# Zoho BugTracker Reviews **Vendor:** Zoho **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.4/5.0 **Total Reviews:** 41 ## About Zoho BugTracker Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by more than 35 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements. ## Zoho BugTracker Pros & Cons **What users like:** - Users value the **ease of customization** in Zoho BugTracker, allowing deployment tailored to specific needs. (1 reviews) - Users value the **ease of use** of Zoho BugTracker, appreciating its straightforward deployment and customization options. (1 reviews) ## Zoho BugTracker Reviews ### 1. Easy Deployment and Customizable to Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Kesavan K. | Senior System Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Zoho BugTracker?** It is easy for deployment and more customization as per the requirements **What do you dislike about Zoho BugTracker?** As of now nothing dislikes about zoho bug tracker **What problems is Zoho BugTracker solving and how is that benefiting you?** It helps our daily tracking also it has customizer dashboard which will be more helpful ### 2. A very nice Bug tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Zoho BugTracker?** Great Project Automation, SLA & Business Rules **What do you dislike about Zoho BugTracker?** Limited prefix function, cannot attach DATE, or MAKER, Sender Email Still not working **What problems is Zoho BugTracker solving and how is that benefiting you?** Tracking Issues with ease and useful notification ### 3. Superlative Product **Rating:** 5.0/5.0 stars **Reviewed by:** Srikant P. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Zoho BugTracker?** Easy to use and maintain. Can get going in couple of minutes. Shows complete information with real time updates **What do you dislike about Zoho BugTracker?** None so far. I have not been able to visualize anything which needs attention **What problems is Zoho BugTracker solving and how is that benefiting you?** Easy of Bug Tracking, proper reporting and allocation of defects has reduced overall time to manage the rollout ### 4. Good tool, it provides what i needed for bug reporting and tracking. **Rating:** 4.5/5.0 stars **Reviewed by:** Abu N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2022 **What do you like best about Zoho BugTracker?** Customisation available for field required in bug information. **What do you dislike about Zoho BugTracker?** For customisation field in bug information, multi-select field is not available. **What problems is Zoho BugTracker solving and how is that benefiting you?** Bugs could be extract by projects and generate reports, it helps the business to be able to track information like progress and affected module. ### 5. ZOHO Does it AGAIN! **Rating:** 5.0/5.0 stars **Reviewed by:** Shakir A. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2020 **What do you like best about Zoho BugTracker?** Zoho has a unique ability to look at problems and create solutions for companies from a workflow point of view. They don't develop products which are half thought and/or applicable to one industry. They TRULLY create SOLUTIONS. The zoho bugtracker is a perfect example of such a solution. This solution allows you create a webform which is connected to the client side to help collect issues. Then in the dashboard assign users, projects and tasks. Track the progress and let the client track it all along the way. And this is probably only 18% of its full capabilities. **What do you dislike about Zoho BugTracker?** The only thing I would like to see is the webform pick up the URL automatically. **What problems is Zoho BugTracker solving and how is that benefiting you?** We have multiple products which we have developed for clients and provide support for those products. This helps us consolidate into 1. ### 6. Zoho Bug tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Antony Marshal P. | H, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2021 **What do you like best about Zoho BugTracker?** Ease of Use and easy implementation use friendly **What do you dislike about Zoho BugTracker?** Too many features for free membership for new user **What problems is Zoho BugTracker solving and how is that benefiting you?** Error Free Product release ### 7. The best bug tracker for start up company **Rating:** 5.0/5.0 stars **Reviewed by:** Dwi Agus R. | Head QA Division, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Zoho BugTracker?** 1. Good interface 2. Customizable I can change severity result status etc *I like it 3. Easy to use, these tools really easy to use because of my experience before 4. Price, The price not expensive but it would be expensive if the storage full fill **What do you dislike about Zoho BugTracker?** No plan for unlimited storage, maybe Zoho can add more storage. because I will use these tools for a long time **Recommendations to others considering Zoho BugTracker:** This bug tracker have similar with Jira but the offer price it's good from jira **What problems is Zoho BugTracker solving and how is that benefiting you?** I can control bug that's already input by tester, I can track bug that's already resolved or not. more efficient than before ### 8. Love the product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2020 **What do you like best about Zoho BugTracker?** Ease of use, creation of bugs, attaching logs, no need for training **What do you dislike about Zoho BugTracker?** limited storage space with this free product. **Recommendations to others considering Zoho BugTracker:** Great product this does support JIRA functions **What problems is Zoho BugTracker solving and how is that benefiting you?