--- title: RingCentral AI Receptionist (AIR) Reviews meta_title: 'RingCentral AI Receptionist (AIR) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 37 reviews by the users' company size, role or industry to find out how RingCentral AI Receptionist (AIR) works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 37 scale: '5' date_modified: '2026-09-18' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # RingCentral AI Receptionist (AIR) Reviews **Vendor:** RingCentral **Category:** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) **Average Rating:** 4.3/5.0 **Total Reviews:** 37 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About RingCentral AI Receptionist (AIR) WHAT IS AI RECEPTIONIST (AIR)? AI Receptionist (AIR) is RingCentral's voice-first AI agent for small and mid-sized businesses that keeps your business always on. Businesses using AIR have seen 60% more new patient intakes, $204,000 in additional monthly bookings, and 50% reductions in inbound call time, all without adding headcount. With no configuration needed beyond basic personalization, AIR answers common business questions, sends texts, schedules appointments, captures leads, and seamlessly transfers callers to the right human agent. Businesses can get started in minutes and immediately deliver a polished, consistent customer experience around the clock—no coding or technical expertise required. It works with any phone to turn any business phone line into an intelligent virtual receptionist. 24/7 CALL & SMS HANDLING AIR answers every call and text 24/7. It handles multiple conversations at once, so no customer ever hits voicemail during business hours, or after. It's trained on your business using your website, FAQs, and uploaded documents, so every answer is accurate, specific, and on-brand. When complex questions need a human, AIR transfers the call along with a full conversation summary, so your team picks up right where AIR left off. AIR also handles inbound text messages. When someone texts your business number, AIR replies instantly — answering questions, booking appointments via SMS, and passing conversations to your team with full context when a human touch is needed. It also auto-texts follow-up details like confirmations and links after every call, no manual follow up needed. APPOINTMENT SCHEDULING & LEAD CAPTURE AIR doesn't just answer calls, it takes action. It handles appointment scheduling by checking real-time availability across your calendars, whether the meeting is in person or virtual. It captures lead details during the call and pushes them directly into your CRM, so no opportunity ever slips through the cracks. When calls overflow during busy periods, AIR steps in as a smart queue handler, capturing caller needs and keeping every customer engaged. WORKS WITH ANY PHONE AIR works on top of your existing phone setup, whether that's RingCentral, a legacy PBX, or a third-party cloud provider. Connect it in minutes via SIP integration or call forwarding. Add it to specific lines. Use it as your primary front desk or a backup for overflow in your current phone environment. This means you can have a fully working AI receptionist on any existing business number, no migration or IT needed. CONVERSATIONAL MULTILINGUAL SUPPORT AND INSIGHTS AIR understands callers naturally — not just keywords, but actual intent. It responds with a human-like tone that reflects your brand, speaks 10+ languages, and can detect and switch languages mid-call. You get an easy to understand analytics dashboard that tracks call performance, shows common questions, and flags knowledge gaps. Improve AIR's responses easily with one click. Spam calls are blocked automatically before they reach your team, and every call is transcribed so you can review, train, or stay compliant. WHY CHOOSE RINGCENTRAL AIR Businesses of all sizes choose RingCentral AIR to eliminate missed calls, improve response times, and reduce operational costs. It's simple to set up, works with any business phone line, and handles calls and texts 24/7. The results speak for themselves. A mental health practice projected $1.7M in added revenue after patient intakes jumped. A healthcare company saw bookings climb six figures month over month. A security firm freed up its team to triple outbound call activity without a single new hire. ## RingCentral AI Receptionist (AIR) Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of RingCentral AI Receptionist, streamlining deployment and enhancing customer service efficiency. (4 reviews) - Users value the **effective customer support** provided by RingCentral AIR, enhancing productivity and service quality. (2 reviews) - Users praise the **easy setup** of RingCentral AI Receptionist, noting a seamless implementation and excellent management support. (2 reviews) - Users commend the **efficiency** of RingCentral AI Receptionist for streamlining tasks and improving customer service response times. (2 reviews) - Users value the **ease of deployment and management** of RingCentral AI Receptionist, enhancing daily task efficiency. (2 reviews) - Helpful (2 reviews) - Intuitive (2 reviews) - Administration Ease (1 reviews) - Business Tools (1 reviews) - Call Management (1 reviews) **What users dislike:** - Users report experiencing **caller ID issues** with RingCentral AIR, leading to confusion and dissatisfaction during calls. (1 reviews) - Users experience frequent **caller ID issues** with RingCentral AIR, leading to confusion and communication challenges. (1 reviews) - Users often experience **caller ID issues** when using RingCentral AIR with on-premise ISDN PRI systems. (1 reviews) - Users find the **high additional costs** for RingCentral AI Receptionist frustrating and wish it was included in the package. (1 reviews) - Users express disappointment over the **high cost** of RingCentral AI Receptionist, wishing it was included in the package. (1 reviews) - Number Issues (1 reviews) - Phone Issues (1 reviews) - Poor Call Quality (1 reviews) ## RingCentral AI Receptionist (AIR) Reviews ### 1. Rescheduled my own dentist appointment through a text and did not realise it was AI at first **Rating:** 4.5/5.0 stars **Reviewed by:** foster e. | Program Manager, Program Development, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 03, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** this one's a bit funny, I actually run a dental practice and set this up myself, but the moment that really sold me was texting the office number to move my own kid's appointment because I was testing it, and the reply felt natural enough that I forgot for a second I was talking to a bot and not our front desk person. It rescheduled it against our actual Calendly setup instantly, no hold music, no "let me check." The Shopify piece isn't relevant to us obviously, but the SMS support catching texts 24/7 has meant patients messaging at 10pm about tomorrow's appointment actually get an answer instead of it sitting unread till morning. **What do you dislike about RingCentral AI Receptionist (AIR)?** The per-minute pricing thing bit us harder than expected honestly. Ran higher call volume one month than usual and the extra-minute charges added up more than I budgeted for, wish that part had been clearer upfront instead of something I figured out from the bill. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Genuinely didn't expect to be impressed by texting my own office's AI receptionist about my own kid's appointment, but here we are. It just worked, no weird back-and-forth, no repeating myself. The pricing surprise on overage minutes is the real gotcha though, worth watching your call volume closely the first couple months so the bill doesn't catch you off guard like it did us. **Official Response from Madi Hayford:** > Foster, thank you for sharing such a great real-world story! It is wonderful to hear how AI Receptionist (AIR) proved its value in your own dental practice, especially through an accidental live test rescheduling your own child's appointment over text! Knowing that the conversational SMS engine handled your Calendly integration naturally at 10 PM without long hold times or back-and-forth friction highlights how powerful 24/7 automated patient messaging can be for practice management. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to hear more from you soon! ### 2. Each of our three locations finally sounds like it actually knows the local schedule **Rating:** 4.0/5.0 stars **Reviewed by:** Stacey R. | Senior Project Coordinator, Consumer Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** We've got three storefronts in different cities and before AIR, a caller from any location got the exact same generic greeting and hours regardless of which store they'd actually dialed, which caused mixups when someone showed up expecting hours from one location that didn't apply to the one they called. Set up custom greetings, hours, and routing per location, so a Portland caller hears Portland-specific info and a Phoenix caller gets Phoenix's actual hours instead of a copy-paste script. Follow-up texts after calls have also cut down no-shows, people get a confirmation text right after booking instead of just trusting they remembered correctly. **What do you dislike about RingCentral AI Receptionist (AIR)?