Customer support from Prophet has been great. I am not a power user, but every once in awhile, I have questions about Prophet. I get fast, accurate responses in no time.
I've had a few computer issues over the past year, as well, and having a cloud-based CRM has been a big relief - nothing lost!
Prophet is the one and only CRM I have used, and being able to easily track correspondence is really valuable. I may only have contact with a client once a year, so remembering or tracking down term, special needs, etc., would be cumbersome without Prophet.
Would like to be able to merge customers, when I've found I've created duplicates.
Tracking correspondence with customers and noting relationship issues is very important in my business. Having a CRM that seamlessly manages this information is a huge benefit to me, particularly since many clients only interact with me on a once-a-year basis.