SuiteCRM Reviews & Product Details

I really appreciate SuiteCRM's 100% open-source customizability. It doesn't have any vendor lock-in or rigid workflows, which is fantastic. It's based on the SugarCRM community edition and gives us unrestricted access to the codebase along with a no-code/low-code customization layer for non-technical teams. It's perfect for our global business because we can customize every aspect of the CRM to fit our industry's needs and regional workflows. We don't have to spend on expensive custom development or be constrained by a vendor's feature roadmap. I also find the initial setup to be modular and flexible, which is a big plus. Review collected by and hosted on G2.com.

I find the mobile app performance clunky on iOS and Android. The native app is just a basic wrapper for the web UI, which means it has slow load times and broken offline functionality. This is really important for our field sales reps in places like the EU and APAC where connectivity can be poor. It also lacks mobile-optimized workflows, like quick lead capture or barcode scanning for product quotes. Review collected by and hosted on G2.com.

I really like how flexible and customizable SuiteCRM is. We can adjust the modules and workflows so they fit perfectly with the way our manufacturing team works. It makes it easy to track customers, enquiries, and deals all in one convenient place, and the dashboard provides a clear snapshot of everything happening. SuiteCRM helps us manage customer interactions, track leads, and monitor ongoing deals efficiently, making our daily workflow smoother. It reduces manual work and keeps all customer information organized. I also appreciate that the setup, while requiring some time for our specific customizations, wasn't overly complicated and eventually made our day-to-day work much easier. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit old and not very smooth, especially when switching between modules. Reports can take time to set up for manufacturing needs. Occasionally, the system feels slow when handling large data. A more modern design and faster performance would improve the experience. There’s room for smoother syncing between systems to reduce manual data entry. Setting up took some time to customize the modules and workflows. Review collected by and hosted on G2.com.

The best thing about SuiteCRM, is how adaptable and cost-effective it is. You can easily implement and customize fields, workflows, and dashboards to match your business without incurring extra licensing costs. It brings together sales, marketing, and customer support in one place, which helps keeping out team well organized and responsive. We use it daily to manage leads, track activities, and communicate with clients. I also appreciate their responsive customer support—they’re quick to assist whenever we need help. Review collected by and hosted on G2.com.

SuiteCRM is a strong and dependable platform, but the user interface feels a bit outdated and could be more intuitive for new users. Some of the advanced features also require a bit of integration or technical know how to fully optimize. However, once everything is in place, it performs very well. It is a stable, efficient, and highly customizable, making it a great long-term CRM solution for businesses that prefer flexibility over flashy design. Review collected by and hosted on G2.com.

SuiteCRM is very robust, scaleable data management tool. Review collected by and hosted on G2.com.

SuiteCRM look and feel is very dry. No visuals are using for better representation. Review collected by and hosted on G2.com.

I like that SuiteCRM allows me to do everything all in one space. I value the work automation because it helps enhance efficiency and allows me to do what I need to do. I also appreciate that it supports several languages, which makes it convenient to contact people in and out of the country. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

The interface could be more user friendly or inviting Review collected by and hosted on G2.com.

Open Source & Cost Control, Because it’s open source, there’s no license cost per user (beyond hosting, maintenance, and optional paid support). This was a major advantage. Review collected by and hosted on G2.com.

innovation is a little slow, I didnt think it had enough advance features. Review collected by and hosted on G2.com.

SuiteCRM is a reliable tool for managing customer relationships effectively.

I must say that it makes my life easier Review collected by and hosted on G2.com.

Everything is alright, there is nothing to dislike in this. Review collected by and hosted on G2.com.

SuiteCRM's configuration studio allows users to customize the tool to their company's needs. Users can modify fields, create new modules, and customize layouts. Review collected by and hosted on G2.com.

SuiteCRM has limited features, a limited workflow, and a clunky campaign builder Review collected by and hosted on G2.com.

Open Source Completely free CRM, Its have all the options line Email Marketing, We can have Customer Support from Community, East to Implemet in Self Hosting Server, for We can customize like anything We can create modules as per our requirement, For Day to Day Usage of CRM this is the best Siltion Review collected by and hosted on G2.com.

Integration is very low, No Commercial Customer Support, Complexity while Customization for a New Bee, We may face performace issue with huge number of Users Review collected by and hosted on G2.com.

I found it perfect CRM to use as it helps to manage the accounts and customer information contact list. It helps in sales automation with its marketing automation tools. It is easily installed and easy to use on application . Review collected by and hosted on G2.com.

no any feature and tool in it to dilike. Review collected by and hosted on G2.com.