MSP Software

One downside of NinjaOne is that some advanced features and customisation options are more limited compared to larger, more complex platforms. Additionally, reporting and fine-grained control can sometimes feel less flexible for more demanding environments. Review collected by and hosted on G2.com.

NinjaOne is solving several key problems for us:

Proactive monitoring: It detects issues before they impact users, reducing downtime.

Automation of routine tasks: Updates, patches, and maintenance run automatically, saving time.

Centralised IT management: Everything can be managed from one dashboard, improving visibility and control.

Faster response to incidents: Remote management tools let us fix issues without needing to be onsite.

Benefits: These solutions have increased our operational efficiency, reduced support costs, improved system reliability, and allowed the IT team to focus on higher-value projects instead of repetitive tasks. Review collected by and hosted on G2.com.

Sophos firewalls haven’t changed much in terms of functionality in years. The configuration may come with a newer UI, but underneath it still feels like the same basic firewall.

What’s been most frustrating for me is that there still isn’t a straightforward way to manage VoIP—an extremely common part of any modern network—without having to drop into the CLI backend and disable VoIP inspection. It ends up being an all-or-nothing setting: either it’s on or it’s off.

I’ve run into a similar limitation with DHCP options. Yes, the feature exists and it has been added, but it’s still very basic and doesn’t really support more modern management approaches for other devices, like Unifi APs. Review collected by and hosted on G2.com.

We initially deployed Sophos Firewall because we needed a way to manage firewalls in remote geographic locations where we couldn’t dispatch a technician. It also provided customer reports that met our clients’ requirements, which was an important part of why we chose it. Review collected by and hosted on G2.com.

The main downside is the complexity, especially during the initial setup and policy configuration. It’s not very beginner-friendly and often requires experienced engineers to deploy and manage properly. Licensing can also be confusing, with multiple bundles and add-ons that are not always clearly structured. Additionally, the cost is relatively high compared to competitors, and in some cases, support response times or update processes can be slower than expected. Review collected by and hosted on G2.com.

Check Point NGFWs help solve the challenge of protecting the network from increasingly sophisticated cyber threats while maintaining visibility and control across all environments. Instead of relying on multiple disconnected security tools, it consolidates threat prevention features like intrusion prevention, anti-malware, sandboxing, and encrypted traffic inspection into a single platform. This significantly reduces security gaps and ensures that threats—including zero-day attacks—are detected and blocked in real time. Review collected by and hosted on G2.com.

One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. Review collected by and hosted on G2.com.

Atera helps me solve the challenge of managing multiple clients and devices efficiently from a single, centralized platform. With it, I can monitor systems in real time, automate patch management, and provide remote support quickly without having to juggle multiple tools. As a result, downtime for my clients is reduced, my response times improve, and my overall productivity increases. It also makes it easier to scale my IT services in a more controlled way while keeping costs predictable. Review collected by and hosted on G2.com.

The hierarchical grouping for OT devices is still pretty manual. Every time maintenance swaps a sensor or adds a new actuator I have to go rebuild the tree structure by hand, and if you forget one sub-group the maps look like a jigsaw with missing pieces. It’s not a deal-breaker, but after a busy shutdown week it feels like busywork that should be smarter by now. Review collected by and hosted on G2.com.

We used to fly blind on predictive maintenance—machines would just fail and we’d scramble. Now PRTG gives us trending curves I can actually show the maintenance guys in plain English. We cut unplanned downtime by roughly 40 % on the critical lines and shaved about 18 % off our quarterly energy bill because we finally saw which machines were idling at full power overnight. The ROI showed up in the first six months. Review collected by and hosted on G2.com.

The platform is powerful, but the first configuration takes time because there are many monitoring options to customize. Once the environment is configured properly, it runs very reliably. Some reporting features could also be improved for management presentations. Review collected by and hosted on G2.com.

