Best Conversational Support Software - Page 10
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Conversational support software is distinct from help desk software because it does not separate the service process from other reasons for contact. It is used to both aid brands with customers that are yet to complete a purchase and to assist existing customers with questions and queries regarding already-purchased products and services. As a result, some conversational support products include features of conversational marketing software. By means of accurate, intelligent routing, successful use of these platforms will coordinate data from past conversations, metadata, sentiment, and customer data from existing CRM software and e-commerce platforms. Integrations with social media and AI can permit businesses to proactively contact customers based on behavior or triggers.
To qualify for inclusion in the Conversational Support category, a product must:
Featured Conversational Support Software At A Glance
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- Overview
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Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology t
- 100% Small-Business
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Hachly AI is an AI conversational platform for B2B businesses. Its only job is to convert your website visitors into warm leads for your sales team (without wasting their time)
1 Twitter followers
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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer ex
- Overview
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Platform for digital customer service
- 100% Mid-Market
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Your on-demand pool of experts: Savvy enthusiasts paid to enhance customer experience and boost online sales.
- 100% Small-Business
7,392 Twitter followers
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IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver b
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Customer Service Software Al-in-one inbox for inquiries via messaging platforms - WhatsApp, Messenger, Telegram and Viber. - Automatic ticket creation - Real-Time notifications - Faster and more effi
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From creation to resolution, streamline your customer support journey with our Service CRM’s end-to-end ticket management.
1,468 Twitter followers
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melibo offers an innovative, comprehensive AI-based solution that is revolutionizing customer service. More than a traditional chatbot provider, melibo sets itself apart with its advanced customer ser
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1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, In
1,344 Twitter followers
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- User Satisfaction
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Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole
- 75% Small-Business
- 19% Mid-Market
51 Twitter followers
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MonoChat, işletmeler ve kamu kurumları için çok kanallı yapay zeka destekli bir iletişim platformudur. Sosyal medya platformları, WhatsApp ve web sohbeti gibi farklı kanallardan gelen mesajları tek bi
12 Twitter followers
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Myna platform allows teams to design, deploy, and scale fully programmable conversational agents across SMS and other messaging channels. Agents are hyper-customizable giving users control over tone,
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Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with
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PlugDialog is AI that works directly inside Instagram Direct. It replies to messages in seconds, understands natural language, answers questions, asks for details, and guides clients from the first me
