# vtenext Reviews **Vendor:** vtenext **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 35 ## About vtenext vtenext is the only 100% European All-In-One Open Source CRM powered by a native BPMN Engine and advanced AI algorithms. It is designed to transform complex business processes into seamless, automated workflows. Why vtenext? - Break Down Silos: Streamline cross-departmental communication and data flow. - Boost Sales: Automate lead management with smart, AI-driven tools. -Improve Retention: Optimize support tickets and project workflows for a better CX. - Drive Growth: Simplify and scale your marketing campaign management. - Lower Turnover: Modernize HR processes and employee engagement. - Protect Margins: Maintain real-time oversight of your business profitability. - More than 200 Integrations: Connect your existing tech stack to vtenext to unify data and automate tasks. - Keep your Data Sovereignty: Choose between Cloud or On Premise The Power of the Native BPMN Engine Stop wasting time on low-value tasks. Our integrated BPMN (Business Process Model and Notation) engine provides an intuitive graphical interface to digitize and automate any business process. Take control of your business efficiency. ## vtenext Pros & Cons **What users like:** - Users appreciate the **easy customization** of vtenext, allowing precise tailoring to meet their unique company needs. (6 reviews) - Users commend the **responsive customer support** of vtenext, consistently offering quick assistance and guidance for all needs. (4 reviews) - Users value the **flexibility** of vtenext, enabling personalized solutions that cater to unique business needs. (3 reviews) - Users appreciate the **feature richness** of vtenext, benefiting from its extensive customization and integration capabilities. (2 reviews) - Users value the **simplicity and customization** of vtenext, enhancing their work efficiency and user experience. (2 reviews) - Customer Management (1 reviews) - Users value the **ease of use** and quick implementation of VTEnext, enhancing their daily operational efficiency. (1 reviews) - Easy Access (1 reviews) - Easy Creation (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users find **limited customization** options frustrating, especially for larger companies needing tailored configurations without high costs. (4 reviews) - Users express frustration with the **limited features** of vtenext, which complicate customization and increase costs. (2 reviews) - Users struggle with **missing features** and find customization challenging to implement effectively on their own. (2 reviews) - Users find the **high costs for customization and updates** of vtenext to be a significant drawback. (1 reviews) - Users find the experience **overwhelming** , as they struggle to utilize all the software's extensive capabilities effectively. (1 reviews) - Overwhelming Options (1 reviews) - View Limitations (1 reviews) ## vtenext Reviews ### 1. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Marco M. | Supervisore sviluppo business, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 ### 2. Powerful, Flexible Solution that helped digitize 50+ Company Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about vtenext?** The solution is quite powerful and flexible, it has allowed us to digitalize more than 50 company processes. We are able to get in all the necessary information for making the processes more efficient. The interface is flexible enough for our requirements **What do you dislike about vtenext?** Some times for developers is not so easy to use maybe due to it's low code experience. We are not using the latest version and maybe we are missing some features that might make their work a bit easier (es. less amount of clicks) **What problems is vtenext solving and how is that benefiting you?** VTE has been very reactive over almost 10 years of working together and we've been able to cover the majority of our requirements, following also an evolution roadmap adding different features. This has help us improve a lot in the efficiency of our processes, many of which run entirely on vtenext ### 3. Our experience: a powerful and customizable CRM for tailored processes! **Rating:** 4.0/5.0 stars **Reviewed by:** Cesare P. | Junior Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about vtenext?** First of all, I can say that we are very satisfied with this product. Its high customizability has allowed us to design tailored workflows and to initiate new projects for the digitalization of our internal processes. From contracting, through managing customer calls with number recognition thanks to the plugin that integrates our telephone switchboard with the CRM, to handling complaints, Vtenext has proven to be an extremely versatile and powerful tool. One of the most appreciated aspects of Vtenext is the ability to link individual information to multiple entities. For example, an email can be associated with a ticket, which in turn can be linked to a record. This network structure is essential for facilitating the consultation of a customer's data and ensuring the preservation of information. Even if the original email is lost, it will still remain visible within the ticket. Among the projects currently underway, we are working on managing newsletter campaigns. Furthermore, given the success achieved with the contracting project, we are developing a new process for contracting a new sales line, even more complex and articulated. In summary, the main strengths of Vtenext are the completeness of information, the high customizability of the software, and the integration with external systems, which is almost always available. Additional credit should be given to the technical service, always ready to propose solutions to our requests. We are very satisfied with Vtenext and wish to continue this fruitful collaboration for future projects as well. **What do you dislike about vtenext?** The only flaw we have found concerns the redirects on the various modules within a process, which sometimes are not the expected ones and force the user to return to the exact point to advance. However, I am sure that this aspect can also be improved. **What problems is vtenext solving and how is that benefiting you?** Vtenext helped us with the digitalization project of contracts for one of our sales lines, and this accelerated the entire approval and data entry process into the system, as well as promoting an eco-sustainability culture by drastically reducing paper contracts. The complaint management now has a well-defined and visible process, and the risk of losing information is almost nil. Our operators' work is faster and more efficient, immediately having the customer's information whose number has been automatically recognized and associated with their profile, providing further benefits in customer service. ### 4. Exceptional service and flexibility, a Game-Changer for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Luana A. | Co-Founder - Business Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about vtenext?** The platform has helped us streamline our processes, and the team is extremely helpful and knowledgeable. They don’t just solve problems but also provide valuable consulting insights. Another major advantage is their flexibility; they truly know how to nurture the client relationship. VTE is perfect for those who want more from a single platform. **What do you dislike about vtenext?