--- title: Skit Reviews meta_title: 'Skit Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Skit works for a business like yours. aggregate_rating: rating_value: 2.5 review_count: 3 scale: '5' date_modified: '2026-06-04' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Skit Reviews **Vendor:** Skit **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 2.5/5.0 **Total Reviews:** 3 ## About Skit Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, Skit.ai can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit currently serves a variety of enterprise clients across diverse sectors. Enterprises have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. Featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, Skit has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India. ## Skit Reviews ### 1. Promising AI voice agent with room for improvemnet **Rating:** 4.5/5.0 stars **Reviewed by:** Jeykaran G. | Manager - HR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Skit?** - Advanced natural language processing, which ensures human-like interaction - Extensive integration options with major CRMs - The platform offers great security as well **What do you dislike about Skit?** Sometimes we may experience differnces in what was promised **What problems is Skit solving and how is that benefiting you?** Able to handle the FAQs for the employees ### 2. Lack of support **Rating:** 0.5/5.0 stars **Reviewed by:** Richard Kyle O. | Training and Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Skit?** It did what it was supposed to do after successful deployment of a project. That's about it. **What do you dislike about Skit?** UI. After quite some time of partnership with them, they provided a tool access which provided "reports" on performance, but that's about it. The tool never gave you a glimpse on how the bot works in the background, which processes it follows or what setup it did for the calls. The only way we can do modification is to communicate with the Customer Success Manager which he/she will relay it with their 'developers'. It took a lot of time, meetings and back and forth emails to get a certain concern fixed. Weeks to be exact. The CSM. Too slow in terms of deploying projects, eta usually around 3 weeks to a month for a simple topic to be setup in AI Calls. Overall, the lack of proper visibility on the client's end prompted us to end the contract. We were not able to meet the ROI. **What problems is Skit solving and how is that benefiting you?** It was successful in deflecting calls whenever customers select any other reseller options. Partly, we tried to setup Order Status but it had issues along the way and we're not able to deploy it properly.The last months, there were 3 topics underway which we already approved in scripting, but had not materialized too. ### 3. Sketch is an excellent voice analysis software **Rating:** 4.5/5.0 stars **Reviewed by:** Anschaire Gildas N. | PDG, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Skit?** Its ease of use, its features focused on user interface design, and its compatibility with numerous plugins make it a popular choice. **What do you dislike about Skit?** However, its price can be high for small businesses. **What problems is Skit solving and how is that benefiting you?** It allows me to solve various problems related to speech and communication, which helps me save time, improve accuracy, facilitate understanding, enhance security, and offer new possibilities for automation. - [View Skit pricing details and edition comparison](https://www.g2.com/products/skit-skit/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+10%3A46%3A01+-0500&secure%5Bsession_id%5D=dcc8c331-c8d4-441f-9e46-2801e58141c8&secure%5Btoken%5D=bf2c323d8cbfaa9224fa7ce2aa61a2d40092545716da55b2355dc552b3afc0a3&format=llm_user) ## Skit Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top Skit Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)