MSP Software

The unified policy paradigm-while powerful once you get used to it-takes some time to master if you are migrating over from traditional zone-and-rule firewalls like Cisco ASA or FortiGate. Finding specific NAT configurations embedded within or alongside standard firewall rules can feel slightly non-intuitive during the initial setup phase. Furthermore, initial fine-tuning of deep TLS decryption policies requires careful exception-building to prevent breaking internal web apps or line-of-business software, though the built-in pre-packaged exception lists help mitigate this. Review collected by and hosted on G2.com.

we primarily use it for perimeter defense, secure site-to-site SD-WAN mesh connectivity, and granular user-based application access control. it has solved issues regarding shadow IT Visibility and encrypted threat blind spots. The automation features-such as active threat response tied back to endpoint logs-have lifted a heavy operational burden off our lean IT Security team. Review collected by and hosted on G2.com.

The number of tools available in one centralized management hub is excellent. We use this management and monitoring system daily for our clients, and as an MSP supporting many organizations, it makes serving our customers much simpler.

With alerts, automations, scripts, custom fields, and NinjaOne Remote with behind-the-scenes access, we can quickly find device information and keep tabs on overall health. The areas we most commonly implement for our organizations are RMM, endpoint management, and patching. We’ve also started expanding into other services, such as MDM and NinjaOne Connect, and once you learn each module, they’re easy to roll out across the board.

Whenever we need assistance, customer service is quick to respond and, when necessary, escalates to qualified technicians for the specific scenario. Review collected by and hosted on G2.com.

Overall, NinjaOne has been a very effective solution for MSP technicians like me at Acruity. That said, there are a couple of issues I’ve noticed while using Ninja.

The first is Apple patching. Patching on Apple devices (macOS, iOS) has been somewhat inconsistent, both in terms of success and in how statuses are reported in Ninja. When reviewing patching activity, we’ve often seen cases where the status of whether updates were successful shows as unknown.

Another area I’d like to see improved is visibility for MSPs into endpoint errors and alerts. At times, it feels like NinjaOne representatives can pull more detailed information from the back end than we’re able to access on our side. More transparency into what’s happening would likely save time for both MSPs and support. That said, if there’s a security reason this information isn’t generally available to MSP technician accounts, I understand. Review collected by and hosted on G2.com.

To enhance the user experience, it would be beneficial to improve the consistency of Apple patching and increase transparency for MSPs regarding endpoint errors and alerts. Additionally, providing more detailed access to backend information could streamline operations and save time for both MSPs and support teams. Review collected by and hosted on G2.com.

Keeping track of a multitude of client devices without a centralized management system is nearly impossible. NinjaOne gives MSPs the ability to track and manage hundreds of devices efficiently and thoroughly. With Ninja, we can respond to offline server alerts as soon as they come in. We can also review endpoint patching and quickly address computers that experience patching failures. When we need to run commands on a machine while a user is actively working on it, Ninja lets us run those commands in the background without interfering with the user. Overall, Ninja saves time for both us and the client, while reducing interruptions and keeping day-to-day management smoother. In down client scenarios, we are able to use ping monitors and server network availability to get a lead on the source of the issue and act accordingly. Review collected by and hosted on G2.com.

While there are some hiccups with Splashtop, I have a backup solution just in case, but the Splashtop integration works 95% of the time. It's still annoying when it drops, even though the workstation says it's online. We tried Copilot licensing through Atera early upon release, but it didn't function as we expected. We got up with support, who fixed the issue, but we haven't really dove in with regards to using AI with Atera because of the experience we had. Review collected by and hosted on G2.com.

Adelin is currently working with us on a weekly to bi-weekly schedule to help us refine our Atera experience and tailor it to exactly what we need. Concerning performance, I'd say it rivals the majority of RMMs out there, but being a lot smaller than some of the big RMMs, not as many resources can be put toward roadmaps, but every suggestion we give, I feel is taken to heart and pushed up the chain to the developers to see if there's an option for implementation. At one point, we were considering moving away from Atera and to Kaseya Ops, but since diving into our own "flavor" of Atera, we are slowly molding it to be exactly what we need it to be and it's nice knowing that support is behind us 100%! Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

The pricing model based on sensor count can become expensive as your environment grows. Every new device, interface, or metric you want to track adds up quickly, so scaling monitoring across multiple sites requires careful planning around sensor usage. Review collected by and hosted on G2.com.