** Logging bugs against new software product, developers being able to access bugs to fix and QA to retest/resolve or reopen a bug ### 9. All in one product **Rating:** 5.0/5.0 stars **Reviewed by:** Osama A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2020 **What do you like best about Zoho BugTracker?** I have been searching for a long time for a cloud software that integrated project management, issues/bugs tracking, custommer help desk (through email and portal) and timesheets management. And was hoping to find that at a reasonable price. I found that at Zogho Bugtracker Another benefit is integration with other Zoho software which we depend on such as Zoho People (Zoho HR software) **What do you dislike about Zoho BugTracker?** It would have been great if we would enter administrative time (non-project time) into timesheets and also have timesheets display vacations and holidays extracted from Zoho People (our HR software) **Recommendations to others considering Zoho BugTracker:** It is worth implementing **What problems is Zoho BugTracker solving and how is that benefiting you?** It allowed me to have all tasks and issues and bugs (posted internally and by customers) integrated at one place together with time spent on them. Plus having all the team aligned on this ### 10. Super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ismail A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Zoho BugTracker?** We use Zoho bugtracker internally in our development projects. It is super easy to use, insightful report.a You can easily follow progress and make sure the dev team are working on the fixes. **What do you dislike about Zoho BugTracker?** Nothing so far, it was super easy to use and train the team **What problems is Zoho BugTracker solving and how is that benefiting you?** Sharing bugs with the dev team on excel was very hard to manage and identify the top priorities to fix ### 11. Zoho Bugs Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Zoho BugTracker?** Easy of use. Easy to customize. Good value for Money **What do you dislike about Zoho BugTracker?** Not cheap. Other than that I have not found any other cons. **What problems is Zoho BugTracker solving and how is that benefiting you?** Keeps bugs reporting simple Keep bugs tracking sync with entire team easy ### 12. A great little BugTracker **Rating:** 4.0/5.0 stars **Reviewed by:** Steven F. | Senior Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Zoho BugTracker?** Zoho BugTracker is great. My company uses Zoho CRM, Zoho Desk, Zoho Projects and integrating Zoho Bugtracker between Zoho Desk and Zoho Projects and using Zoho Cliq to automatically report on status changes has streamlined our product support & maintenance life-cycle. Client tickets within Zoho Desk can immediately be filed as bugs and fed through to Zoho Projects for evaluation, planning and resolution. And with BugTracker, each update to the bug is automatically visible throughout. Zoho BugTracker has become an essential daily tool. **What do you dislike about Zoho BugTracker?** There's not really much negative I can say regarding Zoho BugTracker. As far as bugtracking software goes, Zoho BugTracker isn't lacking in features, nor reliability. It would be great if the mobile version of Zoho Desk had the ability to file bugs through BugTracker directly to Zoho Projects though. Also, Zoho Desk Ticket attachments are not automatically attached to Zoho Project Issues created with BugTracker. This would be a great future addition. And lastly, the ability to file a bug directly from a Support Consultant's response and not only from a Client Message would be very useful. This is another requested feature and the great support department at Zoho actually do pay attention to client suggestions and feedback. **Recommendations to others considering Zoho BugTracker:** If you're looking for an all-round, top-class BugTracker, Zoho Bugtracker, when used with Zoho Desk & Zoho Projects, is a great tool and will be a valuable addition to your business **What problems is Zoho BugTracker solving and how is that benefiting you?** As a software-as-a-service company that hosts the administration software for hundreds of schools in South Africa, as well as a communication software company with leading communication tools for communities such as schools and businesses, we receive hundreds of support requests on a daily basis. Due to the size and complexity of our software, a large amount of these requests are based around system bugs or changes to the educational regulations. Zoho BugTracker and Zoho Desk & Zoho Projects have become the core from where we manage and resolve these requests. So in short, Zoho BugTracker has greatly assisted us in managing bugs, tracking their status through various channels and utlimately supporting our vitally important client-base. ### 13. excellent tool to manage projects **Rating:** 5.0/5.0 stars **Reviewed by:** Fabrizio D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Zoho BugTracker?** the ability to upload all the bugs is priceless **What do you dislike about Zoho BugTracker?** compared to trello some integrations are missing which would make the instrument even better **What problems is Zoho BugTracker solving and how is that benefiting you?** we are managing an important project in collaboration with multiple teams working remotely. the use of this tool greatly facilitates both our work and the developer's work, avoiding misunderstandings and waste of time. the ability to upload all the bugs is priceless ### 14. Outstanding Bugtracker **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan J. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Zoho BugTracker?** The notifications system is great. With my last bugtracker, Trac, it was difficult to know exactly what bugs needed my attention. Zoho is very robust in its notification system. It can email you with replies to tickets, you can use the website, and/or you can use the smartphone app to see what tickets need your attention. It's a very robust system. **What do you dislike about Zoho BugTracker?** Nothing yet. I suppose the learning curve takes a little while to accomplish. The UI of the tracker is pretty intuitive, so you can pretty much guess how things works and chances are you'll be right. **What problems is Zoho BugTracker solving and how is that benefiting you?** I have multiple software projects that I collaborate with multiple people on. In Zoho, you can setup projects, assign users to those projects, define their roles, and so on. I can setup workflows for how my team handles incoming tickets, I can setup custom statuses and fields on tickets and customize it to how I need. The way it displays tickets and information is very streamlined. I also like that aside from adding comments to a ticket, you can also instant-message people about a specific ticket for quick-responses. Comments are sort of like emails, which take longer, whereas IM'ing your team usually gets faster conversations and faster resolutions. When viewing a ticket, you can view the specific IM conversation that took place between your team. ### 15. Good fro a small team to use at a start **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Zoho BugTracker?** Clean UI design and easy to use for a small team. **What do you dislike about Zoho BugTracker?** The paid version request as least 6 users to start **Recommendations to others considering Zoho BugTracker:** Need to have an online customer support **What problems is Zoho BugTracker solving and how is that benefiting you?** It's better to have a real-time customer support ### 16. QA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2019 **What do you like best about Zoho BugTracker?** As an admin , i really liked the ability to add fields options according to my needs. the fact that all my users get notified when an issue is submitted to them **What do you dislike about Zoho BugTracker?** that the "add followers" option is not clear enough **Recommendations to others considering Zoho BugTracker:** Try and Use the great and simple features that the product supply **What problems is Zoho BugTracker solving and how is that benefiting you?** i brought this application from my previous experience from another company gladly the application was positively accepted by the Dev team I came with this idea of using Bug tracker to a factory that didn't track any bugs in the software with any tool (beside emails) , so all the features that make track bugs. Edit. Assign them to specific people are new here and well accepted. I opened two projects with different teams and both were truly happy to finally use something that help them day by day Most of them were thrilled with the simplicity of the user experience and how it changed their way of work ### 17. Exactly what I was looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Zoho BugTracker?** I am excited about the ease of customization and ease of use. It took me just a few minutes to do setup and start working. **What do you dislike about Zoho BugTracker?** As I am using BugTracker for inter-company communications on issues, bugs, and tasks, the project related aspects are overhead for me. **What problems is Zoho BugTracker solving and how is that benefiting you?** In cooperation with different small enterprises on different projects, i use BugTracker mainly as a structured checklist. ### 18. Zoho Bug Tracker **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Zoho BugTracker?** It's pure focus on Bugs as that is the product I'm looking for. **What do you dislike about Zoho BugTracker?** The bugtracker customization for templates and it's integration with Zendesk is buggy. **What problems is Zoho BugTracker solving and how is that benefiting you?** We are looking to solve our incident management to Bug Triage resolution process. ### 19. My Experience regarding Zoho Bug Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Kavindra L. | Engineer - Software Quality Assurance , Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about Zoho BugTracker?** Zoho bug tracker consists of several premium features and they give these services for free. Examples of email notifications, creating a project for the workplace. Bug documentation is very much simple in the Zoho Bug Tracker. It provides the simple User Interface which is very nice looking The documents, image attachment feature for bug documentation is very much useful. **What do you dislike about Zoho BugTracker?** Restricted to add only 5 team members including the administrator of the product. After deactivating the user, the administrator cannot add the user back to the project. Should provide a free version of the product with the existing features, but better to increase the number of users that can be added in to project as well as the reactivating the user function with any limit. **Recommendations to others considering Zoho BugTracker:** If you are looking for a product which provides services to document the bug and identify the bugs which are done or in progress this is the best tool. **What problems is Zoho BugTracker solving and how is that benefiting you?