--- title: Paligo Reviews meta_title: 'Paligo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how Paligo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 57 scale: '5' date_modified: '2026-06-15' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Paligo Reviews **Vendor:** Paligo **Category:** [Component Content Management Systems ](https://www.g2.com/categories/component-content-management-systems) **Average Rating:** 4.6/5.0 **Total Reviews:** 57 ## About Paligo Paligo is built for organizations that manage large volumes of complex technical content - and need it to scale. Designed for structured documentation at high volume, Paligo helps teams turn documentation into a strategic asset through intelligent reuse, governance, and automation. At the core of Paligo is a cloud-native component content management system (CCMS) that lets teams author once and reuse content everywhere. This approach reduces duplication, accelerates updates, lowers translation costs, and ensures consistency across products, formats, and markets. The result is faster publishing, fewer errors, and documentation teams that can focus on impact rather than maintenance. Paligo combines powerful structured authoring with an intuitive SaaS interface, making it accessible to both experienced technical writers and broader content teams. From authoring and review to translation and multichannel publishing, Paligo supports the full documentation lifecycle - without compromising on control or scalability. Our mission is to help organizations move beyond static documentation and build content operations that support growth. With Paligo, teams can manage complexity with confidence and deliver documentation that keeps pace with their business. ## Paligo Reviews ### 1. Paligo is an easy-to-use, intuitive content reuse platform supporting localization **Rating:** 5.0/5.0 stars **Reviewed by:** Hava E. | Technical Writer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Paligo?** Content reuse is simple and easy to use. The document structure panel enables you to pull in available topics and rearrange them. Branching enables working on different versions of the same document in parallel. Out of the numerous other features Paligo offers, the most useful for our work are text variables, filters to include/omit segments in different document versions, and localization tools: a translation editor and localized images. **What do you dislike about Paligo?** 1. A confimed translation isn't automatically unconfirmed if the source text changes. Because of this, an update to the source text can go unnoticed, and the translator does not know that he/she needs to update the translation. 2. When translating a segment in the translation editor, you can right click to show which tags/inline elements can be pulled in from the source text. If you type the translation directly into the translation dialog, and pull in an inline image in this way, the image size isn't set to be the same as that in the source text. To avoid this, you must use the copy source text tool to copy over the source text into the translation editor pane, and then translate the source text piece-wise in-between the inline elements (variable tags and inline images). If you are translating into a RTL language, this is particularly tedious. 3. From time to time, there are periods of between a few minutes and up to half an hour where Paligo is inaccessible, which is frustrating. **What problems is Paligo solving and how is that benefiting you?** We need to produce localized documentation for products that are continually evolving. Some of our products share common features, and so we reuse text sections across products and over different product versions. Paligo saves time by enabling text reuse efficiently, including reuse of text segment translations. ### 2. Over-engineered, poor execution, unfriendly UI **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Paligo?** The customer support is pretty responsive. **What do you dislike about Paligo?** I don't like a single part of it. From the inflexible text editor, the poorly explained features, the poorly focused on-boarding, and more. The system doesn't really incorporate the user experience as much as the feature capabilities. Where the idea that you have a managed content mass and everything becomes modular sounds great. But the management of that content is a frustrating, difficult, challenge made exhausting by the inflexibility of the system. For example, the preview feature only lets you view topics. They can take on the profiling features that you'd like. But you don't get a complete picture of the a document until you publish it. Another very annoying thing is how they've set up the CSS and Javascript customization. You need to waste tons of developer resources to get your styling correct. There is clearly room for non-developer types to apply smart-customization features but they don't implement this. Instead you have to hunt through tons of disorganized seeming bootstrap folders. Translation of the documents is also a really annoying. You have to work around the system to make sure documents are in the right 'status' but you can flexibly change the status on the topic. You have to go to a folder where the topic is kept, change the status there, then go back to a translation or editor view. Further, for being a techwriting/authoring tool, the documentation is awful. They have some task and processed based documentation but it's still really just explanatory content. Great that you can tell me what a thing is but show me how it works. To me it feels like the design is either assuming that users will know how to use the doc-book features they've implemented or that they'll eventually 'figure it out'. I'd look elsewhere. A modern UI sitting ontop a pile of confused unfriendly code doesn't make software good. I'd take less features done really well than a billion features executed poorly. **What problems is Paligo solving and how is that benefiting you?** Managing and publishing content ### 3. True, Complete Content Reuse **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Paligo?** The first characteristic of Paligo that most users notice is that it is cloud-based, which allows all users to work from their computer (Mac or PC) and browser of choice. Authors, contributors, and reviewers don't need to install anything to use Paligo, unlike most competing products. This makes Paligo easy to implement. And unlike most cloud-based tools of a similar size, it's surprisingly fast. As you begin using Paligo, you'll see the real power of it, which is true, complete content reuse. Paligo assigns every element a unique identifier, and you can reference that identifier anywhere. Best of all, you can use the user interface tools to reuse content, which means you don't have to enter the long unique IDs in the DocBook code. However, if you prefer to see and manipulate the DocBook markup, you can easily do this at any time. I occasionally find that it's easier to copy and paste bits of markup than repeating steps in the UI. Once you learn your way around Paligo, you will never duplicate efforts. Next you'll notice that you can customize anything in Paligo. You can customize most common elements in the layout editor. You can customize less common elements through a custom CSS file. And if you want to really change the default layout, you can even create custom JavaScript files. Versioning documentation is intuitive for anyone who has worked with any standard source control tool. Administration of Paligo is simple. Managing users is easy and straightforward. I have imported Word and PDF content into Paligo with good results. The topics only required minimal cleanup. Paligo customer support is responsive, friendly, and thorough. I found integrating Paligo with Slack, AWS, and Zendesk to be fast and easy. I've extensively used four CCMSs over the years, and Paligo is the best at truly reusing content. **What do you dislike about Paligo?** The user interface is a bit inconsistent. For example, when editing a topic, you do not need to click "Save" to save changes (unless you select that option in the settings), but you must click "Save" to save any changes to the table of contents or layout editor. The layout editor is quite difficult to navigate. It's a sea of drop-down menus. In the short-term, it's begging for a search feature. In the long-term, it needs to be overhauled to be much more intuitive to navigate. One downside to being 100% cloud-based means that you can't work in Paligo when you're offline, such as when you're on an airplane. Selecting a variable requires several clicks. Ideally, Paligo would use an auto-complete feature to anticipate which variable you'd like to use in a given situation. Competing products have similar features. If you've never used DocBook before, there is some ramp-up time to learn its structure. If you've used DITA, but not DocBook, it's an easy transition. They are similar. Paligo lacks an internal CSS editor. You must make any CSS edits outside of the tool and upload your CSS file through the aforementioned, hard to navigate, layout editor. This becomes an issue when you make frequent CSS edits. What's more, you need to upload a CSS file for each layout. Ideally, you'd be able to edit the CSS file right in Paligo, and rather than uploading it, you could just point to it. As a young company, I'm sure that Paligo is aware of these drawbacks and has solutions on their roadmap. I suggest that they invest in UX designers to continue to enhance the user interface and workflows. **What problems is Paligo solving and how is that benefiting you?