# Skit Reviews
**Vendor:** Skit  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 2.5/5.0  
**Total Reviews:** 3
## About Skit
Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, Skit.ai can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit currently serves a variety of enterprise clients across diverse sectors. Enterprises have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. Featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, Skit has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India.




## Skit Reviews
  ### 1. Promising AI voice agent with room for improvemnet

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeykaran G. | Manager - HR, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2025

**What do you like best about Skit?**

- Advanced natural language processing, which ensures human-like interaction
- Extensive integration options with major CRMs
- The platform offers great security as well

**What do you dislike about Skit?**

Sometimes we may experience differnces in what was promised

**What problems is Skit solving and how is that benefiting you?**

Able to handle the FAQs for the employees

  ### 2. Lack of support

**Rating:** 0.5/5.0 stars

**Reviewed by:** Richard Kyle O. | Training and Quality, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2024

**What do you like best about Skit?**

It did what it was supposed to do after successful deployment of a project. That's about it.

**What do you dislike about Skit?**

UI. After quite some time of partnership with them, they provided a tool access which provided "reports" on performance, but that's about it. The tool never gave you a glimpse on how the bot works in the background, which processes it follows or what setup it did for the calls. The only way we can do modification is to communicate with the Customer Success Manager which he/she will relay it with their 'developers'. It took a lot of time, meetings and back and forth emails to get a certain concern fixed. Weeks to be exact.

The CSM. Too slow in terms of deploying projects, eta usually around 3 weeks to a month for a simple topic to be setup in AI Calls.

Overall, the lack of proper visibility on the client's end prompted us to end the contract. We were not able to meet the ROI.

**What problems is Skit solving and how is that benefiting you?**

It was successful in deflecting calls whenever customers select any other reseller options. Partly, we tried to setup Order Status but it had issues along the way and we're not able to deploy it properly.The last months, there were 3 topics underway which we already approved in scripting, but had not materialized too.

  ### 3. Sketch is an excellent voice analysis software

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anschaire Gildas N. | PDG, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2023

**What do you like best about Skit?**

Its ease of use, its features focused on user interface design, and its compatibility with numerous plugins make it a popular choice.

**What do you dislike about Skit?**

However, its price can be high for small businesses.

**What problems is Skit solving and how is that benefiting you?**

It allows me to solve various problems related to speech and communication, which helps me save time, improve accuracy, facilitate understanding, enhance security, and offer new possibilities for automation.



- [View Skit pricing details and edition comparison](https://www.g2.com/products/skit-skit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+06%3A04%3A38+-0500&secure%5Bsession_id%5D=f31d9293-3c77-42d0-846d-79e6bf76c8ee&secure%5Btoken%5D=b09618a3e6713c933fe8cc94e080c7947be72aba72fd553554d3205466d22b3d&format=llm_user)

## Skit Features
**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Summarization

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

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