# HackerOne Platform Reviews **Vendor:** HackerOne **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 73 ## About HackerOne Platform HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). ## HackerOne Platform Pros & Cons **What users like:** - Users find the **HackerOne Platform easy to use** , enabling efficient tracking and program customization for vulnerability management. (19 reviews) - Users praise the **helpful support team** of HackerOne, enhancing experience and maximizing platform benefits effectively. (12 reviews) - Users appreciate the **collaborative support** from HackerOne, which enhances teamwork with security researchers and improves vulnerability management. (11 reviews) - Users value the **security enhancement** provided by HackerOne, benefiting from proactive vulnerability discovery and customized programs. (11 reviews) - Users value the **excellent customer support** from HackerOne, enhancing program engagement and simplifying the onboarding process. (10 reviews) - Cost Saving (6 reviews) - Features (6 reviews) - Integrations (5 reviews) - Reporting (5 reviews) - Data Management (4 reviews) **What users dislike:** - Users find the **complexity in triage and management** processes to be a hindrance to overall efficiency. (5 reviews) - Users note the **high cost** of the HackerOne Platform, which may be challenging for smaller organizations to manage. (5 reviews) - Users experience **time management challenges** due to inconsistent triage and hacker guideline enforcement on HackerOne Platform. (5 reviews) - Users experience **poor customer support** with slow ticket resolutions and lack of follow-up, affecting overall satisfaction. (4 reviews) - Users find the **poor interface design** of HackerOne frustrating, leading to confusion and missed reports. (4 reviews) - Poor Management (3 reviews) - Slow Performance (3 reviews) - Software Bugs (2 reviews) - Access Issues (1 reviews) - Users find that **bug management is inefficient** , with slow response times and inconsistent analyst performance impacting the process. (1 reviews) ## HackerOne Platform Reviews ### 1. Straightforward, Practical Vulnerability Management with Clear Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about HackerOne Platform?** I like how straightforward and practical it is. It makes it easy to work with hackers, keep track of vulnerabilities, and manage everything in one place without it feeling heavy or complicated. It also gives good visibility into what actually matters, which helps when you need to explain things to leadership or prioritize fixes. **What do you dislike about HackerOne Platform?** For busy programs, the number of notification emails that arrive every morning can be very confusing. It would be really helpful if these updates could be summarized so it’s clearer what’s happening at a glance. Right now, some emails include responses from the HackerOne team, while others are usually responses from our team, and it’s hard to quickly tell them apart. A simple summary would make it much easier to keep everything organized and easy to follow. **What problems is HackerOne Platform solving and how is that benefiting you?** It centralizes vulnerability reporting, triage, and remediation in one place, which makes the overall process much easier to manage. It reduces noise and helps us focus on the real, high-impact risks instead of getting distracted by low-value findings. It also provides clear ownership, tracking, and visibility into vulnerabilities, so nothing gets lost and progress is easy to follow. Communication with stakeholders is smoother, and collaboration with hackers feels more structured and productive. Overall, it enables faster and more consistent remediation across teams. ### 2. Powerful Bug Bounty Platform with Room for Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Mikhail Y. | Security Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about HackerOne Platform?** I love the quality of the researcher community on the HackerOne Platform. The reports we receive are usually well written and reproducible, which makes our job way easier. It really helps us scale our security testing by allowing external researchers to find issues like IDORs, SSRFs, and logic flaws, which is huge. The triage and payout flow save us a lot of time. Additionally, their team helped with the smooth setup by scoping the program and defining policy. **What do you dislike about HackerOne Platform?** The dashboard can feel a bit cluttered when you have a lot of reports, and reporting/analytics could be more flexible. Pricing also gets pretty steep as you scale. Custom dashboards and exports are a bit limited. We'd love to slice data by asset, severity, and time more freely, and pull cleaner CSV/API data for our own BI tools. Trend reports across programs would also help. **What problems is HackerOne Platform solving and how is that benefiting you?** I use HackerOne Platform to scale our security testing, engage external security researchers, and triage reports efficiently. It saves us time with structured payouts and tracking vulnerabilities. ### 3. Streamlined Security with Expert Support **Rating:** 4.5/5.0 stars **Reviewed by:** Pranay S. | Staff Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about HackerOne Platform?** I like the ease of understanding the report and the triaging done by the HackerOne team. It saves a lot of time for us since the initial triaging is done by them, and then they provide us with a final detailed report that we can work on directly. The expertise from the HackerOne team makes it easier for us to have back and forth questions if we have any technical questions related to the findings. They also coordinate with the researcher, which solves a lot of problems for us. The initial setup was pretty much straightforward and didn't take much time. The guided setup made it easy for us to set up and onboard members. **What do you dislike about HackerOne Platform?** Nothing in particular. Maybe, yeah. I think probably if HackerOne conducts events where organizations are invited and maybe they can give a walk through about the product and any new features, that would be something useful. **What problems is HackerOne Platform solving and how is that benefiting you?** I use HackerOne Platform to get reports from researchers, helping us strengthen our product by identifying and fixing gaps we couldn't find ourselves. This leads to more detailed analysis and better product improvement. ### 4. Vital for Security with Top Hackers **Rating:** 4.0/5.0 stars **Reviewed by:** E B. | Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about HackerOne Platform?