Best Bug Tracking Software

What is Bug Tracking Software?
Adam Crivello
AC
Researched and written by Adam Crivello

Bug tracking software, or issue tracking software, refers to software used by quality assurance (QA) and software development teams to report software bugs and problems. Thorough bug tracking is essential for good software development. Bug tracking software provides a repository that explains how to reproduce a bug and how widespread an issue is, and allows a business to separate, prioritize, sequence, and provide communications about different bugs across many projects or applications. Bug tracking software is typically managed by a (QA) team and allows them to communicate quickly with developers, the business, and often customers about if, how, and when to fix bugs. Bug tracking software may integrate with Project Management, Development, and Test Automation tools.

To qualify for inclusion in the Bug Tracking category, a product must:

Allow for the creation of multiple projects
File bugs/tickets in a specific project
Allow commenting, file uploading, and custom fields to track the history of a bug
Provide severity and/or priority for bugs
Have the ability to run reports by project or user
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Featured Bug Tracking Software At A Glance

Leader:
Jira
Jira
Highest Performer:
Kualitee
Kualitee
Easiest to Use:
Backlog
Backlog
Top Trending:
Linear
Linear
Show LessShow More
Highest Performer:
Kualitee
Kualitee
Easiest to Use:
Backlog
Backlog
Top Trending:
Linear
Linear

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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209 Listings in Bug Tracking Available
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Jira
(7,580)4.3 out of 5
Entry Level Price:Free
6th Easiest To Use in Bug Tracking software
View top Consulting Services for Jira
OverviewPros and Cons
Product Description

Jira provides a collaborative space to align on goals and priorities, track and collaborate on work, and gain valuable insights that drive better outcomes for your teams. Every team in your organiz

Users: Software Engineer, Senior Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 44% Mid-Market, 33% Enterprise
User Sentiment

Users like Jira's ability to effectively organize and structure development workflows, with features like boards, backlog management, and sprint planning providing clear visibility into tasks and overall progress. Users experienced complexity with Jira's interface, finding it overwhelming for new users and time-consuming to set up or configure workflows and boards, with performance slowing down in large projects.

Pros and ConsUser Satisfaction
ProsEase of Use, Project Management, Task Tracking, Features, Task Management
ConsLearning Curve, Complexity, Learning Difficulty, Overwhelming, Slow Performance
User SatisfactionSeller Details
Jira features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.3
Quality of Support
Average: 8.7
7.6
Ease of Admin
Average: 8.6
8.1
Ease of Use
Average: 8.8
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,840 Twitter followers
LinkedIn® Page
www.linkedin.com
21,797 employees on LinkedIn®
LogRocket
(2,324)4.6 out of 5
Entry Level Price:Free
11th Easiest To Use in Bug Tracking software
OverviewPros and Cons
Product Description

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Users: Software Engineer, CTO · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 29% Mid-Market
Pros and ConsUser Satisfaction
ProsSession Replay, Ease of Use, Insights, User Insights, User Behavior Tracking
ConsSession Management, Missing Features, Filtering Issues, Expensive, Search Difficulty
User SatisfactionSeller Details
LogRocket features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.9
Quality of Support
Average: 8.7
9.1
Ease of Admin
Average: 8.6
8.7
Ease of Use
Average: 8.8
Seller Details
Seller
LogRocket, Inc.
Company Website
Year Founded
2016
HQ Location
Boston, Massachusetts
Twitter
@LogRocket
14,826 Twitter followers
LinkedIn® Page
www.linkedin.com
490 employees on LinkedIn®
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ClickUp
(11,433)4.7 out of 5
Entry Level Price:Free
7th Easiest To Use in Bug Tracking software
View top Consulting Services for ClickUp
OverviewPros and Cons
Product Description

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

Users: CEO, Project Manager · Industries: Marketing and Advertising, Computer Software · Market Segment: 77% Small-Business, 18% Mid-Market
User Sentiment

Users like ClickUp's flexibility, customization options, and its ability to consolidate multiple tools into one, making it easier to manage tasks and projects. Users experienced issues with ClickUp's steep learning curve, occasional performance slowdowns, and complexity due to its numerous features and customization options.