** Setting up separate routing and greetings for all three locations individually took more time upfront than a single generic setup would've, had to go through each location's specific hours and staff routing one at a time instead of applying one config everywhere. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Giving each location its own accurate greeting and hours fixed a confusion problem we didn't realize was costing us actual foot traffic until customers started mentioning it. The automatic follow-up texts have made booking confirmations feel more reliable too, fewer people showing up on the wrong day. Setup took real time going location by location, but it was a one-time cost against an ongoing problem that used to happen weekly. **Official Response from Madi Hayford:** > It is great how much value RingCentral AI Receptionist (AIR) adds across your storefronts! We love to hear how localized greetings, city-specific operating hours, and location-based call routing eliminate caller confusion and prevent wasted customer visits. Hearing that automated mid-call and post-call SMS confirmations are directly reducing client no-shows is a fantastic win for daily store operations. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Stacey! ### 3. Robocalls stopped eating into our actual staff's day **Rating:** 3.5/5.0 stars **Reviewed by:** Tom C. | Senior Project Manager, Retail, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 30, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** Before this, our front desk was answering probably a third of daily calls that turned out to be robocalls or spam, real time wasted just to hang up on a recording. AIR's spam filtering catches most of that automatically now using carrier-level authentication, so those calls just don't reach a human at all anymore. The analytics dashboard's been genuinely useful too, spotted that a chunk of transfers were happening because AIR couldn't answer one specific question about our return window, updated the knowledge base with that answer directly and transfer volume for that topic dropped right after. **What do you dislike about RingCentral AI Receptionist (AIR)?** Knowledge base answers are only as good as what we've actually uploaded, and it occasionally gives a confidently wrong-sounding answer when a question falls just outside what's documented, rather than admitting it doesn't know and transferring instead. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Filtering out spam before it wastes anyone's time was worth it on its own, freed up real hours across the week that used to go toward hanging up on robocalls. Being able to see exactly which questions cause transfers and fix the knowledge base right there has meant it keeps improving on its own instead of staying static. The occasional overconfident wrong answer on edge-case questions is the real risk to watch, worth spot-checking transcripts periodically rather than assuming it always knows when to punt to a human. **Official Response from Madi Hayford:** > It is great that RingCentral AI Receptionist (AIR) is impacting your daily operations! We are proud to hear how carrier-level robocall filtering eliminates spam before it hits your front desk, giving your staff back valuable hours each week. Knowing that you are using AIR analytics to pinpoint transfer bottlenecks and immediately expand your knowledge base to resolve repetitive questions is a great example of optimizing automated workflows. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Tom! ### 4. RingCentral AI Receptionist Streamlines Routine Calls and Saves Our Team Time **Rating:** 5.0/5.0 stars **Reviewed by:** Vilok M. | Senior Executive, Automotive, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** What I like most about RingCentral AI Receptionist is how well it handles routine calls and common customer questions without needing someone from the team to answer every call. The setup and interface are straightforward, and the AI can respond quickly and consistently. It also helps reduce missed calls and saves time on repetitive tasks, which makes it easier for the team to focus on more important work. I particularly find the automation useful when call volumes are high or when no one is immediately available to pick up. **What do you dislike about RingCentral AI Receptionist (AIR)?** The AI can sometimes struggle with more complex or unexpected questions, especially when the caller explains something in an unusual way. There are also situations where the responses feel a little too scripted compared with speaking to a real person. It would be helpful to have more control over how the AI handles different scenarios and to make customization easier for specific business needs. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Before using AIR, we had to rely on staff to answer routine calls and handle basic questions, which could lead to missed calls and interruptions during busy periods. With AIR, we can automate those initial conversations, provide quick responses, and route calls to the right person when needed. This has reduced the amount of time spent on repetitive calls and helped us respond more consistently, while allowing the team to focus on higher-priority work. **Official Response from Madi Hayford:** > Hey Vilok, we value your amazing insights and fantastic review! It is wonderful to hear how RingCentral AI Receptionist (AIR) helps streamline call handling for your team, especially how automating routine inquiries and overflow calls reduces missed calls, eliminates constant interruptions, and allows staff to stay focused on high-priority work. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 5. AIR Keeps Inbound Calls Covered with Smart Routing and Helpful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Prakhar G. | Software Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingCentral AI Receptionist (AIR)?** One thing I’ve liked more as I’ve used AIR is how quickly it can handle the initial part of a conversation without making the caller feel like they are going through a rigid IVR menu. The ability to capture the caller’s intent and relevant details before transferring the call also makes handoffs more useful. I also like that it can take care of repetitive questions consistently, which gives the team more time to focus on calls that actually need human attention. **What do you dislike about RingCentral AI Receptionist (AIR)?** I’d like to see better handling of context when a call gets transferred between AIR and a human. Sometimes the receiving person may still need to ask questions that the caller has already answered. It would be more useful if the full conversation context and the information collected by AIR were always carried over clearly with the handoff. More granular controls for customizing how AIR responds to different types of callers would also make it easier to tailor the experience to specific business workflows. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** AIR helps solve the problem of having employees spend too much time answering repetitive inbound calls and manually figuring out where each caller needs to be directed. It acts as a first point of contact, handling routine questions, collecting basic information, and routing callers to the appropriate person or team. This means employees can spend more time on customer issues that actually require their attention instead of constantly interrupting their work to answer straightforward calls. Another benefit is availability. AIR can respond to callers when the team is busy or outside normal working hours, which helps reduce missed opportunities and unanswered calls. It also creates a more consistent process because callers receive the same basic information and routing experience rather than depending on which employee happens to answer the phone. Overall, the value comes from reducing repetitive work, improving call handling, and allowing the team to focus its time on higher-value tasks. **Official Response from Madi Hayford:** > Prakhar, thank you for your awesome feedback! It is fantastic to hear how RingCentral AI Receptionist (AIR) is streamlining your inbound call flow, especially by operating as an intelligent first layer that understands caller intent, addresses standard inquiries, and keeps lines covered 24/7 so callers aren't immediately sent to voicemail. We love knowing that this frees up your team to focus on higher-value customer tasks! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral to empower you and your business communication needs, Prakhar! ### 6. Impressive 24/7 AI Call Routing That Saves Our Team Time **Rating:** 4.5/5.0 stars **Reviewed by:** Affanul H. | Freelance, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 06, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingCentral AI Receptionist (AIR)?