--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 702 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 702 scale: '5' date_modified: '2026-07-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 702 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section** of Dialpad Support extremely beneficial for quick problem resolution and guidance. (84 reviews) - Users find the **ease of navigation** in Dialpad Support to be intuitive and helpful for their queries. (60 reviews) - Users appreciate the **responsive customer support** of Dialpad Support, valuing immediate resolutions and effective communication. (46 reviews) - Users value the **live call transcription** and effortless CRM integration, significantly enhancing their productivity and efficiency. (27 reviews) - Users value the **quick response time** of Dialpad Support, ensuring timely and effective assistance for their issues. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find **poor customer support** frustrating due to time-consuming interactions and unresolved issues with Dialpad Support. (32 reviews) - Users experience **call connection delays** and find reporting and app utilization for call review inadequate. (29 reviews) - Users express frustration with the **delayed support** from Dialpad, often needing immediate assistance without any available options. (21 reviews) - Users experience **dialer issues** such as delays, outdated queues, and challenges with reporting and call reviews. (21 reviews) - Users experience **long wait times** for Dialpad Support, often feeling frustrated by slow responses during peak hours. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. Dialpad Updated Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed P. | Tier-2, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Dialpad Support?** The recording are clear and thorough. The AI feature helps along. The heat maps on the reports page give you insights on the average call you'll get in a time period/time-frame per shift. This helps in assigning agents in rotational shifts **What do you dislike about Dialpad Support?** Dialpad doesn't show previews of less than 2 minutes of call recordings. If the call went to a voice mail, it doesn't review or recap the info on the screen unless you extensively search for the recording and what message was left on the Voice Mail. If they transcript the voice mails as well it will be another feather in their cap. **What problems is Dialpad Support solving and how is that benefiting you?** This app is very helpful. It has a lot of features like recording the screen while you are on call. This is very beneficial when you want to look back in past to check what had happened on call and what you did on the screen and connect the dots. The recoding feature also gives you option to look back in time what troubleshooting was done and we can decide on implementing the same steps if the issue has occured again. ### 2. Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Support?** It’s easy to use and fairly priced. It’s also simple to get up and running, add users, and organize everyone into departments. It works well 99% of the time, and the integrations with Halo PSA and Slack are solid. The AI overview for calls isn’t half bad either—it usually captures the gist. **What do you dislike about Dialpad Support?** Beyond having to answer the phone all day, nothing lol. **What problems is Dialpad Support solving and how is that benefiting you?** We need to be able to take customer calls and make sure those calls reach the right people through our department lines. We also need to receive texts and 2FA codes, and ensure we don’t miss any texts or voicemails. Being able to share group contacts is important too. This meets all of those needs. ### 3. Dialpad has many good features and overall it is a sound and comprehensive contact center solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Executive level: easy to implement. Manager level: good tools for monitoring and data collection Agent level: easy to use **What do you dislike about Dialpad Support?** Executive level: Onboarding could be more in-depth. Many features and functions were not covered in implementation - lots of self discovery and additional training required. During implementation - questions about features, functions, or issues got slow response times. A lack of urgency was felt. Manager level: The system is missing key stats (for blended contact centers - AHT for OB and IB calls are fundamentally tied - cannot break apart, no avg response time for SMS SLA). Reporting is too siloed and when multiple contact centers are combined, entire stats and KPIs disappear, functionality is lost and reporting capabilities export capabilities are disabled causing repetitive exports and manual merging of data. Also default OB settings are not available - agents must consistently select which contact center they want to use for OB calls (if assigned to multiple queues / coaching teams). Agent level: Some features are not intuitive. **What problems is Dialpad Support solving and how is that benefiting you?** We had an issue with our previous contact center software - too few calls could be check via our QA team. The AI within Dialpad grades all calls (to varying degrees of accuracy). However - for manually graded calls - Dialpad has no way to automatically assign calls to a QA person or manager for review, it must be done manually. ### 4. Since we lost Bernard as our account manager it has been insanely difficult to get help **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Dialpad Support?** Bernard was by far the best account manager we have ever had! He took your concerns seriously and resolves them in a timely manner! He also would take ownership for the previous short comings we had with Dialpad and offered real-time solutions! Our new account manager has not responded to an email from me in the past 12 months **What do you dislike about Dialpad Support?** My new account manager is a ghost, never spoken to him or received a reply to any of my emails **What problems is Dialpad Support solving and how is that benefiting you?** They are helping me to setup my calling groups. This will allow for a smooth workflow when intergrating our new hot transfers! ### 5. Reliable business phone system with excellent call quality and features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production **Reviewed Date:** July 07, 2026 **What do you like best about Dialpad Support?** What I like most about Dialpad Support is how easy it is to manage customer enquiries in one place. Having calls, messages and support interactions together helps our team respond more quickly and maintain context without switching between multiple tools. The shared inbox, routing options and visibility across the team make it much easier to ensure enquiries don't get missed, while the AI-powered features such as call summaries and transcripts save time and make it easier to review previous conversations. Overall, it's a well-designed support platform that helps us provide faster and more consistent customer service. **What do you dislike about Dialpad Support?