--- title: RingCentral AI Receptionist (AIR) Reviews meta_title: 'RingCentral AI Receptionist (AIR) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how RingCentral AI Receptionist (AIR) works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 12 scale: '5' date_modified: '2026-07-29' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # RingCentral AI Receptionist (AIR) Reviews **Vendor:** RingCentral **Category:** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) **Average Rating:** 4.8/5.0 **Total Reviews:** 12 ## About RingCentral AI Receptionist (AIR) WHAT IS AI RECEPTIONIST (AIR)? AI Receptionist (AIR) is RingCentral's voice-first AI agent for small and mid-sized businesses that keeps your business always on. Businesses using AIR have seen 60% more new patient intakes, $204,000 in additional monthly bookings, and 50% reductions in inbound call time, all without adding headcount. With no configuration needed beyond basic personalization, AIR answers common business questions, sends texts, schedules appointments, captures leads, and seamlessly transfers callers to the right human agent. Businesses can get started in minutes and immediately deliver a polished, consistent customer experience around the clock—no coding or technical expertise required. It works with any phone to turn any business phone line into an intelligent virtual receptionist. 24/7 CALL & SMS HANDLING AIR answers every call and text 24/7. It handles multiple conversations at once, so no customer ever hits voicemail during business hours, or after. It's trained on your business using your website, FAQs, and uploaded documents, so every answer is accurate, specific, and on-brand. When complex questions need a human, AIR transfers the call along with a full conversation summary, so your team picks up right where AIR left off. AIR also handles inbound text messages. When someone texts your business number, AIR replies instantly — answering questions, booking appointments via SMS, and passing conversations to your team with full context when a human touch is needed. It also auto-texts follow-up details like confirmations and links after every call, no manual follow up needed. APPOINTMENT SCHEDULING & LEAD CAPTURE AIR doesn't just answer calls, it takes action. It handles appointment scheduling by checking real-time availability across your calendars, whether the meeting is in person or virtual. It captures lead details during the call and pushes them directly into your CRM, so no opportunity ever slips through the cracks. When calls overflow during busy periods, AIR steps in as a smart queue handler, capturing caller needs and keeping every customer engaged. WORKS WITH ANY PHONE AIR works on top of your existing phone setup, whether that's RingCentral, a legacy PBX, or a third-party cloud provider. Connect it in minutes via SIP integration or call forwarding. Add it to specific lines. Use it as your primary front desk or a backup for overflow in your current phone environment. This means you can have a fully working AI receptionist on any existing business number, no migration or IT needed. CONVERSATIONAL MULTILINGUAL SUPPORT AND INSIGHTS AIR understands callers naturally — not just keywords, but actual intent. It responds with a human-like tone that reflects your brand, speaks 10+ languages, and can detect and switch languages mid-call. You get an easy to understand analytics dashboard that tracks call performance, shows common questions, and flags knowledge gaps. Improve AIR's responses easily with one click. Spam calls are blocked automatically before they reach your team, and every call is transcribed so you can review, train, or stay compliant. WHY CHOOSE RINGCENTRAL AIR Businesses of all sizes choose RingCentral AIR to eliminate missed calls, improve response times, and reduce operational costs. It's simple to set up, works with any business phone line, and handles calls and texts 24/7. The results speak for themselves. A mental health practice projected $1.7M in added revenue after patient intakes jumped. A healthcare company saw bookings climb six figures month over month. A security firm freed up its team to triple outbound call activity without a single new hire. ## RingCentral AI Receptionist (AIR) Pros & Cons **What users like:** - Users find the **ease of use** of RingCentral AI Receptionist invaluable for delivering excellent customer service effortlessly. (4 reviews) - Users value the **ease of customer support** , enabling teams to focus on projects while maintaining excellent service. (2 reviews) - Users praise the **easy setup** of RingCentral AI Receptionist, highlighting a pain-free implementation and management experience. (2 reviews) - Users find the **efficiency** of RingCentral AI Receptionist impressive, enhancing productivity and customer service support. (2 reviews) - Users appreciate the **ease of deployment and management** , which significantly enhances daily efficiency and task streamlining. (2 reviews) - Helpful (2 reviews) - Intuitive (2 reviews) - Administration Ease (1 reviews) - Business Tools (1 reviews) - Call Management (1 reviews) **What users dislike:** - Users experience **caller ID issues** with RingCentral AI Receptionist, affecting call clarity and professionalism. (1 reviews) - Users experience **Caller ID issues** with RingCentral AIR, leading to confusion and disrupted communication. (1 reviews) - Users report **caller ID issues** with RingCentral AIR, causing confusion during calls and impacting communication effectiveness. (1 reviews) - Users find the **extra costs** associated with RingCentral AI Receptionist frustrating and wish it was included. (1 reviews) - Users express disappointment over the **high cost** of RingCentral AI Receptionist, wishing it was included in the package. (1 reviews) - Number Issues (1 reviews) - Phone Issues (1 reviews) - Poor Call Quality (1 reviews) ## RingCentral AI Receptionist (AIR) Reviews ### 1. Helpful for Handling Calls Without Missing Important Details **Rating:** 5.0/5.0 stars **Reviewed by:** Aashu