** It automatically handles customer call 24/7 and routes them to the right person, which saves a lot of time for our team. The AI capability is impressive. It manages multiple calls at the same time without any delay and provides clear, automated responses. In our customer support department, we handle over 200+ inbound enquiries daily. What I like best about RingCentral AIR is its ability to seamlessly manage this high volume 24/7 without missing a single call. Before this, our small team spent hours manually transferring calls, which often led to long wait time. Now, the AI accurately route clients to the right account manager based on their query instantly **What do you dislike about RingCentral AI Receptionist (AIR)?** The initial setup and configuration can be a bit complicated for beginners, and the pricing could be more budget-friendly. Sometimes the AI struggles to understand complex accents, requiring human intervention. The initial setup and onboarding process took our IT team longer than expected because configuring the custom routing rules for different departments can be tricky for beginners. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It helps us manage a huge volume of incoming calls efficiently, ensuring that no customer query is missed, which saves our team a lot of time. It solves the problem of high manual support costs by providing an automated 24/7 receptionist, which greatly improves our business efficiency. RingCentral AIR is solving the critical problem of high call drop rate during peak business hours and after-office shift. Previously, we were losing potential leads because our human staff couldn't handle multiple concurrent calls or answer queries late at night. **Official Response from Madi Hayford:** > Affanul, thank you for your awesome review! It is fantastic how much value AI Receptionist (AIR) is bringing to your customer support team, specifically how handling over 200 daily inbound calls 24/7 without missing a single inquiry eliminates lead loss and prevents peak-hour call drops. We are proud to hear that eliminating manual transfers and instantly routing clients to their specific account managers gives you and your team back valuable hours while keeping your customer experience smooth and professional. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 7. Accurate 24/7 Call Routing, but Dashboard Analytics and CRM Setup Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Inzamam H. | engineering , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 07, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** The best part about this tool is the instant call routing accuracy. In our program development workflows, we often get calls from clients requiring different engineering pods. The AI is smart enough to listen to the specific issue and connect them to the exact technical team instantly. It keeps our phone lines open 24/7 without needing a dedicated team member on standby at night. This has saved us hours of internal coordination and significantly minimized our call drop rates. **What do you dislike about RingCentral AI Receptionist (AIR)?** The dashboard and reporting metrics can feel a bit basic when you are looking for deep analytics on caller drop-offs. Also, integrating it seamlessly with our specific internal CRM tools took quite a bit of manual troubleshooting during the initial setup phase. The conversational AI works flawlessly for straightforward requests, but if a client speaks too fast or uses very specific technical jargon right away, it sometimes misinterprets the intent and loops back, forcing the user to repeat themselves. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It completely eliminates the distraction of cold calls and robocalls for our front desk and development leads. The system effectively filters out non-essential inquiries before they reach our desks, which keeps our daily focus sharp on project milestones. The clear benefit is a smoother inbound flow where only genuine client requests reach the humans. It acts like a very solid first filter for our communications, saving us massive operational overhead. **Official Response from Madi Hayford:** > Hey Inzamam, thank you for taking the time to share your detailed feedback! It is fantastic to hear how effectively RingCentral AI Receptionist (AIR) supports your program development operations, specifically how 24/7 intelligent call routing accurately directs clients to the right engineering pods while automatically filtering out robocalls and cold callers. Keeping your phone lines active around the clock without dedicated night staff is a huge win for operational overhead and call retention. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 8. Powerful 24/7 Voice AI and Smart Handoffs, but Pricing and Limits Hold It Back **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 01, 2026 **Describe the project or task RingCentral AI Receptionist (AIR) helped with:** The service provides a comprehensive AI-driven solution for managing customer interactions via voice. It automates routine inquiries, facilitates smart call routing, and offers a no-code setup for easy deployment. However, pricing constraints and limitations in handling complex queries may affect its overall effectiveness. **What do you like best about RingCentral AI Receptionist (AIR)?** Automates FAQs: instantly answers routine questions using your website data, drastically reducing front-desk workload. Smart routing and handoffs: transfers complex calls to human staff along with a text summary of the caller intent. Easy no-code setup: deploys in minutes just by feeding it your business URL or documents. Books appointment: syncs with calendars to schedule meetings directly and automatically logs lead data into CRMs. 24/7 conversational voice: replaces rigid phone menus with a natural, human-like AI available round-the-clock. **What do you dislike about RingCentral AI Receptionist (AIR)?** Price and minute caps: based plans only cover a small bucket of minutes, overages cost $0.5/minute, and short/spam calls get rounded up to full minutes. Prompt and knowledge limits: strict character caps (around 500 characters) on initial instructions make complex business rules difficult to program. Hallucinations and edge cases: struggles with complex or off-script questions, occasionally giving wrong answers instead of gracefully transferring. No native direct booking: acts mostly as a call router or calendar link provider rather than booking directly within the call natively. Ringcentral lock-in: requires an active RingEX ecosystem - you cannot buy or use it as a standalone tool. **Recommendations to others considering RingCentral AI Receptionist (AIR):** To enhance the service, consider offering more flexible pricing plans that accommodate a wider range of usage needs. Increasing the character limit for initial instructions could allow for more complex business rules to be programmed. Additionally, improving the AI's ability to handle off-script questions and providing native direct booking capabilities would significantly enhance user experience. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** PROBLEMS SOLVED Missed calls: eliminates unanswered calls and lost leads after hours, during peak volume spikes. Staff interruptions: takes repetitive FAQ calls (hours, address, pricing) off human hands. Frustrating phone trees: replaces rigid "press 1 for sales" keypress menus with natural language conversation. Cold handoff: stops callers from repeating themselves by sending live staff a text summary before transferring. DIRECT BENEFITS 24/7 lead capture: instantly captures lead details, schedules appointments, and sends SMS follow-up around the clock. Lower operational costs: scales call handling without expanding front-desk headcount or paying for extra call center shifts. Higher productivity: keeps local staff focused on high-value, complex, in-person tasks. **Official Response from Madi Hayford:** > It is great how much value RingCentral AI Receptionist (AIR) brings to your front-line operations! We love to hear how replacing rigid phone trees with natural conversational voice, auto-ingesting website data for instant FAQ resolution, and delivering live transfer text summaries keeps your human staff focused on priority tasks while eliminating after-hours missed leads. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 9. Effortless AI Setup and Seamless Scheduling with Smart Human Handoffs **Rating:** 3.5/5.0 stars **Reviewed by:** Shifa Q. | Cloud Engineer, Civil Engineering, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingCentral AI Receptionist (AIR)?** One thing I appreciated was how quickly the platform could be configured for every business use. The AI handles common customer questions in a conversational way instead of relying on traditional phone menus, which makes the experience smoother for callers. I also found the call routing to be reliable, and having conversation summaries available afterward make it easier to keep track of customer interactions. Overall, it helps reduce the time spent answering repetitive calls and allows the team to focus on more important work. **What do you dislike about RingCentral AI Receptionist (AIR)?