Before using Pandora FMS we had several tools monitoring different parts of the infrastructure. Now everything is centralized in one system, which makes operations easier for my team. It helps us detect issues earlier, reduce downtime, and keep business services running smoothly. Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

The biggest challenge is lack of name recognition as we leverage ENA as part of the services that we provide to our client base. From targeted marketing or more highly visible partnerships, the Entuity name needs more recognition in the IT Network world. They were purchased by Park Place a few years ago which has helped in some areas but not in the area of name recognition in the monitoring space.

One other area of concern, which is likely true with many vendors, but something we didn't used to see with the Entuity folks is they tend to defer instead of just coming out and saying 'no' to some questions. If we are asking for them to support something new that doesn't make sense to them we would appreciate a more open and honest answer. I recently met with their executive team and got those answers that their engineers will no longer provide. Review collected by and hosted on G2.com.

Do a trial and work with the sales engineers. As a hosting company we have a very large and complex network and produces situations that they could not handle. The sales engineers immediately took those to development and in roughly one week we had a custom hot-fix that addressed all of our concerns. And to our delight, all of those changes were included in the GA product release to the public. Review collected by and hosted on G2.com.

The biggest has been tool consolidation. When we are supporting a client that is having a performance problem, the ability to go to a single console to see all the network views that we care about (instead of half a dozen different products) goes a long way to reduce the time to resolution. Then on top of that are all the event management rules we can leverage to control unwanted noise and out of the box integration to our preferred enterprise management tool, BMC TrueSight.

Another major gap that we have used Entuity to fill is to have regular backups of network equipment configurations across many brands. There are still some gaps but it is narrowing. Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

The UI took me a little bit of time to get used to, but after the initial setup it’s mostly “set it and forget it.” Overall it’s been a solid monitoring tool for our needs. Review collected by and hosted on G2.com.

Before using Site24x7 we didn’t have a great way to proactively monitor uptime and system performance. Most of the time we would only notice issues after someone reported them. With Site24x7 in place, we now get alerts if something goes down or performance starts to degrade, which allows us to respond much faster.

It’s also helpful having everything in one place instead of checking multiple tools or logs. Overall it’s given us better visibility into our systems and helps us catch issues earlier before they turn into bigger problems. Review collected by and hosted on G2.com.

I have nothing bad to say about TeamViewer's remote communication functions and capabilities, I think it is a high performance technical program that has no flaws in the operation of its systems. Review collected by and hosted on G2.com.

TeamViewer's digital capabilities have allowed me to connect remotely to carry out all my work processes securely and productively, facilitating the receipt of files and work documents and allowing me to maintain a secure and frequent channel of communication with all the members of my work team. Review collected by and hosted on G2.com.

One downside is that advanced configuration options are limited. If you want very deep or custom networking rules, it may feel restrictive. Pricing can feel a bit high for small teams, especially when compared to basic VPN tools. Some features require time to fully understand, especially if the team is new to zero trust concepts. The product works very well, but debugging rate connection issues can still take time. Another small drawback is that logs and advanced analytics could be more detailed for deeper troubleshooting. Review collected by and hosted on G2.com.

