MSP Software

There’s very little to dislike. During the initial deployment, exploring all the advanced features can take some time simply because there’s so much available. However, this isn’t a drawback it’s more a reflection of how feature-rich the platform is. Once familiar, daily operations become smooth and predictable. Review collected by and hosted on G2.com.

Sophos Firewall solved the challenge of managing multiple security functions separately. Earlier, firewalling, VPN access, web filtering, and reporting were handled by different tools. Now everything is consolidated into one platform. This has reduced administrative overhead, improved response time to threats, and given us consistent security enforcement across the network. Review collected by and hosted on G2.com.

Functionally, there isn't really anything to not like. My only knock would be cost. It is a bit expensive. Review collected by and hosted on G2.com.

The platform is allowing my department to consolidate day to day monitoring and inventory functions into an online platform (as opposed to using multiple individual spreadsheets). We now have clear and referenceable project/ticketing data to be used by technicians to solve problems quicker in the future. We've gained the ability to develop Key Performance Indicators (KPIs) which are critical in determining our IT efficiency. We also have used the platform to automate software management policies and scripting. We've simplified our problem reporting for our end users by linking our helpdesk organization email to the ticketing platform whereas now if an email is sent it automatically opens a ticket. We've also automated telecom outage reporting with connections to monitor our Wide Area Network (WAN). Review collected by and hosted on G2.com.

Nothing I have disliked for Check Point Next Generation Firewall so far. It works flawlessly. The Check Point Next Generation Firewall works flawlessly. One thing that comes to my mind is that the update process takes so much time. Review collected by and hosted on G2.com.

Check Point NGFWs effectively address key security challenges like threat visibility, policy management, and secure integration across environments.

The solution is easy to use, with a clean interface and powerful monitoring tools that help us maintain a strong security posture. Support quality is excellent, and the active community provides valuable insights and resources. Overall, it’s a reliable, cost-effective solution that delivers both functionality and peace of mind. Review collected by and hosted on G2.com.

Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. Review collected by and hosted on G2.com.

Altera serves as a game enabler by automating many of the time-consuming, low-level support tasks. This allows us to dedicate more attention to higher-value customer services and project-based work. As a result, customer satisfaction increases, and customer support becomes a profitable aspect of our operations. Review collected by and hosted on G2.com.

I have nothing negative to say about the operational performance of Pandora FMS's features, I believe it is software that offers a top quality digital security system. Review collected by and hosted on G2.com.

By using the digital features and resources of Pandora FMS, I have managed to free my networks and virtual systems from all kinds of viruses and security risks, now I can protect my data and carry out my online activities without any problems. Review collected by and hosted on G2.com.

Constant upselling. They want to push new modules, yet they still have a few default modules that are not finished or are broken. Let's fix the last module before we push the next, yes? Also, the app logs me out too soon. I am constantly logging back in. Review collected by and hosted on G2.com.

Like most RMM's, Pulseway keeps all my devices right in front of me with some scrolling. Pulseway changing the color of a device's icons or adding different icons where there was none before is also a great way to see issues at a glance without notification banners all the time. Review collected by and hosted on G2.com.

The biggest challenge is lack of name recognition as we leverage ENA as part of the services that we provide to our client base. From targeted marketing or more highly visible partnerships, the Entuity name needs more recognition in the IT Network world. They were purchased by Park Place a few years ago which has helped in some areas but not in the area of name recognition in the monitoring space.

One other area of concern, which is likely true with many vendors, but something we didn't used to see with the Entuity folks is they tend to defer instead of just coming out and saying 'no' to some questions. If we are asking for them to support something new that doesn't make sense to them we would appreciate a more open and honest answer. I recently met with their executive team and got those answers that their engineers will no longer provide. Review collected by and hosted on G2.com.

Do a trial and work with the sales engineers. As a hosting company we have a very large and complex network and produces situations that they could not handle. The sales engineers immediately took those to development and in roughly one week we had a custom hot-fix that addressed all of our concerns. And to our delight, all of those changes were included in the GA product release to the public. Review collected by and hosted on G2.com.

The biggest has been tool consolidation. When we are supporting a client that is having a performance problem, the ability to go to a single console to see all the network views that we care about (instead of half a dozen different products) goes a long way to reduce the time to resolution. Then on top of that are all the event management rules we can leverage to control unwanted noise and out of the box integration to our preferred enterprise management tool, BMC TrueSight.