J. | Student, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I started using RingCentral AI Receptionist (AIR) to handle basic incoming calls and make sure common questions are answered when I am not available. I mostly use the AI call answering feature because it can respond to callers and collect the reason for their call. The call routing feature is also useful because it helps send requests to the right person instead of making callers repeat everything. I also like the way it can handle appointment-related conversations and provide information from the details I set up. The call summaries are helpful because I can quickly understand what happened during a conversation without listening to the full recording every time. Over time, I noticed that fewer calls were missed, especially during busy hours. It feels like having an extra support layer for handling simple conversations. **What do you dislike about RingCentral AI Receptionist (AIR)?** The main limitation I noticed is that sometimes the AI needs clearer instructions for unusual questions. If a caller asks something outside the expected topics, it may not understand the request correctly and a human person may still need to step in. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Earlier, I had to manually respond to every basic call, and sometimes important details were missed when I was busy with other tasks. Now, RingCentral AI Receptionist (AIR) handles common questions, collects caller information, and helps organize requests before they reach me. As a result, I spend less time dealing with repeated questions and can focus more on tasks that need my attention while still keeping track of incoming calls ### 2. Multi-Location AI Scheduling That Books Seamlessly Across Clinics **Rating:** 4.5/5.0 stars **Reviewed by:** Erika F. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** The multi location routing thing actually works well for us. Before this our receptionist had to manually check which clinic had availability then transfer the patient. Now AI check real time availability across all six clinic in Google Calendar and just book it. Caller get SMS confirmation before they hang up even. Human staff not bogged down with routine scheduling anymore especially lunch rush and after 5. **What do you dislike about RingCentral AI Receptionist (AIR)?** I uploaded intake forms and policy docs hoping it could answer billing questions but it doesn't always pull the right info mid conversation. Struggles when patient ask something slightly off script so we end up routing those calls to human anyway. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Biggest thing is we capture leads and appointment requests during off-hours without paying overtime. Old voicemail system, patients hated it, we lost some to competitors who actually picked up. Front desk call volume dropped maybe 30 to 40% so staff can focus more on in person stuff. Booking is more standardized across locations too and less double booking than before. **Official Response from Madi Hayford:** > Hey Erika, we appreciate your insightful feedback! It is wonderful to hear that RingCentral AI Receptionist (AIR) has successfully streamlined your scheduling by integrating with your calendars across all six clinic locations. We are pleased that the automated real-time booking and instant SMS confirmations have standardly reduced your front desk call volume by 30% to 40%, saving your staff from routine coordination during peak lunch hours or after-hours. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Erika! ### 3. Professional 24/7 AI Receptionist That Seamlessly Integrates with RingCentral **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** This provides a professional, always-available virtual receptionist that intelligently answers calls, understands natural language, routes callers to the right person or department, and handles routine enquiries without human intervention. With seamless integration into the RingCentral ecosystem, it helps improve customer service while reducing the workload for front-desk staff. **What do you dislike about RingCentral AI Receptionist (AIR)?** For highly specific or industry-specific enquiries, the AI may occasionally need additional configuration to improve accuracy. Setting up customised call flows and intents can take time, and some advanced AI capabilities are only available on premium plans. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** This tool automates inbound call handling, which helps reduce missed calls and removes the need for manual call routing. It makes sure customers are quickly directed to the right team, improving response times while lowering the administrative workload. Overall, it delivers a consistent, professional experience around the clock. ### 4. Efficient Call Handling with Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Suhasu U. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I like how RingCentral AI Receptionist (AIR) handles large incoming calls, provides immediate assistance to callers, and directs them to the right team without needing someone to answer every call manually. It reduces missed calls and ensures customers get assistance right away, which helps take care of routine inquiries and call routing, freeing up our team to focus on more important tasks. I appreciate how it efficiently handles requests and accurately routes calls, helping our team stay focused. It's consistent, acknowledging and directing every caller appropriately, whether it's after hours or during busy periods. I've integrated it with our CRM tools, which helps route calls and provides better context to our team, creating a smoother experience. The initial setup was easier than expected, with configurations like call routing and answering common responses being straightforward. **What do you dislike about RingCentral AI Receptionist (AIR)?** Sometimes it lacks when we want it to handle more complex customer requests as that would be easier for a person to understand. