We've got three storefronts in different cities and before AIR, a caller from any location got the exact same generic greeting and hours regardless of which store they'd actually dialed, which caused mixups when someone showed up expecting hours from one location that didn't apply to the one they called. Set up custom greetings, hours, and routing per location, so a Portland caller hears Portland-specific info and a Phoenix caller gets Phoenix's actual hours instead of a copy-paste script. Follow-up texts after calls have also cut down no-shows, people get a confirmation text right after booking instead of just trusting they remembered correctly. Review collected by and hosted on G2.com.

Setting up separate routing and greetings for all three locations individually took more time upfront than a single generic setup would've, had to go through each location's specific hours and staff routing one at a time instead of applying one config everywhere. Review collected by and hosted on G2.com.