# Best Call Compliance Software for Medium-Sized Businesses ## How Many Call Compliance Software Products Does G2 Track? **Total Products under this Category:** 37 ### Category Stats (Aug 2026) - **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Five9 Intelligent Cloud Contact Center Platform (+0.17%) - Among all products in this category, Five9 Intelligent Cloud Contact Center Platform recorded the largest rating increase compared to last month _Last updated: August 12, 2026_ ## How Does G2 Rank Call Compliance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,100+ Authentic Reviews - 37+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Call Compliance Software ![G2 Grid® for Call Compliance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-compliance/grids.png?focus%5B%5D=348&focus%5B%5D=15191&focus%5B%5D=69691) Highlighted products: Five9 Intelligent Cloud Contact Center Platform, Gryphon ONE, and CallFinder. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-compliance/grids.json?focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=gryphon-one&focus%5B%5D=callfinder&segment=mid-market) **Sponsored** ### ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2257&secure%5Bchosen_at%5D=2026-08-15T17%3A36%3A42Z&secure%5Bdisplayable_resource_id%5D=1989&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1989&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9177&secure%5Bresource_id%5D=2257&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-compliance%2Fmid-market&secure%5Btoken%5D=c9b3158d3c1ad493612a62ad0baa2ec8f67c63285ff4796db823935279e9505c&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ04qTbNm0&secure%5Burl_type%5D=custom_url) ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Ease of Admin:** 8.1/10 (Category avg: 8.8/10) - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. ##### Cons - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities. **Average Rating:** 4.2/5.0 **Total Reviews:** 405 #### How Do G2 Users Rate Gryphon ONE? - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) #### Who Is the Company Behind Gryphon ONE? - **Seller:** [Gryphon AI](https://www.g2.com/sellers/gryphon-ai) - **Company Website:** gryphon.ai - **Year Founded:** 1999 - **HQ Location:** Boston, MA - **Twitter:** @GryphonNetworks 4,059 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f1527eb66047c574a5f377af09df66b8cf38a0fc324fcec7529807ca0dac70c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18373%2F&secure%5Burl_type%5D=linkedin_company_website) 131 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Agent, Sales Representative - **Top Industries:** Security and Investigations, Financial Services - **Company Size:** 78% Large, 12% Medium #### What Do G2 Reviewers Say About Gryphon ONE? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **peace of mind** from Gryphon ONE's effective call-blocking features during restrictions and holidays. - Users find the **ease of use** of Gryphon ONE enhances their workflow and simplifies compliance management effortlessly. - Users appreciate the **user-friendly interface** of Gryphon ONE, noting its straightforwardness and logical design for efficient use. - Users value the **accuracy** of Gryphon ONE, ensuring compliance and enhancing peace of mind during out-dial restrictions. - Users appreciate the **simple and reliable compliance management** of Gryphon ONE, enhancing efficiency and confidence in regulations. ##### Cons - Users highlight **call issues** with Gryphon ONE, noting clunky reports and lack of features like speakerphone. - Users note that **customization can be complex** , leading to implementation challenges and unexpected costs during budgeting. - Users face **dialer issues** including no speakerphone option and lack of effective training for optimal use. - Users struggle with the **difficult setup** of Gryphon ONE, finding implementation and training to be challenging and unclear. - Users note the **high yearly costs** of Gryphon ONE, making budgeting and implementation more challenging than anticipated. #### What Are Recent G2 Reviews of Gryphon ONE? **["Gryphon ONE Helps Us Stay Confidently Compliant"](https://www.g2.com/survey_responses/gryphon-one-review-11645382)** **Rating:** 4.5/5.0 stars _— Venu M._ [Read full review](https://www.g2.com/survey_responses/gryphon-one-review-11645382) **["Implementing Call Blocking with Gryphon: A True Game Changer"](https://www.g2.com/survey_responses/gryphon-one-review-11415223)** **Rating:** 5.0/5.0 stars _— Kim L._ [Read full review](https://www.g2.com/survey_responses/gryphon-one-review-11415223) #### What Are G2 Users Discussing About Gryphon ONE? - [What is Gryphon.ai used for?](https://www.g2.com/discussions/what-is-gryphon-ai-used-for) - [What does Gryphon Networks do?](https://www.g2.com/discussions/what-does-gryphon-networks-do) - [#N/A](https://www.g2.com/discussions/gryphon-ai-n-a) - [Is