any mailbox, social media and business management tool. **Average Rating:** 4.2/5.0 **Total Reviews:** 121 #### How Do G2 Users Rate InStream Group? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind InStream Group? - **Seller:** [InStream](https://www.g2.com/sellers/instream) - **Year Founded:** 2015 - **HQ Location:** Poznan, Poland - **Twitter:** @InStream\_io 845 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d8bc083f8642b5fe0ae423b51cf2dc52fadcb037aee423cfcf5fd99f9f30eff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9337654%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 45% Small, 31% Large #### What Do G2 Reviewers Say About InStream Group? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of InStream Group, finding it simple to set up and enjoy. - Users find the **easy setup** of InStream incredibly convenient, enhancing their overall streaming experience. - Users value the **lead management** capabilities of InStream Group, streamlining sales processes and facilitating deal closures. - Users value the **simplicity** of InStream Group, finding it easy to navigate and use effectively. - Users value how InStream Group's **task management features** streamline sales processes, simplifying lead management and deal closure. ##### Cons - Users experience **integration issues** with InStream Group, affecting compatibility with existing workflows and causing technical problems. - Users experience **performance issues** with lagging and time wasted on ads when trying to change topics. - Users often face **slow loading times** that hinder their experience and disrupt their workflow with InStream Group. #### What Are Recent G2 Reviews of InStream Group? **["Clean, Flexible Interface That Makes Structuring Contacts, Companies, and Deals Easy"](https://www.g2.com/survey_responses/instream-group-review-12441252)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/instream-group-review-12441252) **["Perfect for Canadian Compliance, Needs Industry-Specific Enhancements"](https://www.g2.com/survey_responses/instream-group-review-12912004)** **Rating:** 4.5/5.0 stars _— Hisham K._ [Read full review](https://www.g2.com/survey_responses/instream-group-review-12912004) #### What Are G2 Users Discussing About InStream Group? - [What is InStream used for?](https://www.g2.com/discussions/what-is-instream-used-for) - 1 comment ### [Claritysoft](https://www.g2.com/products/claritysoft/reviews) Clarity CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Clarity CRM, from Claritysoft, was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Clarity CRM gives you enterprise power and functionality at a fraction of the cost. **Average Rating:** 4.3/5.0 **Total Reviews:** 105 #### How Do G2 Users Rate Claritysoft? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.5/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Claritysoft? - **Seller:** [Claritysoft](https://www.g2.com/sellers/claritysoft) - **Year Founded:** 2006 - **HQ Location:** Dublin, OH - **Twitter:** @Claritysoft 375 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8efb1641774720d659bee48d815ca97c56f29370b353da859773006bbccd7925&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F579099%2F&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 63% Small, 25% Medium #### What Do G2 Reviewers Say About Claritysoft? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Claritysoft, enabling quick access to organized customer information and sales tracking. - Users appreciate the **easy tracking** capabilities of Claritysoft, which streamline lead management and enhance productivity. - Users appreciate the **organized lead management** in Claritysoft, allowing easy tracking and effective automation of sales processes. - Users appreciate the **automation features** of Claritysoft, like task reminders that ensure nothing slips through the cracks. - Users value the **easy customization** of Claritysoft, allowing tailored dashboards to focus on essential metrics effortlessly. ##### Cons - Users note **feature issues** in Claritysoft, particularly regarding limited customization and a dated interface affecting usability. - Users find **limited customization** options in Claritysoft hinder their ability to tailor workflows effectively. - Users find the **UI dated** and desire more customization and flexible reporting tools for a better experience. - Users find the **slow loading** of Claritysoft's interface affects navigation and overall user experience. #### What Are Recent G2 Reviews of Claritysoft? **["Simple, Scalable, and Stress-Free CRM."](https://www.g2.com/survey_responses/claritysoft-review-12675195)** **Rating:** 4.0/5.0 stars _— Priya K._ [Read full review](https://www.g2.com/survey_responses/claritysoft-review-12675195) **["Streamlined Client Management with Agency-Focused Features"](https://www.g2.com/survey_responses/claritysoft-review-13064556)** **Rating:** 4.