** There is still room for improvement when dealing with unusual or very derailed customer requests, where a live representative is often needed. I also think additional customization options for responses and workflows would make it even more flexible for businesses with unique requirements. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** The product helps reduce missed calls, improves response times during busy periods, and provides after-hours coverage without requiring someone to be available all the time. By automating routine inquiries and directing callers to the appropriate person, it makes daily operations more efficient while maintaining a consistent customer experience. **Official Response from Madi Hayford:** > Hey Shifa, thank you for sharing your experience with RingCentral AI Receptionist (AIR)! It is terrific to hear how smoothly AIR integrated into your daily operations, specifically how rapid indexing enabled rapid setup, replacing rigid IVR phone menus with natural, conversational interactions. Knowing that 24/7 after-hours coverage, smart routing, and post-call summaries are giving your team time back to focus on high-priority work is a huge win. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 10. Less Time Spent Sorting Out Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Wando S. | Intérprete freelancer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** Our support team used to get overloaded with calls that weren't even for them. They would answer, realize the person actually needed sales or finance, and then have to transfer the call. With AIR, those calls can go to the right team from the start, so support spends less time filtering calls and more time actually helping customers. **What do you dislike about RingCentral AI Receptionist (AIR)?** Sometimes it can be frustrating for patients who have a hard time with the AI. We've had a few calls where the patient finally reached an agent already annoyed because they felt like they had wasted time trying to get through the automated part first. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** We were wasting a lot of support time just figuring out where calls needed to go. AIR takes care of that first step, so calls for billing, sales or support are routed to the right team and our agents can spend more time on the patients who actually need their help. **Official Response from Madi Hayford:** > It is fantastic to hear how much efficiency AIR is adding to your healthcare workflows, specifically how intelligently fielding initial requests eliminates misrouted calls to support and ensures callers reach sales, billing, or care management right away. Having your Support Team spend less time acting as manual call operators and more time helping patients in need is a huge win for daily operations. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. Thank you for taking the time to share your insights and for being a loyal RingCentral customer, Wando! ### 11. Effortless Conversational Calls from Our FAQs—Seamlessly Handles Spikes and After-Hours **Rating:** 4.5/5.0 stars **Reviewed by:** Shafiah S. | Sales And Marketing Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** What I like about it is how effortlessly it replaces rigid phone trees with natural, conversational answers built straight from our website FAQs. It handles after-hours volume and peak caller spikes seamlessly, taking appointments and routing complex calls with instant summaries so customers never have to repeat themselves. **What do you dislike about RingCentral AI Receptionist (AIR)?** What I dislike most about it is the pricing structure and it's integration limits. The included monthly minutes run out fast , and overage fees add up quickly during high-volume periods. The AI also gets tripped up by multi-part questions,and setting up custom routing rules in the interface takes longer than it should. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It solved our biggest headache: losing leads to voicemail and wasting time on phone tag. Now, it acts like a 24/7 front desk that answers FAQs using info straight from our website and books appointments automatically. Best of all,when it transfers a call to our team, it sends over a quick summary so customers never have to repeat themselves. **Official Response from Madi Hayford:** > Hi Shafiah, it is wonderful that RingCentral AI Receptionist (AIR) is eliminating lost leads and phone tag for your business! We love knowing that converting website FAQs into natural, conversational responses keeps after-hours and peak call volume covered, takes appointments, and delivers context-rich call summaries to your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We appreciate you taking the time to share your fantastic feedback and for being a loyal RingCentral customer, Shafiah! ### 12. 24/7 Call Answering and Seamless Handoffs That Keep Our Clinic Running **Rating:** 4.5/5.0 stars **Reviewed by:** amit s. | Associate Engineer, Computer Software, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** We are a small clinic and after 6 pm calls used to just ring to voicemail, and patients would call the next morning still needing whatever they wanted the night before. AIR now picks up 24/7, answers common questions about hours and appointment types, and books directly onto our calendar without anyone doing anything on our end overnight. The handoff summary is what actually impressed me through, when it does transfer to a live person, whoever picks up already sees what the caller needs instead of starting the conversation from zero. **What do you dislike about RingCentral AI Receptionist (AIR)?** It is an add-on cost on top of our regular RingCentral seats, so the monthly bill crept up more than the advertised starting price suggested once we factored in actual call volume going over the included minutes. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Never realised how many after hours calls were just disappearing into an unchecked voicemail box until AIR started actually handling them. Bookings happening automatically overnight has meant fewer "wait why did not anyone call me back" complaints the next day. Pricing being add on plus usage based took some getting used to, worth budgeting for the real call volume rather than the advertised starting number. **Official Response from Madi Hayford:** > It is wonderful that RingCentral AI Receptionist (AIR) helps run your clinic, Amit! We love to hear how 24/7 automated answering turned after-hours calls into overnight appointments and saved your practice from lost inquiries. It is fantastic that the live handoff summary gives your morning team full context, so callers never have to repeat themselves. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 13. The Ultimate 24/7 Virtual Front Desk: Seamless, Natural, and Effortless Lead Capture **Rating:** 4.5/5.0 stars **Reviewed by:** OSAMA B. | Civil & Fitouts Engineer cum Designer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 19, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I like the conversational natural language understanding, which allows callers to speak naturally instead of navigating frustrating button menus. I appreciate the instant knowledge integration that pulls accurate information from company websites and documents, answering customer queries on the fly. The contextual call summarization is valuable, as it provides staff with clean, immediate summaries of transferred calls so they can continue conversations without customers having to repeat themselves. I also enjoy the autonomous 24/7 reliability, ensuring uninterrupted phone and text coverage without risking dropped calls or after-hours gaps. **What do you dislike about RingCentral AI Receptionist (AIR)?** I noticed some areas where RingCentral AI Receptionist (AIR) could improve. There's a lack of native appointment booking, as it can't check calendar availability or write bookings directly into scheduling systems. The knowledge base has strict constraints with a 500-character limit, which restricts providing detailed company context. Document retrieval is inconsistent; sometimes, it ignores reference documents or struggles to fetch complex answers from them. The conversation customization is quite rigid, offering limited options for fine-tuning behaviors or scripting for specific scenarios. Also, it feels like there's an ecosystem lock-in since it requires full commitment to the RingCentral phone system, with CRM integrations only available for a few platforms like Salesforce, HubSpot, and Zoho. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** RingCentral AI Receptionist (AIR) automates call handling, eliminates missed leads, reduces staff burnout, manages peak volumes, and improves call routing. It uses natural language processing and provides immediate call summaries, ensuring seamless communication transitions. **Official Response from Madi Hayford:** > Hi Osama, thank you for your amazing and detailed feedback! It is fantastic that RingCentral AI Receptionist (AIR) acts as a 24/7 virtual front desk for your business. We love to hear that the ability to handle natural language conversations, pull context from your documents, and pass along pre-call summaries to your staff during live transfers makes a huge difference in keeping lead capture smooth and reducing team burnout. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer, Osama! ### 14. Never Miss a Call—Email Transcripts Make Follow-Ups Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Grace C. | Service Coordinator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I feel like I’m not using AIR to its full capacity yet, mostly just the basics. Still, what I find most useful is that I don’t miss any calls, and I receive transcripts by email so I can follow up on every case and each customer. **What do you dislike about RingCentral AI Receptionist (AIR)?** Sometimes, when a customer asks for someone in the office using a nickname, the call ends up going to voicemail. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Our working hours are somewhat limited for the service we provide, and we often receive calls after hours. Thanks to AIR, we never miss a business call. **Official Response from Madi Hayford:** > It is fantastic to hear how AI Receptionist (AIR) helps your practice, Grace! Eliminating missed calls during off-hours is a great step toward building client trust and capturing new opportunities. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. Thank you for your amazing review! ### 15. Natural Voice Intent and 24/7 Call Routing That Saves Staff Time **Rating:** 3.5/5.0 stars **Reviewed by:** Mahwish Q. | Finance Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** The system understands spoken intent so callers state what they need naturally instead of wading through phone trees. It handles round-the-clock call routing, schedules appointments, and answers routine business questions automatically, saving hours of staff time. Building custom prompt flows in the dashboard is surprisingly quick. **What do you dislike about RingCentral AI Receptionist (AIR)?** While natural language handling is strong overall, complex edge-case question can occasionally confuse the prompt flow, requiring manual adjustment of custom routing rules. It also requires steady testing during setup to ensure the voice tone and responses align precisely with business guidelines before going live. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It eliminates missed calls during peak hours and outside standard operating times. By filtering out repetitive basic inquiries and taking care of simple routing, it frees up staff to focus on higher-priority tasks without keeping customers waiting on hold. **Official Response from Madi Hayford:** > Thank you for taking the time to share your awesome insights, Mahwish! It is great to hear how effectively AIR is serving as your front-line communication hub, specifically how natural language understanding lets callers express their needs freely without fighting through rigid phone trees. Automating round-the-clock call routing, appointment scheduling, and basic FAQ answers gives your staff back hours each week while eliminating missed calls and long hold times during peak hours. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. ### 16. Effortless Call Management with Top Support **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I appreciate how RingCentral AI Receptionist (AIR) quickly helps with answering and directing calls after business hours, which is a huge plus. I find it valuable that it enables us to screen and transfer calls to the correct departments efficiently. I also like that it provides important business information like hours and facility location. The setup was easy, thanks to the extremely helpful RingCentral Community and Support. I'd highly recommend it to friends or colleagues for sure. **What do you dislike about RingCentral AI Receptionist (AIR)?** N/A- None come to mind. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** RingCentral AI Receptionist (AIR) helps me quickly access calls or voice messages about important service requests or new leads, filtering them from spam calls. It answers, screens, transfers calls, and provides info on business hours and facility location. **Official Response from Madi Hayford:** > Hey Margaret, thank you for taking the time to share your amazing insights and for your high recommendation! It is fantastic how AI Receptionist (AIR) benefits your business. We are proud to hear how effectively it manages after-hours incoming calls, filters out nuisance spam, and handles essential front-desk tasks. Having a 24/7 intelligent layer that answers caller FAQs regarding business hours and facility locations, while seamlessly screening and transferring lead inquiries to the right department, saves valuable administrative time and ensures critical service requests are never missed. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 17. Effortless Call Management, Could Enhance Customization **Rating:** 4.5/5.0 stars **Reviewed by:** matheus f. | VP of Marketing, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I really like how RingCentral AI Receptionist answers calls when nobody else can, especially after hours or during meeting overflow. It ensures callers get either an answer or their information is structured instead of just hitting voicemail. **What do you dislike about RingCentral AI Receptionist (AIR)?** The included 100 minutes can go quickly if call volume is high, and additional minutes are quite expensive at 50¢ per minute. Also, the workflows are predefined rather than fully customizable, which can be limiting if you have unusual call handling needs that don't fit within the given configuration options. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** RingCentral AI Receptionist eliminates the need for after-hours human coverage by answering calls and routing them instead of sending callers to voicemail, ensuring our customers are always attended to, making it feel like a 24/7 operation. **Official Response from Madi Hayford:** > It is great to hear how effectively RingCentral AI Receptionist (AIR) handles your after-hours and overflow call volume, specifically how taking messages, structuring caller details, and answering inquiries prevents callers from getting dumped into standard voicemails. We are proud to hear that providing immediate response coverage gives callers a seamless 24/7 experience while keeping your core team uninterrupted during meetings. Thank you for sharing your awesome insights, Matheus! ### 18. AIR Saves Time by Handling Simple Calls Automatically **Rating:** 5.0/5.0 stars **Reviewed by:** Luana C. | Auxiliar administrativo, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** A lot of our calls are pretty simple, like someone asking for a department or trying to reach a specific person. I like that AIR can handle that without someone having to pick up every single call first. It seems small, but when those calls happen all day it saves quite a bit of time. **What do you dislike about RingCentral AI Receptionist (AIR)?** Some customers get stressed when AIR doesn't understand what they need right away. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Some customers used to get frustrated after being transferred more than once just to reach the right department and now they can explain what they need and usually get sent to the right team from the beginning. It made those first few minutes of the call a lot smoother for both the customer and us, thats really amazing **Official Response from Madi Hayford:** > It is wonderful how much time RingCentral AI Receptionist (AIR) is saving you and your team! We are proud to hear how automatically fielding routine calls for departments and specific staff members eliminates constant interruptions while ensuring callers reach the right team from the start. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. Thank you for being a loyal RingCentral customer, Luana! ### 19. Multi-Location AI Scheduling That Books Seamlessly Across Clinics **Rating:** 4.5/5.0 stars **Reviewed by:** Erika F. | Operations Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 03, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** The multi location routing thing actually works well for us. Before this our receptionist had to manually check which clinic had availability then transfer the patient. Now AI check real time availability across all six clinic in Google Calendar and just book it. Caller get SMS confirmation before they hang up even. Human staff not bogged down with routine scheduling anymore especially lunch rush and after 5. **What do you dislike about RingCentral AI Receptionist (AIR)?