Cust Reviews & Product Details

It's a nice tool for customer success and support team. Allows the users to review the entire client account history in few clicks. Review collected by and hosted on G2.com.

The cust team make product changes without informing. There is no direct customer support. The product is in the initial phase and have a few bugs. The AI part needs refining. It's frustrating sometimes. Review collected by and hosted on G2.com.

Its features to have more meaningful and personalized reachout, rather than being some template oriented. Review collected by and hosted on G2.com.

As the customer base grows, the pricing becomes too expensive. Review collected by and hosted on G2.com.

you can personalize your process depending on the project, you also save because your process is outlined as it should treating every project/client as they should. the most important point is that you get to know your client on a deeper level leading me to interact with them in a more personal way since I know what Review collected by and hosted on G2.com.

there is a learning curve to learn how to automize things but nothing too hard. and also the pricing Review collected by and hosted on G2.com.

The thing that I like the most about this platform is the small customer-centric approach. Cust initiates one-to-one conversations and it has 30% reply rates. It segments your customers based on conversational insights. One more eye-catching feature is that it automatically handles replies. Review collected by and hosted on G2.com.

So the automation can handle replies efficiently, but it might lack a human touch in some cases, which can lead to feeling robotic for some people. Review collected by and hosted on G2.com.

Overall it gives a much needed upgrade to our old software and is very cost effective Review collected by and hosted on G2.com.

Does take some time to get used to it but it's a great start. Review collected by and hosted on G2.com.