Products

Salesforce Consulting and Implementation Practice.

Glance Networks provides omnichannel visual engagement including screen share, cobrowse, mobile app sharing, and agent video technology to enable enterprises to improve customer satisfaction, service center efficiency, app transactions, and sales conversion rates.

Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses.

ServiceBot by WorkWave is an AI-powered chatbot and website storefront designed to streamline online service sales for field service businesses. It enables companies to offer their services 24/7, allowing customers to purchase, schedule, and pay for service visits directly through their website via intuitive, human-like interactions. ServiceBot caters to various industries, including lawn care, landscaping, pest control, and home services, facilitating seamless online transactions and enhancing

SHI is a provider of end-to-end IT solutions built on technologies from AWS, Cisco, Dell, Microsoft, and more. With 35 years of experience and nearly 6,000 global professionals, SHI helps over 17,000 organizations select, deploy, and manage IT solutions that drive growth and innovation. Combining the scale of a global integrator with the personalized service of a local partner, SHI empowers smart technology decisions to support your strategic goals.

From self-service technologies for mobile and desktop users through to intelligent software license allocation in complex datacenter environments and automated approval and procurement processes, Snow Software put solutions at the center of the organization, empowering all types of IT stakeholders to maximize their productivity and contribution without introducing unacceptable costs or risks, ensuring that every penny invested in technology to support business operations is money well-spent. So

Kovair Omnibus is a platform that ensures seamless data flow across tools, cross-lifecycle transparency, macro and micro-level process automation, correspondence of activities across disciplines and live cross-tool metrics using Reports and Dashboards.

Upland InGenius is a Computer Telephony Integration (CTI) platform that integrates CRM and call center systems to increase productivity. InGenius enables agents to deliver personalized experiences with AI while protecting technology infrastructure investments.

Nicus is a leading provider of end-to-end IT financial management and business analytics. It provides a comprehensive set of tools, including IT planning, service costing, benchmarking, bill of IT, application TCO and demand management, which help analyze and manage the business of IT more effectively.

Checklist Pro creates custom Checklists for any table; defines the Checkboxes, edit rules and options for handling closure of a Checklist. For example, a step-by-step Checklist on every laptop replacement task ensures the correct process is completed every time. This reduces errors, improves response times and drives process improvement.

Salesforce integration will fundamentally alter how you view the relationship between Salesforce and ServiceNow. Configure and customize without coding. Improve visibility and governance.

BlueCat Gateway is a Python-based platform designed to automate and streamline DNS, DHCP, and IP Address Management operations. It enables organizations to develop custom workflows and integrations, facilitating seamless interaction with third-party tools such as ServiceNow and Terraform. By automating repetitive network configuration and provisioning tasks, Gateway enhances operational efficiency and reduces the risk of errors. Key Features and Functionality: - Custom Workflow Creation: Deve

Mitigate the impact of a critical event with award-winning critical communications products

Skybox IncontactCTI is a web-based agent application designed to seamlessly integrate NICE CXone contact center capabilities within the ServiceNow platform. Leveraging ServiceNow's OpenFrame technology, it enables agents to manage various CXone contact types—including emails, chats, phone calls, voicemails, and work items—directly from the ServiceNow interface. Key Features and Functionality: - Unified Agent Experience: Provides a cohesive interface for handling multiple communication channel

The Skype4B Unified Customer eXperience (UCX Solution is designed to enhance customer interactions by integrating Skype for Business with ServiceNow's Customer Service Management (CSM platform. This integration provides a unified interface for customer service agents, streamlining communication and improving service delivery. Key Features and Functionality: - Unified Agent Workspace: Combines Skype for Business communication tools with ServiceNow's CSM, allowing agents to manage customer inter

Consulting and Implementation Practice.

Intelibliss Cloud Management solution is a true Hybrid Cloud Platform that enables provisioning and lifecycle management of IT Infrastructure across all major public and private cloud providers.

Wipro's Presales CRM is a cloud-based application built on the robust ServiceNow platform, designed to enhance the productivity of sales teams, customer service agents, recruiters, and marketing professionals. By leveraging artificial intelligence and automation, it streamlines the entire customer lifecycle—from identifying new opportunities to converting them into contracts—thereby driving business growth and facilitating digital transformation. Key Features and Functionality: - Centralized

Crayon is expert at optimizing client ROI from complex technology.

ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their Atlassian software through consulting, training, managed services, and software applications. As Atlassian’s first and longest-serving Platinum Solutions Partner, ServiceRocket has worked with over 5,000 enterprises, trained over 50,000 students, and built some of the most popular Atlassian apps, including the Connector for Salesforce and Jira. ServiceRocket is SOC2 Type 2, PCI and TrustArc Privacy Shiel