--- title: Employee Self Service Portal and Catalog Reviews meta\_title: 'Employee Self Service Portal and Catalog Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Employee Self Service Portal and Catalog works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Employee Self Service Portal and Catalog Reviews & Product Details Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses. * * * Seller [Evergreen Systems](https://www.g2.com/sellers/evergreen-systems-15a4d622-1b99-4e46-b9fc-665c8bf4c6de) Discussions [Employee Self Service Portal and Catalog Community](https://www.g2.com/products/employee-self-service-portal-and-catalog/discuss) Show More ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Dynatrace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ View All Alternatives ](https://www.g2.com/products/employee-self-service-portal-and-catalog/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) BR Barbara R. Employment Coordinator Education Management Mid-Market (51-1000 emp.) 1/2/2024 "Disorganized and Less User Friendly Features" 1.5/5 What do you like best about Employee Self Service Portal and Catalog? This portal is complicated to use. It needs to be redesigned with the user in mind would make it friendly for employees. The layout does not ensure a good experience for everyone. Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? It provides a cumbersome array of functions making it a poor tool. The minor downside is that if heavily customized it becomes slightly sluggish. The automation process is moderate I find that the portal lacks personalized information tailored to each employees needs. Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? It is quite confusing to navigate through its interface in search of information. There is no support section for users seeking assistance or submitting incident requests. The interface needs to benefit from user friendliness. Review collected by and hosted on G2.com. Show More 1/3/2025 Validated ReviewerIncentivizedSource: G2 invite ![Milan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milan K.") MK Milan K. Senior System Administrator Mid-Market (51-1000 emp.) 12/21/2023 "Ease of Access through ESS Portal" 4/5 What do you like best about Employee Self Service Portal and Catalog? Here is the best of this product which can be take : 1. Ease of Access 2. Best GUI to end users 3. Technically Strong bodning and setup 4. Routine and All Org. Process eBonding and Customization. 5. Services and Support are key factor for customer Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? Below Points can be beutify to product enchancment 1. Built Regular Updates on UI and Process Catalogs 2. License Logic can be accomodate with various options 3. SOP and FAQs can be publish more in depth to Technical Personal Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? various automation process bulit in portal can help human intervation reduction and make ease of access to end users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nitin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitin P.") NP Nitin P. Senior Software Analyst Banking Enterprise (\> 1000 emp.) 12/19/2023 "Reviewing the ESS portal for employee services and tracking all the details." 4/5 What do you like best about Employee Self Service Portal and Catalog? ESS is the best at its performance and GUI design. The different tabs available in a systematic way to simplify the usage and user friendly design makes it better to use. Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? The tax forecasting report could be more simplified. The yearly estimation and forecasting report is a bit complex which needs more attention while reviewing. Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? Employment details maintaining and tracking has been really simpler now when using ESS portal. Performance is way faster than any other tool available. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 12/20/2023 "One choice for best Customer Experience" 4.5/5 What do you like best about Employee Self Service Portal and Catalog? This portal is designed to streamline customer communication and enhance the customer experience. It has user-friendly interface and self serve dashboards for that makes easy to understand. Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? So far no dislikes. But yes there is a scope for the enhancements in this product. Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? Less manual work and more automation, timely process, and work management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Swati T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swati T.") ST Swati T. Business Product Owner Enterprise (\> 1000 emp.) 5/7/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Service portal experience" 5/5 What do you like best about Employee Self Service Portal and Catalog? ESS and service catalog is very user friendly , simple to use and has a lot to offer such as a bunch of catalog items easy to order and knowledge articles for self help . It has demonstrated a humungous amount of capable options and strong base. Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? nothing that a can recall. its superb , only thing is that its heavy if you do a lot of customozations and gets slow. service portal and widgets are not very easy to work with and domain seperation is still not that great Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? customers love the platform and they find it very easy and cool to navigate Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/7/2019 "Engaging way to guide employee through their HR Experience" 5/5 What do you like best about Employee Self Service Portal and Catalog? The Google-like search makes it easy for employees to surface the information that is important to them, personalized for them, and guides them through the underlying processes. Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? Because it is easy to use, there is a temptation to put too much on the portal! Keeping it minimalist and simple is critical for the UX. Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? Today, information that our employees have access to is convoluted and not personalized. ServiceNow allows us to present the right information, making it easier for employees to find what they need. They can minimize the amount of time that they spend on administrative tasks so that they can get back to the task at hand! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Enterprise (\> 1000 emp.) 5/8/2019 "Great One Stop Shop" 4.5/5 What do you like best about Employee Self Service Portal and Catalog? This is easy to use and can be easily configurable. Users like the interface and love how easy it is. Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? Nothing comes to mind. This is an overall good product. Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? Users did not have a place to go to have their questions answered or submit a incident request. This allowed us to provide them with an easy to user interface. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 5/7/2019 "Great Custom Portal Experience" 4.5/5 What do you like best about Employee Self Service Portal and Catalog? It is a visually appealing custom portal that has a lot of built in functionality that ServiceNow offers but puts it in a stylized single page application. Also comes with constant improvement every release of ServiceNow Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? Some of the code is proprietary which makes it hard to customize. Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? Creating a simple Portal that is user friendly and intuitive. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Shaji J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaji J.") SJ Shaji J. Global HR Shared Services Leader Enterprise (\> 1000 emp.) 5/7/2019 "Must have for great user experince" 4.5/5 What do you like best about Employee Self Service Portal and Catalog? Well organized content... Ease of navigation Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? This is not applicable as its a great product Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? Drive employee self service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 5/7/2019 "Employee Self Service" 4/5 What do you like best about Employee Self Service Portal and Catalog? Being able to modify per my preference and choose to see what I want to see that benefits my day Review collected by and hosted on G2.com. What do you dislike about Employee Self Service Portal and Catalog? appearance can be a bit clunky it doesn't have a good look Review collected by and hosted on G2.com. What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you? Easy quick and slick use Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/employee-self-service-portal-and-catalog/pricing) Employee Self Service Portal and Catalog Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5ebaff09492b7680b5e816374af089bc/sailpoint.png "Product Avatar Image") SailPoint 4.5/5(196) [ Compare Now ](https://www.g2.com/compare/employee-self-service-portal-and-catalog-vs-sailpoint) ## Work at Evergreen Systems? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/employee-self-service-portal-and-catalog/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) ##### Explore More [Top tools for collaborative email template design](https://www.g2.com/discussions/what-are-the-top-tools-for-collaborative-email-template-design)[Best applicant tracking system for small businesses](https://www.g2.com/discussions/what-s-the-best-applicant-tracking-system-ats-for-small-businesses)[What solution integrates incident management with ITSM tools?](https://www.g2.com/discussions/what-solution-integrates-incident-management-with-itsm-tools) [Best account-level reporting software for marketing ROI](https://www.g2.com/discussions/best-account-level-reporting-software-for-marketing-roi)[Most recommended ERP software for small businesses](https://www.g2.com/discussions/most-recommended-erp-software-for-small-businesses)[Which contact center payments software has built-in PCI compliance and secure payment handling for small teams?](https://www.g2.com/discussions/which-contact-center-payments-software-has-built-in-pci-compliance-and-secure-payment-handling-for-small-teams) [Show MoreShow Less](javascript:void(0);)