--- title: LeadSquared Service CRM Reviews meta_title: 'LeadSquared Service CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how LeadSquared Service CRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2026-07-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LeadSquared Service CRM Reviews **Vendor:** LeadSquared **Category:** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About LeadSquared Service CRM LeadSquared Service CRM is our customer support and ticketing product, aimed at helping service and support teams manage inquiries across channels, automate routine resolution work, and track service metrics. We introduced it more recently than our sales and marketing products, and we position it as going beyond a traditional help desk by connecting service data with the customer's full sales and marketing history. The core of our product is a ticketing system that consolidates customer conversations from channels like WhatsApp, email, chat, calls, and social media into a unified inbox, so agents don't need to switch between separate tools to respond. We support a parent-child ticketing structure and co-ownership, allowing multiple agents or teams to collaborate on a single complex issue, along with deduplication to prevent the same inquiry from generating multiple tickets across channels. Our automation features include auto-routing tickets based on agent availability and capacity, AI-generated summaries meant to give agents quick context on a conversation's history, AI-drafted reply suggestions, and sentiment tracking intended to flag frustrated customers earlier in the conversation. We also include multi-level escalation rules tied to custom SLAs, and quality-check tooling that evaluates agent conversations against predefined criteria automatically rather than through manual review alone. A distinguishing feature we highlight is the ability to run Service CRM as a standalone product or combine it with our Sales CRM for a unified "sales x service" view — meaning an agent handling a support ticket can see the same customer's sales history, and vice versa, rather than these functions living in disconnected systems. Our reporting covers ticket trends, agent productivity, resolution times, and customer satisfaction (CSAT) tracking. We've designed setup to be template-driven, with predefined ticket fields and automation templates meant to reduce initial configuration time. We also have an upcoming lineup of AI capabilities currently in beta, aimed at more autonomous handling of repetitive queries, expected to soon be part of our generally available product. ## LeadSquared Service CRM Pros & Cons **What users like:** - Users value the **effective contact management** in LeadSquared Service CRM for seamless lead tracking and outreach. (1 reviews) - Users find the **efficient lead management** features of LeadSquared Service CRM invaluable for daily operations and tracking. (1 reviews) - Users value the **effective team management** capabilities of LeadSquared Service CRM for streamlined daily operations. (1 reviews) - Users find **tracking ease** in LeadSquared Service CRM beneficial for managing leads and follow-ups effectively. (1 reviews) **What users dislike:** - Users experience **poor performance** with LeadSquared Service CRM, citing slow response times and outdated information. (1 reviews) - Users often experience **slow loading** times in LeadSquared Service CRM, impacting real-time updates and overall performance. (1 reviews) - Users report **slow performance** of LeadSquared Service CRM, with delays affecting real-time updates and overall efficiency. (1 reviews) - Users experience **system lagging** with LeadSquared Service CRM, leading to frustrations with its real-time updates and speed. (1 reviews) ## LeadSquared Service CRM Reviews ### 1. LeadSquared CRM Keeps My Daily Lead Management on Track **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag C. | Wealth Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about LeadSquared Service CRM?** Leadsquared Service Crm or Lsq, I ise it for my daily operations like Managing leads, outbound reach, folloups and tracking the data **What do you dislike about LeadSquared Service CRM?** So, In Lsq there are couple of tools we gt such as call metrics or advance filters under smart view section. Wherein, sometimes the system feels very slow and not updated on the real time basis. **What problems is LeadSquared Service CRM solving and how is that benefiting you?** Leadsquared is one of the powerful Crm tool right now for the sales and growth perspective. The basic thing it covere is day to day managing of the data flow i.e. Leads, and setting up the timely follow ups to ensure better optimization and Roi - [View LeadSquared Service CRM pricing details and edition comparison](https://www.g2.com/products/leadsquared-service-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A31%3A43+-0500&secure%5Bsession_id%5D=a080dd58-cc54-49fa-9abf-96f77f9683b9&secure%5Btoken%5D=1d92e32191813466a019064841aef9a0bb18856d630bb3f4531fb0db652fe151&format=llm_user) ## LeadSquared Service CRM Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LeadSquared Service CRM Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews)