CovalenseDigital Solutions
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At Covalense Digital, we empower telecommunications and enterprises to thrive in the digital age. Through our cutting-edge platforms and tailored solutions, we enable seamless customer journeys—from onboarding to billing to care—using advanced cloud, AI, and mobile technologies. Specialising in digital transformation solutions for around two decades, we help our clients create exceptional customer experiences while unlocking new opportunities. Our mission is to deliver meaningful business value through innovation. Headquartered in Bangalore, India, with offices across five continents, we forge lasting partnerships with customers worldwide, helping them achieve transformative results through technology excellence. For more information, please visit https://covalensedigital.com/.
Csmart Telco CRM is an advanced Telco Digital CRM system designed to transform how telecom providers manage customer relationships across the entire lifecycle. This powerful digital Customer Relationship Management solution helps telecom operators streamline onboarding, enhance engagement, and deliver personalised customer experiences at scale. Built specifically for the telecom industry, our CRM offers real-time insights, automated workflows, and omnichannel support to reduce churn and boost satisfaction. Its modular architecture ensures flexibility, allowing operators to integrate seamlessly with existing BSS/OSS systems. Whether you’re a greenfield MVNO or a Tier-1 operator, Csmart’s robust capabilities make it the ideal Telecom CRM software to drive customer loyalty, operational efficiency, and revenue growth in today’s competitive market.
Csmart Digital BSS Platform redefines the Concept-to-Cash-to-Care journey for digital service providers (DSPs) undertaking BSS transformation in the telecom sector. This 5G-ready, AI-powered, cloud-native platform equips communication service providers (CSPs) with the tools needed to create advanced digital ecosystems, significantly enhancing operational efficiency and reducing costs by up to 50%.
Csmart CX is an AI-powered customer experience platform designed for telecoms and enterprises, offering personalized engagement, omnichannel support, and real-time analytics to drive satisfaction and business growth. For more queries, email us at reachus@covalensedigital.com.
Csmart Digital Marketplace is a cloud-native platform designed to empower telecoms and enterprises in building connected digital ecosystems. It facilitates rapid partner onboarding, seamless service launches, and real-time revenue settlements. With AI-driven personalization and omnichannel support, Csmart enhances customer engagement and operational efficiency, driving innovation and sustainable growth.
Csmart iPaaS is an enterprise-grade API integration platform designed to streamline digital transformation. It offers a low-code/no-code interface, prebuilt connectors, and support for multiple protocols, enabling rapid deployment and efficient data flow. With features like real-time monitoring, intelligent workflow orchestration, and robust security measures, Csmart iPaaS simplifies complex integrations, enhances operational agility, and accelerates time-to-market. Built on TM Forum ODA standards, it ensures seamless interoperability across diverse systems, making it an ideal solution for modern enterprises seeking scalable and secure integration capabilities.
Csmart CPQ Platform, developed by Covalense Digital, is an AI-driven Configure, Price, Quote platform tailored for telecoms and enterprises. It streamlines complex product configurations, dynamic pricing, and quote generation, enhancing sales efficiency and accuracy. With intuitive interfaces, real-time analytics, and seamless CRM integration, Csmart CPQ accelerates deal closures and supports scalable business growth.
Csmart CVM is an AI-powered Customer Value Management platform designed to help telecoms and enterprises optimize customer relationships and drive revenue growth. It offers personalized engagement strategies, predictive analytics, and seamless omnichannel integration to enhance customer lifetime value. With features like tailored rewards, behavior intelligence, and marketing precision, Csmart CVM enables businesses to deliver targeted promotions and loyalty programs, fostering stronger customer connections and maximizing profitability.
Csmart Campaign Management System is an AI-powered platform designed to revolutionize customer engagement for telecoms and enterprises. It enables businesses to plan, execute, and monitor personalized marketing campaigns across multiple channels, including mobile apps, WhatsApp, email, and SMS. With features like an intuitive campaign designer, real-time analytics, and robust data security, Csmart Campaign empowers organizations to drive customer loyalty, enhance satisfaction, and boost revenue growth.
