Inconnect

3 reviews

It is an omnichannel management software designed to enhance customer experience and contact center profitability. It allows to centrally manage all contacts between a company and its users, regardless of the channel on which they take place. Inconcert’s cloud contact center software optimizes the entire contact process as it integrates administration, planning, and configuration functions on a single platform. 

Infunnel

2 reviews

Infunnel is an intuitive marketing automation and CRM software that provides control over the entire sales process, from lead generation to after-sales service. It helps to optimize digital marketing campaigns and contacts’ progress on the customer journey to maximize profits. It is an innovative, comprehensive solution with an easy-to-use interface that allows to combine a variety of digital marketing strategies – including lead generation and marketing automation – with sales on omnichannel environments. 

Inteam

1 review

Inteam is a workforce management software that allows you to optimize workforce management and organization as it plans shifts based on expected work volume and agent preferences. The Inteam algorithm is fed with data from interactions on all channels and forecasts workload with high accuracy, determining the number of agents necessary at any given time to fulfill the service level, reduce costs, and provide a better CX experience. With the Agent Portal and Inteam app, teams can also have control over their schedules, exchange shifts, and stay connected with the company, promoting a more flexible and efficient work environment. 

Inagent

0 reviews

Inagent is an all-in-one solution that allows you to quickly implement autonomous AI agents on all text and voice channels with no coding. These agents understand the conversation’s context in >200 languages and dialects, make decisions, and execute actions via connection with business systems to offer responses with natural language. Inagent has a multiagent system designed to create agents specialized in particular processes or business areas.

Inspeech

0 reviews

Inspeech is a Speech Analytics solution that is able to transcribe and analyze all the contact center’s conversations on all voice and text channels using cutting-edge GenAI technology. Inspeech provides business intel as it assesses the quality of the service provided, viewing KPIs and detecting operational issues, which contributes to lowering costs and improving the customer experience. It additionally optimizes agent performance as it provides actionable insights aimed at raising service and efficiency standards.