** I appreciate that the HackerOne Platform gives us access to some of the top hackers in the world. The platform provides best in class tooling for us to manage their reports. By having top hackers, we are more likely to find serious security issues before adversaries do. **What do you dislike about HackerOne Platform?** Triage can be slow and painful, or make mistakes because they don't know the product as well as company employees. The premiums to run on the platform can be quite high, especially relative to professional services hours actually given or triage times. **What problems is HackerOne Platform solving and how is that benefiting you?** It allows us to receive responsible disclosure of security vulnerabilities from researchers and hackers in exchange for financial compensation. ### 5. Strong Bug Bounty Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about HackerOne Platform?** The HackerOne platform provides a clear and structured channel for security researchers to report vulnerabilities, ensuring consistent quality, relevance, and prioritization of submissions. The built-in triage capabilities significantly reduce our internal validation effort, while the centralized communication platform enables reliable, streamlined interaction with researchers without the risk of losing reports due to email filtering issues. **What do you dislike about HackerOne Platform?** Although the triage process clearly adds value, response times can sometimes be slower than expected, which can cause delays in validation and in the subsequent handling of submissions. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne increases our visibility within the security research community, making it easier for researchers to engage with us. It centralizes all vulnerability reports in a single platform, which helps streamline handling, reduce duplicate submissions, and minimize noise, allowing us to focus on relevant and high-quality findings. ### 6. Hackerone Platform Review **Rating:** 5.0/5.0 stars **Reviewed by:** sanjay s. | Security Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about HackerOne Platform?** Some of the best researchers in the world are on Hackerone. I’m also impressed with how Hackerone managers work with clients: even though thousands of reports come into the H1 triage queue, if you need to escalate something on a report, the platform managers take action and help get it reviewed. **What do you dislike about HackerOne Platform?** There’s really nothing to dislike. I understand that, from an H1 triage perspective, when they receive thousands of reports, it’s tough to triage every single one. However, sometimes they leave even a critical vulnerability for a week if we don’t raise the concern with their manager to get it reviewed. **What problems is HackerOne Platform solving and how is that benefiting you?** Sometimes researchers find RCE or command injection issues and provide a properly working proof of concept. That’s exactly what an organization needs at that point in time, because it helps them understand whether they are affected. ### 7. Useful for learning how companies work in the real world **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel F. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about HackerOne Platform?** Useful for learning about how companies work in the real world. **What do you dislike about HackerOne Platform?** I think the user experience could be improved; the fact of having so many things to see and do seems to me to lower the overall performance and cause a kind of visual overwhelm. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne helps organizations identify and manage security vulnerabilities before they can be exploited by attackers. The platform connects companies with security researchers to conduct bug bounty programs, pentesting, and coordinated disclosure. As a benefit, it allows for continuous vulnerability detection, reduces response times, and improves security posture through real validation by external experts. ### 8. Excellent CSM Support and an Ever-Improving Automation Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about HackerOne Platform?** excellence service provided by your CSM and the ever improving platform such as HAI and automation are my favourite feature **What do you dislike about HackerOne Platform?** High pricing and slow response from H1 triage team **What problems is HackerOne Platform solving and how is that benefiting you?** I’m a big fan of HAI, AI summary and intake agent. With the number of reports growing lately, these features have been a lifesaver. They let me quickly understand the core of each report and oversee the whole program without spending hours on manual reading. ### 9. One of the best BB platform **Rating:** 4.0/5.0 stars **Reviewed by:** Toufik A. | vCISO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about HackerOne Platform?** I appreciate being connected with a relevant community, which enables us to identify serious and impactful vulnerabilities across our scope. The ticketing interface is quite user friendly, and I found the initial setup of the HackerOne Platform quite easy. **What do you dislike about HackerOne Platform?** I believe HackerOne should introduce an ACK status to acknowledge the initial review of a report. **What problems is HackerOne Platform solving and how is that benefiting you?** The HackerOne Platform enables me to engage with a community that helps identify serious and impactful vulnerabilities across our scope. ### 10. Competent Triaging, but Automation Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about HackerOne Platform?** I like that the second-tier triager on the HackerOne Platform is quite competent. He’s nearly always right, which saves me many hours because he’s very often right. **What do you dislike about HackerOne Platform?** The automations are broken, and the early warning system is really trigger happy. Being more reliable—right now, our automations are mostly broken. Ram and HAI issues. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne Platform provides a place for the public to send us bugs and handles their validation and rewards, saving me many hours. ### 11. The best community of hackers **Rating:** 4.0/5.0 stars **Reviewed by:** Clement D. | Head of Devops, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about HackerOne Platform?** Extremely easy to get starting. I like the community aspect of the platform, and had extremely positive interactions with some hackers that went above and beyond what was requested from them. Some hackers are too imaginative for their own good and found the weirdest bugs in our application or platform. In my opinion, a good bug bounty program is way more valuable to us than regular pen testing. **What do you dislike about HackerOne Platform?