G2

Marco M.

Supervisore sviluppo business

Small-Business (50 or fewer emp.)

5/11/2026

"VTENEXT: A flexible and process-oriented CRM platform"

5/5

What do you like best about vtenext?

What we appreciate most about VTENEXT is the flexibility of the platform and the ability to truly adapt it to the client's business processes, without having to radically change the company's way of working.

From an operational standpoint, we make extensive use of automations, workflows, and integrations with external tools, which allow us to reduce manual activities and significantly improve commercial and administrative organization. The API and customization aspects are also strengths that enable us to develop vertical solutions for clients with specific needs.

In terms of UI/UX, the system is intuitive and has greatly improved over the years, especially in the management of dashboards and internal processes. The overall performance is also good, even on installations with many users and data.

Another aspect we consider of great value is the support: the VTENEXT team is competent, available, and open to technical discussions, a characteristic not always guaranteed in the software sector.

From an ROI perspective, for many companies, the benefit is tangible because it allows them to centralize processes, reduce operational dispersion, and have better control over clients, activities, and business opportunities. Review collected by and hosted on G2.com.

What do you dislike about vtenext?

Like any very flexible and comprehensive platform, VTENEXT requires an initial phase of analysis and proper configuration to be fully utilized. For companies that are not well-structured or without proper initial support, the number of available features can initially seem complex.

Some interfaces and advanced configurations could be made even more modern and straightforward, especially for non-technical users. Also, managing some very specific customizations requires fairly in-depth technical skills.

From our point of view, it would be interesting to continue investing further in AI functionalities and low-code/no-code tools, to make the creation of advanced automations even simpler for business users.

That said, the continuous evolution of the platform and the attention to partners and customers are aspects that we have always appreciated over the years. Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

VTENEXT has helped us primarily to centralize processes and information that were previously distributed among emails, Excel files, separate software, and manual task management.

Before implementation, it was more difficult to monitor business opportunities, customer activities, tickets, deadlines, and internal workflows in a structured way. Today, we have a much clearer and shared view of business processes, with better operational control and a significant reduction in repetitive tasks thanks to automation.

One of the most tangible benefits has been the improvement in commercial organization and follow-up with clients and prospects, with faster response times and less information dispersion. Integrations with other business tools have also allowed us to avoid duplicate entries and reduce operational errors.

From an ROI perspective, the main advantage is the time saved in daily activities and the ability to have centralized data and processes on a single platform, improving efficiency and collaboration between departments. Review collected by and hosted on G2.com.