** Bug Tracking, simple and easy to document the bugs Step by step approach to document a bug and the steps to recreate a bug. ### 20. ZOHO Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Zoho BugTracker?** Ease of use. Clean layout. Setup of custom fields. **What do you dislike about Zoho BugTracker?** On the bug template layout, my changes were sometimes not applied. **Recommendations to others considering Zoho BugTracker:** Very easy to use. Responsive. Nice clean layout. **What problems is Zoho BugTracker solving and how is that benefiting you?** Big improvement from trying to track all the issues on an excel spreadsheet. ### 21. Helpful Bug Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Zoho BugTracker?** By using this bug tracker tool, we can create and assign task within team and track progress as well. **What do you dislike about Zoho BugTracker?** on hold option is not available for bug items. **What problems is Zoho BugTracker solving and how is that benefiting you?** Track task progress easily. ### 22. Nice **Rating:** 5.0/5.0 stars **Reviewed by:** Tomáš V. | -, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Zoho BugTracker?** BugTracker is easy tool for projects, who dont want to use git tools. **What do you dislike about Zoho BugTracker?** There are sometimes problem with translate to other languages. **What problems is Zoho BugTracker solving and how is that benefiting you?** Anything. ### 23. Kanban chart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Zoho BugTracker?** Kanban list view for moving cards for collbaorative working **What do you dislike about Zoho BugTracker?** Not able to export the bug report in excel **What problems is Zoho BugTracker solving and how is that benefiting you?** Bug tracking and solving ### 24. My review **Rating:** 4.5/5.0 stars **Reviewed by:** Mayank S. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Zoho BugTracker?** Will worked and user-friendly for sure environment support need to be an increase **What do you dislike about Zoho BugTracker?** The payment plan is high from the market which needs to change across **What problems is Zoho BugTracker solving and how is that benefiting you?** Time to time tracking of log bugs from client-side help efficient ### 25. Intuative software with good features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Zoho BugTracker?** User friendly (good UX) and integration with github **What do you dislike about Zoho BugTracker?** No (free) integration with existing end-user (IT internal customer) who are already have user accounts for other zoho products. **What problems is Zoho BugTracker solving and how is that benefiting you?** Better managing bugs efficiently! ### 26. Nice tool **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Zoho BugTracker?** Zoho is very powerful and simple to use. The email integration is a killer feature **What do you dislike about Zoho BugTracker?** The free plan. It's too limited, I would be glad to buy some space. **What problems is Zoho BugTracker solving and how is that benefiting you?** Scrum implementation and client communications ### 27. Zoho BugTracker - A Bugtracking application **Rating:** 4.0/5.0 stars **Reviewed by:** mahesh k. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2018 **What do you like best about Zoho BugTracker?** A straightforward, quick and versatile bug tracking application that encourages you oversee bugs effectively and convey extraordinary items on time. Send email notifications to clients for different occasions occurring amid the issue tracking life cycle inside a project. we can choose when to notify and who to be advised. Also we can create custom workflows, statuses, and fields to tailor BugTracker to our needs. **What do you dislike about Zoho BugTracker?** As it is a bug tracking application with no bugs detected uptil now . **Recommendations to others considering Zoho BugTracker:** Services like Automated bug tracking and reporting of bugs is various crucial in software development so zoho Bugtracker helps the developers of organization to work and resolve issues more efficiently . **What problems is Zoho BugTracker solving and how is that benefiting you?** We use it in our organization for setting business rules to automatically trigger actions for bug events and also S]select events to send email notifications to assignees, reporters and other users. Also to gain insights about the progress of the bugs filed in a project with a visually appealing bug status report. ### 28. When you're stuck between Jira's "10 user" offer and the per user prices they offer... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Zoho BugTracker?** Flexible pricing makes it much easier to maintain for a small company (10+ users) than Jira, other than that it's a very similar tool - which is all we need. **What do you dislike about Zoho BugTracker?** The layout and UI feel a bit old-school. With Jira reworking their visuals and UX feel, BugTracker falls short in my opinion. **Recommendations to others considering Zoho BugTracker:** If Jira is too much, BugTracker is just right. **What problems is Zoho BugTracker solving and how is that benefiting you?** Tracking bugs and issues in software we're developing. ### 29. Used a ton of bug tracking tools. Needed something basic/functional, Zoho more than does the trick! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Zoho BugTracker?** Simple interface. Free to use basic features with easy upgrade plans as needed. **What do you dislike about Zoho BugTracker?