** Triage can be slow at time and hit-and-miss depending on the complexity of the report and whether your systems are locked down. Credentials Management is in dire need of improvements. Some hackers do not respect the program guidelines, with Hackerone not interested in investigating or mediating breaches of conduct. This creates an environments where hackers gain more from not respecting guidelines if they eventually find something as a result. This can cost money and time to manage. **What problems is HackerOne Platform solving and how is that benefiting you?** Bug bounty program made easy. ### 12. Covering Blind Spots with Reliable Security and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Algirdas B. | Cyber Security Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about HackerOne Platform?** HackerOne is an excellent platform for strengthening cybersecurity. The team is incredibly helpful, offering personalized advice to ensure you get the most out of the service. It is also a fantastic addition to any security strategy, filling gaps that traditional penetration tests might miss. With a user-friendly interface and access to skilled ethical hackers, it’s a reliable and efficient way to manage vulnerabilities. Highly recommend! **What do you dislike about HackerOne Platform?** At times, the triage process might struggle to reproduce an issue, which can require additional clarification. Additionally, if your systems are highly locked down, setting up access and accounts for hackers can be time-consuming and require extra effort. This step is not inherently problematic but does demand proper planning to ensure the process runs smoothly and you can reap the benefits of using the program as soon as possible. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne is helping us uncover security issues we weren’t aware of, adding an extra layer of protection that enhances our overall security posture. ### 13. An Essential Platform for your Security Team **Rating:** 4.5/5.0 stars **Reviewed by:** Tri H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about HackerOne Platform?** I find HackerOne's VDP incredibly valuable. It provides a crucial extension to our limited internal resources, allowing us to leverage the expertise of a vast network of security researchers to identify vulnerabilities we might otherwise miss. Given our recent experience with asset loss highlighting gaps in our security posture, a proactive approach like HackerOne is essential for mitigating risk and improving our overall security. The platform's structured process for vulnerability disclosure and remediation helps us manage and prioritize fixes efficiently, even with limited personnel. It's a cost-effective way to enhance our security program and gain valuable insights from a diverse range of perspectives. besides, Once in some cases, HackerOne will help you facilitate the working progress between your company and security researchers. **What do you dislike about HackerOne Platform?** The budget for HackOner is not a big deal for a small company like us :D **What problems is HackerOne Platform solving and how is that benefiting you?** - HackerOne delivers us with External Pentest service which is an essential requirement of most security frameworks - Besides, HackerOne VPD program help us to find out Product Vulnerability and Cyber Threats ### 14. Powerful Platform for Effective Security Testing **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh J. | Product Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about HackerOne Platform?** HackerOne has been transformative for our security program. The platform connects us with top-notch ethical hackers, uncovering vulnerabilities that traditional tools missed. The interface is user-friendly, making it easy to manage and track reports. Their triage support helps us quickly validate and prioritize findings, saving our team time and effort. The customization options, including private programs and flexible bounties, allow us to tailor the platform to our needs. Overall, HackerOne has improved our security and credibility, making it an excellent choice for any company focused on proactive security. Key Pros Skilled global talent pool Clear UI and effective triage support Flexible customization and insightful analytics **What do you dislike about HackerOne Platform?** Our budget took a little hit, but hey, security is priceless, right? 😅 **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne helps us identify and resolve security vulnerabilities we might have missed with traditional tools. By leveraging a global network of skilled hackers, we get diverse insights, faster detection, and improved protection, ultimately strengthening our overall security posture. ### 15. HackerOne is a Bug Bounty Provider **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about HackerOne Platform?** HackerOne's main strength is the hacker cohort it comes with, and the ease of rewarding said hackers. We rely on the triage team to handle the noise to separate the real risks from the chaff. HackerOne has extensive API capabilities that are essential to our usage. **What do you dislike about HackerOne Platform?** HackerOne is only one Bug Bounty vendor, and it's not certain what HackerOne does to attract hackers that have not used HackerOne, or have left in the past. Some functionalities are behind in the times, such as hacker credential issuance functionality, and when new features roll out, they often don't have a "try this new interface" function to get used to the new way things are laid out. The Triage team can be quite lacking in response speed and accuracy, especially with complex risks. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne solves the need for an initial first-pass of submissions from hackers, and the payments issued to hackers. ### 16. A Trusted Ally for Proactive Vulnerability Management **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about HackerOne Platform?** I’ve been using H1 for a while, and one of the things I like is how easy it is to discovery and track of everything. It’s great in the moment to connect our team with security researchers, helping us find vulnerabilities before they turn into potential security incidents. What stands out to me the most is you can customize bounty programs to fit your goals. **What do you dislike about HackerOne Platform?** H1 is a great platform, but like anything, there’s room for improvement. Setting up a bug bounty program for the first time can feel a bit overwhelming, especially if you’re new to it and not sure where to start. But this is not a pitfall at all honestly. **What problems is HackerOne Platform solving and how is that benefiting you?