** We use the cloud version, and it’s been an experience with zero issues, only benefits. **What problems is vtenext solving and how is that benefiting you?** e manage on-site operations using a system based on schedules that each operator must manually update from time to time. This scheduling workflow is only one sub-process within a larger project that also involves several additional variables. With VTE, we’ve been able to semi-automate the entire process. ### 5. Good Support on Project Developments **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandra M. | Business Intelligence, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about vtenext?** I like that they are always available to support us and always give a quick response. I like that the platform is very flexible to develop personalized solutions accroding to our company's needs. We have developed a couple personalized projects, receiving full support on what is needed from project management and from the technical support. **What do you dislike about vtenext?** Because of having this possibility of personalization with full technical support any change has additional costs that might be high. Also any update of the version of the software has an additional cost. Some of the features requiere the tecnitians to modify them, when it could be easily modified by an admin user. **What problems is vtenext solving and how is that benefiting you?** At the moment we are finishing a big project on how to imporve the platform for the sales users: we modified the sales report module to make it more simple and stretegic, we created a new module for price lists, and we created a dashboard with the customers' information to be easier to read for the sales team. It has been very beneficial for the sales managers to have all the information on hand and facilitate the collection on information, to be able to find insights on how to imporve our proceses and our service with our own customers. ### 6. Truly versatile and scalable **Rating:** 4.0/5.0 stars **Reviewed by:** Emanuele V. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about vtenext?** The most useful aspect of vtenext is its deeply rooted customer-centric approach, which extends not only to an intelligent, convenient, and well-designed navigability but also to a functionality design that never loses sight of the product's ultimate goal: understanding the real profitability of customers (economic and strategic), and providing you with maximum visibility about that and all the instruments to manage the customer processes. Technically, the vtenext develops all its power trough the logic approch of his modules and workflow's engine that gives you the possibility to create your processes exactly as you need. **What do you dislike about vtenext?** The basic settings are be made for small context and it needs to be carefully customized to cover all the various scenarios that can be present in a big company. **What problems is vtenext solving and how is that benefiting you?** All the customer processes, and a lot of the internal processes are be implemented on vtenext. ### 7. VTENEXT is a great CRM, is very adaptive and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about vtenext?** i really like its adaptibility, the CRM itself is really user friendly. **What do you dislike about vtenext?** Sometimes when the user needs an implementation on the system, the developers are a little slow. **What problems is vtenext solving and how is that benefiting you?** We are redirecting mails in the CRM. ### 8. A flexible CRM Suite tool capable of quickly mapping business processes and digital transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about vtenext?** The strengths of VTEnext undoubtedly include the speed with which an MVP version can be brought into production, as well as the power and ease of use of the Business Process Modeling module for functional analysts. Implementation is very easy and fast (the solutions is a pure SaaS and a lot of software connectors are available for integration with external apps). Among its key strengths is also the comprehensive mapping of sales and post-sales processes with ready-to-use, off-the-shelf functionalities. The initial mapping of information related to the various involved entities (sales force, product catalog, prospects, clients, sales data, customer service) is already complete, and it is extremely easy to enrich the database with custom data. last but not the least the solution is GDPR compliant and ISO (900x, 2700x) certified! **What do you dislike about vtenext?** VTE Next features a high number of native integrations (Email, certified email/PEC, Italian Digital Identity, etc.). To extend the use of VTE Next to use cases involving social media channels, a native integration with Instagram is recommended. **What problems is vtenext solving and how is that benefiting you?** End to end Solution for Customer Service and Sales Cost / Benefit Ratio ### 9. A flexible software, capable of perfectly adapting to all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola P. | Sales Account, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about vtenext?** The software is simple to implement, integrate into business systems, and use. It also allows for customizations that can be done independently without needing programming skills. It is perfect for the daily management of sales flows. We have found great support in the Vtenext staff, who constantly assist us in its use. **What do you dislike about vtenext?** Nothing to report, at the moment we have not encountered any problems **What problems is vtenext solving and how is that benefiting you?** It helps us manage sales flows efficiently ### 10. A key gear shift **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about vtenext?** The implementation of vte has fundamentally changed the way we work, allowing us to focus on value-added activities and not waste time on cross-checks. The system is very intuitive, easy to customize (even autonomously), and customer care is always responsive and ready to solve all issues. **What do you dislike about vtenext?** At present we are completely satisfied with vte, especially because of its flexibility and consequent ease of adaptation to business and internal procedures. **What problems is vtenext solving and how is that benefiting you?** Before adopting vte we managed all using numerous excel files managed by different departments. This used to generate a major risk of data loss and wasted a lot of our time for cross-checking. Today, thanks to vte we can devote ourselves exclusively to value-added activity. - [View vtenext pricing details and edition comparison](https://www.g2.com/products/vtenext/reviews/vtenext-review-10906274?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A16%3A28+-0500&secure%5Bsession_id%5D=3be095e6-1a0d-486a-bc5b-12677b9a801c&secure%5Btoken%5D=bfcb07b6778d5c991819988cf0ec1ae99289962b60bd7547eb4277d408a8153b&format=llm_user) ## vtenext Integrations - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) ## vtenext Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top vtenext Alternatives - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,818 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,576 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - 4.1/5.0 (574 reviews)