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** I use RingCentral AI Receptionist (AIR) to handle large incoming calls, reduce missed calls, and ensure immediate assistance. It frees up our team by managing routine inquiries and call routing, automating tasks that were previously done manually. **Official Response from Madi Hayford:** > Thank you for sharing your terrific review, Suhasu! We are delighted to hear that the RingCentral AI Receptionist (AIR) is efficiently managing your high-volume incoming traffic, minimizing missed calls, and providing your customers with immediate 24/7 assistance. It is fantastic to know that our native CRM integration is delivering valuable context to your team and that the initial call flow and routing setups were easier than you anticipated. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! ### 5. Streamlined Call Management, Immediate Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Prajwal B. | Associate Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** I love how RingCentral AI Receptionist (AIR) automatically answers incoming calls, handles common customer inquiries, and routes callers to the right department without needing a live receptionist. The biggest benefit is that callers get immediate assistance instead of waiting for someone to answer the phone. What I like the most is how naturally it handles incoming calls while reducing the burden on our team, as it provides instant responses, routes callers accurately, and ensures customers receive assistance even when our staff is busy or unavailable. The features I value most are the intelligent call routing, natural voice interactions, and the ability to handle common questions without human intervention. The initial setup was very straightforward, and we were able to configure call flows, routing rules, and basic AI responses quickly. **What do you dislike about RingCentral AI Receptionist (AIR)?** A few areas it could be improved is handling complex or highly specific customer requests where human judgement is still needed and I would also like to see more customization options for conversation flows and deeper reporting insights. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** RingCentral AI Receptionist (AIR) automatically answers calls, handles common inquiries, and routes callers correctly, freeing staff for more complex tasks. Callers get immediate assistance, reducing wait times. It ensures customers receive help even when staff is busy, decreasing the burden on our team. **Official Response from Madi Hayford:** > Prajwal, we appreciate your amazing review! We are pleased to hear that the RingCentral AI Receptionist (AIR) is successfully streamlining your call management by delivering immediate, natural voice interactions and routing common inquiries without human intervention. It is great to know that your initial deployment and call flow configurations were straightforward, allowing your team to instantly reduce front-desk burdens and secure 24/7 coverage. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Prajwal! ### 6. AIR Cut Nuisance Calls by 90% and Routes the Rest to the Right Person **Rating:** 5.0/5.0 stars **Reviewed by:** Peter V. | Vice President, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** AIR has reduced nuisance calls by as much as 90%. The rest of the 10% get through to the right person without needing a real receptionist. **What do you dislike about RingCentral AI Receptionist (AIR)?** There's really nothing that I dislike. The features and continued evolution meets needs I wasn't even considering. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** When our company was looking to use this, we had realized that 90% of our calls each month were hang-ups, or spam, or political, or solicitations, or surveys...or other trash calls. Each call required someone to stop what they were doing to answer the call. That distraction and interruption caused "restart" time which tended to amount to 15 hours a month. The calls that were genuine typically needed to be handed off to someone else based on the subject and availability. Now, AIR is taught to hear what the subject is and can route to the correct person, reducing the receptionist role to a very few each month. Another benefit is that it can respond to requests for specific people's names and can work through ambiguity for similar names. **Official Response from Madi Hayford:** > Hey Peter, we appreciate your valued insights! Reducing nuisance calls by 90% is a massive win for any business, especially when you consider that those calls were previously stealing 15 hours of your team’s productive deep work time every month. What you have described is the perfect transition from a reactive office, where anyone has to drop what they are doing for a solicitation, to an intelligent ecosystem where your front door is guarded by a digital employee that actually understands who is calling. Our objective is to ensure that your business remains a trusted and secure environment where only the right calls get through. We love to hear that AIR has already met needs you were not even considering. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Peter! ### 7. Great After-Hours FAQ Support for Our Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Karlee M. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** That our clients can get commonly asked questions about our agency, team , etc. when our office is closed. **What do you dislike about RingCentral AI Receptionist (AIR)?** I wish it could filter more customer service needs. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Saving time for our sales team. **Official Response from Madi Hayford:** > Thank you for sharing your experience! We are proud that RingCentral AI Receptionist (AIR) successfully supports your agency by answering commonly asked questions when your office is closed, helping save valuable time for your Sales Team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Karlee! ### 8. Automation That Frees Up Time and Delivers Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jess S. | Director of Member Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about RingCentral AI Receptionist (AIR)?