Honestly, before PRTG we usually only realized something was wrong after it had already impacted users. A lot of it came down to manual checks and guesswork. Now, with the alerts we’ve set up, we get an early warning before things go south—whether it’s a server running low on disk space, a slow link, or a device that stops responding. That has already saved us more than once from a real incident. It takes a lot of stress off the team because we’re not constantly firefighting anymore. Review collected by and hosted on G2.com.

It's very difficult to find something to dislike, because I feel confident that anything we would want changed, the Netbeez team would be able to accommodate it. Review collected by and hosted on G2.com.

Our organization's workers are primarily remote, and their roles very often are ones that don't come with a necessary proficiency in technology. Therefore, it is often the case that home internet/router diagnosis falls entirely on us. This tool is essential to being able to gather objective troubleshooting data among the sea of subjective reporting we get from our users to determine where the actual cause of network interruptions lies. Review collected by and hosted on G2.com.

Based on what I've read and learned, some users mention that the initial setup can be complex for beginners, and the large number of security features may require time to learn. Some organisations also feel that licensing and advanced features can be expensive compared with other firewall solutions. Review collected by and hosted on G2.com.

Based on my learning and cybersecurity studies, Check Point Next Generation Firewalls (NGFWs) help solve common network security challenges such as preventing unauthorised access, blocking malware and ransomware, detecting intrusion attempts, and controlling application usage. These capabilities help organisations strengthen their overall security, reduce cyber risks, and maintain a more secure and reliable network environment. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

Only two things!

1.- There is no template support to apply to hosts... like in Zabbix or Centreon!

2.- It's a bit difficult to interact with Grafana. (It's possible, but not easy for all users)

3.- Maybe some integrations are missed Review collected by and hosted on G2.com.

It helps us to collect disparate data such as veeam backup status, sql tasks, acronis tasks, failed login, successful login, number of open/sg processes... All disparate data that comes together on the same platform. Based on this data we make decisions and act on the machines. Review collected by and hosted on G2.com.

I often forget to turn it off because it's so efficient. Review collected by and hosted on G2.com.

I'm a remote employee and use Nord to be able to access systems for work. Before installing, and before the security protocols, we relied on MFA and authenticator apps which considerably slowed us down. Review collected by and hosted on G2.com.

While OpsRamp is a powerful platform, one area that could be improved is the learning curve for new users. Because it offers a wide range of monitoring, automation, and IT operations capabilities, it can take some time for teams to fully understand and utilize all its features effectively. Additionally, initial configuration and customization may require careful planning, especially in complex enterprise environments. However, these challenges are common with comprehensive enterprise observability and IT operations platforms, and the benefits generally outweigh the initial effort required. Review collected by and hosted on G2.com.

For me, the biggest benefit is improved visibility and faster issue resolution. By consolidating monitoring data into a single pane of glass, OpsRamp helps identify problems proactively before they impact users. Its automation capabilities also reduce repetitive operational tasks, allowing teams to focus on higher-value work. This leads to improved system reliability, reduced downtime, and more efficient IT operations. As someone working in observability and infrastructure monitoring, having a unified latform helps simplify troubleshooting enhances overall operational efficiency. Review collected by and hosted on G2.com.

What I dislike about the ScienceLogic AI Platform is that, although it’s feature-rich and powerful, the user interface can feel overwhelming for new users, and advanced configurations often come with a steep learning curve. Some integrations also require manual tuning and ongoing maintenance, which can add to the overall deployment effort. Dashboard and reporting customization could be more intuitive and flexible, especially for administrators who need tailored views for different teams or use cases. Alert tuning takes careful optimization to reduce false positives, and the troubleshooting workflow could be more streamlined to speed up issue resolution. The onboarding experience and documentation are helpful, but they could offer more in-depth, step-by-step guidance for complex scenarios. In addition, licensing can be difficult to optimize for smaller environments, which makes ROI evaluation more challenging. Improvements in AI-driven recommendations, configuration guidance, and automation would further enhance usability and day-to-day operational efficiency. Review collected by and hosted on G2.com.

