I like the ability to set up different views based on ticket types. We have two main boards: the main ticket board and our bug board. Having engineers jump in and quickly pick up the highest-priority items is really impactful. We also have it fully integrated with our GitHub and Slack, so we can create tickets that get reported in customer channels as well. We’re working on getting more of this to be automatic, with a fully custom workflow on our side to generate plans and have AI automatically execute on customer tickets. The real-time and quick updates and the collaborative nature of the text boxes are also super important. For the price, there is no better tool and i wouldnt even consider Jira anymore. Review collected by and hosted on G2.com.
I don’t like that there aren’t custom fields, although we can kind of work around it by using custom labels. Still, I really wish we could set custom dropdown options beyond just the status. Review collected by and hosted on G2.com.



