MSP Software

I have been using the Sophos firewall for over five years, and I find that the amount of administrative work required for reporting is minimal. Review collected by and hosted on G2.com.

Sophos offers top-notch cybersecurity that stands out for its seamless integration, user-friendly interface, and effective protection. I have found their support to be responsive, with quick resolutions and strong product knowledge, especially in areas like LAN, WAN, SSL, and VPN. Our experience with Sophos Central has been excellent—it provides a single cloud-based management solution for all our Sophos next-generation technologies, including endpoint, server, mobile, firewall, ZTNA, and email. The unified management console, real-time information sharing between products, and automated incident response have made managing cybersecurity much simpler and more efficient for us.

Sophos has been especially beneficial for environments like ours that rely on BYOD. We use the Captive Portal and have integrated our NAS into the infrastructure. Our BYOD-ready setup was designed, deployed, and implemented in-house with Sophos's support, and we take great pride in what we've achieved. Review collected by and hosted on G2.com.

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature.. Review collected by and hosted on G2.com.

OS and Software patching and showing at a glance which devices this has failed on, and most importantly for us being able to automate scripts on devices which helps us keep other aspects of the workstations up to date.

I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me.

It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted. There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne.

We also use it for MDM to ensure that company owned iPhones are being updated and we can remote wipe them and change passcodes if users forget them. Review collected by and hosted on G2.com.

Nothing I have disliked for Check Point Next Generation Firewall so far. It works flawlessly. The Check Point Next Generation Firewall works flawlessly. One thing that comes to my mind is that the update process takes so much time. Review collected by and hosted on G2.com.

Check Point NGFWs effectively address key security challenges like threat visibility, policy management, and secure integration across environments.

The solution is easy to use, with a clean interface and powerful monitoring tools that help us maintain a strong security posture. Support quality is excellent, and the active community provides valuable insights and resources. Overall, it’s a reliable, cost-effective solution that delivers both functionality and peace of mind. Review collected by and hosted on G2.com.

The biggest drawback for me is that the mobile app feels pretty limited compared with the web dashboard. Also, while the AI features are a nice addition, they’re locked behind a paid add-on. That can make the overall cost feel a bit steep for a solo freelancer, especially if you want the 'latest and greatest' tools. Review collected by and hosted on G2.com.

The biggest problem Atera solves for me is tool fatigue and fragmentation. Before Atera, I was constantly jumping between different apps for remote desktop access, doing patch updates manually, and using a separate system just to track my time. Review collected by and hosted on G2.com.

I have nothing negative to say about the operational performance of Pandora FMS's features, I believe it is software that offers a top quality digital security system. Review collected by and hosted on G2.com.

By using the digital features and resources of Pandora FMS, I have managed to free my networks and virtual systems from all kinds of viruses and security risks, now I can protect my data and carry out my online activities without any problems. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

The biggest challenge is lack of name recognition as we leverage ENA as part of the services that we provide to our client base. From targeted marketing or more highly visible partnerships, the Entuity name needs more recognition in the IT Network world. They were purchased by Park Place a few years ago which has helped in some areas but not in the area of name recognition in the monitoring space.

One other area of concern, which is likely true with many vendors, but something we didn't used to see with the Entuity folks is they tend to defer instead of just coming out and saying 'no' to some questions. If we are asking for them to support something new that doesn't make sense to them we would appreciate a more open and honest answer. I recently met with their executive team and got those answers that their engineers will no longer provide. Review collected by and hosted on G2.com.

Do a trial and work with the sales engineers. As a hosting company we have a very large and complex network and produces situations that they could not handle. The sales engineers immediately took those to development and in roughly one week we had a custom hot-fix that addressed all of our concerns. And to our delight, all of those changes were included in the GA product release to the public. Review collected by and hosted on G2.com.

The biggest has been tool consolidation. When we are supporting a client that is having a performance problem, the ability to go to a single console to see all the network views that we care about (instead of half a dozen different products) goes a long way to reduce the time to resolution. Then on top of that are all the event management rules we can leverage to control unwanted noise and out of the box integration to our preferred enterprise management tool, BMC TrueSight.