Before implementing the ScienceLogic AI Platform, we relied on multiple monitoring tools and manual processes to manage infrastructure, applications, and network devices. This made it hard to achieve true end-to-end visibility and to identify the root cause of issues quickly. ScienceLogic helped us consolidate monitoring into a single platform with broad integrations, which improved operational efficiency and reduced tool sprawl. Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

One area that could be improved is how complex it can be to configure and troubleshoot certain monitoring parameters and custom metrics. Some of the more advanced features may require extra setup steps or a higher level of technical understanding than expected. Clearer user guidance and stronger documentation, along with a more streamlined configuration process, would make the platform even more user-friendly and efficient. Review collected by and hosted on G2.com.

Site24x7 helps us address the challenge of continuously monitoring and managing a large IT infrastructure by giving real-time visibility into servers, networks, databases, applications, and other critical components. It enables us to spot issues early with proactive alerts, pinpoint potential performance bottlenecks, and cut down the time spent on troubleshooting. As a result, our incident response improves, downtime is minimized, and our team can maintain stronger overall infrastructure availability and performance. Review collected by and hosted on G2.com.

The user interface feels a bit old and complicated for beginners. It takes some time to figure out all the settings and how to export the network test reports properly. Review collected by and hosted on G2.com.

It helps me troubleshoot connection issues with Twitch streaming and verify if the lag or packet loss is caused by my local ISP routing or external network nodes. Review collected by and hosted on G2.com.

Being in an environment that has mobile users bringing their own devices and using public wifi the pay per device model is difficult to stomach. Over 150 of our licenses are just user's cell phones. Review collected by and hosted on G2.com.

Tunneling, traffic shaping, and more. It is like an eye in the sky. The dashboard on our parter portal allows us to see all of our appliances at once and manage from afar. Review collected by and hosted on G2.com.

The main downside of OpManager Nexus is the upfront effort required to tune alert thresholds so you don’t end up with notification overload. Some of the deeper configuration areas—such as custom SNMP rules and report templates—also feel cluttered and harder to navigate than the primary NOC views. In addition, on-premise installations can demand substantial hardware resources, since telemetry data accumulates in the database over time. Review collected by and hosted on G2.com.

OpManager helped us address three major business challenges:

Pricing / ROI: It replaced our expensive legacy monitoring tools with a more cost-effective, device-based licensing model, which significantly improved our return on investment.

Support / Onboarding: Its automated discovery features made onboarding quick and painless, and we were backed up by responsive vendor customer service.

AI / Intelligence: The machine-learning adaptive thresholds reduced our alert fatigue by automatically distinguishing genuine anomalies from routine traffic spikes. Review collected by and hosted on G2.com.

It has a network latency which leads into the performance issue as well. Many times it automatically disconnects or start retrying which cause the internet access up and down and creates problem while working or your call get disconnected because of this zscaler behaviour. Review collected by and hosted on G2.com.

It easily scales the protection for distributed, remote and hybrid systems. Because of this it becomes very easy to be connected with company network in very secured manner. We can connect to internet and saas application directly in very secured manner. It's integrations with the system is also very handy and easy. There UI is also very simple and attractive. Review collected by and hosted on G2.com.

A couple of things bother me a little. First, there are times when the connection takes longer than expected to establish, especially if the network is a bit unstable which can be frustrating when you're already in the middle of a problem and just want it fixed quickly. Also, every time the IT team needs to connect, I have to share the session ID and password with them separately, it's a minor thing but it adds a step each time. I've also noticed that TeamViewer can be a bit heavy on system resources while the remote session is running, the laptop slows down noticeably sometimes, which is not ideal when you're already dealing with a technical issue. And occasionally the connection just drops mid-session for no clear reason, which means IT has to reconnect and start over. Nothing deal-breaking, but these are small friction points that add up over time. Review collected by and hosted on G2.com.

The main problem it solves for me is getting timely technical support when I'm working remotely. I do online tutoring from home, and there are situations where something breaks, maybe the session won't load, the audio stops working, or the platform crashes right before a student appointment. In a regular office you'd just walk over to the IT desk, but that's not possible when you're remote. That's where TeamViewer comes in. Our IT support team connects to my machine remotely, sees exactly what I'm seeing, and fixes the issue directly without me having to explain everything over chat or email. This has honestly saved me quite a bit of time. What earlier used to take 30-45 minutes of back and forth troubleshooting over messages now gets done in 10-15 minutes because they can just take over and handle it. It keeps my work continuity intact, I can get back to my sessions faster, and students don't have to wait too long. For someone working fully remotely, that kind of quick remote access support is genuinely valuable. Review collected by and hosted on G2.com.