The most interesting aspect is definitely the ability to customize the software in almost every small part, from the name of the tabs to the more complex structures of automation and workflow management. The software is also quite lightweight and, working on the web, runs very well on any machine, even the oldest ones. The part I definitely appreciate the most is the ability to have open APIs, which allows me to integrate the CRM with any external software, from Google Apps Script to Cloudflare. The only limit is given by the external software itself, but so far I have done everything I needed with great ease. An honorable mention to the technical support, always decisive and effective.

It is interesting to have the possibility to modify the interface of the various modules according to needs (although, clearly, with customizations for a fee). Moreover, it is reassuring to know that you can talk to someone when needed: the sales representative and the technical representative are always available. There are also many native features, which are far from negligible.

What we appreciate most about VTENEXT is the flexibility of the platform and the ability to truly adapt it to the client's business processes, without having to radically change the company's way of working. From an operational standpoint, we make extensive use of automations, workflows, and integrations with external tools, which allow us to reduce manual activities and significantly improve commercial and administrative organization. The API and customization aspects are also strengths that enable us to develop vertical solutions for clients with specific needs. In terms of UI/UX, the system is intuitive and has greatly improved over the years, especially in the management of dashboards and internal processes. The overall performance is also good, even on installations with many users and data. Another aspect we consider of great value is the support: the VTENEXT team is competent, available, and open to technical discussions, a characteristic not always guaranteed in the software sector. From an ROI perspective, for many companies, the benefit is tangible because it allows them to centralize processes, reduce operational dispersion, and have better control over clients, activities, and business opportunities.