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/claritysoft-review-13064556) #### What Are G2 Users Discussing About Claritysoft? - [What is your experience regarding pricing and costs for Claritysoft CRM?](https://www.g2.com/discussions/what-is-your-experience-regarding-pricing-and-costs-for-claritysoft-crm) - [What is Claritysoft used for?](https://www.g2.com/discussions/what-is-claritysoft-used-for) ### [Signpost](https://www.g2.com/products/signpost/reviews) Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. **Average Rating:** 3.7/5.0 **Total Reviews:** 56 #### How Do G2 Users Rate Signpost? - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 6.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Signpost? - **Seller:** [Signpost](https://www.g2.com/sellers/signpost) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Signpost 2,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d905230cf92dfd08e7ae9245276c5c359b388a3c4ab82c523c52f7ca0506ceee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsignpost%2F&secure%5Burl_type%5D=linkedin_company_website) 135 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 84% Small, 7% Large #### What Do G2 Reviewers Say About Signpost? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation** features of Signpost, enhancing customer management and saving time through automated follow-ups. - Users love the **ease of use** of Signpost, finding the initial setup and automation features straightforward and helpful. - Users value the **automation features** of Signpost for simplifying customer management and enhancing relationship building. - Users find Signpost's **email follow-up automation** crucial for saving time and improving customer engagement. - Users appreciate the **time efficiency** of Signpost, automating customer management and follow-ups to focus on growth. ##### Cons - Users report a **slow loading** experience, particularly when dealing with large contact lists and third-party syncs. - Users find **slow performance** in Signpost, particularly when managing large contact lists and loading pages. - Users find the **dashboard difficult to navigate** and feel it's not user-friendly, hindering their experience. - Users find **data inaccuracy** problematic due to unclear presentation, outdated information, and limited customization options. - Users find the **incomplete information** on Signpost frustrating, as it leads to confusion and outdated data. #### What Are Recent G2 Reviews of Signpost? **["Seamless Communication Hub with Marketing Automation"](https://www.g2.com/survey_responses/signpost-review-12824038)** **Rating:** 4.5/5.0 stars _— RAHUL K._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12824038) **["Boosts Customer Relations with Ease"](https://www.g2.com/survey_responses/signpost-review-12295175)** **Rating:** 4.0/5.0 stars _— Julia E._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12295175) #### What Are G2 Users Discussing About Signpost? - [What is Signpost used for?](https://www.g2.com/discussions/what-is-signpost-used-for) - [How much does signpost cost?](https://www.g2.com/discussions/how-much-does-signpost-cost) - [What are the 5 signposts?](https://www.g2.com/discussions/what-are-the-5-signposts) - [What are the 6 signposts?](https://www.g2.com/discussions/what-are-the-6-signposts) - [What are examples of signposts?](https://www.g2.com/discussions/what-are-examples-of-signposts) - [‹ Prev‹ Prev](/categories/crm?order=g2_score&page=11&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [1](/categories/crm?order=g2_score&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [2](/categories/crm?order=g2_score&page=2&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - … - [8](/categories/crm?order=g2_score&page=8&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [9](/categories/crm?order=g2_score&page=9&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [10](/categories/crm?order=g2_score&page=10&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [11](/categories/crm?order=g2_score&page=11&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - 12 - [13](/categories/crm?order=g2_score&page=13&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [14](/categories/crm?order=g2_score&page=14&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [15](/categories/crm?order=g2_score&page=15&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [16](/categories/crm?order=g2_score&page=16&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - … - [72](/categories/crm?order=g2_score&page=72&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [73](/categories/crm?order=g2_score&page=73&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) - [Next ›Next ›](/categories/crm?order=g2_score&page=13&spc-source=blog&wfoid=aba3ad5fb1.1782335618#product-list) Spotlight Categories [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Retail POS Systems](https://www.g2.com/categories/retail-pos) [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Show More * * * ## How Do You Choose the Right CRM Software? ### Everything About CRMs ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/)