** H1 has been a great helper for our team when it comes the moment to stay updated. It’s amazing how it connects us with talented and skillful security researchers from around the world, and how the H1 Analysts support us. Thanks to their insights, we’ve caught vulnerabilities that probably would’ve slipped through the cracks with regular security tests. ### 17. Reliable Service and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about HackerOne Platform?** Our experience with HackerOne has been consistently positive. As a company, we've felt well-supported, with all our needs addressed promptly and efficiently. The team demonstrates a clear understanding of our requirements and ensures everything is handled in a timely and professional manner. The platform has been a valuable resource, helping us improve our security posture while providing the peace of mind that comes with a dependable partner. HackerOne has proven to be a solid choice for our organization, and we’re very satisfied with the results. **What do you dislike about HackerOne Platform?** While HackerOne delivers great value overall, there are some limitations in the analytics and statistics functionality that could be improved. For instance, the inability to filter data by open or closed reports makes it challenging to focus on the most relevant findings. Additionally, severity levels like none, low, and medium are grouped together, which makes it harder to analyze trends or prioritize based on specific severity tiers. The analytics interface itself could benefit from a more streamlined and user-friendly design. It sometimes feels cluttered, making it less intuitive to navigate and extract actionable insights. Enhancing these aspects would make the analytics feature significantly more effective for tracking and optimizing our security performance. **What problems is HackerOne Platform solving and how is that benefiting you?** Easy Bug Bounty program hosting :) ### 18. H1 BBP: Things to be desired occasionally, but always an important and valuable tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about HackerOne Platform?** As an organization that had paid limited attention to application security before contracting with HackerOne, it was easy to get started and immediately see clear value and return. We still have a relatively junior application security program, but we've made huge leaps thanks to the experience gained from the program. Researchers have shown us how to bypass major defensive controls, development groups have been caught violating best practices, and associated vendors with security assurances have been discovered to be not-so-secure. It can be quite the investment, but we can feel our organization getting stronger because of this product. **What do you dislike about HackerOne Platform?** HackerOne Triage services can feel inadequate at times. Our contacts have always been receptive to hearing us out and adjusting things when needed, but it's always been an uphill battle to get consistent service. This applies to both the quality and speed of service. Sometimes submissions are processed before we even know they arrived, and sometimes the summaries by the triagers are better than the actual hacker's reports. However, the opposite end of the spectrum is also true in equal proportion, even when routinely working with the same triagers. The platform also lacks important asset management settings, reward calculation options, and reliable metrics. The current system does the job, but more robust tools would be ideal given the need to be precise, ethical, and fair while issuing financial rewards and having to justify those figures back to your organization. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne is our primary post-production monitoring solution, and we feel confident knowing there are always eyes on our public-facing applications. The researchers we work with are extremely motivated and creative, and the value of their efforts, along with our partners at H1, is evidenced by our continued usage and reliance on H1 BBP. ### 19. Every Business needs HackerOne. **Rating:** 5.0/5.0 stars **Reviewed by:** Grant C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about HackerOne Platform?** HackerOne’s most helpful feature is its streamlined interface for managing bug bounties and coordinating with skilled ethical hackers. The platform enables us to submit, track, and prioritise vulnerabilities with ease, while detailed reporting helps our engineers to understand and fix issues quickly. Additionally, the platform’s vast network of researchers offers a diverse range of expertise, uncovering security gaps that might be missed in-house. The key upsides of using HackerOne are the broad vulnerability coverage and the in-depth metrics that help us demonstrate program impact and effectiveness. The support from HackerOne’s team make the ongoing management of our program are seamless. **What do you dislike about HackerOne Platform?** Honestly, nothing. It is every improving and adding features, making it easier. New addition of Ai integration has made things faster for us too. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne gives the business continuous, proactive vulnerability discovery with the help of a global community of ethical hackers. They bring diverse expertise of thousands of vetted hackers, which would be impossible to replicate in-house. They help us uncover a wider range of vulnerabilities than an in-house team could alone, especially as new threats emerge. The can and have scaled with us, as our business grows which maintains our security posture, aids us in compliance, and protects customer trust. ### 20. First time bounty program administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about HackerOne Platform?** While I've participated in many bug bounty programs over the years, this is the first time I've ran one as the lead. The HackerOne team (Mostly Olivia, our CSM) has made it very easy for me to make this transition, from helping us with key metrics to understand how our program is doing, what we could improve to make it better, and also framing the impact the program has had to our customers and internal stakeholders. **What do you dislike about HackerOne Platform?** Even after using it for about 2 years now, it is still hard for me to keep where everything is in my head as I find the UI confusing and not intuitively coupled. For example, where your program settings live compared to where your metrics dashboard is. **What problems is HackerOne Platform solving and how is that benefiting you?