MSP Software

The local web admin console can get a bit sluggish when you're parching through deep packet inspection logs or modifying heavy firewall rules during peak traffic hours the UI spins for a second or two too long through to be fair, they've optimized the backend speed quite a bit in the recent v20 firmware updates so its's getting better.

Also troubleshooting complex policy inheritance can turn into a minor headache forcing you to dig through the log viewer in a separate pop-upwindow. it feels a bit clunky at first but once you get used to the search syntax and filters within the log viewer you can usually track down the conflicting rule pretty fast we also viewer you can usually track down the conflicting rule pretty fast. Review collected by and hosted on G2.com.

We replaced a fragmented mess of standalone firewalls and unmanaged edge device across our locations. Sophos completely solved our visibility problem.

the biggest benefit is having a single, unified plane of glass is the cloud to push network policies manage we interface filtering, and handle SD-WAN routing without needing a massive team to oversee it. It has given us way tighter control overshadow IT and unauthorized VPNs or torrenting on the corporate network because the Xstream DPI engine actually categorizes evasive apps by their behavior rather than just guessing by the port number it makes life easier IT team because we aren't chasing ghosts the logs tell us exactly who what and where a threat is origination. Review collected by and hosted on G2.com.

Although it is a powerful platform, some advanced features may require additional configurations or may not be as customized for certain specific environments. Additionally, the cost can be a factor to consider for smaller companies. Review collected by and hosted on G2.com.

What problems are there in NinjaOne?

Although NinjaOne is a robust platform, some aspects can be improved, such as the lack of more advanced options in patch management or the customization of certain reports. Also, sometimes the documentation is not detailed enough for more complex configurations.

Despite these limitations, NinjaOne remains a valuable tool, as its ease of use and focus on automation compensate for these shortcomings. Additionally, their support team is responsive, allowing for quick problem resolution and IT management optimization without major disruptions. Review collected by and hosted on G2.com.

I don't see any disadvantages to using Atera; for me, it's all advantages: greater efficiency and better performance, all thanks to AI. The only thing I don't quite like is the SNMP section, because I feel it still needs improvement. Review collected by and hosted on G2.com.

Tickets, inventories, license reports, equipment, assets, etc.; alerts and diagnostics of client devices; automatic updates for each client. All of this saves us a lot of time. Review collected by and hosted on G2.com.

The hierarchical grouping for OT devices is still pretty manual. Every time maintenance swaps a sensor or adds a new actuator I have to go rebuild the tree structure by hand, and if you forget one sub-group the maps look like a jigsaw with missing pieces. It’s not a deal-breaker, but after a busy shutdown week it feels like busywork that should be smarter by now. Review collected by and hosted on G2.com.

We used to fly blind on predictive maintenance—machines would just fail and we’d scramble. Now PRTG gives us trending curves I can actually show the maintenance guys in plain English. We cut unplanned downtime by roughly 40 % on the critical lines and shaved about 18 % off our quarterly energy bill because we finally saw which machines were idling at full power overnight. The ROI showed up in the first six months. Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

The more that firewall policies increase in number, the more difficult their management will become. It is necessary to perform careful validations when making changes to such rules since their order and inspection modes will determine whether or not traffic will be treated correctly by firewalls.

Finally, I recall dealing with issues involving legitimate traffic whose treatment changed upon modifications made to the policies. It is hard to predict how such policies will interact if they are managed by several people from various departments.

Additionally, it can be problematic to maintain clean policies in the long run if their regular checks are neglected. Review collected by and hosted on G2.com.

The use of NGFWs allowed for greater scrutiny based on traffic characteristics rather than the older method where traffic filtering was mainly based on port-based firewalls that had little insight into how applications were behaving. Any troubleshooting related to traffic access problems would involve collecting information from various systems.

Using Check Point’s NGFWs allowed for more efficient traffic inspection and policy management. This resulted in a higher level of scrutiny of traffic and better environment isolation. It also minimized the time needed to look into any suspicious traffic. Review collected by and hosted on G2.com.

It's very difficult to find something to dislike, because I feel confident that anything we would want changed, the Netbeez team would be able to accommodate it. Review collected by and hosted on G2.com.

Our organization's workers are primarily remote, and their roles very often are ones that don't come with a necessary proficiency in technology. Therefore, it is often the case that home internet/router diagnosis falls entirely on us. This tool is essential to being able to gather objective troubleshooting data among the sea of subjective reporting we get from our users to determine where the actual cause of network interruptions lies. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

Only two things!

1.- There is no template support to apply to hosts... like in Zabbix or Centreon!

2.- It's a bit difficult to interact with Grafana. (It's possible, but not easy for all users)

3.- Maybe some integrations are missed Review collected by and hosted on G2.com.