** Nothing just yet. Happy with everything I have experienced. **What problems is Zoho BugTracker solving and how is that benefiting you?** Lack of organization amongst the team. ### 30. Awsome Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mujeeb R. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Zoho BugTracker?** I can manage my projects and control the bugs **What do you dislike about Zoho BugTracker?** Nothing to dislike in the project.Every features i want **What problems is Zoho BugTracker solving and how is that benefiting you?** Bug Tracking and Bug fixing ### 31. Review for the BugTracker **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne S. | Academic Mentor, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Zoho BugTracker?** I really love the Kanban view which the students have found pretty helpful. I have also liked the interactive forum for all the users to be able to effectively communicate with each other. I think the best thing is its reasonable pricing which helps us reach out to a large group of guardians regarding different projects. It's very simple and easy to use. **What do you dislike about Zoho BugTracker?** The notifying feature is not the best as sometimes it can appear as though you are being spammed by unnecessary alerts and notes. Other than that I also think that it can be a little difficult to configure it sometimes. **Recommendations to others considering Zoho BugTracker:** Really good for small scale users, so if you are one, check it out! **What problems is Zoho BugTracker solving and how is that benefiting you?** We have often used it manage the smaller applications that our group of mentees creates, and also to manage some small scale projects which helps the students delve into professional simulated environment. It is very similar to JIRA without asking for the price of it, so it's great. ### 32. Efficient, Scalable Way to Manage Bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Zoho BugTracker?** It's easy to implement and easy to use, even without extensive development knowledge. It's also easy to define key areas to track against to ensure there is coverage at all times on critical parts of the site. **What do you dislike about Zoho BugTracker?** It's honestly worked out perfectly for our uses - no complaints. **Recommendations to others considering Zoho BugTracker:** It's extremely affordable and truly a one-stop shop for tracking needs when it comes to catching bugs or site issues before they become a negative impact on the bottomline. I recommend having a few (or one, depending on your company size) user(s) to management, as the interface makes PM'ing easy, all in one place. **What problems is Zoho BugTracker solving and how is that benefiting you?** Ensuring that bugs or site glitches don't go undetected. Often times we'd find out there was an issues because it impacted the client's KPIs. Now we are detecting and resolving so quickly that there's rarely instance of the issue impacting site or media goals. ### 33. Best platform to log and manage bugs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2018 **What do you like best about Zoho BugTracker?** Easy to log and track , best integration with calendar, user friendly dashboard to manage bugs, supports blogs and forums ,and good work flow support are some of the best things about BugTracker. **What do you dislike about Zoho BugTracker?** No mobile app for BugTracker , support for complex projects are not as expected., Need more custom fields to be more creative. **Recommendations to others considering Zoho BugTracker:** One of the best applications i have ever had , easily track bugs, so impressive tool from zoho I highly recommend BugTracker to others. **What problems is Zoho BugTracker solving and how is that benefiting you?** My company atlast adopted zoho platforms after 2 failed attempts on other softwares., Free for small teams , saves our money . Now we can easily divide between new products and fixes bugs. Wich help my business to grow without any hurdles. ### 34. Zoho extension **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Zoho BugTracker?** I like what opportunities the tool presents **What do you dislike about Zoho BugTracker?** Trial extensions need a review which is not a fair representation for the review consumers **What problems is Zoho BugTracker solving and how is that benefiting you?** I am yet to get to that state ### 35. Feature Rich, Bug Tracking at a good price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Zoho BugTracker?** My entire company loves using zoho platform.,from the trial through today , they're amazing. Its easy to customize anything, the pricing is great ,the support is fantastic and very responsive. **What do you dislike about Zoho BugTracker?** I wish we could customize it a bit more , but i am very satisfied with zoho bugs. **Recommendations to others considering Zoho BugTracker:** Best things are always reccomendable, too good to have Bug Tracker. , I highly recommend. **What problems is Zoho BugTracker solving and how is that benefiting you?** Increases our productivity with predefined privileges. Many benefits like integrates with our calendar. Supports blogs and forums. Worth having in the organisation. ### 36. Great software application **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey C. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Zoho BugTracker?** It is easy to use and quick to learn.It does not take an imense amount of time to understand the start up. **What do you dislike about Zoho BugTracker?