NFON
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All Products & Services
NFON AG is a European provider of cloud-based business communications. Its core service is a cloud telephone system with features such as voice calls, conferencing, voicemail, call routing, and integration with tools like Microsoft Teams and CRM systems. NFON also provides contact center solutions and unified communications features that allow businesses to manage calls, messaging, and collaboration in one environment. Data is hosted in secure, geo-redundant data centers within the EU, ensuring compliance with GDPR standards.
NFON Cloud Telephony is a fully cloud-based business communication solution designed to replace traditional on-premise phone systems. It enables organisations of all sizes to manage voice communications securely and efficiently via the internet—without the need for complex hardware or costly maintenance. The platform provides a comprehensive suite of telephony features, including call routing, voicemail, conferencing, call recording, and integration with popular CRM and collaboration tools. Users can make and receive calls from any device—desktop, mobile, or desk phone—ensuring seamless connectivity for distributed teams and remote work environments. NFON’s cloud infrastructure ensures high availability, scalability, and compliance with European data protection standards. The system is easy to deploy and can be tailored to meet specific business needs through flexible configuration options and a wide range of compatible endpoints. Key Features - Cloud-Based PBX – No on-site hardware required; managed entirely in the cloud. - Scalable Architecture – Adjusts easily as your business grows. - Advanced Call Management – Call forwarding, queuing, IVR, and analytics. - Multi-Device Access – Use on smartphones, softphones, and IP desk phones. - Integrations – Works with leading CRM, UC, and collaboration platforms. - Data Security – Fully GDPR compliant with secure European data hosting. Ideal For Businesses seeking a flexible, cost-effective telephony system that supports remote work, scales with growth, and eliminates the complexity of managing traditional PBX infrastructure.
NFON SIP Trunk provides businesses with the tools and support needed to effectively adopt and maximise cloud telephony and unified communications. The platform offers resources such as training, onboarding assistance, and knowledge sharing to help teams quickly adapt to new communication technologies. It includes structured programmes for user training, technical documentation for administrators, and continuous learning materials to ensure smooth system implementation and long-term success. Businesses benefit from guided deployment processes, minimising setup complexities and reducing downtime. By combining expert support with accessible learning resources, NFON Enablement Solutions ensure organisations can leverage cloud-based communication platforms efficiently, supporting operational readiness and ongoing performance improvement.
NFON Contact Center is a cloud-based contact center solution designed to manage customer interactions across multiple channels from a single interface. It supports voice, email, chat, and messaging platforms, enabling businesses to engage with customers consistently and efficiently. The platform offers features such as intelligent call routing, queue management, real-time monitoring, and analytics, helping organisations optimise response times and service quality. Integration with CRM and other business applications ensures that agents have the necessary context to deliver informed support. NFON Customer Contact scales to meet the needs of growing businesses and distributed teams, providing secure, GDPR-compliant communication tools accessible from anywhere.