** Paligo helps me author, manage, and public content, all in one tool. This simplifies the process of coordinating tools and onboarding new tech writers. ### 4. Paligo is truly user-friendly as a tool and organization **Rating:** 5.0/5.0 stars **Reviewed by:** Maria R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Paligo?** Paligo is an excellent instrument for technical writers who have never used single-source authoring instruments due to its intuitive interface and cloud-based access: new Paligo users learn how to use it quickly; experienced single-source authors can switch easily. Additionally, Paligo help documentation is rather helpful, and 95% of all answers can be found there. Last, but not least, it is the Paligo support team that makes the difference: real humans are addressing our custom/not-custom issues and trying to resolve them ASAP. Many thanks from the EDETEK tech writing department! **What do you dislike about Paligo?** From the experience of our department, the least helpful is the Dashboard functionality due to the following reasons: 1. The duration of the load time: it takes ages to get the dashboard loaded. 2. The data or rather how the data is organized there: for our team, in most cases, the data is useless. The second wish-to-have thing would be the multi-select functionality for initiating/canceling review assignments. The specifics of the content we author and its number dictate the need for assignments of 30, 40, or even 50 topics at once, which is a one-hour routine. And in case we need to cancel these assignments, it is a one-more-hour routine. **What problems is Paligo solving and how is that benefiting you?** Together with the team, we are developing user manuals in PDF and HTML5 outputs. ### 5. Easy to use, Efficient and great support authoring tool and CMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Paligo?** The ease and speed that you can create profesional structured authoring projects staright out the box, with version control, branching and reuse. The ability to publish into a variety of outputs works really well for us, as some of our docs are required as a PDF and some as HTML5, so the ability to quickly change between these 2 publishing versions is amazing. The cost is also very competitive when compared against other authoring tools/CMS tools on the market. Intergrated our old content quickly and effciently with the import options, with very little rework being carried out. **What do you dislike about Paligo?** The updating of the CSS to match our branding was a little more troublesome than i first imagined, as we didnt have the knowledge base to be able to complete this task to a level we were satisfied within our organisation. But from support from Paligo Help, the very useful self help docs/library this was also overcome. **What problems is Paligo solving and how is that benefiting you?** Allowing us to quickly convert information into a clear and concise document, with teh correct structure everytime. ### 6. It simply works! **Rating:** 5.0/5.0 stars **Reviewed by:** haakon b. | Tech Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Paligo?** As earlier mentioned: it works! Also very good customer help and follow up if one experiences challenges. Very good communication with the key account managers if one needs upgrades or changes to the subscription. **What do you dislike about Paligo?** Nothing major. There is the occational quirk, but we've used it for a year and a half now and have yet to meet anything that hinders the worklflow. **What problems is Paligo solving and how is that benefiting you?** It gives us an easy-to-use and complete tool to handle our documentation. Both for paper publishing and online documentation. It benefits us in the way of more effective workdays. ### 7. Great solution **Rating:** 5.0/5.0 stars **Reviewed by:** Julie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Paligo?** I have used Paligo at two different companies, both which have leveraged the Zendesk integration. It's been an exceptional CMS platform that's afforded me to be efficient and meet all content and pubilcation requirements. Highlights: Intuituve user interface and easy to use Single-sourcing capabilities are exceptional Supports multiple output formats Seamless integration with Zendesk Great customer support **What do you dislike about Paligo?** There are a few features that I would like to use, but requires an upgrade to their Enterprise plan. **What problems is Paligo solving and how is that benefiting you?** Streamlined content creation, content reuse, workflow managment, integration with Zendesk ### 8. Paligo works out of the box **Rating:** 5.0/5.0 stars **Reviewed by:** Gray G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Paligo?** Paligo works out of the box, so you start creating content at once. Document restructuring is straightforward and you won't break your links when you do. Paligo is backed by exceptional customer support. **What do you dislike about Paligo?** Conditional content is available at the publication level; I'd like to see it at the topic level. **What problems is Paligo solving and how is that benefiting you?** Single documentation platform ### 9. Laggy experience, poor UI, poor integration experience **Rating:** 1.5/5.0 stars **Reviewed by:** Justin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Paligo?** The tool is obviously powerful, and has some features that would make generating new content that's similar to existing stuff very fast (like if you're creating a v2 of an existing product). Their support staff is also usually quick as well. **What do you dislike about Paligo?** Every time I log into Paligo, I leave my computer for 10 minutes since I know that's how long it'll take for Paligo to sign me in (and sometimes that's not enough time). The UI, while simple, uses font that's way too small, and notification overlays are difficult to get rid of and constantly block the next UI element you'll want to select (and there's maybe only half the keyboard shortcuts you'd find in Google Docs). Finally, they tout having many integrations, but my experience with their Freshdesk integration has been extremely poor (I can't speak to their others). They aren't able to port content that currently exists in Freshdesk to the Paligo instance (we ended up using scripts to do this on our own). The method we were given to "tie" articles created in Paligo to the content that exists in Freshdesk is rudimentary—we had to essentially publish all articles in Paligo and send them to Freshdesk, then delete that same article that already existed in Freshdesk. None of this was mentioned during sales calls leading up to signing the contract, and it felt like Paligo all but disappeared once pen met paper. Props to their support team for being so quick to respond to our questions and issues, but the org as a whole seemed more than happy to take our money and disappear. **What problems is Paligo solving and how is that benefiting you?** Paligo is trying to be a place where we can create and review content before publishing it to our help center (currently hosted in Freshdesk). Currently, it takes about as much time to do this as our previous process that used 3 separate tools to create, publish, and host content. **Official Response from Andrea Francis:** > Hi Justin, We're glad to hear you found Paligo powerful, fast and appreciated our support team's responsiveness. But we are of course sorry to hear about your issues with the Freshdesk integration not being as advanced as (some of) our other help desk integrations. We reached out to you directly to discuss these problems to see how we can help, but we have been unable to get in touch. We take these reviews very seriously so in the meantime, we'll continue to work with your colleagues to make their Paligo experience as positive as possible. We're open to having a frank and honest conversation directly with you regarding some of the strengths and weaknesses that you pointed out in our platform as our product team would highly value your input to make Paligo better for all our users. Please don't hesitate to submit a contact request on our website if you'd like to share your issues with our team. ### 10. Great out-of-the-box documentation management software **Rating:** 4.5/5.0 stars **Reviewed by:** Jackie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Paligo?