# Alivo Reviews
**Vendor:** Alivo  
**Category:** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 7
## About Alivo
Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boost conversion rates. Our AI sales assistant seamlessly integrates into your workflow, automating outreach, follow-ups, and appointment booking via text messaging and Alivo AI Voice. By automating key sales processes with a personalized and engaging approach, Alivo empowers businesses to close deals faster and more efficiently, driving significant conversions and growth.



## Alivo Pros & Cons
**What users like:**

- Users rave about Alivo's **exceptional customer support** , highlighting their quick response times and dedication to assistance. (5 reviews)
- Users find Alivo's platform to have a **user-friendly interface** and appreciate its smooth onboarding process. (5 reviews)
- Users praise Alivo for its **excellent customer service** , highlighting the quick and helpful responses from the support team. (5 reviews)
- Users praise Alivo for its **exceptional customer service** and easy-to-use intuitive chatbot, enhancing their overall experience. (5 reviews)
- Users commend Alivo for its **intuitive AI technology** , enhancing their experience with exceptional customer support and efficiency. (4 reviews)
- Efficiency (4 reviews)
- Automation (3 reviews)
- Ease of Implementation (3 reviews)
- Easy Implementation (3 reviews)
- Easy Setup (3 reviews)

**What users dislike:**

- Users feel that **AI limitations** can detract from personal interaction, especially when dealing with significant purchases like cabinets. (1 reviews)
- Users express concerns about **call issues** , as AI-generated responses can lead to immediate hang-ups during inquiries. (1 reviews)
- Users find the **learning curve challenging** , though improvements in the update process are becoming more evident. (1 reviews)
- Users experience **unclear instructions** for updates and changes in Alivo, causing occasional confusion despite ongoing improvements. (1 reviews)

## Alivo Reviews
  ### 1. Excellent User-Friendly Platform that Drives Conversions Without Much Effort on My End

**Rating:** 5.0/5.0 stars

**Reviewed by:** Evan H. | Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2024

**What do you like best about Alivo?**

Our company first started using Alivo last year. We were introduced to Max, who was absolutely amazing on figuring out what our needs were, and he helped us implement effortlessly. After implementation, we worked to refine the language and after a few iterations, it was like Alivo was one of our sales team members. It always knew how to respond, and it automatically followed up (which sales members might not do lol). I would say it has definitely helped drive conversions, especially for those leads that clicked to book but forgot or got distracted. In this day and age, timeliness is key to sales so glad we have this feature on our website. 

In terms of my favorite part of Alivo, it's the customer support. Whenever an issue arises, they usually respond within the hour. In addition, the Alivo team takes my feedback very seriously. At first, Alivo considered clicking the link to book, a "conversion", so it stopped following up with the lead after this link was clicked. However, often times, someone would click the link but not book an appointment (maybe were just curious, forgot to do it, etc.). The Alivo team took my feedback and figured out a way to "follow" the lead all the way through our booking site, Calendly. Now it follows up routinely until that appointment is booked and in our internal system. Another example was implementing a voice feature, so it could talk to leads when they called in. Although early in the process, it definitely has potential and has helped book 2-3 appointments for us after hours already. My hopes are it becomes smart enough to be our full time agent lol

All in all, great experience with the Alivo team and the technology. Excited for more features to come

**What do you dislike about Alivo?**

This is not Alivo's fault at all but people still crave that human interaction, especially for large ticket items like cabinets. So sometimes when a person calls in and hears its AI generated, they immediately hang up. This might change over time as people become more AI friendly.

**What problems is Alivo solving and how is that benefiting you?**

Immediate assistance for our customers (versus delayed with humans) and routine follow up until our conversion is generated

  ### 2. Game-changer for Streamlining Communications and Boosting Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brody S. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 05, 2024

**What do you like best about Alivo?**

We’ve been using Alivo at Granite Peak RV Resort, and it has been an absolute game-changer for our business. This AI-powered chatbot platform has enabled us to streamline communications with our guests, responding instantly to inquiries and improving our overall efficiency.

One of the standout features is how easy it is to implement and customize to fit our specific needs. The chatbot is incredibly intuitive and handles a wide range of customer interactions, from booking inquiries to answering questions about our resort. This has significantly reduced the workload on our staff, allowing them to focus on delivering an exceptional on-site experience.

Alivo has also had a direct impact on our bottom line. The AI not only assists with guest interactions but has also played a crucial role in driving additional sales. We’ve seen a noticeable increase in bookings since introducing the platform. Guests appreciate the fast and accurate responses, which has translated into higher customer satisfaction.

Customer support has been outstanding! Our email inquiries have received quick and thoughtfull responses. Appreciate that even though AI is their whole business model... it is still super easy to get in touch with a human for help :)

If you’re looking to enhance customer communication and boost sales, Alivo is a must-have platform. It’s been instrumental in helping us stay competitive and provide top-notch service to our customers.

**What do you dislike about Alivo?**

Just like training a human salesperson. Don't expect the system to respond perfectly to every inquiry right out of the gate. You need to train the system... just like a human! We were guided through the training process by the team at Alivo.

**What problems is Alivo solving and how is that benefiting you?**

Shear volume of incoming inquiries and especially handling our after-hours calls.