Pros and ConsUser Satisfaction
ProsEase of Use, Task Management, Features, Project Management, Organization
ConsMissing Features, Learning Curve, Limited Features, Not Intuitive, Slow Loading
User SatisfactionSeller Details
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Quality of Support
Average: 8.7
8.6
Ease of Admin
Average: 8.6
8.5
Ease of Use
Average: 8.8
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,797 Twitter followers
LinkedIn® Page
www.linkedin.com
1,503 employees on LinkedIn®
GitHub
(2,309)4.7 out of 5
Entry Level Price:Free
2nd Easiest To Use in Bug Tracking software
View top Consulting Services for GitHub
OverviewPros and Cons
Product Description

GitHub is where the world builds software. Millions of individuals, organizations and businesses around the world use GitHub to discover, share, and contribute software. Developers at startups to Fort

Users: Software Engineer, Senior Software Engineer · Industries: Computer Software, Information Technology and Services · Market Segment: 47% Small-Business, 31% Mid-Market
Pros and ConsUser Satisfaction
ProsFeatures, Ease of Use, Team Collaboration, Collaboration, Version Control
ConsComplexity, Learning Curve, Difficulty for Beginners, Learning Difficulty, Steep Learning Curve
User SatisfactionSeller Details
GitHub features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.7
Quality of Support
Average: 8.7
8.7
Ease of Admin
Average: 8.6
8.7
Ease of Use
Average: 8.8
Seller Details
Seller
GitHub
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@github
2,626,192 Twitter followers
LinkedIn® Page
www.linkedin.com
6,000 employees on LinkedIn®
Backlog
(432)4.6 out of 5
Entry Level Price:Free
1st Easiest To Use in Bug Tracking software
OverviewPros and Cons
Product Description

Backlog is an all-in-one online tool designed for project management, task tracking, version control, and bug tracking. This comprehensive solution enables teams to seamlessly integrate project and co

Users: Software Engineer, Software Developer · Industries: Information Technology and Services, Computer Software · Market Segment: 45% Mid-Market, 44% Small-Business
User Sentiment

Reviewers frequently mention the clean interface, efficient task tracking, and built-in version control as key features that facilitate smooth collaboration and efficient project management. Reviewers mentioned issues with the mobile app being slow and less feature-rich than the desktop version, limited customization and reporting options, and a need for more advanced features for larger teams.

Pros and ConsUser Satisfaction
ProsTask Management, Ease of Use, Project Management, Task Tracking, Features
ConsSlow Performance, Slow Loading, Slow Speed, Limited Features, Notification Issues
User SatisfactionSeller Details
Backlog features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.1
Quality of Support
Average: 8.7
8.8
Ease of Admin
Average: 8.6
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Nulab Inc.
Year Founded
2004
HQ Location
Fukuoka, Japan
Twitter
@nulabinc
2,186 Twitter followers
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
Sentry
(180)4.5 out of 5
Entry Level Price:Free
10th Easiest To Use in Bug Tracking software
OverviewPros and Cons
Product Description

Sentry is an application monitoring and error tracking platform that helps developers identify, debug, and resolve software issues in production environments across web, mobile, desktop, game, and AI-

Users: Software Engineer, Senior Software Engineer · Industries: Computer Software, Information Technology and Services · Market Segment: 59% Small-Business, 29% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Error Tracking, Debugging, Monitoring, Features
ConsPricing Issues, Error Handling, Expensive, Complex Configuration, Poor UI
User SatisfactionSeller Details
Sentry features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Quality of Support
Average: 8.7
8.7
Ease of Admin
Average: 8.6
8.7
Ease of Use
Average: 8.8
Seller Details
Seller
Sentry
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@getsentry
236 Twitter followers
LinkedIn® Page
www.linkedin.com
424 employees on LinkedIn®
GitLab
(875)4.5 out of 5
View top Consulting Services for GitLab
OverviewPros and Cons
Product Description

GitLab is the most comprehensive AI-Powered DevSecOps platform that enables software innovation by empowering development, security, and operations teams to build better software, faster. With GitLab

Users: Software Engineer, Senior Software Engineer · Industries: Computer Software, Information Technology and Services · Market Segment: 37% Mid-Market, 37% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, CI, CD Integration, Integrations
ConsComplexity, Difficult Learning, Confusing Interface, Complex User Interface, Learning Curve
User SatisfactionSeller Details
GitLab features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.5
Quality of Support
Average: 8.7
8.6
Ease of Admin
Average: 8.6
8.7
Ease of Use
Average: 8.8
Seller Details
Seller
GitLab Inc.
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gitlab
170,336 Twitter followers
LinkedIn® Page
www.linkedin.com
3,282 employees on LinkedIn®
Kualitee
(212)4.6 out of 5
Entry Level Price:Free
3rd Easiest To Use in Bug Tracking software
OverviewPros and Cons
Product Description