Gryphon Networks free?](https://www.g2.com/discussions/is-gryphon-networks-free) - [https://www.google.com/search?q=gryphon+networks+software+features](https://www.g2.com/discussions/https-www-google-com-search-q-gryphon-networks-software-features) ### [CallFinder](https://www.g2.com/products/callfinder/reviews) Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Turn everyday conversations into coaching and growth opportunities. Unlike systems that rely solely on automation, we blend AI precision with the human element of coaching to drive real behavioral change. With our new AI-powered Coaching Module, CallFinder bridges the gap between human insight and machine intelligence; automating QA, surfacing coachable moments in real time, and giving leaders the tools to deliver consistent, personalized feedback at scale. The result: stronger agent performance, measurable ROI, and actionable insights that ensure you never miss an opportunity to improve customer experience or call quality. **Average Rating:** 4.5/5.0 **Total Reviews:** 27 #### How Do G2 Users Rate CallFinder? - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Ease of Use:** 7.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 9.4/10 (Category avg: 9.0/10) #### Who Is the Company Behind CallFinder? - **Seller:** [800response](https://www.g2.com/sellers/800response) - **Company Website:** 800response.com - **Year Founded:** 1990 - **HQ Location:** South Burlington, VT - **Twitter:** @800response 424 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1ca9c994c7e08c3c7f3c676c8cd9aad7b954a829808caa6355ca86abea1ab6db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallfinder%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 85% Medium, 11% Small #### What Do G2 Reviewers Say About CallFinder? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **real-time data sharing** feature of CallFinder, enhancing team collaboration and user experience. - Users appreciate the **user-friendly design** of CallFinder, valuing real-time data access and easy team sharing. - Users appreciate the **user-friendly interface** of CallFinder, enabling easy access to real-time data sharing with teams. - Users find the **transcriptions of calls** incredibly helpful for quickly skimming long conversations and improving efficiency. - Users find the **transcription feature** of CallFinder incredibly helpful, especially for skimming through long calls. ##### Cons - Users suggest improvements to the **filtering issues** for better user experience in CallFinder. - Users mention some **mild UX shortcomings** with filters that detract from the overall experience of CallFinder. #### What Are Recent G2 Reviews of CallFinder? **["User-Friendly Real-Time Data Sharing That Keeps the Team Aligned"](https://www.g2.com/survey_responses/callfinder-review-12350941)** **Rating:** 5.0/5.0 stars _— Ashley C._ [Read full review](https://www.g2.com/survey_responses/callfinder-review-12350941) **["Thorough and amazing team to work with"](https://www.g2.com/survey_responses/callfinder-review-9096237)** **Rating:** 5.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/callfinder-review-9096237) #### What Are G2 Users Discussing About CallFinder? - [What is CallFinder used for?](https://www.g2.com/discussions/what-is-callfinder-used-for) Spotlight Categories [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) [Purchasing Software](https://www.g2.com/categories/purchasing-software) [Board Management Software](https://www.g2.com/categories/board-management) [CRM Software](https://www.g2.com/categories/crm) [Video Editing Software](https://www.g2.com/categories/video-editing) Similar Categories - [Anti-Money Laundering (AML)](/categories/anti-money-laundering) - [Audit Management](/categories/audit-management) - [Business Continuity Management](/categories/business-continuity-management-software) - [Carbon Accounting](/categories/carbon-accounting) - [Digital Communications Governance](/categories/digital-communications-governance) - [Disclosure Management](/categories/disclosure-management) - [Enterprise Risk Management (ERM)](/categories/enterprise-risk-management-erm) - [Entity Management](/categories/entity-management) - [Environmental, Social, and Governance (ESG) Reporting](/categories/environmental-social-and-governance-esg-reporting) - [Ethics and Compliance Learning](/categories/ethics-and-compliance-learning) - [Investigation Management](/categories/investigation-management) - [Operational Risk Management](/categories/operational-risk-management) - [Other GRC Tools](/categories/other-grc-tools) - [Policy Management](/categories/policy-management) - [Regulatory Change Management](/categories/regulatory-change-management) [Browse Call Compliance Themes](/categories/call-compliance/themes)