** I like that Paligo offers a way to manage both topics and publications. The software is ready to go when you log in. You don't have to configure a complicated environment before you can get started. The day you sign up, you can create a publication, add topics to it, and publish everything to your web environment. You can always configure custom CSS or JavaScript to add customizations, but the output is attractive when using the default settings. I like that I can publish to multiple formats, like Word, PDF, and HTML. The documentation for the product is also excellent. If I don't understand how to do something or think the product doesn't do what I need, I can generally find the answer in the documentation. The company is responsive when I have questions, and they regularly add new features requested by users. It's also great that Paligo uses their software with few embellishments for their own documentation. I've found answers to some CSS questions by studying their docs pages. All documentation tools have issues, and I've used at least a dozen in my career. So far, Paligo has the fewest issues and is the most flexible tool I've used. **What do you dislike about Paligo?** One drawback is the lack of flexibility with API documentation. You have two default "canned" options for publishing. It's probably possible to use the basic API options as a base and expand on them, but my organization doesn't have anyone with these skills. The Paligo review tool could also be a bit better. It only allows reviewers to make comments rather than change text inline. Paligo does not host the content, which some might find a drawback. Because Paligo does not host it, there are no reporting options for how end users access the content. If your organization has a huge amount of content (like tens of thousands of pages in one publication), Paligo might not work as well for you because publishing could take a long time. For even a couple of thousand pages of topics, however, it still finishes in a reasonable amount of time. **What problems is Paligo solving and how is that benefiting you?** How to manage documentation for multiple products, how to publish test and draft versions of docs (using audience profiles) before publishing to production, how to manage multiple versions of the same content across multiple versions of a product, how to manage multiple team members accessing and updating topics and publications simultaneously, how to keep content looking similar across multiple products ### 11. Easy to use yet powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Mathias B. | Technical writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Paligo?** Software that runs in a browser is always a plus. It is not necessary to install any kind of software on the local machine, and the website can be accessed from anywhere (as long as it is in accordance with company policy and security settings). Being able to access the docbook source code of each topic has been a life-saver on several occasions, especially when it comes to implementing non-standard layout requirements such as side-by-side images, warnings and notes inside tables, and other requirements R&D or compliance might come up with. Paligo also provides a good overview of the different elements of the documentation, i.e. topics, structure, and media files. Blocks of XML code can easily be controlled and/or replaced, and it is easy to move them (by dragging and dropping) within the document structure. Paligo provides multiple user categories with quite granular control of the different access rights. **What do you dislike about Paligo?** Importing existing documents has occasionally been difficult, especially when the imported material is complex. We did not manage to import content from our old documentation system at all, and as a workaround, had to export to DOCX before importing into Paligo. Word documents with tables needed quite a lot of editing on the source-code level. Images were sometimes missing from the imported content, depending on how and where the files had been created. Paligo has crashed from time to time (but it has never led to any data loss). Paligo does work equally well on most browsers, such as Chrome and Chromium-based browsers, as well as Safari. Firefox is a bit more flaky. **What problems is Paligo solving and how is that benefiting you?** Paligo helps us provide documentation for a wide range of products. It also provides the framework to get all manuals translated into 30+ languages. Paligo streamlines our review process. ### 12. Review of a newbie **Rating:** 4.0/5.0 stars **Reviewed by:** Ann D. | Technical Documentation Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Paligo?** Just starting using Paligo and is especially happy with the online help. **What do you dislike about Paligo?** Sometimes I would like to get a little more details in the online help. I think Paligo will be very good when we start using it in real, but I am in a state now when I do a lot of errors/not allowed actions, and I would like to get better explanations in those moments what is wrong. It is not always obvious to me. **What problems is Paligo solving and how is that benefiting you?** It will solve a lot of problems; it will make our content so much more reusable, and faster to create. We can display the content very nicely on the screen. I really hope it will relieve us when it comes to translations as well. ### 13. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2023 **What do you like best about Paligo?** Paligo has been an extremely powerful and flexible platform and a real time saver for us. It has reduced our publishing time from 3-4 combined hours per week with Madcap Flare to less than 30 minutes with Paligo. The out-of-the-box themes provided a ready interface with a great look and feel. The integrations are easy to set up and use, and we use them to publish to both Zendesk and Amazon S3. We have recently started translating our help center into Japanese using the built-in Paligo functionality. Very easy and efficient. Highly recommend for anyone looking to switch to a cloud-based platform. **What do you dislike about Paligo?** The learning curve can be steep for those not used to working with DITA. **What problems is Paligo solving and how is that benefiting you?** Quick time to publish and single-sourcing content. ### 14. Easy to work with single-sourcing, content management, and multiple-language management. **Rating:** 4.5/5.0 stars **Reviewed by:** Susan Z. | Technical documentation engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Paligo?** Easy to design and update manual structures. Easy to define publication/topic templates to keep the consistency of structure and writing style between similar product manuals. Good experience of reusing content in flexible ways, such as informal topics(with contents in different XML tags), profiling, and variables. Convenient to publish to HTML and pdf. **What do you dislike about Paligo?** 1, Does not support Copying and Pasting tables from word or Excel to Paligo topics directly. 2,Does not support "4-pages design" manual sheet for some small products **What problems is Paligo solving and how is that benefiting you?** Reuse content for multiple manuals with multiple languages. Manage the content in the same system to avoid invalid links when the work folder changes. ### 15. My experience with using Paligo for complex and big manuals **Rating:** 5.0/5.0 stars **Reviewed by:** Micol T. | Redattore tecnico, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Paligo?** - Paligo interface. It is user-friendly and cloud-based, so you can work with XML (even if you don't know anything about XML) from anywhere. - Variables. They revolutionized my work, now it's very easy to publish manuals for different models of machines. - Paligo Customer Support. It is very helpful and quick in response. **What do you dislike about Paligo?** - I have a lot of Variables, so it could be great to have folders to arrange them better. - I have also a lot of topics/folders, so I would want the possibility to move them in an order different from alphabetical. **What problems is Paligo solving and how is that benefiting you?** - Thanks to Variables I can publish manuals for different models of machines automatically. Before I had to change everything (images, technical data, etc.) manually. - Thanks to Content Reuse, I can easily reuse many elements (sentences, paragraphs, tables, images, etc.) already present in other places. So, no more sentences are written in many places and different ways. If you want to correct a reused sentence, it will be updated on every topic it has been used. ### 16. A great tool and incredibly helpful people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Paligo?** Paligo has everything I was looking for in choosing an authoring tool. Lots of publishing integrations and options for customization, structured authoring, great content re-use features, variables, etc. There are a lot of ways to set things up, and you're not limited to doing thing one way because of the tool. There are many paths to success with Paligo, and you can really find many ways to fit what you need. Things I really love: - Ease of use - Lots of publishing settings and features - Great UI - Always adding new features and quality of life improvements - No restrictions on number of levels deep. - True topic authoring. - Easy content reuse down to the element level - Great review features The Paligo team is also amazing. They're responsive, helpful and really hoping to make your use of the tool a success. **What do you dislike about Paligo?