--- title: Inconnect Reviews meta_title: 'Inconnect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Inconnect works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Inconnect Reviews **Vendor:** Inconcert **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About Inconnect Omnichannel Cloud Contact Center Connect and centralize all your CX channels Manage all customer service channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. Solution advantages Centralize customer experience management. Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. Boost agent productivity. Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. Reduce costs with smart self-service. Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. Maximize outbound campaigns. Get more successful calls in less time by using powerful multimodal auto dialer engines. Optimize inbound management. Accelerate response with smart query distribution and integration of the outbound channel on the same platform. Ensure operational control. Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service. Applications by industry Real-time e-commerce customer support. Claims management at insurance companies. Customer acquisition/recovery at telecom companies. Information for students at educational institutions. After-sales and incident service management. Remote product and service purchase (banking, energy). Citizen information for institutions. Collections and billing management through BPO. Patient care and appointment management at medical clinics. Booking management at hotel chains. Technical characteristics Omnichannel: voice channels Inbound call management. Automatic distribution based on skills, business data, and customer segmentation. Callbacks and scheduling for later contact. Outbound call automation. Automatic, multi-modal dialing engine (predictive and progressive). Simultaneous dialing on multiple dialing lists. GenAI-powered self-management. Native connection to Insmartbot to integrate GenAI-powered voicebots. Conversational IVR systems with call context and transfer to the contact center. Omnichannel: text channels Integrated WhatsApp (Business Service Provider). Configurable automated messages; sending and receiving links, photos, videos, voice memos, and PDF files. Sending messages to contact lists with variable, personalized texts. Service on social media. Instagram, Facebook, X, TikTok message management. Management of multiple administrated pages. Response automation Email, text, and sidebar chat. Full text editor for email with template generator. Chat window customization: size, color, font, images, buttons, and positions. Mass text message dispatch; HTTP-based support and configuration for multiple text agents. Agent assistant with AI Unified interaction inbox. Integrated work environment for omnichannel management. Contact history in a single log that is automatically updated. AI copilot companions for agents. GenAI-powered email writing assistant. Ask for help copilot: if the bot doesn’t know the answer, it asks for help and remembers the answer from then on. Application designer. Sidebar chat and form customization. Front-end application designer for interaction management. ITR (interactive text response) application and bot designer management. CX analytics and control Advanced reporting for operational control. Report package with stats. Personalized report designer. Scheduled email and/or FTP dispatch of reports. Security and data privacy. PCI Cloud Security Standards. Card numbers masked in histories. SSL encryption and GDPR compliance. CSA Trusted Cloud Provider, Star Level One, ISO 27001, and CCSK seals. Native and API-friendly integrations. Integration with front-end web applications, website forms, and scripts. Integration with data, systems, and business processes. Native integration with Insmartbot, Infunnel, Inspeech, and Inteam. ## Inconnect Reviews ### 1. Comprehensive management of the Contact Center. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Inconnect?** InConcert Omnichannel Contact Center stands out for its comprehensive approach to managing customer interactions across various channels, such as calls, emails, and social media. Its key features include omnichannel capability, efficient channel integration, intelligent routing, real-time monitoring, and detailed analytical reporting. It provides a platform that enhances efficiency and consistency in communication, facilitates effective routing, and offers analytical tools for informed decision-making and continuous improvement of the contact center. **What do you dislike about Inconnect?** The use of a VPN can affect the performance of InConcert Omnichannel Contact Center due to potential increases in latency and bandwidth limitations. The VPN configuration and data encryption can influence the speed and stability of the connection, being important considerations. **What problems is Inconnect solving and how is that benefiting you?** InConcert Omnichannel Contact Center solves challenges by facilitating the omnichannel management of customer interactions. Its intelligent routing, channel integration, and analytical analysis optimize operational efficiency. It offers a comprehensive platform to improve communication consistency and informed decision-making. ### 2. Very useful with good contact and friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Diego G. | Call Center, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Inconnect?** the direct contact and its ease of filtering and the usefulness for customer service and the wide number of functions it also has **What do you dislike about Inconnect?** Its only flaw is that when switching to another window, it tends to disconnect. **What problems is Inconnect solving and how is that benefiting you?** Customer service, issues with customer orders, benefits in that it solves the customers' problems and makes them loyal to the service. ### 3. Practical and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Inconnect?** I can use it from Salesforce without switching tabs, without jumping from one to another. **What do you dislike about Inconnect?** Sometimes it doesn't work and I lose time and I must use it from the web. **What problems is Inconnect solving and how is that benefiting you?** It is under review so that it doesn't crash as much and works quickly. - [View Inconnect pricing details and edition comparison](https://www.g2.com/products/inconnect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+14%3A52%3A18+-0500&secure%5Bsession_id%5D=09648a39-aba6-4004-bf9a-d207e05ef201&secure%5Btoken%5D=203da22f6e8b8b74796db7973579b0c517ceea654659a7767a0c93c71b66e39f&format=llm_user) ## Inconnect Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Inconnect Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (597 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,425 reviews)