Best Conversational Support Software - Page 10
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Conversational support software is distinct from help desk software because it does not separate the service process from other reasons for contact. It is used to both aid brands with customers that are yet to complete a purchase and to assist existing customers with questions and queries regarding already-purchased products and services. As a result, some conversational support products include features of conversational marketing software. By means of accurate, intelligent routing, successful use of these platforms will coordinate data from past conversations, metadata, sentiment, and customer data from existing CRM software and e-commerce platforms. Integrations with social media and AI can permit businesses to proactively contact customers based on behavior or triggers.
To qualify for inclusion in the Conversational Support category, a product must:
Featured Conversational Support Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
- Overview
- User Satisfaction
- Seller Details
Platform for digital customer service
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Your on-demand pool of experts: Savvy enthusiasts paid to enhance customer experience and boost online sales.
- 100% Small-Business
7,394 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver b
- Overview
- User Satisfaction
- Seller Details
Customer Service Software Al-in-one inbox for inquiries via messaging platforms - WhatsApp, Messenger, Telegram and Viber. - Automatic ticket creation - Real-Time notifications - Faster and more effi
- Overview
- User Satisfaction
- Seller Details
From creation to resolution, streamline your customer support journey with our Service CRM’s end-to-end ticket management.
1,470 Twitter followers
- Overview
- User Satisfaction
- Seller Details
melibo offers an innovative, comprehensive AI-based solution that is revolutionizing customer service. More than a traditional chatbot provider, melibo sets itself apart with its advanced customer ser
- Overview
- User Satisfaction
- Seller Details
1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, In
1,344 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole
- 75% Small-Business
- 19% Mid-Market
51 Twitter followers
- Overview
- User Satisfaction
- Seller Details
MonoChat, işletmeler ve kamu kurumları için çok kanallı yapay zeka destekli bir iletişim platformudur. Sosyal medya platformları, WhatsApp ve web sohbeti gibi farklı kanallardan gelen mesajları tek bi
12 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Myna platform allows teams to design, deploy, and scale fully programmable conversational agents across SMS and other messaging channels. Agents are hyper-customizable giving users control over tone,
- Overview
- User Satisfaction
- Seller Details
Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with
- Overview
- User Satisfaction
- Seller Details
PlugDialog is AI that works directly inside Instagram Direct. It replies to messages in seconds, understands natural language, answers questions, asks for details, and guides clients from the first me
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
RingCX combines cutting-edge AI, omnichannel contact center, and RingCentral RingEX, delivering a next-generation AI-powered solution with a disruptive combination of product, packaging, and pricing.
- Insurance
- 50% Small-Business
- 36% Mid-Market
62,356 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SalesLens is an easy-to-use platform that helps contact centers in small and medium businesses improve call quality by analyzing 100% of calls in real-time. It provides automatic scorecards, coaching
- Overview
- User Satisfaction
- Seller Details
Sanoflow is a conversational commerce and social CRM platform that helps businesses connect with customers, have better conversations, and turn those interactions into sales. By centralizing enquiries
