Employee Self Service Portal and Catalog Reviews & Product Details

This portal is complicated to use. It needs to be redesigned with the user in mind would make it friendly for employees. The layout does not ensure a good experience for everyone. Review collected by and hosted on G2.com.

It provides a cumbersome array of functions making it a poor tool. The minor downside is that if heavily customized it becomes slightly sluggish. The automation process is moderate I find that the portal lacks personalized information tailored to each employees needs. Review collected by and hosted on G2.com.

Here is the best of this product which can be take :

1. Ease of Access

2. Best GUI to end users

3. Technically Strong bonding and setup

4. Routine and All Org. Process eBonding and Customization.

5. Services and Support are key factor for customer Review collected by and hosted on G2.com.

Below Points can be beautified to product enhancement

1. Built Regular Updates on UI and Process Catalogs

2. License Logic can be accommodated with various options

3. SOP and FAQs can be published more in depth to Technical Personnel Review collected by and hosted on G2.com.

ESS is the best at its performance and GUI design. The different tabs available in a systematic way to simplify the usage and user friendly design makes it better to use. Review collected by and hosted on G2.com.

The tax forecasting report could be more simplified. The yearly estimation and forecasting report is a bit complex which needs more attention while reviewing. Review collected by and hosted on G2.com.

This portal is designed to streamline customer communication and enhance the customer experience. It has a user-friendly interface and self-serve dashboards that make it easy to understand. Review collected by and hosted on G2.com.

So far no dislikes. But yes there is a scope for the enhancements in this product. Review collected by and hosted on G2.com.

ESS and service catalog is very user friendly, simple to use and has a lot to offer such as a bunch of catalog items easy to order and knowledge articles for self help. It has demonstrated a humungous amount of capable options and strong base. Review collected by and hosted on G2.com.

nothing that a can recall. its superb, only thing is that its heavy if you do a lot of customozations and gets slow. service portal and widgets are not very easy to work with and domain seperation is still not that great Review collected by and hosted on G2.com.

The Google-like search makes it easy for employees to surface the information that is important to them, personalized for them, and guides them through the underlying processes. Review collected by and hosted on G2.com.

Because it is easy to use, there is a temptation to put too much on the portal! Keeping it minimalist and simple is critical for the UX. Review collected by and hosted on G2.com.

This is easy to use and can be easily configurable. Users like the interface and love how easy it is. Review collected by and hosted on G2.com.

Nothing comes to mind. This is an overall good product. Review collected by and hosted on G2.com.

It is a visually appealing custom portal that has a lot of built in functionality that ServiceNow offers but puts it in a stylized single page application. Also comes with constant improvement every release of ServiceNow Review collected by and hosted on G2.com.

Some of the code is proprietary which makes it hard to customize. Review collected by and hosted on G2.com.

Well organized content... Ease of navigation Review collected by and hosted on G2.com.

This is not applicable as its a great product Review collected by and hosted on G2.com.

Being able to modify per my preference and choose to see what I want to see that benefits my day Review collected by and hosted on G2.com.

appearance can be a bit clunky it doesn't have a good look Review collected by and hosted on G2.com.