** The automation response to calls that allows my team to prioritize their time towards other projects and still be able to provide excellent customer service to our community! Customer support is essential in our field and the fact that its easy to use helps my team and our community **What do you dislike about RingCentral AI Receptionist (AIR)?** Nothing so far! We love it for our team and community! **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It is helping provide excellent support to our community and the ability to plan more projects for my team! **Official Response from Madi Hayford:** > Hey Jess, thank you for this wonderful review! We are thrilled to hear that the automation features allow your team to prioritize their time toward projects while still providing excellent customer service to your community! It is fantastic to know that our easy-to-use platform is helping you achieve both efficiency and better community support. The Review Team would love to learn more about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, Jess! ### 9. AI Notes and Receptionist Streamline My Workflow Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Ester D. | WC Dept Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about RingCentral AI Receptionist (AIR)?** AI Notes, the AI receptionist, and all the communication services offered have been quite useful. I appreciate how these features help streamline my daily tasks and improve overall efficiency. **What do you dislike about RingCentral AI Receptionist (AIR)?** Nothing so far, it's very efficient and useful. **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** This app has had a very positive impact on our company. Its user-friendly design makes it easy for us to send messages and share important documents within minutes. **Official Response from Madi Hayford:** > Hey Ester, thank you for sharing your experience! We are pleased to hear that features like AI Notes and the AI Receptionist help streamline your workflow and boost efficiency. It is great to know RingEX makes communication and collaboration easier for your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Ester! ### 10. Senior Manager Network/Cloud/Security/Telecom/AV Engineering **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Senior Manager Network/Cloud/Security/Telecom/AV Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about RingCentral AI Receptionist (AIR)?** Ease of deployment, management and user features **What do you dislike about RingCentral AI Receptionist (AIR)?** Caller ID issues from on premise ISDN PRI **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** It allows us to move away and replace our current on premise PBX **Official Response from Madi Hayford:** > Hey Scott, we appreciate your review! As a Senior Manager in Network, Cloud, and Telecom Engineering, your perspective on the ease of deployment and management of RingEX is valuable to us. We are pleased to be your partner as you move away from your on-premises PBX. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Scott! ### 11. Impressive AI Features Make This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Will A. | Managing Attorney, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about RingCentral AI Receptionist (AIR)?** I really like the presentation on AI, very helpful **What do you dislike about RingCentral AI Receptionist (AIR)?** I think they said it costs extra, i sure wish it was included **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** Streamlining efficiencies and improving CX **Official Response from Madi Hayford:** > Thank you for your positive feedback and for highlighting the value of our AI capabilities. We are pleased to know these features are helping streamline your workflows and enhance customer experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Will! ### 12. Excellent Product with Outstanding Account Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about RingCentral AI Receptionist (AIR)?** First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free! **What do you dislike about RingCentral AI Receptionist (AIR)?** Nothing comes to mind. The product is so simple! **What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?** We are currently using AIR for our internal support HD. The use of AIR is allowing us to get the calls to the appropriate dept/individuals for handling quickly and efficiently! **Official Response from Madi Hayford:** > Thank you for your wonderful feedback! The Review Team is thrilled to know your experience with RingEX and our Account Management team has been so positive. It is great to hear that AIR helps your team streamline support and route calls efficiently. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, and we look forward to continuing to support your success! - [View RingCentral AI Receptionist (AIR) pricing details and edition comparison](https://www.g2.com/products/ringcentral-ai-receptionist-air/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-30+23%3A06%3A19+-0500&secure%5Bsession_id%5D=1787191f-04fd-4bea-bca3-cf595be31ba1&secure%5Btoken%5D=1e7988a0510c22243b4df7338fb101068ae90123a93ca89fc88f6d8702d87d46&format=llm_user) ## RingCentral AI Receptionist (AIR) Integrations - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) ## RingCentral AI Receptionist (AIR) Features **Voice Recognition - AI Voice Assistants** - Voice Recognition **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Multiple voice actions **Security and privacy - AI Voice Assistants** - Encrypted communication **Compatibility - AI Voice Assistants** - Cross platform compatibility ## Top RingCentral AI Receptionist (AIR) Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,563 reviews) - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - 4.8/5.0 (2,612 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,453 reviews)