Sensiple
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All Products & Services
The Skype4B Unified Customer eXperience (UCX Solution is designed to enhance customer interactions by integrating Skype for Business with ServiceNow's Customer Service Management (CSM platform. This integration provides a unified interface for customer service agents, streamlining communication and improving service delivery. Key Features and Functionality: - Unified Agent Workspace: Combines Skype for Business communication tools with ServiceNow's CSM, allowing agents to manage customer interactions and service requests within a single interface. - Centralized Routing: Utilizes intelligent routing to direct customer inquiries to the appropriate agents or departments, ensuring efficient handling of service requests. - Real-Time Communication: Enables instant messaging, voice, and video calls through Skype for Business, facilitating prompt and effective customer support. - Automated Workflows: Integrates with ServiceNow's automation capabilities to streamline routine tasks and processes, reducing manual effort and increasing productivity. Primary Value and Problem Solved: The Skype4B UCX Solution addresses the challenge of fragmented customer service systems by unifying communication and service management platforms. This integration reduces the need for agents to switch between multiple applications, leading to faster response times, improved customer satisfaction, and enhanced operational efficiency. By providing a cohesive environment for managing customer interactions, organizations can deliver a more consistent and personalized customer experience.
PhiFIX by Sensiple is a world-class FIX Products for Buy-Side, Sell-Side and Venues of Capital Markets domain. PhiFIX Products are designed to support FIX Gateway, Client and Server Verification, Certification, Monitoring and Simulations for entire Capital Markets Eco System. PhiFIX Products are designed to support cross-platform and runs on Windows and Linux Operating Systems. Detailed User Manuals for each PhiFIX Product will help system admins to configure and perform respective FIX activities.
Sensiple Reviews
Dipika C.
Open to new opportunities and utilize my skillset as a Marketer!The customer eXperience couldn't get better
Verified User in Legal Services
The original definitive tool for business collaboration
About
What is Sensiple?
Sensiple is an IT services and consulting company that specializes in delivering innovative technology solutions to businesses across various industries. Operating through its platform, PhiFIX, the company provides comprehensive services in electronic trading, including FIX protocol-based solutions. These services are aimed at enhancing trading operations, ensuring compliance, and streamlining workflows. Sensiple's expertise extends to digital transformation, cloud services, quality assurance, and cybersecurity, catering to the needs of its clients in the financial sector and beyond.
