MSP Software

I have been using the Sophos firewall for over five years, and I find that the amount of administrative work required for reporting is minimal. Review collected by and hosted on G2.com.

Sophos offers top-notch cybersecurity that stands out for its seamless integration, user-friendly interface, and effective protection. I have found their support to be responsive, with quick resolutions and strong product knowledge, especially in areas like LAN, WAN, SSL, and VPN. Our experience with Sophos Central has been excellent—it provides a single cloud-based management solution for all our Sophos next-generation technologies, including endpoint, server, mobile, firewall, ZTNA, and email. The unified management console, real-time information sharing between products, and automated incident response have made managing cybersecurity much simpler and more efficient for us.

Sophos has been especially beneficial for environments like ours that rely on BYOD. We use the Captive Portal and have integrated our NAS into the infrastructure. Our BYOD-ready setup was designed, deployed, and implemented in-house with Sophos's support, and we take great pride in what we've achieved. Review collected by and hosted on G2.com.

Functionally, there isn't really anything to not like. My only knock would be cost. It is a bit expensive. Review collected by and hosted on G2.com.

The platform is allowing my department to consolidate day to day monitoring and inventory functions into an online platform (as opposed to using multiple individual spreadsheets). We now have clear and referenceable project/ticketing data to be used by technicians to solve problems quicker in the future. We've gained the ability to develop Key Performance Indicators (KPIs) which are critical in determining our IT efficiency. We also have used the platform to automate software management policies and scripting. We've simplified our problem reporting for our end users by linking our helpdesk organization email to the ticketing platform whereas now if an email is sent it automatically opens a ticket. We've also automated telecom outage reporting with connections to monitor our Wide Area Network (WAN). Review collected by and hosted on G2.com.

Nothing I have disliked for Check Point Next Generation Firewall so far. It works flawlessly. The Check Point Next Generation Firewall works flawlessly. One thing that comes to my mind is that the update process takes so much time. Review collected by and hosted on G2.com.

Check Point NGFWs effectively address key security challenges like threat visibility, policy management, and secure integration across environments.

The solution is easy to use, with a clean interface and powerful monitoring tools that help us maintain a strong security posture. Support quality is excellent, and the active community provides valuable insights and resources. Overall, it’s a reliable, cost-effective solution that delivers both functionality and peace of mind. Review collected by and hosted on G2.com.

Although there are many templates, they are never sufficient and the exchange between users is less active than desired. The scripting function for automation remains unclear and there is a lack of feedback on the functionality and security of the scripts. The AI implementation does not yet meet expectations, particularly in supporting specific application areas and creating knowledge databases. Patch management often shows delays in feedback, making it unclear whether tasks have been successfully completed. Review collected by and hosted on G2.com.

I use Atera for managing customer devices and as a ticketing system that centralizes our communication. It facilitates automated tasks like updates and is flexible in customizations, which saves time and increases efficiency. Review collected by and hosted on G2.com.

The tool is well equipped but understanding and using it effectively takes lots of training. Not easy to use. Review collected by and hosted on G2.com.

We use Pandora FMS for monitoring our business systems and operations and the tool makes it possible to detect issues on time. We correct problems on time to avoid downtime and to ensure our business run efficiently. Review collected by and hosted on G2.com.

The remote control agent can be clunky at times but it still works but wished they would work on developing it a bit more to be more seemless but its not a deal breaker. Review collected by and hosted on G2.com.

It allows us to provide patch management to our customers servers as an option a redundant remote control for systems that has those agents installed. Review collected by and hosted on G2.com.

The biggest challenge is lack of name recognition as we leverage ENA as part of the services that we provide to our client base. From targeted marketing or more highly visible partnerships, the Entuity name needs more recognition in the IT Network world. They were purchased by Park Place a few years ago which has helped in some areas but not in the area of name recognition in the monitoring space.

One other area of concern, which is likely true with many vendors, but something we didn't used to see with the Entuity folks is they tend to defer instead of just coming out and saying 'no' to some questions. If we are asking for them to support something new that doesn't make sense to them we would appreciate a more open and honest answer. I recently met with their executive team and got those answers that their engineers will no longer provide. Review collected by and hosted on G2.com.

Do a trial and work with the sales engineers. As a hosting company we have a very large and complex network and produces situations that they could not handle. The sales engineers immediately took those to development and in roughly one week we had a custom hot-fix that addressed all of our concerns. And to our delight, all of those changes were included in the GA product release to the public. Review collected by and hosted on G2.com.

The biggest has been tool consolidation. When we are supporting a client that is having a performance problem, the ability to go to a single console to see all the network views that we care about (instead of half a dozen different products) goes a long way to reduce the time to resolution. Then on top of that are all the event management rules we can leverage to control unwanted noise and out of the box integration to our preferred enterprise management tool, BMC TrueSight.

