Best Conversational Support Software - Page 9
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Conversational support software is distinct from help desk software because it does not separate the service process from other reasons for contact. It is used to both aid brands with customers that are yet to complete a purchase and to assist existing customers with questions and queries regarding already-purchased products and services. As a result, some conversational support products include features of conversational marketing software. By means of accurate, intelligent routing, successful use of these platforms will coordinate data from past conversations, metadata, sentiment, and customer data from existing CRM software and e-commerce platforms. Integrations with social media and AI can permit businesses to proactively contact customers based on behavior or triggers.
To qualify for inclusion in the Conversational Support category, a product must:
Featured Conversational Support Software At A Glance
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Aide is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools incl
- Overview
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- User Satisfaction
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Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boo
- 100% Small-Business
- Overview
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Aurora Inbox es un CRM para WhatsApp impulsado por IA que centraliza todos los mensajes de WhatsApp, Instagram y Facebook en una sola bandeja colaborativa. Sus agentes virtuales responden de forma inm
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Bonnie is a powerful AI telephone and WhatsApp assistant designed to help local businesses thrive by reducing manual conversation handling. With features like automated responses, customized workflows
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Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Mess
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Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through social channels with the assistance of AI and automation. Why you should use Chative.I
- 100% Small-Business
808 Twitter followers
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- User Satisfaction
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Console CX: From Zero to Support Hero Starting customer support doesn’t have to be difficult. With Console CX, you can launch support in Copilot mode — quickly, smoothly, and without disrupting you
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ContactEngine works across many industry sectors ensuring a single “voice” throughout all multi-channel communications from all lines of business and departmental divisions. ContactEngine's intell
791 Twitter followers
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CRMwHATA - Plataforma de Comunicación con Clientes Omnicanal Potenciada por IA Una Plataforma. Todas tus Conversaciones con Clientes. CRMwHATA es una solución integral de gestión de relaciones con c
- Overview
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Csmart Case Management System is an AI-powered platform designed to transform customer support for telecoms and enterprises. It leverages Generative AI and omnichannel integration to streamline ticket
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- User Satisfaction
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We give you a platform to scale high-touch customer success to smaller customers: 1. AI-agent that gets to know your long-tail customers. 2. Turn these insights into a personalized success plan. 3.
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
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DialOnce, a software publisher specializing in omnichannel customer relationship optimization, is developing an AI platform to host, orchestrate and pilot customer and advisor contact paths.
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DIGINTRA Teleservices offers a cloud-based, scalable SMS and communication platform tailored to businesses of all sizes. Founded in 2015 and headquartered in Bengaluru, India, the company bridges dire
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eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and com
2,513 Twitter followers
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EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrati
- 75% Small-Business
- 25% Enterprise
116 Twitter followers
