RingCentral AI Receptionist (AIR) Reviews & Product Details

this one's a bit funny, I actually run a dental practice and set this up myself, but the moment that really sold me was texting the office number to move my own kid's appointment because I was testing it, and the reply felt natural enough that I forgot for a second I was talking to a bot and not our front desk person. It rescheduled it against our actual Calendly setup instantly, no hold music, no "let me check." The Shopify piece isn't relevant to us obviously, but the SMS support catching texts 24/7 has meant patients messaging at 10pm about tomorrow's appointment actually get an answer instead of it sitting unread till morning. Review collected by and hosted on G2.com.

The per-minute pricing thing bit us harder than expected honestly. Ran higher call volume one month than usual and the extra-minute charges added up more than I budgeted for, wish that part had been clearer upfront instead of something I figured out from the bill. Review collected by and hosted on G2.com.

We've got three storefronts in different cities and before AIR, a caller from any location got the exact same generic greeting and hours regardless of which store they'd actually dialed, which caused mixups when someone showed up expecting hours from one location that didn't apply to the one they called. Set up custom greetings, hours, and routing per location, so a Portland caller hears Portland-specific info and a Phoenix caller gets Phoenix's actual hours instead of a copy-paste script. Follow-up texts after calls have also cut down no-shows, people get a confirmation text right after booking instead of just trusting they remembered correctly. Review collected by and hosted on G2.com.

Setting up separate routing and greetings for all three locations individually took more time upfront than a single generic setup would've, had to go through each location's specific hours and staff routing one at a time instead of applying one config everywhere. Review collected by and hosted on G2.com.

What I like most about RingCentral AI Receptionist is how well it handles routine calls and common customer questions without needing someone from the team to answer every call. The setup and interface are straightforward, and the AI can respond quickly and consistently. It also helps reduce missed calls and saves time on repetitive tasks, which makes it easier for the team to focus on more important work. I particularly find the automation useful when call volumes are high or when no one is immediately available to pick up. Review collected by and hosted on G2.com.

The AI can sometimes struggle with more complex or unexpected questions, especially when the caller explains something in an unusual way. There are also situations where the responses feel a little too scripted compared with speaking to a real person. It would be helpful to have more control over how the AI handles different scenarios and to make customization easier for specific business needs. Review collected by and hosted on G2.com.

This is kind of humorous, I work in a dental practice, and I actually set this up myself. However, there is one particular instance where I was sold on it. I was testing out the service by texting the office number to reschedule my child's appointment, and the response sounded so natural that I actually momentarily forgot that I wasn't communicating with our receptionist but a robot. It rescheduled the appointment instantly in spite of being set in our Calendly booking system without any wait time. While the Shopify portion does not apply to our situation, the 24/7 texting service makes sure that patients who text at 10pm regarding their appointments the following day get a response. Review collected by and hosted on G2.com.

The issue with the per-minute rate caught us off-guard in an unpleasant way. We got a few extra minutes of usage one month due to higher call volume which increased our charges beyond what I had anticipated, I wish that was made clear before we got the bill. Review collected by and hosted on G2.com.

I like RingCentral AI Receptionist (AIR)'s conversational intelligence. Callers can speak in plain language, and it handles natural phrasing and pulls answers from my uploaded service guides, pricing, FAQs, and office schedules. It handles calls 24/7, logs transcripts, call intent, and contact details, and sends them instantly by email or team channels, including overnight and on weekends. I also like that it filters out robocalls and can text a booking link while a qualified prospect is still on the line. It integrates with HubSpot to reserve a booking time. When we already use RingCentral, turning it on takes no extra telecom setup. It helps cover calls after 5 PM and during peak hours, does about 90% of the job, and books important calls for the next day or week. Setup was easy and straightforward, including putting it on our website. Review collected by and hosted on G2.com.

I find the minute allowance restrictive: the add-on only includes 100 minutes per month, and after that I get charged 50 cents per minute, billed in 30-second increments. That can quickly inflate the monthly bill on high-volume lines. I’d like more included minutes, and I think it should only count time spent on valuable leads, not spam calls. Review collected by and hosted on G2.com.

I use RingCentral AI Receptionist (AIR) for call and client management. Its calling feature is the one I use most, and I like that it understands different dialects. It talks with clients seamlessly and handles the work on its own, so I don’t need a third person to manage it, which reduces business expenses. It has helped increase my business efficiency and reduce my workload. It also handles the data gracefully and gives it to me in an easy way. I was able to set it up by myself easily. Review collected by and hosted on G2.com.

I found the UI a little complex to understand. A brief tour at the start or a video could make it easier. Integrating the software was also quite difficult. Review collected by and hosted on G2.com.

What I like most is the peace of mind of knowing our phone lines are always answered. I really appreciate that our calls are covered 24/7. The control panel is also very helpful for scheduling vacations and updating our office hours when needed. On top of that, I like getting real-time email notifications for incoming calls and messages, so nothing gets missed. Review collected by and hosted on G2.com.

Overall, I’ve had an excellent experience and honestly have nothing negative to say. I’m also very satisfied with the customer service response whenever I run into an issue; it’s been quick and efficient. On top of that, it provides more benefits for our team than basic reception services. Review collected by and hosted on G2.com.

I had it answering calls the same day. I used CST's website and service pages, uploaded our FAQs and wrote a greeting. No coding needed for that setup. It catches calls after hours and when the team is busy, instead of sending another potential lead to voicemail. The calendar booking and SMS confirmation are useful. Sales gets a lead with an appointment already booked. We noticed fewer nuisance calls and robocalls on the line. In my testing, answers stayed close to the CST content I'd supplied. The call analytics also showed questions we needed to answer better on the website. Review collected by and hosted on G2.com.

The 100-minute allowance goes quickly. At our usage we're paying overage every month, at $0.50 a minute. Calls are rounded to 30 seconds for billing, which makes the cost harder to work out in advance. Some off-script questions sent it into a loop or caused an abrupt transfer. I went back to the knowledge base and transfer rules a few times. It occasionally talked over the caller. That was noticeable in testing. It's SMS only, no MMS, and the language options are limited. Review collected by and hosted on G2.com.

What I like most is how it manages calls without requiring us to be available all the time. The setup was very straightforward, and we were able to get started right away without any issues. I also appreciate how efficiently it handles a high volume of calls, keeping response times consistent and helping reduce missed calls. Review collected by and hosted on G2.com.

There’s honestly not much to criticize. It fits our day-to-day needs perfectly. Overall, it saves me time, keeps everything organized, makes handling incoming calls far less stressful, and lets the team focus more on other important tasks. Review collected by and hosted on G2.com.

It’s a simple, easy-to-use tool. I really appreciate three key aspects of this platform: EU hosting, which is essential for our clients; the ability to book appointments directly during the call; and the transparency it provides. The details for each call clearly show which tools were used and with what parameters, which makes troubleshooting and refining messages much easier. Review collected by and hosted on G2.com.

Compared to other voice AI platforms we’ve worked with, collaborating with this team has been noticeably more straightforward and solution-oriented. So far, we haven’t run into any issues or problems, and the overall experience has been truly amazing. Review collected by and hosted on G2.com.