** I uploaded intake forms and policy docs hoping it could answer billing questions but it doesn't always pull the right info mid conversation. Struggles when patient ask something slightly off script so we end up routing those calls to human anyway. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Biggest thing is we capture leads and appointment requests during off-hours without paying overtime. Old voicemail system, patients hated it, we lost some to competitors who actually picked up. Front desk call volume dropped maybe 30 to 40% so staff can focus more on in person stuff. Booking is more standardized across locations too and less double booking than before. **Official Response from Madi Hayford:** > Hey Erika, we appreciate your insightful feedback! It is wonderful to hear that RingCentral AI Receptionist (AIR) has successfully streamlined your scheduling by integrating with your calendars across all six clinic locations. We are pleased that the automated real-time booking and instant SMS confirmations have standardly reduced your front desk call volume by 30% to 40%, saving your staff from routine coordination during peak lunch hours or after-hours. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Erika! ### 20. Efficient Call Handling with Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Suhasu U. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 20, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I like how RingCentral AI Receptionist (AIR) handles large incoming calls, provides immediate assistance to callers, and directs them to the right team without needing someone to answer every call manually. It reduces missed calls and ensures customers get assistance right away, which helps take care of routine inquiries and call routing, freeing up our team to focus on more important tasks. I appreciate how it efficiently handles requests and accurately routes calls, helping our team stay focused. It's consistent, acknowledging and directing every caller appropriately, whether it's after hours or during busy periods. I've integrated it with our CRM tools, which helps route calls and provides better context to our team, creating a smoother experience. The initial setup was easier than expected, with configurations like call routing and answering common responses being straightforward. **What do you dislike about RingCentral AI Receptionist (AIR)?** Sometimes it lacks when we want it to handle more complex customer requests as that would be easier for a person to understand. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** I use RingCentral AI Receptionist (AIR) to handle large incoming calls, reduce missed calls, and ensure immediate assistance. It frees up our team by managing routine inquiries and call routing, automating tasks that were previously done manually. **Official Response from Madi Hayford:** > Thank you for sharing your terrific review, Suhasu! We are delighted to hear that the RingCentral AI Receptionist (AIR) is efficiently managing your high-volume incoming traffic, minimizing missed calls, and providing your customers with immediate 24/7 assistance. It is fantastic to know that our native CRM integration is delivering valuable context to your team and that the initial call flow and routing setups were easier than you anticipated. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! ### 21. Streamlined Call Management, Immediate Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Prajwal B. | Associate Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 17, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I love how RingCentral AI Receptionist (AIR) automatically answers incoming calls, handles common customer inquiries, and routes callers to the right department without needing a live receptionist. The biggest benefit is that callers get immediate assistance instead of waiting for someone to answer the phone. What I like the most is how naturally it handles incoming calls while reducing the burden on our team, as it provides instant responses, routes callers accurately, and ensures customers receive assistance even when our staff is busy or unavailable. The features I value most are the intelligent call routing, natural voice interactions, and the ability to handle common questions without human intervention. The initial setup was very straightforward, and we were able to configure call flows, routing rules, and basic AI responses quickly. **What do you dislike about RingCentral AI Receptionist (AIR)?** A few areas it could be improved is handling complex or highly specific customer requests where human judgement is still needed and I would also like to see more customization options for conversation flows and deeper reporting insights. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** RingCentral AI Receptionist (AIR) automatically answers calls, handles common inquiries, and routes callers correctly, freeing staff for more complex tasks. Callers get immediate assistance, reducing wait times. It ensures customers receive help even when staff is busy, decreasing the burden on our team. **Official Response from Madi Hayford:** > Prajwal, we appreciate your amazing review! We are pleased to hear that the RingCentral AI Receptionist (AIR) is successfully streamlining your call management by delivering immediate, natural voice interactions and routing common inquiries without human intervention. It is great to know that your initial deployment and call flow configurations were straightforward, allowing your team to instantly reduce front-desk burdens and secure 24/7 coverage. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Prajwal! ### 22. AIR Cut Nuisance Calls by 90% and Routes the Rest to the Right Person **Rating:** 5.0/5.0 stars **Reviewed by:** Peter V. | Vice President, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 26, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** AIR has reduced nuisance calls by as much as 90%. The rest of the 10% get through to the right person without needing a real receptionist. **What do you dislike about RingCentral AI Receptionist (AIR)?** There's really nothing that I dislike. The features and continued evolution meets needs I wasn't even considering. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** When our company was looking to use this, we had realized that 90% of our calls each month were hang-ups, or spam, or political, or solicitations, or surveys...or other trash calls. Each call required someone to stop what they were doing to answer the call. That distraction and interruption caused "restart" time which tended to amount to 15 hours a month. The calls that were genuine typically needed to be handed off to someone else based on the subject and availability. Now, AIR is taught to hear what the subject is and can route to the correct person, reducing the receptionist role to a very few each month. Another benefit is that it can respond to requests for specific people's names and can work through ambiguity for similar names. **Official Response from Madi Hayford:** > Hey Peter, we appreciate your valued insights! Reducing nuisance calls by 90% is a massive win for any business, especially when you consider that those calls were previously stealing 15 hours of your team’s productive deep work time every month. What you have described is the perfect transition from a reactive office, where anyone has to drop what they are doing for a solicitation, to an intelligent ecosystem where your front door is guarded by a digital employee that actually understands who is calling. Our objective is to ensure that your business remains a trusted and secure environment where only the right calls get through. We love to hear that AIR has already met needs you were not even considering. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Peter! ### 23. Efficient Call Offload and Fast KB Setup, but Struggles with Off-Script Questions **Rating:** 3.5/5.0 stars **Reviewed by:** Suryansh V. | Account Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 02, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** Ring Central AIR offloads basic inbound calls effectively. Auto-ingesting our website content for the knowledge base took minutes, and context summarise passed during live transfers save agents time on intake. Calender scheduling and auto-SMS confirmation also keeps workflow moving. **What do you dislike about RingCentral AI Receptionist (AIR)?** When callers ask complex or off-script questions, the AI can loop or fall back to an abrupt cold transfer. Per-minute overage tiers also require monitoring during call spikes to prevent unexpected bills. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Solving, and how is that benefitting your business? It eliminated missed after-hours calls and reduced repetitive FAQ interruptions. By automating standard scheduling and filtering, our live staff focuses on priority takes while maintaining low wait times. **Official Response from Madi Hayford:** > Hey Suryansh, thank you for sharing your great insights! It is fantastic to hear how our AI Receptionist (AIR) is benefiting your front desk, specifically how auto-ingesting your website content enabled a fast knowledge base setup, eliminates missed after-hours calls, and reduces repetitive FAQ interruptions. Passing live context summaries during call transfers is a productivity win, as it saves your agents valuable intake time while keeping caller wait times low. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 24. Fast call offload and smart summaries, but struggles with complex questions and overage monitoring **Rating:** 3.5/5.0 stars **Reviewed by:** Minuz C. | Account Manager Financial Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** RingCentral AIR offloads basic inbound calls effectively. Auto-ingesting our website content for the knowledge base took minutes, and context summaries passed during live transfer save agents time on intake. Calendar scheduling and auto-sms confirmation also keep workflow moving. **What do you dislike about RingCentral AI Receptionist (AIR)?** When callers ask complex or off-script questions, the AI can loop or fall back to an abrupt cold transfer. Per-minute overage tiers also require monitoring during call spikes to prevent unexpected bills. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It eliminated missed after-hour calls and reduced repetitive FAQ interruptions. By automating standard scheduling and filtering, our live staff focuses on priority tasks while maintaining low wait times. **Official Response from Madi Hayford:** > It is terrific to hear the value RingCentral AI Receptionist (AIR) brings to your operations, Minuz! We love how automatic ingestion of website FAQs, calendar scheduling, and automated SMS confirmations eliminates after-hours missed calls and takes the burden of repetitive intake off your staff. Passing a concise conversation summary during live transfers is a massive quality-of-life win, as it ensures your agents can jump right into assisting callers without asking them to repeat themselves. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you! ### 25. Fast Setup, Smart Conversational Engine—Occasional Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Md M. | Supervisor, Civil Engineering, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** Initial setups takes minutes by indexing your site and internal docs. The conversational engine fields inquires, triggers mid-call SMS links, and delivers warm transfers with full context notes. Built-in Salesforce and HubSpot integrations sync very touchpoint instantly. **What do you dislike about RingCentral AI Receptionist (AIR)?** Sometimes it struggle with unusual or complex requests, so I still need to step in and handle a few calls manually. More customization options would also be helpful. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** AIR helps handle routine calls and questions automatically, so I spend less time on repetitive tasks. It also makes sure calls are answered quickly, which improves the overall experience. **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingCentral AI Receptionist (AIR), Md! It is great to hear how quickly AIR delivered value, specifically how indexing your website and documentation enabled rapid setup, while automated mid-call SMS links and CRM syncs with Salesforce and HubSpot eliminated repetitive front-desk admin work. It is great that having full context notes attached during warm transfers helps keep patient and customer handoffs smooth. The Review Team would appreciate the opportunity to learn more about your experience and how it could improve! Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 26. Helps Route Calls Smoothly, but Sometimes Leaves Customers Frustrated **Rating:** 3.0/5.0 stars **Reviewed by:** Kauã P. | freelancer interpreter, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I like that it takes care of the basic calls and sends people to the right place. It makes things easier at the front desk, especially when it gets busy. **What do you dislike about RingCentral AI Receptionist (AIR)?** Sometimes customers would reach me already frustrated because they had spent time with the AI and still couldn’t get their issue resolved. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It helps with the more repetitive calls and directs customers to the right person. For me, the biggest benefit was having fewer calls to handle at the front desk when things got busy. **Official Response from Madi Hayford:** > Thank you for taking the time to write and share your review, Kauã! It is great to hear that RingCentral AI Receptionist (AIR) is helping lighten the workload at your front desk, especially by taking care of repetitive inquiries and routing standard calls so your team can focus on in-person tasks during busy hours. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 27. Efficient Call Handling That Saves Time and Keeps Teams Focused **Rating:** 4.5/5.0 stars **Reviewed by:** Divyanshi M. | Teacher, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 12, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** It handles routine calls, answers common questions, and routes callers efficiently. It saves time and helps the team focus on more important tasks **What do you dislike about RingCentral AI Receptionist (AIR)?** Some responses can feel a bit limited for complex or unusual requests, and occasional adjustments are needed to make call handling feel more natural **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It reduces the workload from repetitive calls by handling FAQs, capturing basic information, and routing callers to the right person. This saves time and helps the team respond faster **Official Response from Madi Hayford:** > Thank you for sharing your great feedback, Divyanshi! It is amazing how effectively AI Receptionist (AIR) serves as a first filter for your inbound calls. We are proud to hear that taking care of routine FAQs, gathering basic caller details, and transferring calls helps save you and your team time and helps prevent daily distractions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 28. Great Calling, Texting, and AI Transcription in One App **Rating:** 4.5/5.0 stars **Reviewed by:** Coral M. | Support hub agent, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** It’s a great application that allows us to text, make calls, and make video calls, while also keeping all the recordings. It also has an AI feature that transcribes the calls and provides a summary of each call. **What do you dislike about RingCentral AI Receptionist (AIR)?** The only thing I dislike about RingCentral is the mobile app. It doesn’t have the same features and functionality as the desktop version. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It’s a central place where all the calls are directed, making it easy to connect with both customers and colleagues. **Official Response from Madi Hayford:** > Hi Coral, we appreciate your amazing feedback and review! It is great to hear how much value you get from centralizing your business communications, especially having calls, SMS, video meetings, and automated call recordings in a single hub. It is also fantastic to know that our built-in AI call transcripts and summaries are saving you and your team time when reviewing conversations and catching up on key details. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Coral! ### 29. AIR’s 24/7 Human-Like Call Handling That Cuts Missed Calls and Workload **Rating:** 4.5/5.0 stars **Reviewed by:** NIKUNJ C. | Associate, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I like that AIR provides 24/7, human-like call handling and answers routine queries, intelligently route the call to right person while reducing the missed call and manual workload. **What do you dislike about RingCentral AI Receptionist (AIR)?** What I dislike is that AIR can sometimes misunderstand the user’s intent, especially with complex and unexpected questions. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** AIRhl helps resolve problems like missed calls, long wait times, and the need to always have someone available to answer the routine questions. **Official Response from Madi Hayford:** > Thank you for taking the time to write and share your review! It is fantastic to hear the value you get from RingCentral AI Receptionist (AIR), especially how 24/7 human-like call handling, intelligent contextual routing, and automated answering of routine inquiries help eliminate missed calls while taking a significant manual burden off of you and your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! ### 30. Effortless AI Call Summaries That Keep Client Conversations on Track **Rating:** 4.5/5.0 stars **Reviewed by:** Azeez K. | Sales Assosciate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** The AI easily helps me summarize the phone call conversation I had with a client which enables to remember things which we talked about instead of forgetting it later. **What do you dislike about RingCentral AI Receptionist (AIR)?