It helps us to collect disparate data such as veeam backup status, sql tasks, acronis tasks, failed login, successful login, number of open/sg processes... All disparate data that comes together on the same platform. Based on this data we make decisions and act on the machines. Review collected by and hosted on G2.com.

One downside is that advanced configuration options are limited. If you want very deep or custom networking rules, it may feel restrictive. Pricing can feel a bit high for small teams, especially when compared to basic VPN tools. Some features require time to fully understand, especially if the team is new to zero trust concepts. The product works very well, but debugging rate connection issues can still take time. Another small drawback is that logs and advanced analytics could be more detailed for deeper troubleshooting. Review collected by and hosted on G2.com.

NordLayer solves the problem of secure access for modern, distributed teams. Traditional VPNs were built for offices, not for remote-first teams and cloud systems. The biggest benefit is simplicity with security. I don't need to design complex network rules or manage VPN servers. NodeLayer handles most of that for me. It helps reduce security risks by limiting access based on roles and identity. Even if credentials are compromised, access is still controlled and limited. From a backend and operations point of view, the NoderLayer keeps internal services private. APIs, admin panels, and databases don't need public exposure. Another major benefit is easy onboarding and offboarding. New team members can get access in minutes, and leaving users can be removed instantly. It supports remote work very well. Team members can securely access systems from anywhere without complicated setup. NordLayer also helps with compliance and audits. Centralized access control and visibility make reviews much easier. It reduces operational overhead. No need to manage VPN infrastructure, patch servers, or rotate certificates manually. Another benefit is consistency. Access behavior stays the same across locations, devices, and teams, which avoids confusion. It improves incident response. If something looks risky, access can be restricted or revoked immediately. Norlayer also supports scaling without pain. As teams or systems grow, security doesn't become harder to manage. It helps reduce developer friction. As a backend developer, I don't have to constantly think about IP whitelisting or temporary access rules. Things just work once access is given. NordeLayer makes environment separation safer. Access to staging, production, and internal tools can be clearly separated, which reduces the chance of human mistakes. It works well with cloud-based systems. Whether services are on AWS, GCP, or internal servers, NORDLayer fits naturally into a cloud-first setup. The platform encourages better security habits without forcing strict or painful workflows on the team. It reduces the need for shared credentials. Each user has their own controlled access, which is safer and easier to track. The setup feels future-proof. As security needs to change, NordLayer already follows modern best practices like identity-based access. It gives peace of mind during external access scenarios, such as vendors or short-term collaborators, because access can be limited and time-bound. It saves time during onboarding and offboarding. When someone joins or leaves the team, access can be added or removed quickly, touching multiple systems. It lowers the risk of accidental exposure. even if someone's device is compromised. Access is still controlled through identity and policies. The dashboard makes it easy to understand who has access to what without digging through configs or documentation. It works quietly in the background. Once set up, developers don't need to think about it daily, which is ideal when focusing on backend work. It helps teams stay audit-ready. Access logs and user activity are available when needed, without extra tooling or manual tracking. It reduces dependency on the office network. Team members can work securely from anywhere without needing a fixed IP or VPN setup. It helps avoid misconfigurations by providing a clear default, which is useful when setting things up quickly. It gives peace of mind during deployments because access rules are already in place and don't need last-minute changes. Review collected by and hosted on G2.com.

While OpsRamp is a powerful platform, one area that could be improved is the learning curve for new users. Because it offers a wide range of monitoring, automation, and IT operations capabilities, it can take some time for teams to fully understand and utilize all its features effectively. Additionally, initial configuration and customization may require careful planning, especially in complex enterprise environments. However, these challenges are common with comprehensive enterprise observability and IT operations platforms, and the benefits generally outweigh the initial effort required. Review collected by and hosted on G2.com.

For me, the biggest benefit is improved visibility and faster issue resolution. By consolidating monitoring data into a single pane of glass, OpsRamp helps identify problems proactively before they impact users. Its automation capabilities also reduce repetitive operational tasks, allowing teams to focus on higher-value work. This leads to improved system reliability, reduced downtime, and more efficient IT operations. As someone working in observability and infrastructure monitoring, having a unified latform helps simplify troubleshooting enhances overall operational efficiency. Review collected by and hosted on G2.com.

Being in an environment that has mobile users bringing their own devices and using public wifi the pay per device model is difficult to stomach. Over 150 of our licenses are just user's cell phones. Review collected by and hosted on G2.com.

Tunneling, traffic shaping, and more. It is like an eye in the sky. The dashboard on our parter portal allows us to see all of our appliances at once and manage from afar. Review collected by and hosted on G2.com.

