--- title: vtenext Reviews meta_title: 'vtenext Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 36 reviews by the users' company size, role or industry to find out how vtenext works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 36 scale: '5' date_modified: '2026-06-30' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # vtenext Reviews **Vendor:** vtenext **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 36 ## About vtenext vtenext is the only 100% European All-In-One Open Source CRM powered by a native BPMN Engine and advanced AI algorithms. It is designed to transform complex business processes into seamless, automated workflows. Why vtenext? - Break Down Silos: Streamline cross-departmental communication and data flow. - Boost Sales: Automate lead management with smart, AI-driven tools. -Improve Retention: Optimize support tickets and project workflows for a better CX. - Drive Growth: Simplify and scale your marketing campaign management. - Lower Turnover: Modernize HR processes and employee engagement. - Protect Margins: Maintain real-time oversight of your business profitability. - More than 200 Integrations: Connect your existing tech stack to vtenext to unify data and automate tasks. - Keep your Data Sovereignty: Choose between Cloud or On Premise The Power of the Native BPMN Engine Stop wasting time on low-value tasks. Our integrated BPMN (Business Process Model and Notation) engine provides an intuitive graphical interface to digitize and automate any business process. Take control of your business efficiency. ## vtenext Pros & Cons **What users like:** - Users find **easy customization** beneficial, allowing tailored solutions that fit their unique business needs effectively. (6 reviews) - Users value the **excellent customer support** of vtenext, ensuring prompt assistance and guidance throughout their projects. (4 reviews) - Users appreciate the **flexibility** of vtenext, allowing for personalized solutions that meet their unique company needs. (3 reviews) - Users appreciate the **feature richness** of vtenext, highlighting its ease of customization and daily usability. (2 reviews) - Users value the **simplicity and intuitiveness** of vtenext, enabling efficient customization and effective workflows. (2 reviews) - Customer Management (1 reviews) - Users value the **ease of use** and quick implementation of VTEnext, enhancing their daily operational efficiency. (1 reviews) - Easy Access (1 reviews) - Easy Creation (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users express concern over **limited customization options** that lead to costly modifications and less flexibility for larger organizations. (4 reviews) - Users are frustrated by the **limited features** of vtenext, which hinder customization and add unexpected costs. (2 reviews) - Users find some features **difficult to understand** , limiting their ability to fully utilize the software's potential. (2 reviews) - Users find the **additional costs for personalization and updates** of vtenext to be quite high and concerning. (1 reviews) - Users find the experience **overwhelming** due to the extensive features that are hard to fully utilize. (1 reviews) - Overwhelming Options (1 reviews) - View Limitations (1 reviews) ## vtenext Reviews ### 1. Flexible and well-supported, but with general slowness and tickets often too slow **Rating:** 3.5/5.0 stars **Reviewed by:** Leonardo C. | Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about vtenext?** It is interesting to have the possibility to modify the interface of the various modules according to needs (although, clearly, with customizations for a fee). Moreover, it is reassuring to know that you can talk to someone when needed: the sales representative and the technical representative are always available. There are also many native features, which are far from negligible. **What do you dislike about vtenext?** The response times to tickets are sometimes too long. Additionally, the overall speed of the CRM is low, especially when working on very heavy Modules (which should still be expected). I also notice the lack of some features that I consider basic in a CRM, such as the history of correspondence with certain clients and the ability to better manage the lines in quotes (or orders), etc. **What problems is vtenext solving and how is that benefiting you?** Certainly, the management and storage of customer information (tens of thousands) are a focal point of a CRM, and VTE does this excellently. Additionally, there are other important features, such as the creation of automations that help make processes more efficient. ### 2. VTENEXT: A flexible and process-oriented CRM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Marco M. | Supervisore sviluppo business, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about vtenext?** What we appreciate most about VTENEXT is the flexibility of the platform and the ability to truly adapt it to the client's business processes, without having to radically change the company's way of working. From an operational standpoint, we make extensive use of automations, workflows, and integrations with external tools, which allow us to reduce manual activities and significantly improve commercial and administrative organization. The API and customization aspects are also strengths that enable us to develop vertical solutions for clients with specific needs. In terms of UI/UX, the system is intuitive and has greatly improved over the years, especially in the management of dashboards and internal processes. The overall performance is also good, even on installations with many users and data. Another aspect we consider of great value is the support: the VTENEXT team is competent, available, and open to technical discussions, a characteristic not always guaranteed in the software sector. From an ROI perspective, for many companies, the benefit is tangible because it allows them to centralize processes, reduce operational dispersion, and have better control over clients, activities, and business opportunities. **What do you dislike about vtenext?