Kualitee is an AI-powered test management platform designed to assist software testing teams in streamlining their testing processes and delivering high-quality software more efficiently. Kualitee cat

Users: Software Engineer, Senior Software Engineer · Industries: Computer Software, Information Technology and Services · Market Segment: 49% Mid-Market, 45% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Test Cases, Tracking, Organization, Team Collaboration
ConsLimited Customization, Learning Curve, Insufficient Information, Filtering Issues, Slow Performance
User SatisfactionSeller Details
Kualitee features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.1
Quality of Support
Average: 8.7
8.9
Ease of Admin
Average: 8.6
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Kualitatem
Company Website
Year Founded
2010
HQ Location
New York, US
Twitter
@Kualitee
376 Twitter followers
LinkedIn® Page
www.linkedin.com
163 employees on LinkedIn®
monday dev
(1,453)4.7 out of 5
Entry Level Price:$10.00
15th Easiest To Use in Bug Tracking software
OverviewPros and Cons
Product Description

monday dev is the most flexible, AI-powered product to plan, track, and ship software — while staying connected to the business. monday dev offers flexible AI-powered execution for developers, visibil

Users: Project Manager, Software Engineer · Industries: Marketing and Advertising, Computer Software · Market Segment: 58% Small-Business, 31% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Integrations, Features, Team Collaboration, Project Management
ConsLearning Curve, Expensive, Integration Issues, Lack of Tools, Limited Features
User SatisfactionSeller Details
monday dev features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.1
Quality of Support
Average: 8.7
9.1
Ease of Admin
Average: 8.6
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
monday.com
Company Website
Year Founded
2012
HQ Location
Tel Aviv
Twitter
@mondaydotcom
40,886 Twitter followers
LinkedIn® Page
www.linkedin.com
3,578 employees on LinkedIn®
Zoho BugTracker
(41)4.4 out of 5
Entry Level Price:$8 /month /user if bil...
OverviewPros and Cons
Product Description

Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by more than 35 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closu

Industries: Information Technology and Services, Computer Software · Market Segment: 71% Small-Business, 24% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomization, Ease of Use
User SatisfactionSeller Details
Zoho BugTracker features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.4
Quality of Support
Average: 8.7
8.4
Ease of Admin
Average: 8.6
8.9
Ease of Use
Average: 8.8
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,102 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
Sauce Labs
(176)4.3 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

In a world that relies on code, Sauce Labs strives to make it work for everyone, everywhere and every time. This is digital confidence. Sauce Labs is the leading provider of continuous test and err

Users: Software Engineer, Senior Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 49% Enterprise, 39% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Automation, Cross-Browser Testing, Real-time Testing, Real Devices
ConsLearning Curve, Complexity, Difficult Setup, Expensive, Learning Difficulty
User SatisfactionSeller Details
Sauce Labs features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Quality of Support
Average: 8.7
8.5
Ease of Admin
Average: 8.6
8.2
Ease of Use
Average: 8.8
Seller Details
Seller
Sauce Labs
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@saucelabs
12,623 Twitter followers
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
HackerOne Platform
(63)4.5 out of 5
OverviewPros and Cons
Product Description

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researc

Industries: Information Technology and Services, Computer & Network Security · Market Segment: 43% Mid-Market, 41% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Collaboration, Security Protection, Customer Support
ConsComplexity Issues, Expensive, Time Management, Poor Customer Support, Poor Interface Design
User SatisfactionSeller Details
HackerOne Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.7
Quality of Support
Average: 8.7
8.6
Ease of Admin
Average: 8.6
8.8
Ease of Use
Average: 8.8
Seller Details
Seller
HackerOne
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@Hacker0x01
333,792 Twitter followers
LinkedIn® Page
www.linkedin.com
6,444 employees on LinkedIn®
Dynatrace
(1,360)4.5 out of 5
Entry Level Price:Starts at $69 per mon...
OverviewPros and Cons
Product Description

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users: Software Engineer, Senior Software Engineer · Industries: Information Technology and Services, Financial Services · Market Segment: 69% Enterprise, 23% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Debugging, Insights, Features, Monitoring
ConsLearning Curve, Missing Features, Complexity, UX Improvement, Learning Difficulty
User SatisfactionSeller Details
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.7
Quality of Support
Average: 8.7
8.2
Ease of Admin
Average: 8.6
8.3
Ease of Use
Average: 8.8
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,650 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT
BugHerd
(178)4.7 out of 5
Entry Level Price:$50.00
4th Easiest To Use in Bug Tracking software
OverviewPros and Cons
Product Description

