OnSolve Platform Reviews & Product Details

The OnSolve Platform for Critical Event Management is designed to help enterprises, organizations and government agencies identify risk, communicate effectively and manage response holistically. OnSolve combines AI-powered threat detection with mass notification, incident management and travel risk management to form the industry’s most comprehensive unified Platform. We know critical event management is not one-size-fits-all. That’s why the OnSolve suite of products scales to meet your needs. Use one, or any combination, of our award-winning products through every step of the critical event lifecycle: PREPARE with risk assessments, historical trends and statistics before anything even happens. DETECT threats early with accurate, focused alerts and impact assessments. ACTIVATE response teams by disseminating information needed to quickly mobilize. RECOVER faster with the right technology to better understand, handle and mitigate risk. The OnSolve suite of products are cloud-based and used to identify risk, communicate effectively and recover quickly from disruption: Risk Intelligence is powered by AI and supported by humans and gives you the information you need about potential threats to your people and operations. Mass Notification offers precision geo-targeted communications across multiple modalities for comprehensive crisis response. Incident Management provides the ability to initiate, collaborate and manage events posing disruption or harm to your people and operations – all from within one seamless experience. With an open architecture methodology, the OnSolve Platform can be integrated seamlessly into your existing environment. It's easily customizable and simple to use, and it’s backed by 24/7 software support experts.

Seller

OnSolve

Product Description

Mitigate the impact of a critical event with award-winning critical communications products

Overview by

Sarah Hechler (Senior Product Marketing Manager at OnSolve)

Discussions

OnSolve Platform Community

Pricing

Pricing provided by OnSolve.

Mass Notification

Risk Intelligence

View More Pricing Information

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OnSolve Platform Integrations

(1)

Integration information sourced from real user reviews.

OnSolve Platform Media

OnSolve Platform Demo - OnSolve Platform Control Center

Use an intuitive dashboard to gain real-time visibility into critical events. Several filters ensure a clear view of actionable information impacting your people, places, and property.

OnSolve Platform Demo - OnSolve Quick Alert Functionality

Create, edit and send notifications directly from the mobile app. Reach employees, residents, volunteers and other stakeholders wherever they’re located.

OnSolve Platform Demo - Risk Intelligence Alert

AI-Powered Risk Intelligence is vetted by human analysts to provide accurate threat detection so your team can quickly respond to threats.

OnSolve Platform Demo - OnSolve Incident Management

Easily activate response teams and coordinate the right people at the right time for better outcomes.

OnSolve Platform Reviews (15)

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/11/2025

"Efficient Alert Management and Timely Notifications for critical Incident tickets."

4/5

What do you like best about OnSolve Platform?

Configuring Alert SMS and email notifications for incident tickets in ServiceNow has helped our team stay updated in a timely manner. The platform offers useful features such as notification groups, reporting, and scheduling, which make it easier to manage alerts and ensure everyone receives the necessary information when needed to the target sudience. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

The documentation and guidance could use improvement, as they are currently lacking in clarity. Additionally, having a dashboard that allows users to navigate between different scheduler zones and organize them by group name would be very helpful. Review collected by and hosted on G2.com.

gagan p.

Security Analyst

Mid-Market (51-1000 emp.)

9/17/2024

"OnSolve is a reliable critical event management platform that delivers real-time alerts."

4.5/5

What do you like best about OnSolve Platform?

What I like best about the OnSolve platform is its ability to deliver real-time, customizable alerts during critical events, ensuring rapid response. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

One drawback of the OnSolve platform is its complexity, especially when navigating some advanced features. Review collected by and hosted on G2.com.

KEVIN D.

Disk Jockey

Enterprise (> 1000 emp.)

3/19/2024

"Solid Reliability"

4.5/5

What do you like best about OnSolve Platform?

We've been using OnSolve's Send Word Now for over 10 years and pleased with it's stability, reliability, and interface. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

OnSolve has done many acquisitions with complimenary and/or competing systems. It may have been too much to chew on at the same time. But I have confidence their combined features will produce an exemplary solution. Review collected by and hosted on G2.com.

Response from Diana Harr of OnSolve

edit

Thanks for taking the time to share your feedback, Kevin. We greatly appreciate your support and trust in us - it's much appreciated!

Barry E.

Director, Business Continuity Management

Enterprise (> 1000 emp.)

1/19/2022

"Easy to use and dependable!"

4/5

What do you like best about OnSolve Platform?