** Like any very flexible and comprehensive platform, VTENEXT requires an initial phase of analysis and proper configuration to be fully utilized. For companies that are not well-structured or without proper initial support, the number of available features can initially seem complex. Some interfaces and advanced configurations could be made even more modern and straightforward, especially for non-technical users. Also, managing some very specific customizations requires fairly in-depth technical skills. From our point of view, it would be interesting to continue investing further in AI functionalities and low-code/no-code tools, to make the creation of advanced automations even simpler for business users. That said, the continuous evolution of the platform and the attention to partners and customers are aspects that we have always appreciated over the years. **What problems is vtenext solving and how is that benefiting you?** VTENEXT has helped us primarily to centralize processes and information that were previously distributed among emails, Excel files, separate software, and manual task management. Before implementation, it was more difficult to monitor business opportunities, customer activities, tickets, deadlines, and internal workflows in a structured way. Today, we have a much clearer and shared view of business processes, with better operational control and a significant reduction in repetitive tasks thanks to automation. One of the most tangible benefits has been the improvement in commercial organization and follow-up with clients and prospects, with faster response times and less information dispersion. Integrations with other business tools have also allowed us to avoid duplicate entries and reduce operational errors. From an ROI perspective, the main advantage is the time saved in daily activities and the ability to have centralized data and processes on a single platform, improving efficiency and collaboration between departments. ### 3. Powerful, Flexible Solution that helped digitize 50+ Company Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about vtenext?** The solution is quite powerful and flexible, it has allowed us to digitalize more than 50 company processes. We are able to get in all the necessary information for making the processes more efficient. The interface is flexible enough for our requirements **What do you dislike about vtenext?** Some times for developers is not so easy to use maybe due to it's low code experience. We are not using the latest version and maybe we are missing some features that might make their work a bit easier (es. less amount of clicks) **What problems is vtenext solving and how is that benefiting you?** VTE has been very reactive over almost 10 years of working together and we've been able to cover the majority of our requirements, following also an evolution roadmap adding different features. This has help us improve a lot in the efficiency of our processes, many of which run entirely on vtenext ### 4. Our experience: a powerful and customizable CRM for tailored processes! **Rating:** 4.0/5.0 stars **Reviewed by:** Cesare P. | Junior Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about vtenext?** First of all, I can say that we are very satisfied with this product. Its high customizability has allowed us to design tailored workflows and to initiate new projects for the digitalization of our internal processes. From contracting, through managing customer calls with number recognition thanks to the plugin that integrates our telephone switchboard with the CRM, to handling complaints, Vtenext has proven to be an extremely versatile and powerful tool. One of the most appreciated aspects of Vtenext is the ability to link individual information to multiple entities. For example, an email can be associated with a ticket, which in turn can be linked to a record. This network structure is essential for facilitating the consultation of a customer's data and ensuring the preservation of information. Even if the original email is lost, it will still remain visible within the ticket. Among the projects currently underway, we are working on managing newsletter campaigns. Furthermore, given the success achieved with the contracting project, we are developing a new process for contracting a new sales line, even more complex and articulated. In summary, the main strengths of Vtenext are the completeness of information, the high customizability of the software, and the integration with external systems, which is almost always available. Additional credit should be given to the technical service, always ready to propose solutions to our requests. We are very satisfied with Vtenext and wish to continue this fruitful collaboration for future projects as well. **What do you dislike about vtenext?