vtenext Reviews & Product Details

First of all, I can say that we are very satisfied with this product. Its high customizability has allowed us to design tailored workflows and to initiate new projects for the digitalization of our internal processes. From contracting, through managing customer calls with number recognition thanks to the plugin that integrates our telephone switchboard with the CRM, to handling complaints, Vtenext has proven to be an extremely versatile and powerful tool.

One of the most appreciated aspects of Vtenext is the ability to link individual information to multiple entities. For example, an email can be associated with a ticket, which in turn can be linked to a record. This network structure is essential for facilitating the consultation of a customer's data and ensuring the preservation of information. Even if the original email is lost, it will still remain visible within the ticket.

Among the projects currently underway, we are working on managing newsletter campaigns. Furthermore, given the success achieved with the contracting project, we are developing a new process for contracting a new sales line, even more complex and articulated.

In summary, the main strengths of Vtenext are the completeness of information, the high customizability of the software, and the integration with external systems, which is almost always available. Additional credit should be given to the technical service, always ready to propose solutions to our requests.

We are very satisfied with Vtenext and wish to continue this fruitful collaboration for future projects as well. Review collected by and hosted on G2.com.

The only flaw we have found concerns the redirects on the various modules within a process, which sometimes are not the expected ones and force the user to return to the exact point to advance. However, I am sure that this aspect can also be improved. Review collected by and hosted on G2.com.

The platform has helped us streamline our processes, and the team is extremely helpful and knowledgeable. They don’t just solve problems but also provide valuable consulting insights. Another major advantage is their flexibility; they truly know how to nurture the client relationship. VTE is perfect for those who want more from a single platform. Review collected by and hosted on G2.com.

We use the cloud version, and it’s been an experience with zero issues, only benefits. Review collected by and hosted on G2.com.

I like that they are always available to support us and always give a quick response. I like that the platform is very flexible to develop personalized solutions accroding to our company's needs. We have developed a couple personalized projects, receiving full support on what is needed from project management and from the technical support. Review collected by and hosted on G2.com.

Because of having this possibility of personalization with full technical support any change has additional costs that might be high. Also any update of the version of the software has an additional cost. Some of the features requiere the tecnitians to modify them, when it could be easily modified by an admin user. Review collected by and hosted on G2.com.

The need to collect all the information from the market and its interactions with our company, led us to have to use a system like CRM. The one proposed by VTE immediately seemed simple, therefore suitable for all users, but above all customizable. Each company has its own peculiarities and ours is no exception. With a little training you can easily generate modules that exactly reflect the company's operations and are easily queried. Review collected by and hosted on G2.com.

There are no aspects that have disappointed us or that have been missing. Unfortunately, it is more our responsibility not to have been able to use all the possibilities offered by this software for internal IT policies that sometimes lead to oversimplifying what can be done. But it certainly does not depend on VTE. Review collected by and hosted on G2.com.

The most useful aspect of vtenext is its deeply rooted customer-centric approach, which extends not only to an intelligent, convenient, and well-designed navigability but also to a functionality design that never loses sight of the product's ultimate goal: understanding the real profitability of customers (economic and strategic), and providing you with maximum visibility about that and all the instruments to manage the customer processes.

Technically, the vtenext develops all its power trough the logic approch of his modules and workflow's engine that gives you the possibility to create your processes exactly as you need. Review collected by and hosted on G2.com.

The basic settings are be made for small context and it needs to be carefully customized to cover all the various scenarios that can be present in a big company. Review collected by and hosted on G2.com.

i really like its adaptibility, the CRM itself is really user friendly. Review collected by and hosted on G2.com.

Sometimes when the user needs an implementation on the system, the developers are a little slow. Review collected by and hosted on G2.com.

The strengths of VTEnext undoubtedly include the speed with which an MVP version can be brought into production, as well as the power and ease of use of the Business Process Modeling module for functional analysts. Implementation is very easy and fast (the solutions is a pure SaaS and a lot of software connectors are available for integration with external apps). Among its key strengths is also the comprehensive mapping of sales and post-sales processes with ready-to-use, off-the-shelf functionalities. The initial mapping of information related to the various involved entities (sales force, product catalog, prospects, clients, sales data, customer service) is already complete, and it is extremely easy to enrich the database with custom data. last but not the least the solution is GDPR compliant and ISO (900x, 2700x) certified! Review collected by and hosted on G2.com.

VTE Next features a high number of native integrations (Email, certified email/PEC, Italian Digital Identity, etc.). To extend the use of VTE Next to use cases involving social media channels, a native integration with Instagram is recommended. Review collected by and hosted on G2.com.

The software is simple to implement, integrate into business systems, and use. It also allows for customizations that can be done independently without needing programming skills. It is perfect for the daily management of sales flows. We have found great support in the Vtenext staff, who constantly assist us in its use. Review collected by and hosted on G2.com.

Nothing to report, at the moment we have not encountered any problems Review collected by and hosted on G2.com.

The implementation of vte has fundamentally changed the way we work, allowing us to focus on value-added activities and not waste time on cross-checks.

The system is very intuitive, easy to customize (even autonomously), and customer care is always responsive and ready to solve all issues. Review collected by and hosted on G2.com.

At present we are completely satisfied with vte, especially because of its flexibility and consequent ease of adaptation to business and internal procedures. Review collected by and hosted on G2.com.

A good BPM feature

Easy to customize

Stable solution

Easy Integration

A good support Review collected by and hosted on G2.com.

limited look and feel

the lack of also managing the accounting Review collected by and hosted on G2.com.