Another major gap that we have used Entuity to fill is to have regular backups of network equipment configurations across many brands. There are still some gaps but it is narrowing. Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

The "Ajax GUI" feels like a time capsule from 2012. While it’s functional, the way it handles "Libraries" and "Maps" is unnecessarily clunky. If you want to move a group of 50 sensors to a different probe, you can’t just drag-and-drop them in a modern, snappy way; you often end up clicking through nested menus that feel sluggish once your sensor count crosses the 5,000 mark. Review collected by and hosted on G2.com.

The "Finger-Pointing" Fix: We had a recurring issue where the DB team blamed the Network team for slow queries. By deploying a Remote Probe inside the DMZ and using a "Packet Sniffer" sensor specifically for TDS (SQL) traffic, I proved that the latency was happening at the application layer, not the wire. It saved us about 10 hours of weekly "war room" meetings. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

One downside is that advanced configuration options are limited. If you want very deep or custom networking rules, it may feel restrictive. Pricing can feel a bit high for small teams, especially when compared to basic VPN tools. Some features require time to fully understand, especially if the team is new to zero trust concepts. The product works very well, but debugging rate connection issues can still take time. Another small drawback is that logs and advanced analytics could be more detailed for deeper troubleshooting. Review collected by and hosted on G2.com.

NordLayer solves the problem of secure access for modern, distributed teams. Traditional VPNs were built for offices, not for remote-first teams and cloud systems. The biggest benefit is simplicity with security. I don't need to design complex network rules or manage VPN servers. NodeLayer handles most of that for me. It helps reduce security risks by limiting access based on roles and identity. Even if credentials are compromised, access is still controlled and limited. From a backend and operations point of view, the NoderLayer keeps internal services private. APIs, admin panels, and databases don't need public exposure. Another major benefit is easy onboarding and offboarding. New team members can get access in minutes, and leaving users can be removed instantly. It supports remote work very well. Team members can securely access systems from anywhere without complicated setup. NordLayer also helps with compliance and audits. Centralized access control and visibility make reviews much easier. It reduces operational overhead. No need to manage VPN infrastructure, patch servers, or rotate certificates manually. Another benefit is consistency. Access behavior stays the same across locations, devices, and teams, which avoids confusion. It improves incident response. If something looks risky, access can be restricted or revoked immediately. Norlayer also supports scaling without pain. As teams or systems grow, security doesn't become harder to manage. It helps reduce developer friction. As a backend developer, I don't have to constantly think about IP whitelisting or temporary access rules. Things just work once access is given. NordeLayer makes environment separation safer. Access to staging, production, and internal tools can be clearly separated, which reduces the chance of human mistakes. It works well with cloud-based systems. Whether services are on AWS, GCP, or internal servers, NORDLayer fits naturally into a cloud-first setup. The platform encourages better security habits without forcing strict or painful workflows on the team. It reduces the need for shared credentials. Each user has their own controlled access, which is safer and easier to track. The setup feels future-proof. As security needs to change, NordLayer already follows modern best practices like identity-based access. It gives peace of mind during external access scenarios, such as vendors or short-term collaborators, because access can be limited and time-bound. It saves time during onboarding and offboarding. When someone joins or leaves the team, access can be added or removed quickly, touching multiple systems. It lowers the risk of accidental exposure. even if someone's device is compromised. Access is still controlled through identity and policies. The dashboard makes it easy to understand who has access to what without digging through configs or documentation. It works quietly in the background. Once set up, developers don't need to think about it daily, which is ideal when focusing on backend work. It helps teams stay audit-ready. Access logs and user activity are available when needed, without extra tooling or manual tracking. It reduces dependency on the office network. Team members can work securely from anywhere without needing a fixed IP or VPN setup. It helps avoid misconfigurations by providing a clear default, which is useful when setting things up quickly. It gives peace of mind during deployments because access rules are already in place and don't need last-minute changes. Review collected by and hosted on G2.com.

What I liked least was the volume of alerts received via email, as they were very repetitive. The default thresholds seem to be too sensitive, which generates unnecessary notifications. Additionally, I feel that the minimum requirement of 16 GB of RAM for the probe can be a bit complicated or restrictive depending on the available infrastructure. Review collected by and hosted on G2.com.

Site24x7 has effectively solved the problem of complex and time-consuming device integrations. In the past, setting up monitoring could be difficult, but the platform's intuitive interface and step-by-step documentation have streamlined the process. This benefits us by significantly reducing the time spent on configuration and allowing us to deploy monitoring across our infrastructure much faster.

Additionally, it has eliminated the burden of manual reporting. The automatic generation of reports ensures we always have up-to-date visibility into system performance without manual effort. This benefits the team by freeing up time to focus on resolving issues rather than gathering data. Review collected by and hosted on G2.com.

Being in an environment that has mobile users bringing their own devices and using public wifi the pay per device model is difficult to stomach. Over 150 of our licenses are just user's cell phones. Review collected by and hosted on G2.com.

Tunneling, traffic shaping, and more. It is like an eye in the sky. The dashboard on our parter portal allows us to see all of our appliances at once and manage from afar. Review collected by and hosted on G2.com.

One area that could be improved is pricing, especially for individual users or small teams, as the cost can feel high compared to some alternatives. Licensing rules can also be a bit restrictive and sessions may occasionally be flagged incorrectly which can interrupt workflows. Additionally, performance can vary on very low bandwidth connections, where lag or reduced responsiveness becomes noticeable. Review collected by and hosted on G2.com.

I use TeamViewer for remote technical support and system access, solving the problem of providing immediate access without complex setup. It enables realtime troubleshooting, reduces downtime, and ensures consistent access from any location, enhancing productivity and minimizing delays. Review collected by and hosted on G2.com.

It's a good overall program I wished it was easier to navigate it though Review collected by and hosted on G2.com.

Network issues that now can be looked into by ISP and server technicians Review collected by and hosted on G2.com.

There really is nothing I do not like about Netbeez, the platform, and the management console. The HTML 5 based management console is cutting edge and simple to use. Easy for an IT generalist to navigate and create targets for alarms to help the business. Review collected by and hosted on G2.com.

I would highly recommend Netbeez as they provide a view that you cant get with any normal network/infrastructure monitoring platform. Simple to us, simple to understand the issues, and gives you the ability to look at the events and targets from any type of network from wireless to hardwired to a virtual appliance!! Review collected by and hosted on G2.com.

We have had issues with engineers making changes in the network and not validating that if a routing change is up and all the network services look good, but what about the users. Can they reach the apps, are the routes to the internet apps present, can my users access the internal apps. too many times we make changes and the route table is full but the users can't connect to an application. Netbeez allows us to check the sanity of all local services at each site quickly to insure 100% operation of our apps Review collected by and hosted on G2.com.

Cloud networking and licensing can be tricky at first, especially when enabling advanced inspection features. Monitoring is solid, but deeper cloud native visibility often requires pairing it with external logging or analytics platforms. Cost can increase as throughput and subscription services expand, so sizing needs to be planned carefully. Review collected by and hosted on G2.com.

It solves the problem of controlling and securing inbound and outbound cloud traffic at scale. By acting as a centralized enforcement point, it reduces exposure, improves segmentation, and simplifies managing connectivity between cloud and on-prem systems. This results in safer deployments and smoother cloud operations. Review collected by and hosted on G2.com.

Core Technical Names to be changed as per the Industry in which its being implemented. Example 'Alerts' is a great keyword in IT sector while in other sectors it may be Events/Alarm List. Review collected by and hosted on G2.com.

The MotaData AIOps shall be part of our Network Management System which will ensure the healthiness of the Network for the critical Metro communication Backbone architecture. Review collected by and hosted on G2.com.