** The only flaw we have found concerns the redirects on the various modules within a process, which sometimes are not the expected ones and force the user to return to the exact point to advance. However, I am sure that this aspect can also be improved. **What problems is vtenext solving and how is that benefiting you?** Vtenext helped us with the digitalization project of contracts for one of our sales lines, and this accelerated the entire approval and data entry process into the system, as well as promoting an eco-sustainability culture by drastically reducing paper contracts. The complaint management now has a well-defined and visible process, and the risk of losing information is almost nil. Our operators' work is faster and more efficient, immediately having the customer's information whose number has been automatically recognized and associated with their profile, providing further benefits in customer service. ### 5. Exceptional service and flexibility, a Game-Changer for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Luana A. | Co-Founder - Business Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about vtenext?** The platform has helped us streamline our processes, and the team is extremely helpful and knowledgeable. They don’t just solve problems but also provide valuable consulting insights. Another major advantage is their flexibility; they truly know how to nurture the client relationship. VTE is perfect for those who want more from a single platform. **What do you dislike about vtenext?** We use the cloud version, and it’s been an experience with zero issues, only benefits. **What problems is vtenext solving and how is that benefiting you?** e manage on-site operations using a system based on schedules that each operator must manually update from time to time. This scheduling workflow is only one sub-process within a larger project that also involves several additional variables. With VTE, we’ve been able to semi-automate the entire process. ### 6. Good Support on Project Developments **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandra M. | Business Intelligence, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about vtenext?** I like that they are always available to support us and always give a quick response. I like that the platform is very flexible to develop personalized solutions accroding to our company's needs. We have developed a couple personalized projects, receiving full support on what is needed from project management and from the technical support. **What do you dislike about vtenext?** Because of having this possibility of personalization with full technical support any change has additional costs that might be high. Also any update of the version of the software has an additional cost. Some of the features requiere the tecnitians to modify them, when it could be easily modified by an admin user. **What problems is vtenext solving and how is that benefiting you?** At the moment we are finishing a big project on how to imporve the platform for the sales users: we modified the sales report module to make it more simple and stretegic, we created a new module for price lists, and we created a dashboard with the customers' information to be easier to read for the sales team. It has been very beneficial for the sales managers to have all the information on hand and facilitate the collection on information, to be able to find insights on how to imporve our proceses and our service with our own customers. ### 7. All the information easily queryable **Rating:** 5.0/5.0 stars **Reviewed by:** Pierluigi G. | MAnaging director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about vtenext?** The need to collect all the information from the market and its interactions with our company, led us to have to use a system like CRM. The one proposed by VTE immediately seemed simple, therefore suitable for all users, but above all customizable. Each company has its own peculiarities and ours is no exception. With a little training you can easily generate modules that exactly reflect the company's operations and are easily queried. **What do you dislike about vtenext?** There are no aspects that have disappointed us or that have been missing. Unfortunately, it is more our responsibility not to have been able to use all the possibilities offered by this software for internal IT policies that sometimes lead to oversimplifying what can be done. But it certainly does not depend on VTE. **What problems is vtenext solving and how is that benefiting you?** The software has allowed us to speak a harmonized and always available language. There is no longer the need to question people about information or search everywhere for files stored in different ways by all users. It has given us the peace of mind of not having to rely too much on the historical memories of the company ### 8. Truly versatile and scalable **Rating:** 4.0/5.0 stars **Reviewed by:** Emanuele V. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about vtenext?** The most useful aspect of vtenext is its deeply rooted customer-centric approach, which extends not only to an intelligent, convenient, and well-designed navigability but also to a functionality design that never loses sight of the product's ultimate goal: understanding the real profitability of customers (economic and strategic), and providing you with maximum visibility about that and all the instruments to manage the customer processes. Technically, the vtenext develops all its power trough the logic approch of his modules and workflow's engine that gives you the possibility to create your processes exactly as you need. **What do you dislike about vtenext?