Another major gap that we have used Entuity to fill is to have regular backups of network equipment configurations across many brands. There are still some gaps but it is narrowing. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

The main challenge that I faced while working on TeamViewer is that the software starts lagging when there is weak internet connection so if you want to work on it regularly then always try to access it from a strong internet availability area and go for its premium plan because free plan is has very limited features Review collected by and hosted on G2.com.

We use TeamViewer to do the troubleshooting of IT based issues for our staffs working in remote area of our country as there are certain issues that needs to be check out by professionals and can be rectified with the help of screen sharing also providing demos to new clients with the help of TeamViewer is easy as it's user interface is simple. Review collected by and hosted on G2.com.

Being in an environment that has mobile users bringing their own devices and using public wifi the pay per device model is difficult to stomach. Over 150 of our licenses are just user's cell phones. Review collected by and hosted on G2.com.

Tunneling, traffic shaping, and more. It is like an eye in the sky. The dashboard on our parter portal allows us to see all of our appliances at once and manage from afar. Review collected by and hosted on G2.com.

There is nothing I dislike about the functionality itself. However, because the platform is so feature-rich, it can take a little time to explore and learn where all the settings are located. But once you get used to it, it's very easy to navigate. Review collected by and hosted on G2.com.

Site24x7 solves the problem of reactive monitoring. Before, we relied on user complaints to know if a service was down. Now, the platform alerts us immediately about outages or performance bottlenecks. The main benefit is that we can resolve issues before they impact our end users, significantly improving our uptime and customer satisfaction Review collected by and hosted on G2.com.

The LOG screen could be more detailed, as debugging a VPN is a bit complicated. Review collected by and hosted on G2.com.

The Fortigate-VM NGFW helped me solve security and routing issues, as by placing it at the edge of my Azure, I was able to unify all incoming and outgoing packets at a single point, meaning I improved security, reduced the attack surface, and simplified the infrastructure. Review collected by and hosted on G2.com.

The initial setup and configuration can be complex, and the learning curve for new administrators is steep. Licensing costs can also be high for smaller organizations. Some updates require planned downtime, which may impact critical services if not scheduled properly. Review collected by and hosted on G2.com.

nfoblox NIOS has centralized and automated our DNS, DHCP, and IP address management (DDI) services. By eliminating manual spreadsheets and disparate tools, it gives us a single source of truth for all network IP resources. This has reduced configuration errors, improved uptime, strengthened security against DNS-based attacks, and saved significant administrative time when provisioning new devices or troubleshooting issues. Review collected by and hosted on G2.com.

It's a good overall program I wished it was easier to navigate it though Review collected by and hosted on G2.com.

Network issues that now can be looked into by ISP and server technicians Review collected by and hosted on G2.com.

The primary drawback of Paessler PRTG is that its vast array of features and extensive configuration options, while powerful, can sometimes be a bit overwhelming for new users or for those managing a smaller, less complex environment, leading to a steeper initial learning curve. Review collected by and hosted on G2.com.

PRTG is helping me shift from constantly reacting to problems to actually getting ahead of them. Because it constantly tracks device uptime, I know exactly what's going on and I don't risk missing crucial updates. I also love that I can instantly check internet traffic to spot performance issues or saturated links. The best part, though, is how often I get alerted to a problem—like a server that's starting to fail—and I know about the issue before the people on the site even realize anything is wrong! Review collected by and hosted on G2.com.

There really is nothing I do not like about Netbeez, the platform, and the management console. The HTML 5 based management console is cutting edge and simple to use. Easy for an IT generalist to navigate and create targets for alarms to help the business. Review collected by and hosted on G2.com.

I would highly recommend Netbeez as they provide a view that you cant get with any normal network/infrastructure monitoring platform. Simple to us, simple to understand the issues, and gives you the ability to look at the events and targets from any type of network from wireless to hardwired to a virtual appliance!! Review collected by and hosted on G2.com.

We have had issues with engineers making changes in the network and not validating that if a routing change is up and all the network services look good, but what about the users. Can they reach the apps, are the routes to the internet apps present, can my users access the internal apps. too many times we make changes and the route table is full but the users can't connect to an application. Netbeez allows us to check the sanity of all local services at each site quickly to insure 100% operation of our apps Review collected by and hosted on G2.com.