** There are some small things I'd like to see them add, but I've got NO big dislikes. More keyboard shortcuts and menu navigations using the keyboard, add external files as well as images to media so if you have to add a file for a customer to download you can, and maybe a few more quality of life things, but they're all minor. **What problems is Paligo solving and how is that benefiting you?** Paligo is enabling us to build out our external documentation completely from the ground up without major limitations. We are able to meet all the criteria we set out to have including topic-based authoring and content reuse. We can add google analytics and disqus to the output easily as well as custom CSS, Javascript, etc. ### 17. Powerful and complicated solution **Rating:** 4.5/5.0 stars **Reviewed by:** Ilona K. | Documentation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Paligo?** I've been particularly happy with the level of training customer support we have received, and the speed with which the support team answers questions. Other things I like include the fact that Paligo is cloud-based so the doc team can use any computer they prefer; however, we own the content so we can download our documentation and host it ourselves. **What do you dislike about Paligo?** There are elements of the UI that we find confusing such as non-standard icons. In addition, after importing our documentation - which was originally written in markdown - we had to spend a lot of time in the raw XML to fix it. The biggest issue we've found, however, is the lack of a global search-and-replace. **Recommendations to others considering Paligo:** One caveat: it's complicated to import documentation into Paligo (unless it's already in XML). Be sure you leave substantial time for clean-up after your import. Also, be sure to make full use of variables from the beginning. That will help you down the road. **What problems is Paligo solving and how is that benefiting you?** Paligo is enabling my team to convert our doc set to structured documentation, which is useful because we have some concepts that are the same between our platform and cloud products. ### 18. Hard to beat for a small team that needs reuse / translation / SaaS / single-source to many targets **Rating:** 4.5/5.0 stars **Reviewed by:** Robert L. | technical documentation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Paligo?** Paligo makes it practical to update multiple versions of multiple products with heavy topic and snippet reuse. It's also possible to create and edit docs on any system with a web browser: Windows, Mac, or Linux; real hardware or VM. It supports many targets. We currently publish to context-sensitive web help, the company website, PDF, and Zendesk. **What do you dislike about Paligo?** Review workflow, management, and status tracking could be improved. So could OpenAPI integration (which is pretty good, just a step down from Stoplight). **What problems is Paligo solving and how is that benefiting you?** We needed to update docs for multiple releases of multiple products. Paligo's versioning, reuse, and integrated CCMS make that practical and relatively easy. We also needed auditable review tracking. That's not the most mature part of the product, but when necessary, we can track down who revised and approved things. ### 19. Great tool at a reasonable price! **Rating:** 4.5/5.0 stars **Reviewed by:** Beverley A. | Sr. Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Paligo?** Paligo met all of our top requirements: an easy-to-use interface, a review tool, version control, reuse capabilities, and built-in HTML publishing. And Paligo continues to improve features and add new ones, taking into account requests from the user community. The interface is easy to use for the most part--similar to DITA tools I've used. The fact that Paligo incorporates a CCMS is a considerable benefit. I've worked at companies that used an independent CCMS and experienced the effort and cost involved in maintaining it. Also, Paligo's help desk is very responsive. **What do you dislike about Paligo?** Tables can use some more improvements (they work ok, but modifying them could be easier). API documentation has some bugs to work out, but it's been improving. The review tool, while very useful, could use some usability improvements. **Recommendations to others considering Paligo:** Having used Oxygen and XMetaL for DITA, I find Paligo closely equivalent. No tool is perfect. Being a newer tool, Paligo is still growing its feature set and improving on existing features. We did a lot of research before selecting Paligo and found that the functionality for the price couldn't be beaten. We are into our third year using Paligo and have been overall very happy with our decision. **What problems is Paligo solving and how is that benefiting you?** Before Paligo, we had no version control. Even with only two writers, it created problems for us. So that was a big problem we needed to resolve. In addition, as the company has added more products, the reuse options that Paligo offers have improved efficiency significantly. There is no way we could have handled the added workload without those capabilities. Additionally, reviews were previously done by emailing a PDF and consolidating review comments. The review tool is much more efficient and allows reviewers to see each others' comments. ### 20. Perfect Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Paligo?** This balances the need for a complex solution with an intuitive interface and design. Cloud-based is a major plus. a solid training system and support section to help you get going. **What do you dislike about Paligo?** The learning curve, however, this is my first time using a CCMS, and this is the lightest learning curve of any of the software that I looked at. I had a publication with variables created in no time. **What problems is Paligo solving and how is that benefiting you?** We have over 25 datasheets that were 10 to 30 pages in length with 50% to 98% content reuse in some cases. Due to the bulk of datasheets that is growing, it has become hard to publish timely updates. Some pieces of content are in all 25 datasheets. We will likely expand our use of this into internal manufacturing procedures as well. ### 21. Robust cloud-based CCMS for new and experienced tech writers **Rating:** 4.0/5.0 stars **Reviewed by:** Cody D. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Paligo?** The best things about Paligo, in my opinion, are the user-friendly UI and authoring flow, the robust content reuse, and the many options for integrations. Most of my experience with structured authoring comes from Madcap Flare, but if you need a structured authoring tool on a SaaS platform, it's incredibly hard to beat Paligo. It's clear they've thought through the optimal workflow for authoring and prioritized the day-to-day functionality that most writers will frequently use. Without having used the tool at all before, I was up and running in just a few days with a customized site, reused content, and the info architecture I wanted. **What do you dislike about Paligo?** The biggest gap in Paligo is the lack of a built-out GUI theme editor. The layout editor is certainly sufficient, but being able to style the layout in a GUI instead of having to use a browser and custom CSS would be more user-friendly and allow users without CSS experience to more easily style their outputs. Also, even more content reuse options, such as reusing a portion of a phrase within a paragraph, would be great. **What problems is Paligo solving and how is that benefiting you?** I'm building and maintaining an end-to-end documentation portal with Paligo. The content reuse has been the main game-changer for us, in that it allows us to cut way down on maintenance time. ### 22. Excellent CMS combined with easy-to-use authoring functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Edel M. | Senior Information Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Paligo?** The structure and simple design of the Paligo platform mean that you can quickly write, organize, and publish your documents with minimal fuss. Even for the most novice of technical writers, it is easy to navigate, and a quickly learned system for basic tasks. For anything else, the Paligo help center is a great resource, while the support team is on-hand for anything else that you might encounter. Reusing topics and smaller chunks of text is uncomplicated and can be unlinked if required. You can manage your content to suit your needs and easily change the structure and move topics between folders without breaking links. **What do you dislike about Paligo?** While there are a number of platforms that integrate with Paligo, more integrations might be useful. **What problems is Paligo solving and how is that benefiting you?