** It helps us find qualified hackers to find bugs in our platform/code. ### 21. Helps us wrangle all our cats **Rating:** 4.0/5.0 stars **Reviewed by:** Michail P. | Staff Threat Response Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about HackerOne Platform?** It helps us coordinate our many repeat yearly pentests into one manageable platform. **What do you dislike about HackerOne Platform?** The user rights management is one of the convoluted I've ever used, for example I have to assign rights to a new pentest to every individual analyst working on it, every time. There was also a period where we had a new technical contact ever 2-3 months, with a 3 month span where we just didn't seem to have one. **What problems is HackerOne Platform solving and how is that benefiting you?** We have over a dozen individual application pentests we need to do every year, hackerone lets us scope, schedule, and repeat them in a relatively easy manner. ### 22. HackerOne makes managing BugBounty program a blast **Rating:** 5.0/5.0 stars **Reviewed by:** William T. | Senior Product Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about HackerOne Platform?** I would say the ease of use of setting up the Jira Integration as well as other tool integrations to set our entire workflow up to having the findings meet where the teams work. **What do you dislike about HackerOne Platform?** I would say my biggest dislike would be not having the ability to control asset tiers more natively in our complex programs world we prefer to group by importance and have assets in various groups. **What problems is HackerOne Platform solving and how is that benefiting you?** We have be able to quantify and act on more exploitable scenarios then we would have ever had been before. ### 23. An incredible platform **Rating:** 5.0/5.0 stars **Reviewed by:** Luke O. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about HackerOne Platform?** An easy to deploy platform for handling, discovering bugs and vunerabilities from submission to completion. A great community of ethical hackers willing to help us improve our security and us being able to reward them for doing so. **What do you dislike about HackerOne Platform?** The Zapier API integration capabilities are somewhat limited and would be useful to have more options for webhooks/alerting with 3rd party systems. **What problems is HackerOne Platform solving and how is that benefiting you?** It's provided with a trusted space to seek contributions and discoveries from reputable ethical hackers and technology professionals, to elimitate any vunerabilities/bugs which enhances our platform overall. ### 24. A resource saving, reliable partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about HackerOne Platform?** We’ve been working with HackerOne to run our responsible vulnerability disclosure and bug bounty programs, and overall, it’s been a great experience. The H1 triage team has saved my team a lot of time. They’re thorough, reliable, and always ready to assist when needed. On top of that, HackerOne’s pricing is very competitive, especially for existing customers who want to upgrade their capabilities. **What do you dislike about HackerOne Platform?** When our account manager changed, we went through a couple of months where support felt a bit lacking on this area. The triage team kept everything on track, but the transition could have been handled more smoothly. **What problems is HackerOne Platform solving and how is that benefiting you?** Helps us identify and address security vulnerabilities efficiently, keeping costs under control. ### 25. HackerOne saves us time by separating the wheat from the chaff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about HackerOne Platform?** The platform is easy to setup and manage, and backed by a great customer support team. For sensitive projects, it's also nice that we can handpick our hackers. **What do you dislike about HackerOne Platform?** The H1 Triage team can be a bit inconsistent at times. **What problems is HackerOne Platform solving and how is that benefiting you?** The H1 Triage team reduce our workload by dealing with the many duplicates / out of scope reports. Historically, we also had issues where hackers would find bugs and report them to whatever mailbox they could find. Often these would take a lot of time before they reached the right people internally. The HackerOne Platform offers hackers a clear place to report bugs to, ensuring they are received and handled more quickly. ### 26. A Game-Changer in Cybersecurity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about HackerOne Platform?** I've been using HackerOne for the past 1.5 years, and my experience has been overwhelmingly positive. As a platform dedicated to cybersecurity and vulnerability management, HackerOne has proven to be an invaluable asset for our organization. **What do you dislike about HackerOne Platform?** While the platform offers great value, the cost can be a consideration for smaller organizations. **What problems is HackerOne Platform solving and how is that benefiting you?** The platform's ability to connect us with top-notch security researchers has been a game-changer. We've seen a marked improvement in our security posture and have greater confidence in our ability to protect our assets. I highly recommend HackerOne to any organization serious about enhancing its cybersecurity defenses. ### 27. Great Experience so far for their VDP program, customer service is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about HackerOne Platform?** A couple highlights from one year of using their VDP platform: -Ease of use, easy to navigate and understand the platform -Customer service team is always available for you -Their triage team will save you time to review submissions so your teams can work on other stuff -CSM team provides good recommendations and examples of how to best utilize and strengthen your security **What do you dislike about HackerOne Platform?** Sometimes you have to request more details from the triage team but my experience has been that your PoC will step in to clarify that with them so its not really an issue. **What problems is HackerOne Platform solving and how is that benefiting you?** We needed a VDP platform so we wanted to use one of the best platforms out there. ### 28. Help us to find our blind spot **Rating:** 3.5/5.0 stars **Reviewed by:** Diego S. | Senior Application Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about HackerOne Platform?** HackerOne is helping us to improve our products by offering the chance to test them in a controlled environment. The interface is easy to use and the number of features like the campain, spot checks are great. **What do you dislike about HackerOne Platform?