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Compare Ada Software and Zoom Virtual Agent 
At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Mid-Market (76.2% of reviews)
Entry-Level Pricing
No pricing available
$ < 50,000 annual customer service requests
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaZoom Virtual Agent
Star Rating
(218)4.5 out of 5
Market Segments
Mid-Market (76.2% of reviews)
Pros & Cons
Entry-Level Pricing
$ < 50,000 annual customer service requests
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Virtual Agent excels in handling customer queries efficiently, with users appreciating its ability to answer common questions instantly and route complex issues to the right agent. This feature significantly reduces the need for constant human involvement, making it a strong choice for businesses looking to streamline customer support.
- Users say that Ada stands out for its ease of use and excellent support, with many highlighting the straightforward implementation process. Reviewers have noted that the Ada team is responsive and helpful when it comes to creating new features, which can be a major advantage for teams looking to adapt quickly to changing needs.
- According to verified reviews, Zoom Virtual Agent offers a robust set of communication tools, including the ability to conduct meetings within meetings. This feature allows teams to separate into different rooms and regroup later, enhancing collaboration and making meetings more engaging.
- Reviewers mention that while Ada has a strong focus on training and improvement, some users feel that its integration capabilities, although effective, may not be as seamless as those offered by Zoom Virtual Agent. Users appreciate Ada's ability to sync knowledge from support platforms like Zendesk and Freshdesk, but some desire more comprehensive integration options.
- Users highlight that Zoom Virtual Agent's quality of support is notably high, with a score that reflects its effectiveness in assisting users. This is particularly beneficial for businesses that require reliable support to maintain their customer service operations without interruption.
- G2 reviewers note that Ada's customization options are impressive, allowing users to tailor the chatbot experience to their specific needs. This flexibility is complemented by a strong coaching feature, which helps teams quickly see the results of updates and improvements, making it a valuable tool for businesses focused on continuous enhancement.
Pricing
Entry-Level Pricing
Ada
No pricing availableZoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Ada
No trial information availableZoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.6
149
Ease of Use
8.9
133
8.7
149
Ease of Setup
8.6
117
8.5
105
Ease of Admin
8.8
121
8.6
98
Quality of Support
9.4
130
9.0
148
Has the product been a good partner in doing business?
9.4
120
9.4
100
Product Direction (% positive)
9.3
127
9.1
136
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
69
8.0
35
8.7
63
7.7
35
9.1
68
8.4
35
8.6
66
8.2
30
8.0
56
Feature Not Available
Platform
8.9
60
8.2
30
8.4
62
8.0
34
8.6
63
8.4
35
7.7
68
8.1
34
7.7
49
7.2
24
8.7
59
7.9
25
8.6
66
7.3
28
Generative AI
8.3
9
9.2
11
7.6
9
9.2
11
Conversational Platform
9.1
18
Not enough data
8.3
12
Not enough data
9.0
14
Not enough data
8.3
11
Not enough data
Support Automation
8.6
15
Not enough data
8.7
18
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
Not enough data
6.9
7
Not enough data
9.0
8
Not enough data
Automation
8.3
8
Not enough data
8.3
8
Not enough data
7.5
8
Not enough data
Artificial Intelligence
7.7
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
Generative AI
7.5
8
8.7
5
Self-Service Experience
8.5
75
8.1
45
8.3
72
8.1
80
8.1
50
6.6
27
7.8
26
8.6
30
8.3
31
7.8
36
Self-Service Platform
8.7
30
8.4
44
8.5
33
8.1
42
8.3
34
7.8
44
8.0
35
7.9
36
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.3
10
Not enough data
9.0
8
Not enough data
8.9
9
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
9
Not enough data
8.0
9
Not enough data
8.8
8
Meeting Insights - AI Meeting Assistants
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.8
10
Accessibility - AI Meeting Assistants
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Agentic AI - AI Meeting Assistants
Not enough data
9.4
8
Not enough data
8.3
8
Not enough data
8.8
7
Not enough data
8.3
8
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Zoom Virtual Agent are categorized as Customer Self-Service, Chatbots, and AI Chatbots
Unique Categories
Ada is categorized as Conversational Commerce Platforms, AI Customer Support Agents, Customer Service Automation, Conversational Support, AI Agents For Business Operations, Multilingual Customer Support, Digital Customer Service Platforms, Social Customer Service, AI Voice Assistants, Customer Communications Management, and Conversational Marketing
Zoom Virtual Agent is categorized as AI Meeting Assistants and AI Writing Assistant
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Computer Software
19.8%
Retail
6.9%
Internet
6.9%
Health, Wellness and Fitness
5.4%
Consumer Services
5.4%
Other
55.4%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
Does Solvvy offer a free trial?
1 Comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 Comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 Comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
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