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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
No pricing available
$0.99 1 Resolution
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaFin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a score of 9.3, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, Ada's live chat feature received a lower score of 8.9, indicating that while it is effective, it may not match the immediacy and user experience offered by Intercom.
- Reviewers mention that Ada shines in the quality of support, achieving a remarkable score of 9.4, which is significantly higher than Intercom's score of 8.7. This suggests that users of Ada feel more supported and satisfied with the assistance they receive, making it a strong contender for businesses that value customer service.
- G2 users highlight Intercom's superior ticket creation user experience, scoring 8.7, which is higher than Ada's score in this area. This indicates that users find Intercom's interface more intuitive and efficient for managing customer inquiries, which can lead to better overall customer satisfaction.
- Users on G2 report that Ada's automation capabilities, particularly in customer interaction automation, are impressive, with a score of 9.4. This feature allows businesses to streamline their customer service processes effectively, while Intercom's automation features, although strong, do not reach the same level of user satisfaction.
- Reviewers mention that Intercom's customization interface is rated at 8.5, which is slightly lower than Ada's score of 8.7. This suggests that users may find Ada's platform more flexible and adaptable to their specific needs, which is crucial for businesses looking to tailor their customer engagement strategies.
- Users say that both platforms offer robust analytics features, but Intercom's performance tracking and trends analysis scored higher at 8.7 compared to Ada's 7.8. This indicates that businesses using Intercom may have better insights into their customer interactions, allowing for more informed decision-making.
Pricing
Entry-Level Pricing
Ada
No pricing availableFin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Ada
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.8
2,818
Ease of Use
8.9
133
8.9
2,848
Ease of Setup
8.6
117
8.4
1,457
Ease of Admin
8.8
121
8.6
1,305
Quality of Support
9.4
130
8.6
2,714
Has the product been a good partner in doing business?
9.4
120
8.8
1,302
Product Direction (% positive)
9.3
127
8.8
2,669
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
8.2
12
9.1
84
8.5
13
9.0
86
8.1
12
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
9.0
10
9.1
81
8.1
12
8.8
82
8.7
10
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
8.6
69
8.8
596
8.7
63
8.8
586
9.1
68
9.0
586
8.6
66
8.8
556
8.0
56
8.6
478
Platform
8.9
60
9.5
611
8.4
62
8.9
581
8.6
63
8.8
578
7.7
68
8.7
561
7.7
49
8.2
419
8.7
59
8.9
528
8.6
66
8.8
582
Generative AI
8.3
9
Feature Not Available
7.6
9
8.4
140
Conversational Platform
9.1
18
8.7
1058
8.3
12
8.7
837
9.0
14
8.7
858
8.3
11
9.0
779
Support Automation
8.6
15
8.6
859
8.7
18
8.7
901
8.8
17
8.5
518
9.0
18
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
8.6
200
6.9
7
7.4
185
9.0
8
9.0
206
Automation
8.3
8
8.4
205
8.3
8
8.3
206
7.5
8
8.5
197
Artificial Intelligence
7.7
8
8.5
198
8.8
8
8.6
193
9.2
8
8.5
199
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Generative AI
7.5
8
8.2
94
Self-Service Experience
8.5
75
8.9
652
8.3
72
8.9
651
8.1
50
Feature Not Available
7.8
26
8.2
490
8.3
31
8.4
535
Self-Service Platform
8.7
30
8.7
530
8.5
33
8.7
534
8.3
34
8.4
474
8.0
35
8.6
519
Agentic AI - Customer Self-Service
7.2
6
7.4
46
7.5
6
7.8
45
7.8
6
7.4
46
7.5
6
7.8
47
8.6
6
8.1
50
5.3
6
7.4
47
7.2
6
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
7.6
168
8.0
9
7.9
166
7.6
9
7.7
164
8.7
9
8.5
163
9.1
9
8.0
159
Customer Interaction Automation - AI Customer Support Agents
5.2
8
7.4
157
7.3
8
7.9
158
8.5
9
7.9
159
8.2
10
8.3
159
Automation
8.3
10
8.1
160
8.0
9
7.9
158
5.0
8
7.2
154
Autonomy
6.9
8
7.5
161
7.7
8
7.7
161
7.6
9
7.2
157
8.0
9
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Fin by Intercom are categorized as AI Customer Support Agents, Customer Service Automation, Conversational Support, Customer Self-Service, AI Agents For Business Operations, Chatbots, Digital Customer Service Platforms, Social Customer Service, Customer Communications Management, and Conversational Marketing
Unique Categories
Ada is categorized as Conversational Commerce Platforms, Multilingual Customer Support, AI Voice Assistants, and AI Chatbots
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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