** The main downside is the cost. Dialpad Support is a premium product, and while the features and reliability justify the price for many businesses, it can be a significant investment, particularly for smaller teams. Beyond that, we've had a positive experience and haven't encountered any major issues with the platform itself. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support has helped us deliver a more consistent customer support experience by bringing calls, messages and team workflows into a single platform. Everyone has access to the same conversation history and customer context, making it easier to provide accurate responses and ensure nothing falls through the cracks. The AI-generated summaries and transcripts also reduce manual admin, allowing the team to spend more time helping customers rather than taking notes. Overall, it's improved consistency, accountability and response times across our support operation. ### 6. A must have for any CX team! Revolutionary tool on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Maja B. | Global Services Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Dialpad Support?** It's very easy to use, the team is fantastic. The merger didn't change the experience at all **What do you dislike about Dialpad Support?** Not really - they're very appreciative of the feedback and great at managing it **What problems is Dialpad Support solving and how is that benefiting you?** It saves us SO much time. Before Surfboard we used to use spreadsheet which, in retrospection, seems counter-productive, time-consuming and very far from ideal. Once properly set up, Surfboard prepares our daily schedules automatically, it requires minial manual changes and it provides the Team with a wide range of tasks (which previously was impossible). It also automatically blocks approved time off, meetings and breaks. ### 7. Reliable and Responsive Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Priya B. | Senior Human Resources Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Dialpad Support?** What I like best about Dialpad Support is its quick response time, knowledgeable support team, and efficient problem resolution. The team is helpful, professional, and ensures issues are resolved with minimal disruption to daily work. **What do you dislike about Dialpad Support?** Nothing, its good overall and my experience was very smooth. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support helps quickly resolve issues with calls, messages, and platform settings. This allows me to work efficiently with minimal disruptions and maintain seamless communication with clients and colleagues.” ### 8. Smooth and reliable contact center solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Dialpad’s Contact Center has been easy to adopt and works well for managing inbound and outbound calls. The interface is clean, and features like call routing, recordings, and analytics help keep everything organized and efficient. It’s been a dependable solution for handling day to day communication without adding unnecessary complexity. **What do you dislike about Dialpad Support?** While the platform works well overall, some parts of the setup and configuration aren’t very intuitive, especially for more advanced features. It can take time to get everything running exactly how you want, and the interface could be more streamlined in certain areas. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is helping us streamline how we handle inbound and outbound communication, making it easier to manage calls, route them efficiently, and keep track of conversations. It reduces manual work by centralizing call data, recordings, and insights in one place, which helps improve response times and overall team efficiency. ### 9. comprehensive, user friendly and structured system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** The Ai transcript functionality, when I take multiple back-to-back calls, I don't often have time to put together detailed notes. The transcript feature helps a lot with recalling the context and nature of the conversation so I can close off my tasks and tickets. **What do you dislike about Dialpad Support?** Sometimes having to refresh the dashboard to see the calls and agents in Q at a given time. Sometimes it doesn't need a refresh and other times it does. Also we connect to zendesk so the connection isn't always established on there for me to use the answer option with the integration, though this could be an issue with zd. **What problems is Dialpad Support solving and how is that benefiting you?** Transparency with the volume of calls, also the ability to see agents in the Queue as well as calls waiting. I've used other programs that don't provide the same level of transaparency and UI style as DP. ### 10. Dialpad Makes Communication Simple and Reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Dialpad Support?** What I like about Dialpad Support is that it makes it easier to get help when something is not working or when I have a question about the platform. Having support available is important because it helps users solve problems faster and continue using Dialpad without too much interruption. I also like that Dialpad Support can help with different issues, such as call problems, account questions, settings, and technical difficulties. This makes the platform feel more reliable because users know they have a place to go when they need assistance. Overall, Dialpad Support is helpful because it gives users guidance, improves the experience, and makes it easier to feel confident while using Dialpad. **What do you dislike about Dialpad Support?** One thing I dislike about Dialpad Support is that getting help may sometimes take longer than expected, especially when the issue is urgent. While the support is useful, faster response times would make the experience better and help users solve problems more quickly. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support solves the problem of users getting stuck when they have questions or technical issues with the platform. It provides guidance and assistance for problems like call quality, login issues, settings, and general troubleshooting. This benefits me because it helps me solve problems faster and reduces frustration when something is not working correctly. Instead of trying to figure everything out on my own, I can get support and continue using Dialpad with more confidence. Overall, Dialpad Support makes the platform easier to use and more reliable. ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews/dialpad-support-review-4618949?section=pricing&secure%5Bexpires_at%5D=2026-07-11+14%3A14%3A21+-0500&secure%5Bsession_id%5D=3ccb49db-32a1-4d9c-8d74-10ec42aaf471&secure%5Btoken%5D=9ea19e721a2e7d68cc5533fc87a6ec2429cf048f4711eca8d59cb10d9c1258e3&format=llm_user) ## Dialpad Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,439 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,578 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)