** The content strategy for topic reuse and the variabe sets across a large document set has been both a time and money saver.Various publishing style requirements have also been useful for differenct customer-facing documents. ### 23. Best single-sourcing tool available for professional management of cloud-native documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel C. | Director of Product Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Paligo?** As a cloud-native tool, it's easy to integrate without any complications into CI/CD along with additional and very desireable integratiosn. It's also the most intuitive and easy to learn DITA-like DocBook-based single-sourcing. Customer support is fantastic, as are the self-service resources. **What do you dislike about Paligo?** The API documentation layout and functionality is weak so for API docs, we rely on a different provider. **What problems is Paligo solving and how is that benefiting you?** As a cloud-native tool, it's easy to integrate without any complications into CI/CD along with additional and very desireable integratiosn. It's also the most intuitive and easy to learn DITA-like DocBook-based single-sourcing. We use the tool for multiple outputs related to multiple, overlapping platforms that we develop. ### 24. Paligo is intuitive, agile and a pleasure to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tamar W. | Documentation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2021 **What do you like best about Paligo?** Unlike most other leading documentation tools, Paligo is cloud-based, so that my PMs can easily review my updates, the translation feature is well-designed for localization, and the whole documentation process has clearly been designed for ease-of-use for a technical writer with easily created variables and painless cross-referencing. **What do you dislike about Paligo?** I would prefer more flexibility about where to place the copyright page. I found the initial training course to be unhelpful and the timing of the weekly help-hour to be inconvenient. That said, the tool is so intuitive that I picked up the basics immediately and Paligo support is very quick at responding to my questions about more complex issues. There is also a great community ( shoutout to Rochelle for answering some questions I posted there). **Recommendations to others considering Paligo:** If you are looking for a documentation tool that will produce both PDFs and online help ( HTML5), with easy translation and integration with other systems such as ZenDesk, then it's definitely worth trying Paligo. **What problems is Paligo solving and how is that benefiting you?** I am the sole writer in a rapidly growing company with constant demands for a quick turnaround on new documents based partially on pieces of existing content. Paligo enables me to singlehandly maintain user guides, integration guides and release notes for multiple products, in three languages, based on a single source of topics that can be quickly updated and streamed in different "flavors". It works really well with images too - updated and resizing is simple. ### 25. A Full Palette of Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Paligo?** Paligo is a feature-rich CMS that is fun to learn and easy to use. Having more advanced capabilities in my back pocket enables me to plan my documentation architecture around those features, and helps me sell my E-staff on ever more compelling doc. (The ability to machine translate alone is a potential game changer!) And meanwhile, I'm creating perfectly usable modular documentation that can be easily updated. **What do you dislike about Paligo?** I miss the ability to specify font colors for secondary and tertiary headers. Seriously, that's the worst thing I can say about Paligo! **What problems is Paligo solving and how is that benefiting you?** The developers at this place do everything in Google Docs because it's easy to learn how to use them, and they're highly collaborative. Also -- like most developers -- these developers have trouble making time to do doc review. I was able to show them in about five minutes that doc review in Paligo is much like commenting in a Google Doc, and suddenly compliance was mine! Pretty amazing. ### 26. Up and running in record time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Paligo?** Generating an HTML 5 portal site with search and help system is very fast. The portal is also infinitely configurable, so it's the best of both worlds. You can get up and running fast, but still have a lot of configuration options. The integrated Algolia search is super helpful in making the site look neat and tidy. **What do you dislike about Paligo?** The lack of documentation for DocBook markup is sometimes annoying. I would prefer that all options were documented, and they are not. Sometimes, I can't figure out what some DocBook elements are for, even when I use them. Also, while Paligo's HTML portals are very configurable, they are not infinitely configurable. There is also a huge amount of inheritance with the CSS which can make lots of unintended changes to your site when you edit a style. Basically, I like that Paligo does a lot, but I would like it to do even MORE! **Recommendations to others considering Paligo:** Paligo isn't like anything else I've used before, but it's a knack. I suggest spending some time to figure out how it works. Once you learn how it works, it's easy to use. The best way to learn to use it is to jump in and try using it to solve problems. The basic features are documented well in the Paligo documentation. If you can't figure out how to do something, look it up. **What problems is Paligo solving and how is that benefiting you?** I am my company's only technical writer, and Paligo makes it possible (at least for now) for me to handle all documentation tasks myself. Everyone was impressed at how nice our documentation portal looked, and I was able to have it running in less than a month from my start date (disclaimer: I had prior experience with Paligo!). It's helpful to get our release notes up quickly using templates to keep things consistent. It's almost as fast as putting them up on an internal Confluence page! Paligo helps me move fast and helps our small-ish company to look professional. ### 27. Simplicity match with power. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Technical writer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Paligo?** It just works from the box. Simple to use and easy to generate your output. Creating the look and feel you want in an easy to manage, supportive process. Never had to get involved with the code when writing. **What do you dislike about Paligo?** Getting the structure right in the beginning is critical because it becomes very messy when you have to move a large output around. I have found their support guides to have a limitation in that they are either too technical or written for novices and not supplying what I need. **What problems is Paligo solving and how is that benefiting you?** I am creating an online user guide for a complex piece of software and producing it in multiple outputs. ### 28. User Friendly, and Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Julius W. | Policy developer & legal assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Paligo?** Paligo has a very nice user interface. It also organizes the content well that you can't miss them. The variable feature helps someone design multiple different publications with just a few clicks. The reuse feature is very helpful in saving time and size. **What do you dislike about Paligo?** I could not center a small table to the center of the page. However, I think I have not researched enough how to do that. **Recommendations to others considering Paligo:** Paligo is a good software for technical documentation. It saves time and the document integrates well with other platforms like Amazon and Zendesk among others. **What problems is Paligo solving and how is that benefiting you?** I use Paligo for creating, updating, and publishing product documentations. ### 29. Great tool for authors **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi P. | Director of Product Content Design & Management from UX to Documentation, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2021 **What do you like best about Paligo?** It is easy to learn and highly dependable. Once you know your way around, it's easy to create and edit documents and help content intuitively without thinking. **What do you dislike about Paligo?** The review function is a little clunky, I usually don't use it. **What problems is Paligo solving and how is that benefiting you?** We use Paligo to have a back-end CMS and the ability to scale. Easy to add contributors while maintaining control. ### 30. Great software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Paligo?** I like the User Interface as it is much more modern than other XML software's. I also find it easy enough to use, and the documentation and videos are very helpful. **What do you dislike about Paligo?