** I havent encountered anything yet that I may have disliked or will dislike. **Recommendations to others considering Zoho BugTracker:** It is a really well developed software program **What problems is Zoho BugTracker solving and how is that benefiting you?** I find that this benefits everyday use and tracking for various computers and will alert the users to potential threats. ### 37. Bug Tracker is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2019 **What do you like best about Zoho BugTracker?** User Friendly Bugs Display and Status manage **What do you dislike about Zoho BugTracker?** Client Settings Permissions Section to manage **What problems is Zoho BugTracker solving and how is that benefiting you?** Project Management of IT Projects ### 38. Project/Bug Tracking at good price. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Zoho BugTracker?** Loaded with powerful features like other zoho platforms. We are using it for more than 1 year and not yet paid a single penny , its totally free. Best view of the Portal which gives easy of use in tracking bugs. Increases the productivity with predefined privileges. **What do you dislike about Zoho BugTracker?** Doesn't provides the mobile application. And lack of log support. **Recommendations to others considering Zoho BugTracker:** Best software , i highly recommend to others. **What problems is Zoho BugTracker solving and how is that benefiting you?** Finally adopted Zoho platform after so many other BugTracker softwares, now we finally have Zoho BugTracker. Helps managing and tracking our workflow. ### 39. Simple and Effective tool for bug tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2018 **What do you like best about Zoho BugTracker?** The application has Reminder feature based on due dates. It even has affected milestone details to be captured. **What do you dislike about Zoho BugTracker?** Business Rules configuration could be much easier. **What problems is Zoho BugTracker solving and how is that benefiting you?** We were looking for one single application with all types if Issues tracked and resolved; not just a technical issue on a website. ### 40. Really useful **Rating:** 5.0/5.0 stars **Reviewed by:** Andy D. | Technical Support Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2017 **What do you like best about Zoho BugTracker?** I've tried a number of bug tracking softwares over the years, some self hosted and more like version tracking than bug tracking but I find Zoho bug tracker to be simple and easy to use while also not being short of features **What do you dislike about Zoho BugTracker?** Can be a little cumbersome and seems to log me out often when i have saved my details. I also feel the email notifications can be somewhat annoying as I don't really need an email sending to me when I submit an error, obviously I know this issue has been logged as I have just logged it. I also like the communication history as it makes it easy to see where each bug is. The auto summary of features, known bugs and fixes per milestone is very useul **Recommendations to others considering Zoho BugTracker:** Give it a try as a free product you couldn't ask for more. **What problems is Zoho BugTracker solving and how is that benefiting you?** I manage the development of our new software product. I have a team of developers in India and a team of support staff in the UK to manage and communicate with. Zoho Bug Tracker gives us all the ability to communicate easily with each other across various topics, previously this could get confusing as we had to correlate each email chain correctly. With Zoho Bug Tracker in place it has been easy to keep a track of the issues raised by support and collate this with the information and fixes provided by our development team. This has made it much easier to resolve issues and keep out customers happy ### 41. Customizable but no help with customizing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Zoho BugTracker?** The product is very JIRAesque and can be customized to fit your workflow. The problem is no one in their support team is trained on how to help people with it. When I reached out they acted like we were the first company to ask for help with it. **What do you dislike about Zoho BugTracker?** Customer support isn't really well trained. It's really hard to get someone that knows what they're talking about on the phone - I would always call explain what I needed help with about 5 times to 5 different people and end up figuring it out myself. **Recommendations to others considering Zoho BugTracker:** Don't use Zoho - they are doing way too much and their products end up lacking. **What problems is Zoho BugTracker solving and how is that benefiting you?** Tracking bugs reported by users. Didn't really have any benefits because it took so much work to set up. - [View Zoho BugTracker pricing details and edition comparison](https://www.g2.com/products/zoho-bugtracker/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-15+01%3A59%3A29+-0500&secure%5Bsession_id%5D=87879991-3404-4fc7-a5ef-0bddcb2cdaf5&secure%5Btoken%5D=5b64394ce94b8ea32c50433c501a5686e8aa37e9559c291e2d62a5fa21dff96c&format=llm_user) ## Zoho BugTracker Integrations - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Zoho BugTracker Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Bug Monitoring** - Analytics - Bug History - Data Retention **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Zoho BugTracker Alternatives - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,497 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - 4.5/5.0 (877 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,150 reviews)