Products

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instan

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making busin

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core ap

AloTech is a web-based, pay-as-you-go solution running on Google Powered Cloud Call Center.

CormSquare automates your procurement process, greatly reducing time, cost and effort. It also helps find right suppliers at lower price. CormSquare saves procurement cost and ease of procurement.

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

Powered by gamifcation & AI, Kaizo transforms performance management for customer support teams. We empower teams to boost productivity and improve service quality.

The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers

A quality call monitoring solution to help you understand trends and data and improve your customer service!

MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.

3C Consulting suit of customized development and strategic planning solutions are designed to help you create a path forward for your organization that is designed to achieve peak performance and marketplace leadership.

EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work. Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric. With EmberQA, every

Veroot CTPAT Management Software is your all-in-one platform for achieving and maintaining CTPAT compliance without the manual grind. CBP's Minimum Security Criteria demand constant evidence: security questionnaires, partner validations, training records, and SOPs. Veroot automates all of it. Deploy and score Security Questionnaires, collect e-signatures, and generate branded training and SOP documents from ready-to-use templates. Track workflows and expirations in one place, replacing the email

Orbiq turns your security posture into a self-serve experience for buyers — so your team stops answering the same compliance questions on repeat. Your trust center lives at trust.yourcompany.com with full brand theming (colors, fonts, layouts, branded emails), so it looks like your company, not a vendor's template. Enterprise-grade document controls come standard: three-tier access (public, restricted, NDA-gated), integrated click-to-sign NDA workflows, document watermarking with recipient track

At Privacy Company we believe in a world in which every organization works actively on data protection. Under the motto Making Data Protection Easy, Privacy Company offers advice, training and software to build a privacy friendly and safe organisational culture. Our team of experienced consultants help organisations quickly and with industry-leading quality to become and remain compliant with the General Data Protection Regulation (GDPR).

Solidroad is a conversation simulator for customer facing teams. Our tool allows sales and support reps practice customer conversations with an AI and receive personalised feedback from an AI coach.

VISO TRUST is an AI-driven third-party risk management (TPRM platform that revolutionizes how organizations assess and monitor vendor risks. By automating the due diligence process, it delivers real-time, evidence-based assessments, enabling security teams to make informed decisions swiftly. The platform's advanced AI capabilities analyze control presence, testing methodologies, exceptions, and Nth-party references, providing comprehensive insights into vendor security postures. This approach no

Aravo delivers market-leading SaaS solutions for managing enterprise third party risk to help Global 2000 companies protect their brand, build customer trust and elevate business performance.