Another major gap that we have used Entuity to fill is to have regular backups of network equipment configurations across many brands. There are still some gaps but it is narrowing. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

Being in an environment that has mobile users bringing their own devices and using public wifi the pay per device model is difficult to stomach. Over 150 of our licenses are just user's cell phones. Review collected by and hosted on G2.com.

Tunneling, traffic shaping, and more. It is like an eye in the sky. The dashboard on our parter portal allows us to see all of our appliances at once and manage from afar. Review collected by and hosted on G2.com.

Only thing i not like about teamviewer is its connection sometime lags and did not provide stable connection. Review collected by and hosted on G2.com.

Teamviewer is helpful in the sharing the screen during the meeting and also remotely accessing the clients system in case of accessing the software or site on their system without sharing them the password. Also we use it to file the Income Tax forms, ITRs of the clients and also the payments of the challans using the teamviewer on the system of client remotely. It is also very helpful for our IT support team to fix the issues in the system by remotely accessing it using teamviewer. Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

There isn’t much to dislike, but sometimes some of the advanced features feel a bit hidden and take a moment to find. The UI could be slightly more streamlined when navigating deep configuration pages. Apart from that, everything works well and performs consistently. Review collected by and hosted on G2.com.

Site24x7 helps us track uptime, response times, and service stability across our production and pre-production environments. It quickly alerts us to issues such as slow response times, server resource spikes, or service interruptions, which reduces downtime and helps us fix problems before they impact users. The tool also provides valuable insights for capacity planning and performance tuning, so overall it improves reliability, saves troubleshooting time, and keeps our customer experience smooth. Review collected by and hosted on G2.com.

The initial setup and configuration can be complex, and the learning curve for new administrators is steep. Licensing costs can also be high for smaller organizations. Some updates require planned downtime, which may impact critical services if not scheduled properly. Review collected by and hosted on G2.com.

nfoblox NIOS has centralized and automated our DNS, DHCP, and IP address management (DDI) services. By eliminating manual spreadsheets and disparate tools, it gives us a single source of truth for all network IP resources. This has reduced configuration errors, improved uptime, strengthened security against DNS-based attacks, and saved significant administrative time when provisioning new devices or troubleshooting issues. Review collected by and hosted on G2.com.

Customer support- Directly connecting support by using global call support will take more time to reach technical team and most of the time they ask to wait for call back. In most of the cases, after some days they will reply over the case, by asking to clarify some details and finally verified all the shared details& logs then only they will connect via remote support.

Fortinet having many security-products to integrate with FortiGate, but cost wise some products(Forti Token, EMS) are too high with compare to other OEMs. Review collected by and hosted on G2.com.

No Management complexity- Integration with Forti manager& Forti Analyzer are making easier to manage and log multiple branch firewalls in single panel.

Additional controls via EMS Client- By integration with FortiEMS, Endpoint Protection profiles will apply based on user on-fabric and off-fabric location. In same client by using Forti ZTNA license, additionally utilize remote VPN connectivity feature like Auto-connect, Always Up SSO and MFA, it is really helpful as remote user.

Reducing deployment time- By using SDWAN Zero touch provision, in very short time we can deploy multiple firewall via remote. And by using common templates and policy objects helps to keep same compliance level polices in all locations. Review collected by and hosted on G2.com.

It's a good overall program I wished it was easier to navigate it though Review collected by and hosted on G2.com.

Network issues that now can be looked into by ISP and server technicians Review collected by and hosted on G2.com.

The initial configuration can be a bit challenging, especially if your team is small and lacks strong technical expertise. Setting it up for the first time is somewhat complex, and there is a slight learning curve. However, once you get past that, you may find that you can accomplish more with Nagios than with other solutions. Review collected by and hosted on G2.com.

As part of a NOC team, we rely heavily on Nagios XI to monitor our entire server infrastructure, including all networking devices and related network-level monitoring. Nearly every aspect of our setup is configured within Nagios XI, which has proven to be extremely beneficial for both our team and the organization as a whole. Review collected by and hosted on G2.com.

There really is nothing I do not like about Netbeez, the platform, and the management console. The HTML 5 based management console is cutting edge and simple to use. Easy for an IT generalist to navigate and create targets for alarms to help the business. Review collected by and hosted on G2.com.

I would highly recommend Netbeez as they provide a view that you cant get with any normal network/infrastructure monitoring platform. Simple to us, simple to understand the issues, and gives you the ability to look at the events and targets from any type of network from wireless to hardwired to a virtual appliance!! Review collected by and hosted on G2.com.

We have had issues with engineers making changes in the network and not validating that if a routing change is up and all the network services look good, but what about the users. Can they reach the apps, are the routes to the internet apps present, can my users access the internal apps. too many times we make changes and the route table is full but the users can't connect to an application. Netbeez allows us to check the sanity of all local services at each site quickly to insure 100% operation of our apps Review collected by and hosted on G2.com.