The self-hosted architecture and extensive customization are its greatest strengths for our Berlin-based internet services firm. Hosting data on our on-prem servers fully satisfies German data residency and GDPR rules, letting us manage backups, security and server resources independently alongside our existing toolchain. We fully customize fields, views and workflows to match web performance projects and support ticketing processes. Fine-grained role-based permissions restrict access to confidential client information precisely. The core system runs stably, and our technical team found base installation simple to execute. Review collected by and hosted on G2.com.

The built-in reporting features are overly simplistic. They lack cross-module data analysis, advanced filters and visual charts, so we must export raw data to external tools to analyze ticket volumes, project cycles and recurring technical issues. Integrations with dedicated web tools like Hapony and server monitoring platforms are restricted to basic APIs. We have to build and maintain custom scripts for data linking, which creates extra engineering work and unstable real-time sync. There are no official pre-built connectors to streamline cross-platform workflows. Review collected by and hosted on G2.com.