![Michael L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael L.")
ML

Michael L.

Head of Customer Service

Mid-Market (51-1000 emp.)

2/8/2023

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"Great if you use Zendesk or Salesforce, otherwise look elsewhere"

0.5/5

What do you like best about Ada?

Ada's onboarding team and customer success team are great. They will help you build your dream environment to the best of their ability. Review collected by and hosted on G2.com.

What do you dislike about Ada?

After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over an image in chat is not supported because we use Kustomer. Review collected by and hosted on G2.com.

What problems is Ada solving and how is that benefiting you?

We were trying to reduce agent touch points and reduced handle time, but due to Ada not supporting images, the created the opposite effect. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

See what 171 reviewers think of Ada

9.1 out of 5 · Verified reviews from real users

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