** Triaging is sometimes slow and not accurate. **What problems is HackerOne Platform solving and how is that benefiting you?** We do not have an internal pentesting team and using HackerOne is helping us with Pentest our features and services. ### 29. Useful, Industry-Accepted Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about HackerOne Platform?** The HackerOne Triage Team is the most helpful part of the HackerOne platform. The upsides of the HackerOne platform are that it provides an aboveboard security mechanism and reduces risk to your organization. **What do you dislike about HackerOne Platform?** The least helpful part of the HackerOne platform is the subjectiveness of scoring and payouts. The downsides of the HackerOne platform are that it can cost your organization time and money. **What problems is HackerOne Platform solving and how is that benefiting you?** Our organization has many security vulnerabilities that HackerOne brings to our attention so that we can remediate them. This reduces the risk to our organization. ### 30. A must-have if you're serious about security **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about HackerOne Platform?** It's not really about the platform but the service, HackerOne is probably the most well-known bug bounty platform, the experience (both on the researcher and the "business" side) is very well curated and there is no substitute for the amount of visibility that this service will give to your bug-bounty program. **What do you dislike about HackerOne Platform?** Nothing really to dislike here but sometimes the triaging workflow is a bit clunky and we had a couple of bugs with notifications but none of these problems really affected the service in a major way **What problems is HackerOne Platform solving and how is that benefiting you?** Managing and sponsoring a bug bounty program, the service really takes a ton of implementation/maintenance time out of these activities ### 31. Long Term User consider hackerone to be vital tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about HackerOne Platform?** Easily the largest and most reliable bug bounty platform on the market. The support over the years has been next to none in the industry. We consistently gotten good feedback, support, and feature enhanced. **What do you dislike about HackerOne Platform?** At times scale of any platform can be difficult to manage and the UI has gone through upgrades. over the years but this is offset but very good customer support. **What problems is HackerOne Platform solving and how is that benefiting you?** Consistent testing and aware of potential vulnerabilities ### 32. Application Security Engineer **Rating:** 4.5/5.0 stars **Reviewed by:** Reuven Rod E. | Application Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about HackerOne Platform?** The Platform is very simple and very convenient. Everyone knows what an H1 is, so it is much easier to start when you create a Program. The CSMs are very creative and can help you push your program to another level. **What do you dislike about HackerOne Platform?** The Triage team not always know your program and this can be tricky cause it will take them much more time to validated or not a new reports. **What problems is HackerOne Platform solving and how is that benefiting you?** It will give us more "eyes," I meant it will give us more exposure to Bug hunters, and they help us to find bugs and at the end to make our company more Secure! ### 33. Good value for the money **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about HackerOne Platform?** it has a constant engagement from different people. **What do you dislike about HackerOne Platform?** not all of the guys are experienced. it does not replace pentesting but it surely helps. The interface its not great, its easy to get lost or miss reports. **What problems is HackerOne Platform solving and how is that benefiting you?** it serves as pentesting replacement. ### 34. Overall Positive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Sr Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about HackerOne Platform?** The flexibility to target bounty and VDP scopes on assets as requirements change. Easy to track metrics and payouts as well as other important program information. Great customer support. **What do you dislike about HackerOne Platform?** They are working on it, but the inbox tracking between researchers to our internal team for the current action that needs to be taken could be simplified. **What problems is HackerOne Platform solving and how is that benefiting you?** Supplementing our internal penetration testing teams to provide extended visibility on high priority platforms to see what is visible to people not as familiar with our infrastructure and systems as internal testers. ### 35. Hackerone, a platform to invite actual hackers to test your production environment **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about HackerOne Platform?** The fact that HackerOne employees deal with the hackers first, and they then remediate with us **What do you dislike about HackerOne Platform?** Sometimes the reaction time is a little slow. **What problems is HackerOne Platform solving and how is that benefiting you?** It is providing us with an easy way to have our publicly available resources tested without having to schedule pentests ### 36. Sleep easy with hackerone! **Rating:** 5.0/5.0 stars **Reviewed by:** Sinnan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about HackerOne Platform?** From the bug bounty page customization, detailed analytics page to the number of valid reports we have recieved. Hacker one leaves little to be desired. It has inspired us with the cofidence we need to deploy secure products and keep our customers protected. Simply Amazing! **What do you dislike about HackerOne Platform?** Initially our inability to invite researchers with certain skillsets/interest. But H1 later rolled out a feature allowing us, So no dislikes. **What problems is HackerOne Platform solving and how is that benefiting you?** Actionable vulnerability disocvery in production environments through the power of crowdsourcing! ### 37. HackerOne is one the best platform to perform penetration testing and vulnerability assessment. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about HackerOne Platform?