We are an IT service provider and use fonio as a pre-connected call center: The assistant answers calls, filters out advertising calls, records a structured ticket from customers, and directly connects to me in case of disruptions or warm leads. What I like best is that the things our phone system's AI function failed at are simply standard here: The email capability sends a summary with its own variables in the subject (priority, concern, company) to the inbox after each call, which directly becomes a ticket. The contact recognition via CSV import greets existing customers by company name. When forwarding, the caller's original number comes through. Technical terms and pronunciation dictionaries keep company and customer names stable. The interface is tidy, the first assistant was ready on the day of the demo, and fonio provided us with a finished draft for our use case. Plus, hosting in Germany and a DPA in the T&Cs – a must for us as a service provider with data protection responsibility. Review collected by and hosted on G2.com.

The speech recognition struggles with short surnames and abbreviations; we had to store around 70 customer names and company abbreviations as technical terms before the recognition was reliable. The forwarding logic has pitfalls: If a mailbox or queue takes the call, fonio considers it successfully forwarded – the target must actively reject, which should be clearer in the help. The time until "not accepted" was over 30 seconds for us instead of the set 20. Parts of the help are older than the current interface. There is no longer a desired prefix for the number, SIP connection and multiple users only from the team tariff, "no data storage" only in the scale tariff. Once, the email summary showed a forwarding as successful that was not even attempted – fixed by prompt rule, but the emails should be proofread initially. Review collected by and hosted on G2.com.