** There is nothing as such which I dislike. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Helps make my work easier and convenient, and it helps me complete my tasks well within the given time. **Official Response from Madi Hayford:** > Thank you for your great feedback, Azeez! It is wonderful to hear how much value you get from RingCentral AI Receptionist (AIR), especially how automated call summaries make client conversations easy to reference, ensuring key details are never forgotten. We are also proud to know that having calls, texting, video, and AI transcriptions available in a single unified system has become key to keeping your client records organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 31. Smart Call Routing That Saves Time and Reduces Workload **Rating:** 4.0/5.0 stars **Reviewed by:** Kunal K. | Wordpress Developer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 11, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I like how it handles calls automatically and routes customers to the right person, saving time and reducing workload. **What do you dislike about RingCentral AI Receptionist (AIR)?** Sometimes the AI can misunderstand callers, especially with complex or unusual requests, so human assistant is still needed. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It handles routine calls and routes customers automatically, saving time, rducing workload and helping us respond faster. **Official Response from Madi Hayford:** > Hi Kunal, thank you for taking the time to write and share your review! It is great to hear how much RingCentral AI Receptionist (AIR) is helping your business, especially how automatically handling routine calls and routing customers to the right team member saves time, lowers daily workload, and speeds up your response times. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, Kunal! ### 32. Great After-Hours FAQ Support for Our Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Karlee M. | Vice President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 28, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** That our clients can get commonly asked questions about our agency, team , etc. when our office is closed. **What do you dislike about RingCentral AI Receptionist (AIR)?** I wish it could filter more customer service needs. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Saving time for our sales team. **Official Response from Madi Hayford:** > Thank you for sharing your experience! We are proud that RingCentral AI Receptionist (AIR) successfully supports your agency by answering commonly asked questions when your office is closed, helping save valuable time for your Sales Team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Karlee! ### 33. Automation That Frees Up Time and Delivers Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jess S. | Director of Member Success, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2025 **What do you like best about RingCentral AI Receptionist (AIR)?** The automation response to calls that allows my team to prioritize their time towards other projects and still be able to provide excellent customer service to our community! Customer support is essential in our field and the fact that its easy to use helps my team and our community **What do you dislike about RingCentral AI Receptionist (AIR)?** Nothing so far! We love it for our team and community! **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It is helping provide excellent support to our community and the ability to plan more projects for my team! **Official Response from Madi Hayford:** > Hey Jess, thank you for this wonderful review! We are thrilled to hear that the automation features allow your team to prioritize their time toward projects while still providing excellent customer service to your community! It is fantastic to know that our easy-to-use platform is helping you achieve both efficiency and better community support. The Review Team would love to learn more about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, Jess! ### 34. AI Notes and Receptionist Streamline My Workflow Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Ester D. | WC Dept Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2025 **What do you like best about RingCentral AI Receptionist (AIR)?** AI Notes, the AI receptionist, and all the communication services offered have been quite useful. I appreciate how these features help streamline my daily tasks and improve overall efficiency. **What do you dislike about RingCentral AI Receptionist (AIR)?** Nothing so far, it's very efficient and useful. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** This app has had a very positive impact on our company. Its user-friendly design makes it easy for us to send messages and share important documents within minutes. **Official Response from Madi Hayford:** > Hey Ester, thank you for sharing your experience! We are pleased to hear that features like AI Notes and the AI Receptionist help streamline your workflow and boost efficiency. It is great to know RingEX makes communication and collaboration easier for your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Ester! ### 35. Senior Manager Network/Cloud/Security/Telecom/AV Engineering **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Senior Manager Network/Cloud/Security/Telecom/AV Engineering, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 27, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** Ease of deployment, management and user features **What do you dislike about RingCentral AI Receptionist (AIR)?** Caller ID issues from on premise ISDN PRI **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It allows us to move away and replace our current on premise PBX **Official Response from Madi Hayford:** > Hey Scott, we appreciate your review! As a Senior Manager in Network, Cloud, and Telecom Engineering, your perspective on the ease of deployment and management of RingEX is valuable to us. We are pleased to be your partner as you move away from your on-premises PBX. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Scott! ### 36. Impressive AI Features Make This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Will A. | Managing Attorney, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2025 **What do you like best about RingCentral AI Receptionist (AIR)?** I really like the presentation on AI, very helpful **What do you dislike about RingCentral AI Receptionist (AIR)?** I think they said it costs extra, i sure wish it was included **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Streamlining efficiencies and improving CX **Official Response from Madi Hayford:** > Thank you for your positive feedback and for highlighting the value of our AI capabilities. We are pleased to know these features are helping streamline your workflows and enhance customer experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Will! ### 37. Excellent Product with Outstanding Account Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2025 **What do you like best about RingCentral AI Receptionist (AIR)?** First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free! **What do you dislike about RingCentral AI Receptionist (AIR)?** Nothing comes to mind. The product is so simple! **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** We are currently using AIR for our internal support HD. The use of AIR is allowing us to get the calls to the appropriate dept/individuals for handling quickly and efficiently! **Official Response from Madi Hayford:** > Thank you for your wonderful feedback! The Review Team is thrilled to know your experience with RingEX and our Account Management team has been so positive. It is great to hear that AIR helps your team streamline support and route calls efficiently. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, and we look forward to continuing to support your success! - [View RingCentral AI Receptionist (AIR) pricing details and edition comparison](https://www.g2.com/products/ringcentral-ai-receptionist-air/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-19+05%3A58%3A14+-0500&secure%5Bsession_id%5D=81da2ff4-ac0e-4fb9-9929-3951fec293e2&secure%5Btoken%5D=043fc797e6997a9a6d972127404ff90ee8c7f7c127cd243e878048dc7a111360&format=llm_user) ## RingCentral AI Receptionist (AIR) Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Voice Recognition - AI Voice Assistants** - Voice Recognition **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Multiple voice actions **Security and privacy - AI Voice Assistants** - Encrypted communication **Compatibility - AI Voice Assistants** - Cross platform compatibility ## Top RingCentral AI Receptionist (AIR) Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,610 reviews) - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - 4.8/5.0 (2,612 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,508 reviews)