** I think the downside for me is the lack of a customer support phone line. Quite often, I have deadlines and meetings where I will need an answer straight away to a particular question, and instead, I have to email and wait for a response that might not come as quickly as I need. **What problems is Paligo solving and how is that benefiting you?** I use Paligo to publish documentation in both a PDF format and HTML5 format for our Knowledge Centre. The benefits are that it creates flexibility for publishing content in different formats, and provides a one-stop-shop for writing, reviewing, and publishing. ### 31. Great cloud-based CCMS and help authoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ben R. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2021 **What do you like best about Paligo?** Paligo is cloud-based, so it works on all platforms and has regular updates. It has lots of options for reusing different kinds of content. It's a combined CCMS and help authoring platform. It has variables and conditionals. It has good features for reviewers. It has lots of options and toggles to customize your output. It has built-in translation management workflows. I chose Paligo after an extensive review of my company's needs and competitors, such as Flare and static site generators. Paligo can do everything Flare can do, works on all platforms, and is less expensive for my use cases. And it has a pretty and functional UI. **What do you dislike about Paligo?** Paligo advertises an integration with Freshdesk, but the integration is so immature that it's practically unusable except for a small set of circumstances. This has been my biggest disappointment. When I have large topics with large tables, it can take longer than I like to save and generate output. But Paligo is a complex tool, and I don't find the delays to be excessive. It has a somewhat steep learning curve and can be frustrating for those who don't have prior experience with these types of tools or who don't use it on a regular basis. **What problems is Paligo solving and how is that benefiting you?** We were able to get up and running very quickly with little setup time. Paligo's reuse capabilities save us a lot of time and help ensure better consistency. The ability to output the same content to different formats and integrate with other services has been so helpful in distributing content to different mediums. ### 32. Everything I need in one tool: authoring, versioning, publishing, content & translation management **Rating:** 4.5/5.0 stars **Reviewed by:** Philippe P. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Paligo?** All in one tool Simple & Modern UI Profiling is simple and easy to use In-context translation (translation view) **What do you dislike about Paligo?** A bit slow Editing content directly without using custom CSS systemically No translation memory **What problems is Paligo solving and how is that benefiting you?** My workflow is now unified with no cut: - No more topics to be reviewed by SMEs with any extra tools. SMEs can now review content directly in paligo. - No more complex translation management by converting projects to be translatable. I can easily translate content directly in paligo or decide to export it to be translated with a third software. - No more content to be aligned with different languages. I can now guarantee that the translations are perfectly aligned together, thanks to IDs. My workflow is now agile from the beginning until the release and all this thanks to paligo ### 33. Paligo Gets Results **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Paligo?** Paligo produces a variety of output such as Web, PDF and fairly credible docx. The editor is simple and the Layout editors provide extensive flexibility. **What do you dislike about Paligo?** The learning curve is steep. (But it does pay off in the end.) **What problems is Paligo solving and how is that benefiting you?** Paligo can easily produce "traditional" technical publications such as User Manuals in various output formats. I have also used it to generate a dynamic document - a troubleshooting guide that requires frequent updates and additions. ### 34. One-stop Solution for Technical Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Amit D. | Staff Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Paligo?** CCMS - by far the best. No fat client requirement. Can access anytime, anywhere, from any device. That's a massive benefit. I don't recall when was the last time I contacted their support for help. Over a period of time, I have noticed Paligo's tools have scaled and become quite robust giving you a commendable uptime on cloud. **What do you dislike about Paligo?** Nitpicking over tiny details like the drag and drop feature from left nav topic list to publication list. For reasons unknown, Paligo never allows the user to drag and drop at the appropriate location of the publication. By default the drop occurs at the bottom of the publication list. Another issue is access control. With increasing number of technical writers, there is a need to have some kind of access control within the CCMS. There isn't any. **Recommendations to others considering Paligo:** If you have a ver complex authoring system involving a separate authoring, CMS, and review tools, and requires high cost of maintenance (like upgrading to new DTDs periodically to comply with DITA versions, down time costs, etc), consider Paligo. Their review workflow within the tool is great. Getting onboard is very simple and if you think migrating your content from the old XML system to Paligo will be a a daunting challenge, well NO! Paligo support gives you great support to help you migrate your content. **What problems is Paligo solving and how is that benefiting you?** Don't have to invest in multiple tools viz., CMS, authoring and review tools, etc. With Paligo, everything's under one roof. Cost-effective solution. With quick integration with Zendesk (and other front end web hosting apps), getting the content online is now a matter of few clicks. Satisfying customers = Satisfying employees. ### 35. Absolute Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Martyn B. | E, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Paligo?** Paligo is a fantastic tool for our small OEM team, the software is great but most importantly the support is 2nd to NONE! **What do you dislike about Paligo?** There are many features not yet active but the team at Paligo are always pushing new updates through **Recommendations to others considering Paligo:** Do it!!!! **What problems is Paligo solving and how is that benefiting you?** We had simply no processes for managing our customer documentation, the ability to have everything in one managed space with traceability and a fast and efficient UI is great. ### 36. Excellent Cloud-based CCMS **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. | Manager of Self-Service and Content, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Paligo?** The UI is easy to learn (important for a growing tech writing team) and intuitive in the long term. **What do you dislike about Paligo?** The ZenDesk Guide integration doesn't display which brand is currently active without opening the integration widget. Would be nice to see this information more easily. **Recommendations to others considering Paligo:** Make sure your needs are well understood when going into your trial period and discuss at length with your CSM. They were able to help me determine the proper workflows for publishing and localization. If you have never used an XML-based authoring tool before, take the training course. It is well worth it! **What problems is Paligo solving and how is that benefiting you?** We are managing content for multiple products in multiple countries. Some content is shared between brands. The filters and variables allow us to single-source a lot of this content instead of managing it in multiple places and risking any of the docs falling out of sync. We can also publish to multiple channels, which has allowed us to create custom guides for our enterprise users with minimal effort! ### 37. Paligo is fast, responsive, stable and precise, and: Looking good! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Paligo?** For a full-fledged technical writer several aspects have to be met by a true Help Authoring Tool (HAT) in order to be ranked into that category. Allow editing of style sheets for formatting and corporate design. Have persistent links. Make reusing of content easy and reliable. Allow the use of variables and the possibility of versioning. Offer what is called Single-Source-Publishing: One place to edit, several common formats to publish to. The tool itself should have a clear structured and responsive as well as fast interface so after learning the basics you can focus on editing, not on the tool. Batch search&replace: There are still tools out there who do not allow that across topics/pages/files, which is dreadful for everyday work. All these should work-out-of-the box, not as additions whose compatibility is doubtful. Paligo does all this, based on the DocBook specifications which in turn are based on XML. That way, in the rare cases you need this, editing the code is clear and easy, too. Paligo's interface features are extremely well-structured, once you got the 'hang' of it you find them with 2 or 3 clicks on the outside. Adding and removing elements, inline images, lists, procedure steps or special heading formats is a breeze! It is fast and stable and the interface looks pleasing, without interrupting the major workflow: Editing. To boot, review and collaboration are easy and stable as well, with inline comments to be worked at in an editing interface or a special review one. I have worked with Wiki-Software pretending to be a 'HAT', as well as with most major HATs out there, at least for testing. Love some well. I rank Paligo among the best out there. **What do you dislike about Paligo?** Almost nothing. If anything, I would like to have a 'file' browser on a separate page or in windows that can be opened to move and copy topics and other elements. **Recommendations to others considering Paligo:** Create requirements internally first and then compare a couple of tools, test extensively before making a decision. **What problems is Paligo solving and how is that benefiting you?** Create and maintain software documentation and publish on short notice in several formats. Allow review and collaboration for multiple users and user roles. ### 38. Great Modularity and Reuse, Friendly Support Staff **Rating:** 4.0/5.0 stars **Reviewed by:** Monica W. | Technical Documentation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Paligo?** I like the modularity of Paligo, wherein topics are created and used in publications and can be reused across documents. I also love the Zendesk integration; in fact, Paligo's excellent relationship with Zendesk is what convinced us to purchase Zendesk for our Help Center! **What do you dislike about Paligo?** I like to joke that "Paligo doesn't have a learning curve, it has a learning brick wall." If you're coming from a Word shop like I did, it was a very different experience. However, once I took the training and consistently bug the Support staff (who are very knowledgeable, patient, and timely in their responses), it became a lot easier to navigate and architect. **Recommendations to others considering Paligo:** Once you get started with Paligo, make sure you take the training course. This will alleviate some of the shock of the complexity that may arise if you've never worked in this program before. **What problems is Paligo solving and how is that benefiting you?** Paligo allows content export into multiple formats; we publish our documentation to Salesforce, Zendesk, PDF, and until recently had also been publishing to HTML5. These integrations and choices make it easy to display your content wherever you need it to go. ### 39. More than just Technical Documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Ben M. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Paligo?** Paligo is a well thought out database system, with an easy to navigate web-based front end that allows for a variety of output formats. **What do you dislike about Paligo?** While Paligo has excellent documentation, produced in their own system, it would be nice to have a chat-based support agent available, especially during the initial stages of getting started with Paligo. **What problems is Paligo solving and how is that benefiting you?** We are working towards connecting our WordPress website with Paligo's API. There is good API documentation, but not much at all available to help the process of connecting WordPress. ### 40. The seamless experience of a novice **Rating:** 5.0/5.0 stars **Reviewed by:** Chad S. | Biomechanist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Paligo?** The fact that I had no experience with structured, Paligo enabled me to create a professional looking document. My favourite thing would probably be the themes. There are a variety that helped me get close to the general aesthetic I was after and then I could tweak it with company logos and basic CSS tweaks. **What do you dislike about Paligo?** Coming into the platform with no experience I found it slightly frustrating using the help documentation. The Paligo help documentation is created using their own platform and I wanted to be able to create a similar looking document with all the useful features. I had trouble because I didn't know the terminology of the features I wanted to replicate myself. Paligo have some great webinars, a few more of those would be a great resource in my opinion. **Recommendations to others considering Paligo:** My advice for people considering using Paligo is to just do it. Coming into the platform with no experience in structured authoring and I managed to create a large document and manage it efficiently. The fact that you can create topics and reuse content makes updating it straightforward. For example if you update a product image then it automatically updates everywhere in the document, you don't have to go through and find all the uses yourself. **What problems is Paligo solving and how is that benefiting you?** I use Paligo to help create a web based user guide for customers for a novel piece of technology. Paligo helped us integrate media of different formats so we can easily use text, images, and video. ### 41. Paligo is a great documentation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel G. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Paligo?** I like how easy it is to reuse my content. **What do you dislike about Paligo?** The search can get annoying to use sometimes. **What problems is Paligo solving and how is that benefiting you?** Paligo helps us publish our content to multiple platforms easily. ### 42. Very satisfied with Paligo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Paligo?** Flexibility, scalability, support and community. I enjoy the user interface and clear structure, as well as many slick everyday-use features like content reuse, XML tree, find and replace. There is a lot of flexibility for creating a wide variety of structures under various style and process constraints. There support is outstanding- friendly and capable. The interface is pleasant to look at and work from. **What do you dislike about Paligo?** There are some odd UI bits like the "Floating content panel" (I'm not bothered by the teeny tiny location arrow that others don't care for- I like its compactness and clarity of presenting elements and components). The Planner however leaves a bit to be desired in terms of coordinating multiple assignments with multiple reviewers, translators and contributors. The toughest part has been trying to understand the "standard best way to use Paligo". There are some gaps in documentation and workflow for some complex functions like localization and branching. It would be really helpful to have some basic use cases documented as examples for how a typical translation workflow is carried out, or how to use branching and merging for a typical release cycle. I know everyone's situation is different, but in the absence of some basic guidance I've had to do a lot of testing trial and error on my own. **What problems is Paligo solving and how is that benefiting you?** Migration, localization, release workflows ### 43. Awesome CCMS from the Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Ralf S. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Paligo?** Ease of use combined with all the features you require most of the time - it is this new approach to documentation tasks, simplified (but not simple!) and yet powerful, that makes Paligo so attractive. As it is browser-based, it is ideally suited to distributed working and cooperation with externals, and due to the "fresh" approach in the UX its learning curve is quite shallow. Being cloud-based, the update cycles are a breeze, and there is a constant supply of meaningful new features. **What do you dislike about Paligo?** Really, there is not much to complain about - some more "European" style options in the PDF output, that's probably all that bothers me in my day-to-day business ... **Recommendations to others considering Paligo:** Don not shy away from giving it a try - yes, it is the new kid on the block, yes, it is cloud-based, yes, it comes as SaaS ... but why not? ;-) **What problems is Paligo solving and how is that benefiting you?** Mostly print documentation for machine-building industry right now; hoping to lay my hands on some software documentation in the near future ;-) as Paligo seems to be a perfect fit for this particular requirement/customer ... ### 44. The Ultimate Tech Writing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Giuliana M. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Paligo?** The ease of publishing to multiple formats is a big plus. I really like the Layout editor and the preview provided to check your setup before publishing. **What do you dislike about Paligo?** The inability to upload multimedia files. **Recommendations to others considering Paligo:** I would recommend this for lone writers too. **What problems is Paligo solving and how is that benefiting you?