MSP Software

Some advanced configurations, especially related to VPN, firewall rules, and log analysis, could be more intuitive. Identifying connectivity issues is not always straightforward and may require several diagnostic steps. More detailed reports and centralized troubleshooting tools would also facilitate daily administration. Review collected by and hosted on G2.com.

Sophos Firewall helps us protect corporate infrastructure, control access between different networks, and reduce security risks. We use features like VLAN segmentation, access policies, site-to-site VPN, and NAT rules to ensure more secure communication between systems and services. This provides greater control over traffic, facilitates network administration, and contributes to the stability and continuity of IT services. Review collected by and hosted on G2.com.

While NinjaOne was more expensive compared to other RMM solutions our team evaluated, the professionalism and value it provides absolutely justifies the cost. Review collected by and hosted on G2.com.

NinjaOne is indispensable in our IT environment for its robust remote monitoring and troubleshooting capabilities. It ensures all company devices consistently adhere to the latest software and OS updates, maintaining compliance seamlessly. Furthermore, it enables instant remote access, enabling our team to promptly address and resolve any user issues. This significantly enhances our operational efficiency and user satisfaction. Review collected by and hosted on G2.com.

Some issues require site visits which have nothing to do with RMM. Review collected by and hosted on G2.com.

A lab PC is three months behind on Windows updates and failing a compliance check. Patching pushes the missing updates after hours, confirms they installed, and clears the flag without a campus visit. A front-desk machine is frozen mid-enrollment. Remote control puts you on the session in about a minute, you kill the stuck process, and the adviser stays on the phone with the applicant. Disk space on a shared workstation hits the alert threshold before the user notices. You clear the cache and the temp files from the console. The ticket never gets written. A laptop drops off the network overnight. The agent shows it last checked in, whether it is online now, and which switch port it was on. You know if it is asleep, unplugged, or actually down before anyone drives over. Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

It's very difficult to find something to dislike, because I feel confident that anything we would want changed, the Netbeez team would be able to accommodate it. Review collected by and hosted on G2.com.

Our organization's workers are primarily remote, and their roles very often are ones that don't come with a necessary proficiency in technology. Therefore, it is often the case that home internet/router diagnosis falls entirely on us. This tool is essential to being able to gather objective troubleshooting data among the sea of subjective reporting we get from our users to determine where the actual cause of network interruptions lies. Review collected by and hosted on G2.com.

The pricing model based on sensor count can become expensive as your environment grows. Every new device, interface, or metric you want to track adds up quickly, so scaling monitoring across multiple sites requires careful planning around sensor usage. Review collected by and hosted on G2.com.

Honestly, before PRTG we usually only realized something was wrong after it had already impacted users. A lot of it came down to manual checks and guesswork. Now, with the alerts we’ve set up, we get an early warning before things go south—whether it’s a server running low on disk space, a slow link, or a device that stops responding. That has already saved us more than once from a real incident. It takes a lot of stress off the team because we’re not constantly firefighting anymore. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

Advanced troubleshooting can still demand deeper expertise. While the interface makes everyday tasks fairly approachable, diagnosing less common routing, inspection, application, or performance issues may still require substantial networking knowledge. Review collected by and hosted on G2.com.

Too many separate security tools — This platform consolidates firewalling, intrusion prevention, web and application filtering, malware protection, VPN, reporting, and other functions into a single solution. Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

The big killer for me is the information hoarding. Unlike Cisco, which has a large open community that shares information, our Check Point community is quite small, and a lot of info is hidden behind login walls. Review collected by and hosted on G2.com.

Check Point NGFWs are the best firewall software, unlikely to get breached with timely updates and excellent support. They offer stability and endless applications, ensuring value for money. The compliance blade guides policy configuration, simplifying management. Review collected by and hosted on G2.com.

What I dislike about the ScienceLogic AI Platform is that, although it’s feature-rich and powerful, the user interface can feel overwhelming for new users, and advanced configurations often come with a steep learning curve. Some integrations also require manual tuning and ongoing maintenance, which can add to the overall deployment effort. Dashboard and reporting customization could be more intuitive and flexible, especially for administrators who need tailored views for different teams or use cases. Alert tuning takes careful optimization to reduce false positives, and the troubleshooting workflow could be more streamlined to speed up issue resolution. The onboarding experience and documentation are helpful, but they could offer more in-depth, step-by-step guidance for complex scenarios. In addition, licensing can be difficult to optimize for smaller environments, which makes ROI evaluation more challenging. Improvements in AI-driven recommendations, configuration guidance, and automation would further enhance usability and day-to-day operational efficiency. Review collected by and hosted on G2.com.