** The basic settings are be made for small context and it needs to be carefully customized to cover all the various scenarios that can be present in a big company. **What problems is vtenext solving and how is that benefiting you?** All the customer processes, and a lot of the internal processes are be implemented on vtenext. ### 9. VTENEXT is a great CRM, is very adaptive and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about vtenext?** i really like its adaptibility, the CRM itself is really user friendly. **What do you dislike about vtenext?** Sometimes when the user needs an implementation on the system, the developers are a little slow. **What problems is vtenext solving and how is that benefiting you?** We are redirecting mails in the CRM. ### 10. A flexible CRM Suite tool capable of quickly mapping business processes and digital transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about vtenext?** The strengths of VTEnext undoubtedly include the speed with which an MVP version can be brought into production, as well as the power and ease of use of the Business Process Modeling module for functional analysts. Implementation is very easy and fast (the solutions is a pure SaaS and a lot of software connectors are available for integration with external apps). Among its key strengths is also the comprehensive mapping of sales and post-sales processes with ready-to-use, off-the-shelf functionalities. The initial mapping of information related to the various involved entities (sales force, product catalog, prospects, clients, sales data, customer service) is already complete, and it is extremely easy to enrich the database with custom data. last but not the least the solution is GDPR compliant and ISO (900x, 2700x) certified! **What do you dislike about vtenext?** VTE Next features a high number of native integrations (Email, certified email/PEC, Italian Digital Identity, etc.). To extend the use of VTE Next to use cases involving social media channels, a native integration with Instagram is recommended. **What problems is vtenext solving and how is that benefiting you?** End to end Solution for Customer Service and Sales Cost / Benefit Ratio ### 11. A flexible software, capable of perfectly adapting to all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola P. | Sales Account, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about vtenext?** The software is simple to implement, integrate into business systems, and use. It also allows for customizations that can be done independently without needing programming skills. It is perfect for the daily management of sales flows. We have found great support in the Vtenext staff, who constantly assist us in its use. **What do you dislike about vtenext?** Nothing to report, at the moment we have not encountered any problems **What problems is vtenext solving and how is that benefiting you?** It helps us manage sales flows efficiently ### 12. A key gear shift **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about vtenext?** The implementation of vte has fundamentally changed the way we work, allowing us to focus on value-added activities and not waste time on cross-checks. The system is very intuitive, easy to customize (even autonomously), and customer care is always responsive and ready to solve all issues. **What do you dislike about vtenext?** At present we are completely satisfied with vte, especially because of its flexibility and consequent ease of adaptation to business and internal procedures. **What problems is vtenext solving and how is that benefiting you?** Before adopting vte we managed all using numerous excel files managed by different departments. This used to generate a major risk of data loss and wasted a lot of our time for cross-checking. Today, thanks to vte we can devote ourselves exclusively to value-added activity. ### 13. Flexible solution for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Federico T. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about vtenext?** A good BPM feature Easy to customize Stable solution Easy Integration A good support **What do you dislike about vtenext?** limited look and feel the lack of also managing the accounting **What problems is vtenext solving and how is that benefiting you?** Centralize any operation and processing monitoring ### 14. Excellent CRM software **Rating:** 5.0/5.0 stars **Reviewed by:** Luca Z. | Technical Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about vtenext?** For our company it was a great step forward to organize and centralize all group records. Thanks to VTENEXT and its bpm engine we have collected about 70k leads in 5 years and created over 50 customized modules. **What do you dislike about vtenext?** We like everything about this software, especially the company that professionally supports us day after day in our growth. **What problems is vtenext solving and how is that benefiting you?** Vtenext solved problems for us related to contact with the private customer in the showroom and allowed us to collect data and information that we could not obtain before. ### 15. Great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Giacomo G. | Analista Programmatore, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about vtenext?** Great customization Easy to understand Can be used on a daily basis with minimun effort Has a lot of features **What do you dislike about vtenext?** Some fatures are not easy to understand Customization is hard to self implement **What problems is vtenext solving and how is that benefiting you?