** "The penetration testers on HackerOne's platform are helpful and always ready to guide us at different stages. HackerOne connects organizations with a vast network of highly skilled ethical hackers from around the world. This diverse talent pool ensures a wide range of expertise and perspectives, allowing for comprehensive testing of various attack vectors. The platform facilitates seamless communication and collaboration between organizations and hackers, providing real-time updates, issue tracking, and remediation guidance. This ensures a smooth and efficient testing process." **What do you dislike about HackerOne Platform?** I don't have any particular dislikes about HackerOne. However, I do find the pricing to be a bit on the expensive side. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne will conduct testing on our dashboard to identify any vulnerabilities associated with our product. After identifying the vulnerabilities, they will provide us with a 60-day timeline to fix them. Once we have fixed the vulnerabilities, the dashboard will be retested. HackerOne will provide a detailed report on the vulnerabilities and assist us in addressing them. ### 38. Leader in Bug bounty programs but can use some improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about HackerOne Platform?** - Very easy to onboard and setup a program Large pool of available hackers - Lots of outreach from customer service to advise on high engagement with program and industry best practices - Good efforts on de-duplication of bounties submitted **What do you dislike about HackerOne Platform?** - Triage analysts are often not doing in-depth analysis, requiring a review of their work - There is no ongoing learning of the program and the environment so analysts can make informed discussions. For the most part, analysts seem to be tackling each bug independently (aside from validating that there are no duplicates) - Analysts often take longer than the suggested 48 hour time to respond and need follow-ups **What problems is HackerOne Platform solving and how is that benefiting you?** It provides another avenue to find exploitable vulnerabilities, in addition to other programs. ### 39. Solid platform with confusing UI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about HackerOne Platform?** Has a good population of hackers, H1 triage service available. **What do you dislike about HackerOne Platform?** UI is confusing and H1 triage serice can be spotty/breaks SLA. **What problems is HackerOne Platform solving and how is that benefiting you?** A way to manage security bug reports including triaging and payout in bug bounty program management. ### 40. Largest Hacker Community in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about HackerOne Platform?** The community is very large with presence on many countries including china. This is useful for a multinational companies with assets in multiple regions/countries **What do you dislike about HackerOne Platform?** When your assets become very mature in security posture it is hard to manage the hacker's engagement **What problems is HackerOne Platform solving and how is that benefiting you?** scale up pentesting capaciity on a large scope. creative penetration testing skill match ### 41. Find your security risks with HackerOne! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about HackerOne Platform?** HackerOne Response VDP provides the opportunity for so many security researchers to review your chosen assets and find vulnerabilities for your teams to remediate. These can range from simple insecure SSL findings to larger and critical open doors to passwords, secrets, insecure APIs, etc. The findings we have discovered have been amazing and allowed us to secure our external footprint significantly. **What do you dislike about HackerOne Platform?** The only downside of using the HackerOne Response VDP is when you go "public". This opens up your program to anyone within the HackerOne program. This means you will get quite a few submissions. Just be prepared for this day and have your teams ready to remediate. Once you get past the opening rush, it should be smooth sailing from there on out and you'll feel better knowing that thousands of researchers are reviewing your external assets looking for vulnerabilities. **What problems is HackerOne Platform solving and how is that benefiting you?** There is no automated testing within the HackerOne Response VDP. This program is all human based security researchers looking for vulnerabilities to boost their reputational score within the program. There is a high level of interest and desire from the researchers to find vulnerabilities. This method out performs any automated attack surface management scanning services. ### 42. HackerOne Makes Managing a Bug Bounty Program Easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about HackerOne Platform?** Hacker One provides us with researchers that help augment our internal pen testing team with finding bugs in our applications. It's a one stop shop that allows us to have a bug bounty program without having to worry about the infrastructure and recruitment aspects. It also integrates well with Jira, which we love. **What do you dislike about HackerOne Platform?** Triage can be highly inconsistent both in time it takes to triage and quality of triage. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne allows us to have an external bug bounty program and provides us with the infrastructure to manage it. ### 43. Streamlining Our Bug Bounty Program with HackerOne **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about HackerOne Platform?** HackerOne has been a game-changer for our bug bounty program. It’s user-friendly, efficient, and provides a robust platform to manage our program, connect with researchers, and efficiently triage reports. The platform’s features, like vulnerability management and communication tools, are essential for our team’s success. **What do you dislike about HackerOne Platform?** While the platform is generally excellent, some advanced customization options for program settings could be more intuitive. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne helps us find and fix vulnerabilities faster, connecting us with a global community of security researchers. This streamlines our bug bounty program, strengthens our security posture, and reduces our risk of costly breaches. ### 44. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about HackerOne Platform?** The dedicated team that assisted me every step of the way in setting up our program and are always there when new issues arise. They are always ready with advice. The platform is easy to use and very intuitive. **What do you dislike about HackerOne Platform?** nothing. The platform is easy to use and navigate. **What problems is HackerOne Platform solving and how is that benefiting you?