  ### 3. Amazing customer service and product!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben Hendrix C. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 13, 2024

**What do you like best about Alivo?**

I first found alivo thanks to a Thumbtack email when they announced a partnership between Alivo & TT. I found their onboarding process to be super smooth and easily to impliment. The AI sms platform they created is simple to understand, update and use in more ways than even I have implimented. We've now integrated their AI sms service into our website and it get's used on a daily basis as well. 
Not only do I love the Alivo product, but Hailey has been amazing to work with. Anytime I have a request (standard or custom)  she is lighting quick to respond and help me achive whatever I have in mind. She has an amazing can-do attitude and it's so refreshing to work with a true rockstar when you want to get something done!

**What do you dislike about Alivo?**

I wish yelp would adopt Alivo's integration like Thumbtack has. This is not a knock against alivo, I'm quite sure the ball is in Yelp's court at the moment. Speed to lead is the name of the game today and we need more platforms to integrate Alivo into their system.

**What problems is Alivo solving and how is that benefiting you?**

Speed to lead has greatly increased and now we have a 24/7/365 AI sms conversation tool to aquire leads anytime time of day!

  ### 4. Excellent chatbot and top-notch customer service from Max and Hailey!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lauren G. | CSR/Administrative Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 27, 2024

**What do you like best about Alivo?**

I’ve had such a great experience with Alivo! The chatbot itself is really intuitive and easy to use, but what truly stands out is their amazing customer service. Max and Hailey are always quick to respond and incredibly helpful with any questions I’ve had. I can’t say enough good things about their dedication and care! Highly recommend.

**What do you dislike about Alivo?**

I've had a great experience with Alivo overall, though there have been times when I felt unsure about how to fully update and implement changes in the KB. However, this process has been getting more streamlined. It's clear they're committed to making things easier, and I'm excited to see how it continues to evolve!

**What problems is Alivo solving and how is that benefiting you?**

Screening customer needs

  ### 5. Alivo has helped our business accelerate our growth and customer communication.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark L. | Business development, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 05, 2024

**What do you like best about Alivo?**

We are a local service provider and Alivo has really been an exceptional service for us. They have many solutions to help manage website and online leads and requests. 
Great communication, ease of function for the software and resources, and a fair price for a small business.

**What do you dislike about Alivo?**

We have not had any to this point in our relationship.

**What problems is Alivo solving and how is that benefiting you?**

ease of commuincation and customer support and scheduling for calls and inspections from our website and online forms.

  ### 6. Extremely Happy!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonathon Y. | CRO, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 07, 2024

**What do you like best about Alivo?**

Their customer service is awesome and they deliver on what they say they will.

**What do you dislike about Alivo?**

Nothing I can think of! I have been very pleased with it!

**What problems is Alivo solving and how is that benefiting you?**

We were paying a answering service and they were not taking good notes and they had very little personality on the phone. Alivo was able to answer much faster, text back, follow up, and set appointments way easier!

  ### 7. Love the Alivo platform.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greg  G. | CEO and Founder, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 09, 2024

**What do you like best about Alivo?**

AFter using Alivo for months - it has been a critical part of our lead intake and burture process.    The AI capabilites engage our leads immiedeatly, and help convert them into high-quality meetings!!

**What do you dislike about Alivo?**

Nothing to dislike. Everything works great!

**What problems is Alivo solving and how is that benefiting you?**

Lead Management
Lead Conversion
Lead response times



- [View Alivo pricing details and edition comparison](https://www.g2.com/products/alivo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+09%3A44%3A50+-0500&secure%5Bsession_id%5D=075a70a9-3f02-4c52-af7b-c964cccb9980&secure%5Btoken%5D=dbbf44199d6cad8cc31113b764ff0ee6b01b5998315d64903d8aa2cd19bb275b&format=llm_user)

## Alivo Features
**Data Availability**
- Contact Data Availability
- Company Data Availability
- Industry Research Availability
- Technographic Data Availability

**Messenger**
- Sequencing
- AI
- Live Chat
- Customization Interface

**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Management - PreSales Management**
- Technical Forecasting
- Performance Analytics
- Playbooks/Templates
- Opportunity Management
- Resource Allocation
- Activity Capture

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**Data Accuracy**
- Contact Data Accuracy
- Company Data Accuracy
- Technographic Data Accuracy

**Phone Number Management**
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Voice Assistants
- Other

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Analytics**
- Trends
- Performance Tracking
- Email Tracking

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Collaboration - PreSales Management**
- Alerts & Notifications
- Product Feedback

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Tracking**
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Integrations - PreSales Management**
- Product Management
- CRM Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Sales Intelligence**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting/Dashboards
- Mobile User Support
- APIs

**Analytics**
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Generative AI**
- AI Text Generation

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Call Routing**
- IVR
- Call Scheduling
- Geo-Routing

**Administration**
- Martech Integrations
- Privacy, Security, and Compliance
- Performance and Reliability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Inbound Call Tracking**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Features**
- Lead Builder
- Integration to CRM/Marketing Automation
- Data Cleaning/Enrichment
- Data Segmentation/Filtering
- Search
- News/People Alerts
- Connections
- Reporting
- Messaging

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