** Managing clients and providing a self explanatory interface that can be understood by the end user ### 16. Flexible, smart support. **Rating:** 4.5/5.0 stars **Reviewed by:** Stefano G. | Sales director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about vtenext?** The possibility of adapting it to our needs with autonomous or supplied customizations **What do you dislike about vtenext?** The management of offers and not being able to customize the graphic layout of the windows **What problems is vtenext solving and how is that benefiting you?** It has allowed us to organize sales management much better and streamline customer assistance ### 17. Maximizing CRM and BPM Efficiency with VTENEXT: A Comprehensive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Marco Z. | CEO & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about vtenext?** What I appreciate most about VTENEXT is its unique blend of CRM (Customer Relationship Management) and BPM (Business Process Management) functionalities. This combination allows for a seamless integration between managing customer relationships and optimizing internal processes. The platform's flexibility in customization and the ability to adapt to various business needs without extensive coding is particularly impressive. It provides tools that enhance workflow automation, improve data management, and facilitate effective communication within teams, ultimately leading to improved operational efficiency and customer satisfaction. **What do you dislike about vtenext?** While VTENEXT offers a robust combination of CRM and BPM functionalities, some users may find the initial learning curve a bit steep. This rich suite of features, although highly beneficial, requires a dedicated effort to master, which might be challenging for newcomers. Additionally, the level of customization and sophistication it offers necessitates a thoughtful investment in training or external support, particularly for organizations with limited technical resources. This aspect could pose a challenge for smaller businesses. Moreover, the user interface, despite being powerful, may not be as immediately intuitive as some of its competitors, potentially leading to a slower adaptation period for some users. **What problems is vtenext solving and how is that benefiting you?** VTENEXT solves key challenges in customer relationship and business process management by integrating CRM and BPM functionalities. It enhances operational efficiency through process automation, reduces manual effort, and minimizes errors. Improved CRM features enable personalized customer interactions, boosting satisfaction and loyalty. Seamless data integration eliminates silos, ensuring up-to-date information access and informed decisions. Customizable workflows allow for tailored system adaptation to unique business needs, directly addressing operational challenges. Additionally, VTENEXT offers cost efficiency by consolidating CRM and BPM into one platform, reducing the need for multiple software solutions and associated costs. Overall, VTENEXT significantly contributes to better operational efficiency, customer relationship management, and cost savings, positively impacting business performance. ### 18. Open source CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Carola C. | PMO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about vtenext?** Vte gives you the ability to manage almost independently the process entirely from the interface. The BPM module is easy to use, intuitive, and is essential in managing all processes. A complete CRM that allows you to manage reports and views simply from a dashboard that can be modified according to different needs. **What do you dislike about vtenext?** It's difficult to find flaws, perhaps I would still improve the app, even though I know there's a lot of work behind it. **What problems is vtenext solving and how is that benefiting you?** VTe has helped us manage the problem of data control and loss in the first place. Each user has the ability to enter data, and this allows for simple analysis and easy consultation of this data to never lose complete control of the company. It also helps us monitor every process and every procedural step without losing track of the order between the different departments. ### 19. Scalable and flexible Low-code/No-Code CRM in Cloud platform... Made In Italy **Rating:** 5.0/5.0 stars **Reviewed by:** Luca S. | Associate Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about vtenext?** I've been tring so many CRM platform in these latest 10 years: VTENEXT finally gives me the flexibility and scalability super necessary in today business organizations. Each of my customer knows they can ask me whatever they want: my company, as certified vtenext developer, can build from skratch or configure with no-code BPM Engine, every (almost;-) business process in company **What do you dislike about vtenext?** We would like upgrade to wilson app more often **What problems is vtenext solving and how is that benefiting you?** customer care, project planning, sales peformance ### 20. Best CRM and Best BPM **Rating:** 5.0/5.0 stars **Reviewed by:** Marco M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about vtenext?** The ease of use and the possibility of customizing it, Fast support and a program you use every day **What do you dislike about vtenext?** Graphics too similar between masks, "on premise" installation is not very simple **What problems is vtenext solving and how is that benefiting you?** Keep track of all ongoing negotiations, meeting deadlines ### 21. Excellent platform for all purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Attilio D. | Founder e project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about vtenext?** vtenext has a very intuitive UI and functions, useful survey plugin with response nested into contacts details **What do you dislike about vtenext?** Php version required is not the latest stable **What problems is vtenext solving and how is that benefiting you?** Mass mailing to my leads and surveying ### 22. Complete, simple, and customizable CRM **Rating:** 5.0/5.0 stars **Reviewed by:** VINCENZO M. | Finance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about vtenext?** Simple management of customer support tickets, ease of integration with our management software **What do you dislike about vtenext?** Nothing in particular.. I have nothing to report **What problems is vtenext solving and how is that benefiting you?** Optimal management of our clients' support tickets and sharing of information among users ### 23. Safe, reliable, and customizable product **Rating:** 5.0/5.0 stars **Reviewed by:** Eliano C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about vtenext?** Versatility, you can do whatever you want **What do you dislike about vtenext?** some very advanced things require code writing **What problems is vtenext solving and how is that benefiting you?** Complete management of every business process ### 24. Vte simplifies the use for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Morgana Martina M. | Assistenza tecnica software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about vtenext?** Through Vte we are able to correctly follow up on external clients' support and projects, as well as internal management. The shared calendar for internal coordination. **What do you dislike about vtenext?** It would be useful to be able to manage the screens in the interventions and not as attachments. **What problems is vtenext solving and how is that benefiting you?** The ability to correctly manage tickets opened by customers and internally, notes, and reports for comprehensive 360° support ### 25. Simply automate processes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about vtenext?** I use vtenext daily. Easy to create forms and make interface changes I simply automate every organizational process I manage my clients effectively and conveniently Integrated chatbot. Customer Support is fast and effective. **What do you dislike about vtenext?** At the moment I have no negative aspects to highlight. Perhaps the newsletter module needs to be improved a little. **What problems is vtenext solving and how is that benefiting you?** Lead management Sales opportunities management Process Automation ### 26. VTENEXT is a really useful platform for business process automation **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about vtenext?** Excellent BPM engine Easy to use Flexibility Good Costs Benetfits Ratio **What do you dislike about vtenext?** Calendar could be improve with some colour features **What problems is vtenext solving and how is that benefiting you?** VTENEXT allow you to avoid process critical blocks ### 27. A perfect all-in-one CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Steve L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about vtenext?** vtenext is an all-in-One CRM solution that allows you to manage all Marketing, Sales and After-Sales activities in a single platform by easily automating and digitizing all business processes, increasing productivity even remotely. We use it internally for all marketing and sales activities, for ticketing and assistance. We have increased our productivity and internal communication has also benefited from greater speed and automation. **What do you dislike about vtenext?** An easier interaction with Google Workspace would be appreciated but I'm sure vtenext is working on improving itself. **What problems is vtenext solving and how is that benefiting you?** vtenext is perfectly suitable per SME and big companies. With vte we can acquire, monitor and manage leads by identifying the most profitable channels, program effective campaigns and newsletters, creating personalized content thanks to Marketing Processes & GDPR. ### 28. Very usable and easy. Staff is incredibly flexible and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Lorenzo T. | Socio dirigente, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about vtenext?** I like that you can do almost whatever you want simply using different processes and modules. If you need any customization there are a lot of people that can help you creating something just for you. **What do you dislike about vtenext?** VTENext is great for our 5 users needs. Maybe for bigger companies you need more details. **What problems is vtenext solving and how is that benefiting you?** We wanted to use only web documents and get a statistical review of our commercial activities on customers. We needed to share informations between users and share everithing in a simple way. After that we could manage also some administration processes. ### 29. ANIA SAFE CRM PROJECT **Rating:** 4.0/5.0 stars **Reviewed by:** Matteo B. | BUSINESS DEVELOPMENT MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about vtenext?