Before implementing the ScienceLogic AI Platform, we relied on multiple monitoring tools and manual processes to manage infrastructure, applications, and network devices. This made it hard to achieve true end-to-end visibility and to identify the root cause of issues quickly. ScienceLogic helped us consolidate monitoring into a single platform with broad integrations, which improved operational efficiency and reduced tool sprawl. Review collected by and hosted on G2.com.

One area that could be improved is how complex it can be to configure and troubleshoot certain monitoring parameters and custom metrics. Some of the more advanced features may require extra setup steps or a higher level of technical understanding than expected. Clearer user guidance and stronger documentation, along with a more streamlined configuration process, would make the platform even more user-friendly and efficient. Review collected by and hosted on G2.com.

Site24x7 helps us address the challenge of continuously monitoring and managing a large IT infrastructure by giving real-time visibility into servers, networks, databases, applications, and other critical components. It enables us to spot issues early with proactive alerts, pinpoint potential performance bottlenecks, and cut down the time spent on troubleshooting. As a result, our incident response improves, downtime is minimized, and our team can maintain stronger overall infrastructure availability and performance. Review collected by and hosted on G2.com.

I often forget to turn it off because it's so efficient. Review collected by and hosted on G2.com.

I'm a remote employee and use Nord to be able to access systems for work. Before installing, and before the security protocols, we relied on MFA and authenticator apps which considerably slowed us down. Review collected by and hosted on G2.com.

While OpsRamp is a powerful platform, one area that could be improved is the learning curve for new users. Because it offers a wide range of monitoring, automation, and IT operations capabilities, it can take some time for teams to fully understand and utilize all its features effectively. Additionally, initial configuration and customization may require careful planning, especially in complex enterprise environments. However, these challenges are common with comprehensive enterprise observability and IT operations platforms, and the benefits generally outweigh the initial effort required. Review collected by and hosted on G2.com.

For me, the biggest benefit is improved visibility and faster issue resolution. By consolidating monitoring data into a single pane of glass, OpsRamp helps identify problems proactively before they impact users. Its automation capabilities also reduce repetitive operational tasks, allowing teams to focus on higher-value work. This leads to improved system reliability, reduced downtime, and more efficient IT operations. As someone working in observability and infrastructure monitoring, having a unified latform helps simplify troubleshooting enhances overall operational efficiency. Review collected by and hosted on G2.com.

The user interface feels a bit old and complicated for beginners. It takes some time to figure out all the settings and how to export the network test reports properly. Review collected by and hosted on G2.com.

It helps me troubleshoot connection issues with Twitch streaming and verify if the lag or packet loss is caused by my local ISP routing or external network nodes. Review collected by and hosted on G2.com.

The user interface and menus (UI/UX) aren’t very smooth, and it can be extremely frustrating to track down hidden menu options just to complete standard tasks, such as adding a device or creating groups of devices by location or device type. For the cost of this product, these issues seem unacceptable. Review collected by and hosted on G2.com.

We can integrate all our switches, routers, and network devices from multiple vendors and view them in one place. Documentation is very helpful for using the API, which allows us to leverage AI workflows to enrich the data. Review collected by and hosted on G2.com.

What I like most about Zscaler Internet Access is how it enforces consistent, seamless security policies for both remote and in-office workers without noticeably slowing internet speeds. It replaces bulky VPNs, inspects encrypted traffic with ease, and makes centralized cloud management simpler and more straightforward. Review collected by and hosted on G2.com.

ZIA inspects all outbound web and encrypted traffic in real time before it reaches the user. This benefits our organization by delivering fast, direct internet access to remote and hybrid employees without sacrificing security. Consistent threat protection and data loss prevention follow users wherever they work, while our IT team eliminates hardware maintenance and simplifies policy management through a single cloud dashboard. Review collected by and hosted on G2.com.

One area I find challenging with Palo Alto Networks Cloud NGFW is the initial configuration and learning curve. Setting up policies, routing, integrations, and troubleshooting traffic flows can require a good understanding of both cloud networking and Palo Alto security concepts. Review collected by and hosted on G2.com.

Palo Alto Networks helps us address two key security challenges. On the endpoint side, it provides secure global VPN connectivity for devices, so users can safely connect to corporate and cloud resources before they start work. On the cloud side, Cloud NGFW adds another layer of protection for applications and workloads running in AWS by controlling and inspecting network traffic and enforcing security policies.

For me, this means secure access to the infrastructure I work on, while also helping protect our cloud applications and services from unauthorized or potentially malicious network traffic. Overall, it gives us a consistent security layer across both user access and cloud environments. Review collected by and hosted on G2.com.

The patch management dashboard could be more intuitive and easier to navigate. Review collected by and hosted on G2.com.

ObserveOps gave us full visibility and caught network degradation before it impacted users, cutting our mean time to detect from 45 minutes to under 8 minutes. It also helped us reduce SLA resolution time by enabling proactive issue detection and a faster incident response. Review collected by and hosted on G2.com.