** HackerOne brokers communication between researchers and our applications. This closes the gap between internal pen testing and what the researchers discover. It adds one more layer of testing to insure security controls are in place. ### 45. Great for companies looking to catch live bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about HackerOne Platform?** - Easy program management - Great integrations to make triage and notification easier - Amazing customer success team and account managers - Easy to navigate, amazing UI - Surprisingly high fidelity reports - New features being implemented constantly **What do you dislike about HackerOne Platform?** - Some researchers submit spam, however not as frequently as one may expect - Triage analysts aren't always the most in-depth in their review of submissions **What problems is HackerOne Platform solving and how is that benefiting you?** Catching live bugs within our product, helping to create a more secure application and reduce bugs/vulnerabilities. ### 46. Great platform for Bug Bounty **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about HackerOne Platform?** The platform is intuitive to use, has many neat features, and provides a way for researchers to safely disclose vulnerabilities. Customer service has been helpful when we need assistance or have questions about handling specific situations. They have been very helpful in setting things up and trying to increase the number of submissions. **What do you dislike about HackerOne Platform?** It can sometimes be tricky dealing with the researchers and bounty payouts. **What problems is HackerOne Platform solving and how is that benefiting you?** Bridging the gap between researchers and organizations! ### 47. Strong platform, large hacker community, **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about HackerOne Platform?** Platform is full featured - good functionality for managing reports, multiple programs, bounties etc Even for our unusual use-case, the broad hacker community was able to find vulnerabilities and deliver the ROI we were looking for CSMs are knowledgable and great to work with **What do you dislike about HackerOne Platform?** Relatively high base-platform fee - moslty offset by the platform/community features **What problems is HackerOne Platform solving and how is that benefiting you?** Ensure our products are vulnerability-free. Getting quick assessments when we have new products. ### 48. One of the best hacker bounty program to have **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about HackerOne Platform?** Collaboration and Transparency Diverse Talent Pool: of hackers **What do you dislike about HackerOne Platform?** Occasional Communication Gaps: Despite built-in tools, misunderstandings or delays in communication between researchers and team **What problems is HackerOne Platform solving and how is that benefiting you?** Pen testing for compliance purposes and having the best hackering find issues with our application ### 49. Excellent platform for bug bounty **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about HackerOne Platform?** HackerOne offers a great platform for bug bounty management. We were able to have a program launched in a snap, get hackers testing our system, and find potential issues. **What do you dislike about HackerOne Platform?** The quality of the community report can vary. We wanted to improve the signal to noise ratio, which HackerOne did, but it's still far from perfect. **What problems is HackerOne Platform solving and how is that benefiting you?** We get our system all year round tested by hackers, plus a annual pentest. ### 50. Extremely competent and well run pentesting offering **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about HackerOne Platform?** We have been working with HackerOne for pentesting for a few years now and are very happy with all aspects of this program. The researchers we have worked with are very competent, ask great questions, and generate well written reports. We’ve worked with a few different pentesting/bounty programs and HackerOne’s pentesting offering is by far our favorite and one we will continue to use in the future. If this were an eBay review they’d get an A+++++++. **What do you dislike about HackerOne Platform?** One of the hardest things about any sort of pentesting (HackerOne included) is knowing if the researchers are going to find most of your vulnerabilities. Hacking is hard and sometimes pentesters won't get everything. This is true for bounty programs as well and other pentesting companies. **What problems is HackerOne Platform solving and how is that benefiting you?** They are helping close the gap between what vulnerabilities we have outstanding but are unware of. ## HackerOne Platform Discussions - [How many hackers are there in HackerOne?](https://www.g2.com/discussions/how-many-hackers-are-there-in-hackerone) - 2 comments, 1 upvote - [View HackerOne Platform pricing details and edition comparison](https://www.g2.com/products/hackerone-hackerone-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+01%3A55%3A21+-0500&secure%5Bsession_id%5D=16b21cee-eff6-4ba9-9542-0784f4b75e73&secure%5Btoken%5D=352b6ea54444752b81bd2dcd89c75b82adb2bd440beb44a99a14ecded16a3403&format=llm_user) ## HackerOne Platform Integrations - [Jira](https://www.g2.com/products/jira/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [PlexTrac](https://www.g2.com/products/plextrac/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## HackerOne Platform Features **Administration** - API / Integrations - Extensibility - Reporting and Analytics **Performance** - Issue Tracking - Detection Rate - False Positives - Automated Scans **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Risk Analysis** - Risk Scoring - Reporting - Risk-Prioritization **Analysis** - Issue Tracking - Reconnaissance - Vulnerability Scan **Network** - Compliance Testing - Perimeter Scanning - Configuration Monitoring **Bug Monitoring** - Analytics - Bug History - Data Retention **Vulnerability Assesment** - Vulnerability Scanning - Vulnerability Intelligence - Contextual Data - Dashboards **Testing** - Command-Line Tools - Manual Testing - Test Automation - Performance and Reliability **Application** - Manual Application Testing - Static Code Analysis - Black Box Testing **Automation** - Automated Remediation - Workflow Automation - Security Testing - Test Automation **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance ## Top HackerOne Platform Alternatives - [Bugcrowd](https://www.g2.com/products/bugcrowd/reviews) - 4.3/5.0 (60 reviews) - [Intigriti](https://www.g2.com/products/intigriti/reviews) - 4.7/5.0 (31 reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,440 reviews)