The ease of sending a message using the online tool. The customer support and ease of connecting with them when there have been issues. The Marketing Team has also been great. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

The Reporting feature needs to be upgraded and enhanced. Especially when running an All Contacts Report. The new name of the company, "OnSolve" is not very descriptive of an emergency notification system - the Send Word Now name is more catchy and describes what the company's products do. The "OnSolve" name is vague. Review collected by and hosted on G2.com.

Recommendations to others considering OnSolve Platform:

Check out the Map Location function - it's great! Review collected by and hosted on G2.com.

What problems is OnSolve Platform solving and how is that benefiting you?

Instant communication with our employees and customers. The mapping feature has been invaluable for us espeically when we need to determine where our employees are located in relation to an incident. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

4/26/2022

"OnSolve MIR3"

4.5/5

What do you like best about OnSolve Platform?

OnSolve MIR3 is user friendly and easy to maintain. Managing users and notifications in the system is straightforward. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

The mobile application is basic and lacks some key features such as listing of users. Review collected by and hosted on G2.com.

Recommendations to others considering OnSolve Platform:

Gain an understanding of their future roadmap and how their other products impact the future of MIR3. Review collected by and hosted on G2.com.

What problems is OnSolve Platform solving and how is that benefiting you?

OnSolve MIR3 is our corporate emergency notification system. It is used to quickly communicate when we have an emergency or a high level incident. Our project management office also uses MIR3 on implementation weekends to notify team members of key milestones. Review collected by and hosted on G2.com.

Scott N.

Systems and Technology Lead

Enterprise (> 1000 emp.)

1/19/2022

"Good product, and fantastic support!"

4.5/5

What do you like best about OnSolve Platform?

I was handed the administration of our MIR3 instance with no experience, and I found the interface to be easy to follow and work with. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

I want the ability to build a favorites menu to access the things I use most often right at the top of the menu. Review collected by and hosted on G2.com.

Derrick G.

Mid-Market (51-1000 emp.)

1/20/2022

"Great dashboard and very easy to use."

5/5

What do you like best about OnSolve Platform?

Multiple available templates ease the process of creating timely critical communications. I also like the reporting features. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

I experience some issues with accuracy when using the Self Update feature. Review collected by and hosted on G2.com.

Recommendations to others considering OnSolve Platform:

Ensure that you review all available reference materials. There are tons of features available during different scenarios. Review collected by and hosted on G2.com.

What problems is OnSolve Platform solving and how is that benefiting you?

We're able to send timely updates to all firm users regarding our COVID response and firm closures, when applicable. Review collected by and hosted on G2.com.

Adel A.

Admin officer

Small-Business (50 or fewer emp.)

9/27/2019

"Perfect "

5/5

What do you like best about OnSolve Platform?

It was great to see and hear from you again Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

Bad news about the internet connection with that Review collected by and hosted on G2.com.

Keith L.

Firefighter II/Emergency Medical Technician

Public Safety

Enterprise (> 1000 emp.)

2/18/2019

"Efficient, streamlined notification"

5/5

What do you like best about OnSolve Platform?

MIR3 allows for fast notification of key stakeholders in easy to navigate menus and contact lists. A must have for enterprise continuity and mass alerting. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

It may just be the network settings of my organization, but saved username and password or the ability to access keychain information for faster login would be great. Often the notifications we need to make are time sensitive and time spent logging in is time away from objective. Review collected by and hosted on G2.com.

What problems is OnSolve Platform solving and how is that benefiting you?

Enterprise continuity and mass notification of campus employees. Typically when there is a system outage or environmental situation which may impact corporate services, key players can be notified by text, email, phone call, or all of the above. Groups are established so only those who need to receive notification are alerted and can respond promptly. This ensures services are always running and even large scale emergencies have a smaller impact on the company’s bottom line. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/14/2019

"Easy to use"

4/5

What do you like best about OnSolve Platform?

It is a simple interface and easy to send group texts. The reports are great to see usage and easy to follow up with. Review collected by and hosted on G2.com.

What do you dislike about OnSolve Platform?

It seems a bit cumbersome to get to the place to send out messages. It should be right in the front and set up once you log in. Once your groups are in then it is easier. Review collected by and hosted on G2.com.

Recommendations to others considering OnSolve Platform:

Getting it set up with all the groups and numbers is the longest issue. After that have many mangers to maintain and use the system or it will fall by the wayside. It has many applications but being underutilized is its worth enemy. Review collected by and hosted on G2.com.

What problems is OnSolve Platform solving and how is that benefiting you?

emergency communication to staff and being able to send out time sensitive updates to large groups across the country. Review collected by and hosted on G2.com.