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's

Users: Project Manager · Industries: Marketing and Advertising, Design · Market Segment: 71% Small-Business, 22% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Feedback, Team Collaboration, Task Management, Efficiency
ConsMissing Features, Software Bugs, Bug Management, Complex Usability, Lack of Tools
User SatisfactionSeller Details
BugHerd features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.0
Quality of Support
Average: 8.7
9.4
Ease of Admin
Average: 8.6
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
BugHerd
Company Website
Year Founded
2011
HQ Location
Melbourne
Twitter
@bugherd
1,615 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Linear
(69)4.5 out of 5
Entry Level Price:Free
14th Easiest To Use in Bug Tracking software
View top Consulting Services for Linear
OverviewPros and Cons
Product Description

Linear is a purpose-built tool for planning and building products. Streamline issues, projects, and product roadmaps. Linear powers over 10,000 high-impact product teams including OpenAI, Ramp and Cas

Industries: Computer Software, Information Technology and Services · Market Segment: 74% Small-Business, 19% Mid-Market
User Sentiment

Users frequently mention the clean, minimal interface, intuitive design, and keyboard-driven workflow as key features that enhance productivity and make the tool easy to use. Reviewers mentioned limitations in customization options, basic integrations, and lack of detailed analytics or complex reporting as areas that could be improved.

Pros and ConsUser Satisfaction
ProsEase of Use, User Interface, Simple, Intuitive, Integrations
ConsLimited Features, Lack of Tools, Limited Customization, Missing Features, Intuitiveness
User SatisfactionSeller Details
Linear features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Quality of Support
Average: 8.7
8.3
Ease of Admin
Average: 8.6
8.9
Ease of Use
Average: 8.8
Seller Details
Seller
Linear
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@linear
98,667 Twitter followers
LinkedIn® Page
www.linkedin.com
196 employees on LinkedIn®
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Bug Tracking Topics

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Learn More About Bug Tracking Software

What is Bug Tracking Software?

Bug tracking helps developers manage issues and errors in an organized, transparent way. Developers can easily discover, categorize, and prioritize bugs to facilitate efficient solutions and keep workflow clean. Users can also benefit from the ability to report bugs on the front end, which in turn helps facilitate comprehensive problem solving on the back end.

Similar to application performance monitoring (APM) software, bug tracking software is used to ensure applications run smoothly and the user experience is as intended. Bug tracking software specifically tracks and explains how to reproduce bugs so they can then be resolved by the development or quality assurance (QA) team.

Key Benefits of Bug Tracking Software

  • Alerts back-end developers to front-end user issues
  • Tracks reproducible bug history and status
  • Provides a clear, centralized overview of development requests and their state
  • Assists in defining the product roadmap

Why Use Bug Tracking Software?

Organized development — Bug tracking software categorizes, flags, tags, and prioritizes bugs to keep the development environment clean. Most bug tracking software even features task assignment functionality to keep workflows organized and on schedule.

User trust and ratings — Bug tracking software makes back-end developers aware of front-end user frustrations quickly, whether through full stack monitoring or user reports. Good bug tracking can make or break an application’s success on the market, because the longer bugs go unresolved, the less faith users will have in the product and the team behind it. Bug tracking software makes it easy to resolve bugs efficiently and promptly, fostering user trust and mitigating nasty, negative reviews.

Who Uses Bug Tracking Software?

Software developers — Especially on smaller teams, all software developers benefit from using bug tracking software. When implemented well, the software becomes a seamless part of the development workflow.

QA testers — In large-scale development environments with dedicated QA testing, QA testers use bug tracking software to flag bugs they encounter and alert developers in an organized way.

Bug Tracking Software Features

User reports — Software bugs are often discovered by users. With bug tracking software, developers can get valuable information from user reporting of bugs. The scope, significance, and circumstances of a bug become clearer to developers with user reports.

Workflow organization — Bug tracking software makes development more efficient by organizing bugs by priority, similarity, and milestone dates. The software seamlessly incorporates with a team’s workflow and allows teams to distribute bug handling tasks to keep things on schedule and running smoothly.

Crash analytics — When crashes happen, bug tracking software makes it easier for developers to determine the circumstances that led to the crash. By monitoring and recording the development environment, the software can recreate and provide details on crash scenarios.

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