NordLayer solves the problem of secure access for modern, distributed teams. Traditional VPNs were built for offices, not for remote-first teams and cloud systems. The biggest benefit is simplicity with security. I don't need to design complex network rules or manage VPN servers. NodeLayer handles most of that for me. It helps reduce security risks by limiting access based on roles and identity. Even if credentials are compromised, access is still controlled and limited. From a backend and operations point of view, the NoderLayer keeps internal services private. APIs, admin panels, and databases don't need public exposure. Another major benefit is easy onboarding and offboarding. New team members can get access in minutes, and leaving users can be removed instantly. It supports remote work very well. Team members can securely access systems from anywhere without complicated setup. NordLayer also helps with compliance and audits. Centralized access control and visibility make reviews much easier. It reduces operational overhead. No need to manage VPN infrastructure, patch servers, or rotate certificates manually. Another benefit is consistency. Access behavior stays the same across locations, devices, and teams, which avoids confusion. It improves incident response. If something looks risky, access can be restricted or revoked immediately. Norlayer also supports scaling without pain. As teams or systems grow, security doesn't become harder to manage. It helps reduce developer friction. As a backend developer, I don't have to constantly think about IP whitelisting or temporary access rules. Things just work once access is given. NordeLayer makes environment separation safer. Access to staging, production, and internal tools can be clearly separated, which reduces the chance of human mistakes. It works well with cloud-based systems. Whether services are on AWS, GCP, or internal servers, NORDLayer fits naturally into a cloud-first setup. The platform encourages better security habits without forcing strict or painful workflows on the team. It reduces the need for shared credentials. Each user has their own controlled access, which is safer and easier to track. The setup feels future-proof. As security needs to change, NordLayer already follows modern best practices like identity-based access. It gives peace of mind during external access scenarios, such as vendors or short-term collaborators, because access can be limited and time-bound. It saves time during onboarding and offboarding. When someone joins or leaves the team, access can be added or removed quickly, touching multiple systems. It lowers the risk of accidental exposure. even if someone's device is compromised. Access is still controlled through identity and policies. The dashboard makes it easy to understand who has access to what without digging through configs or documentation. It works quietly in the background. Once set up, developers don't need to think about it daily, which is ideal when focusing on backend work. It helps teams stay audit-ready. Access logs and user activity are available when needed, without extra tooling or manual tracking. It reduces dependency on the office network. Team members can work securely from anywhere without needing a fixed IP or VPN setup. It helps avoid misconfigurations by providing a clear default, which is useful when setting things up quickly. It gives peace of mind during deployments because access rules are already in place and don't need last-minute changes. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Some areas in OpManager can feel a bit clunky, especially advanced configurations and customization. The alerting system, while powerful, can become noisy without careful tuning. Scalability and performance may require additional setup in large environments. Also, licensing and add-on costs can get expensive as you expand features. Review collected by and hosted on G2.com.

ManageEngine OpManager helps by providing centralized monitoring of all network devices, reducing the need to check multiple tools. It quickly detects outages, performance issues, and bandwidth bottlenecks, which minimizes downtime and speeds up troubleshooting. This improves overall network reliability and saves time for the IT team by automating alerts and reporting. Review collected by and hosted on G2.com.

What I dislike about ManageEngine OpManager Plus is that its interface can sometimes feel a bit cluttered, especially when managing large environments with many devices. Initial setup and fine-tuning alerts can also take time, as there are many configurations to go through. Additionally, reporting customization is somewhat limited compared to expectations, and some advanced features require extra modules or licensing. At times, performance may slow down when handling a large volume of data, which can impact the overall user experience. Review collected by and hosted on G2.com.

ManageEngine OpManager Plus solves the challenge of limited visibility and fragmented monitoring across network, server, and application layers by providing a centralized platform for real-time monitoring. It helps in quickly identifying performance issues, device failures, and network bottlenecks before they impact users.

This benefits me by reducing troubleshooting time and improving overall operational efficiency. The proactive alerting system ensures faster incident response, minimizing downtime and service disruptions. It also helps maintain network stability and better resource utilization, allowing me to focus more on optimization rather than constant firefighting. Review collected by and hosted on G2.com.

It's a good overall program I wished it was easier to navigate it though Review collected by and hosted on G2.com.

Network issues that now can be looked into by ISP and server technicians Review collected by and hosted on G2.com.

Being in an environment that has mobile users bringing their own devices and using public wifi the pay per device model is difficult to stomach. Over 150 of our licenses are just user's cell phones. Review collected by and hosted on G2.com.

Tunneling, traffic shaping, and more. It is like an eye in the sky. The dashboard on our parter portal allows us to see all of our appliances at once and manage from afar. Review collected by and hosted on G2.com.

Core Technical Names to be changed as per the Industry in which its being implemented. Example 'Alerts' is a great keyword in IT sector while in other sectors it may be Events/Alarm List. Review collected by and hosted on G2.com.

The MotaData AIOps shall be part of our Network Management System which will ensure the healthiness of the Network for the critical Metro communication Backbone architecture. Review collected by and hosted on G2.com.