** We chose VTE NEXT for the development of the company's CRM due to its flexibility, modularity, and the ability to implement the various needs and requirements of our Company over time. Having 3 very different business areas with specific commercial characteristics, we managed to build a tailor-made CRM. **What do you dislike about vtenext?** The management of tickets related to implementations has not always been straightforward, but over time we have refined this part of the activity as well. **What problems is vtenext solving and how is that benefiting you?** Operational management of internal processes, structuring and monitoring of commercial procedures, and obtaining reporting data ### 30. Many modules to use **Rating:** 3.5/5.0 stars **Reviewed by:** Roberta C. | IT Department, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about vtenext?** I like the possibility to add fields and customise data input masks as we need! It's easy to learn how to use it and also how to create reports and extract datas. **What do you dislike about vtenext?** I don't like so much the price books (we have more and different case histories) and the PDF creator. **What problems is vtenext solving and how is that benefiting you?** VTEnext help us to collect data, to have many reports of statistics, to collect informations of our trouble ticket and visit report, also sending e-mails. ### 31. VteNext in the processes of managing offers **Rating:** 4.0/5.0 stars **Reviewed by:** Davide G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about vtenext?** Convenience in managing flows, and in configuring automatic processes **What do you dislike about vtenext?** Inconveniences include, for example, the inability to modify a created field even at the label level; you have to delete it and recreate it (resulting in data loss). **What problems is vtenext solving and how is that benefiting you?** Orderly Management of the flows that go from the lead to the final contract/order, automation of certain processes. ### 32. An excellent product with an unbeatable quality / price ratio. **Rating:** 4.5/5.0 stars **Reviewed by:** Francesco D. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about vtenext?** The ease of use and development that the program allows. BPM is a tool capable of digitizing processes and automating many steps. **What do you dislike about vtenext?** The application needs to be developed better and more consistently. It falls short of the product's capabilities, let alone up to today's standards. Insert push notifications as soon as possible. **What problems is vtenext solving and how is that benefiting you?** The digitization of PMI and the consequent development. ### 33. Recommended CRM and very versatile **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea G. | Socio e system integrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about vtenext?** the possibility to make many customizations **What do you dislike about vtenext?** sometimes tickets remain open for a long time **What problems is vtenext solving and how is that benefiting you?** it will help me manage the company's workflows ### 34. excellent CRM easy to use and integrable with other software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about vtenext?** simple and integrable, very customizable even without the use of assistance. the template module is nice. rich in modules. competitive price and very scalable. excellent **What do you dislike about vtenext?** some modules should be reviewed and also the display could be improved but it can be fixed with some ad hoc layouts. I would like the insertion and management of QR codes linked to the product and/or the use of RFID. **What problems is vtenext solving and how is that benefiting you?** for now we use it to make estimates and to monitor clients ### 35. Competence and innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio L. | Consulente informatico, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2023 **What do you like best about vtenext?** High customization based on the needs and requirements identified. **What do you dislike about vtenext?** Processing complicated PDFs. Many times it is complicated to create an attractive graphic. **What problems is vtenext solving and how is that benefiting you?** treatment of courses and installations. Treatment of internal company needs ### 36. VTENEXT **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about vtenext?** Kind and professional, they proposed a good and simple software , high attention to the client and support . **What do you dislike about vtenext?** we have nothing to dislike because we are at the beginning of the interaction with vtenext **What problems is vtenext solving and how is that benefiting you?** problem concerning the use of the software for CRM - [View vtenext pricing details and edition comparison](https://www.g2.com/products/vtenext/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-02+14%3A51%3A21+-0500&secure%5Bsession_id%5D=58b4b6ed-747f-4006-9ac8-3888685719e6&secure%5Btoken%5D=0ad1c96d4ba738a4fb42d0b53dec3362301ae4d356819bb2d8568314ef89c47e&format=llm_user) ## vtenext Integrations - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Yeastar Cloud PBX](https://www.g2.com/products/yeastar-cloud-pbx/reviews) - [Yousign](https://www.g2.com/products/yousign/reviews) ## vtenext Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top vtenext Alternatives - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,830 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,652 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - 4.1/5.0 (575 reviews)