I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail. I am also overall pleased with support response when I do have issues. I should note that I don't use an AI receptionist program with them, only live receptionists answer our calls. Review collected by and hosted on G2.com.

Again, I use their live receptionists, not an AI based system. My biggest disappointment is when a receptionist fails to follow directions. I do not like when they pretend to work at our office, and I get exceptionally angry when they lie in the notes they send to me about asking a directed question that they failed to ask. I record all of our calls, which is vital to our firm. Review collected by and hosted on G2.com.