What I dislike about OpManager Nexus is that the initial setup and configuration can feel complex, especially when adding many devices, integrations, and custom monitoring rules. The interface contains a lot of information, so new users may need time to understand the dashboards and navigation. Performance can also depend on the size of the environment and how well the system is configured. Some advanced features may require additional licensing, which can increase the overall cost. Although the documentation is helpful, more guided onboarding and simpler explanations of the AI-driven insights would improve the experience. Review collected by and hosted on G2.com.

OpManager Nexus helps solve the problem of managing multiple network devices, servers, applications, and alerts across different tools. It gives me one central place to monitor performance, identify outages, and investigate issues before they seriously affect users. Real-time alerts and performance reports reduce the time spent manually checking systems, while automation helps minimise repetitive monitoring tasks. This has improved response times, reduced downtime, and made it easier to prioritise critical problems and use IT resources more efficiently. Review collected by and hosted on G2.com.

The biggest headache with Site24x7 is its dated, cluttered interface. It makes even basic configuration settings feel unintuitive to find, which creates a steep learning curve for new teams. Although it packs a huge amount of functionality into a single platform, the sheer data density often works against you. The default settings can be overly sensitive, leading to serious alert fatigue as engineers get bombarded with false alarms unless everything is heavily customized.

On top of that, their complex, add-on-heavy billing model can be very frustrating to navigate. The base price may look affordable at first, but it can quickly escalate with unexpected upgrades for extra logs, advanced metrics, or additional monitors. Dealing with critical technical issues can also test your patience, since users often report having to go through multiple tiers of basic customer service before finally getting connected to engineers who can actually resolve deeper infrastructure problems. Review collected by and hosted on G2.com.

Site24x7 addresses the problem of fragmented IT monitoring by replacing isolated tracking tools with a single observability platform.

Problems solved and immediate benefits: It reduces tool fragmentation by consolidating website, server, cloud, and network monitoring into one dashboard, so your team doesn’t have to constantly switch between different systems. It also helps eliminate blind spots by continuously testing user journeys from over 130 global locations, allowing you to spot regional outages or slow load times before your customers notice. When troubleshooting is slow, its AI-powered root-cause analysis can automatically pinpoint why a system crashed, cutting Mean Time to Resolution (MTTR) from hours to minutes. Finally, it reduces manual intervention by triggering automated scripts or server restarts as soon as a threshold is breached, resolving routine infrastructure glitches automatically so engineers can stay focused on development. Review collected by and hosted on G2.com.

It's a good overall program I wished it was easier to navigate it though Review collected by and hosted on G2.com.

Network issues that now can be looked into by ISP and server technicians Review collected by and hosted on G2.com.

Overall, Motadata ObserveOps is a stable and effective monitoring platform with very few significant disadvantages in my experience. It covers most of the key IT infrastructure monitoring needs well, including servers, network devices, and applications, with good visibility and alerting capabilities.

One area that could be further enhanced is expanding support for Mobile Device Management (MDM) monitoring, so that organizations can have even more unified visibility across both infrastructure and endpoint/mobile devices within a single platform. This would make the solution even more comprehensive for modern IT environments. Review collected by and hosted on G2.com.

Motadata ObserveOps helps solve the challenge of managing and monitoring a complex IT infrastructure from multiple disconnected tools. Before using it, monitoring servers, network devices, and applications often required separate systems, which made it harder to get a unified view of the environment.

With ObserveOps, we are able to centralize monitoring into a single platform, which improves visibility across the entire infrastructure. This helps in faster detection of issues through real-time alerts and reduces downtime by enabling quicker root cause identification.

The biggest benefit is improved operational efficiency for the IT team. Instead of switching between multiple tools, everything is available in one dashboard, which simplifies daily monitoring tasks and improves response time. It also helps in better reporting and proactive management of infrastructure health. Review collected by and hosted on G2.com.

We see that integrations with other platforms are in beta testing at the time and will be available very soon, but we are missing (do not see it as being tested yet) and would benefit from an integration with the Microsoft 365 platform. Review collected by and hosted on G2.com.

The WatchGuard Network Security components (Firebox Firewalls, Endpoint Security and Authpoint) are our main solution for keeping our company safe from all the security threats out there. Having an all-in-one solution for that is helping us save both time in maintaining the plaform (compared to maintaining multiple platforms) and money as purchasing several different solutions would cost much more. Review collected by and hosted on G2.com.

The initial setup and configuration can be complex, and the learning curve for new administrators is steep. Licensing costs can also be high for smaller organizations. Some updates require planned downtime, which may impact critical services if not scheduled properly. Review collected by and hosted on G2.com.

nfoblox NIOS has centralized and automated our DNS, DHCP, and IP address management (DDI) services. By eliminating manual spreadsheets and disparate tools, it gives us a single source of truth for all network IP resources. This has reduced configuration errors, improved uptime, strengthened security against DNS-based attacks, and saved significant administrative time when provisioning new devices or troubleshooting issues. Review collected by and hosted on G2.com.