** Creating help centres for applications that never had any kind of help system before. People really like the layout and ease of searching for information. ### 45. Paligo is the only CCMS solution for us **Rating:** 5.0/5.0 stars **Reviewed by:** Rochelle F. | Knowledge Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2020 **What do you like best about Paligo?** It fulfills all of our requirements for the mission-critical application for technical documentation: Integration with Zendesk, single-sourcing to PDF / HTML5 and more, easy to use, can get into the XML easily, portability (just in case), reviewers can make comments on the source, cost, and responsive Support. **What do you dislike about Paligo?** Needs folder permissions: New users should not be able to delete anything outside of their permissions. If we had folder permissions, we would add more authoring licenses instead of using Contributor licenses. **Recommendations to others considering Paligo:** If you have not used a CCMS before, get some training in XML-based documentation. If you have used on, such as AuthorIt, it's super-easy. If you are using Flare, I highly recommend that you look into Paligo to replace MadCap. We don't use the translation so much, but Paligo is light-years beyond other tech-doc applications with its translation/localization features. **What problems is Paligo solving and how is that benefiting you?** Before Paligo, the writer wrote in Google Docs and then published to PDF and attached the PDF to a Zendesk article. This did not collect all the changes in the final draft, took days to make a good PDF, and did not delete to Zendesk in a way that provided search. With Paligo, we quickly update hundreds of articles, create new articles, publish to multiple formats, track and set a status on comments, and set Look & Feel + different content very easily for each output. ### 46. Content is very organized, clean XML, and easy/convenient integration with Zendesk **Rating:** 4.0/5.0 stars **Reviewed by:** Oren B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2020 **What do you like best about Paligo?** I am using Paligo as a content management system (backend) for Zendesk. Organization of content is very easy in Paligo. Publishing to Zendesk is even easier - you can map content and push it to Zendesk while keeping the links intact. I am also very pleased with their customer support. Anytime I have a question/issue, they go above and beyond to help me, which is very important to me. **What do you dislike about Paligo?** I would say the UI could use a bit of improvement to be more user friendly. Tooltips would also be beneficial, and the organization of content folders and topics could use work - I find workarounds, like adding a letter (alphabetically) in front of the content folders so it can be organized the way I want it. I haven't found a solution for topics within topics though. **What problems is Paligo solving and how is that benefiting you?** Content Reuse is a big one. We have content that can be reused in multiple places, however, Zendesk doesn't have a solution for that, so that's big. Also, when authoring in Zendesk, styles are not consistent. With Paligo, content is structured, so when I publish, it looks the way I want it to look. ### 47. Solid set of functionality, fantastic usability, clean UI, overall great product **Rating:** 4.5/5.0 stars **Reviewed by:** Mio K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Paligo?** As I said in the title, the user experience is great. I don't get frustrated using the product, which may not sound like a glowing review, but how often do you get to say that? It allows conditionalization and the use of variables. It lets me publish the same content in different formats. I can reuse content in different publication sets easily. We had another SaaS product with a terrible performance so I was worried about Paligo's performance, but the editor is snappy enough I quickly forgot about my concerns. **What do you dislike about Paligo?** They've released some automation features, but we haven't been able to make it to work. Hopefully with their support we'll have it up and running soon. In the CICD world we all are entering in this is a critical feature. Also I wonder what happened to the markdown editor we once had. **Recommendations to others considering Paligo:** Paligo is a young small company but their product is solid. I highly recommend checking them out to see if they can take care of your documentation needs. **What problems is Paligo solving and how is that benefiting you?** Content conditionalization and reuse, cross-country collaboration, multiple output formats. ### 48. Fantastic professional technical authoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ian S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Paligo?** Having used Paligo for more than two years, I would not want to go back to using any other authoring software. I have been a technical writer for 30 years, and used most of the major WP/DTP/HAT offerings during that time, but for functionality and ease of use nothing comes close to Paligo, which is truly a tool for the 21st century. It's in the cloud, making collaboration simple and software updates invisible. It's based around DocBook, so all your content is structured, modular and reusable, and you can publish to all the major formats with a click of a button. Support has been excellent, feature requests are responded to swiftly, and the product is constantly increasing in its capabilities, versatility and integrations. There's a great community of users, and a real personal feel to interactions with Paligo staff. I can't recommend it highly enough! **What do you dislike about Paligo?** Nothing. I really wouldn't change anything. **Recommendations to others considering Paligo:** Try it for free and talk to them! **What problems is Paligo solving and how is that benefiting you?** Authors can collaborate easily, good document structure is enforced, and reviews are managed by the tool, simplifying what has traditionally been one of the worst aspects of the document life-cycle. ### 49. Paligo is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Paligo?** Ease of use. I also like being able to send reviews easily. **What do you dislike about Paligo?** Hard to customize (the online help is not very clear. Would like to be able to use the product offline if I have files checked out. **Recommendations to others considering Paligo:** Try importing your files, format, generate output. Also test with your translation department. **What problems is Paligo solving and how is that benefiting you?** Sharing source files in a repository ### 50. Favorite Documentation Software of a Technical Documentation Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sam A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Paligo?** Paligo has the best customer support of all the services I use in my technical documentation business. I recommend Paligo to all of my clients. The reusable topics, easy-to-navigate TOC management and version control, along with variables and separated content and publishing formatting is fantastic. **What do you dislike about Paligo?** Sometimes importing new documentation can be tricky, but if you take the time to think about your documentation strategy, the structure of your content within Paligo can be ultra-effective. **Recommendations to others considering Paligo:** Definitely take the offered training - it makes onboarding so much easier! **What problems is Paligo solving and how is that benefiting you?** Using their single-source authoring structure has saved my clients hours and hours of time and money. When a topic needs to be updated, every single document that uses that topic is automatically updated as well. The same goes for variables, the output formatting, etc. A fantastic software that is cloud-based and has rapidly-responding support from around the globe. ## Paligo Discussions - [Who uses Paligo?](https://www.g2.com/discussions/who-uses-paligo) - 2 comments, 1 upvote - [Table Alignment](https://www.g2.com/discussions/table-alignment) - 2 comments, 1 upvote - [Is Paligo cloud based?](https://www.g2.com/discussions/is-paligo-cloud-based) - 1 comment - [How does Paligo work?](https://www.g2.com/discussions/how-does-paligo-work) - 1 comment - [Does Paligo use DITA?](https://www.g2.com/discussions/does-paligo-use-dita) - 3 comments - [View Paligo pricing details and edition comparison](https://www.g2.com/products/paligo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+06%3A40%3A39+-0500&secure%5Bsession_id%5D=a75c0412-7ccb-4929-96cc-7127b25d1652&secure%5Btoken%5D=a992b8a9d6db144863be60d64e3fbd5cb25d0917250427e9ec7a335e315ddda1&format=llm_user) ## Paligo Features **XML Data Model Type** - DocBook - SCORM **Software Model** - SaaS (Software as a Service) - Cloud-based **Creation Features** - XML Authoring - Workflow Management - Collaborative Review ## Top Paligo Alternatives - [Heretto](https://www.g2.com/products/heretto/reviews) - 4.1/5.0 (39 reviews) - [Author-It](https://www.g2.com/products/author-it/reviews) - 4.0/5.0 (37 reviews) - [Storyblok](https://www.g2.com/products/storyblok/reviews) - 4.5/5.0 (576 reviews)