--- title: When I Work Reviews meta_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 399 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 399 scale: '5' date_modified: '2026-08-12' parent_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 399 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users appreciate the **ease of use** with When I Work, enhancing scheduling and communication for part-time staff. (61 reviews) - Users appreciate the **ease of scheduling** with When I Work, enjoying its user-friendly features and clarity. (43 reviews) - Users value the **simplicity of scheduling** with When I Work, enjoying clear visibility of staff availability and tasks. (42 reviews) - Users appreciate the **time-saving features** of When I Work, simplifying timesheets and shift management for better organization. (25 reviews) - Users value the **ease of shift management** in When I Work, appreciating its simplicity and visual clarity. (22 reviews) - Simple (22 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Helpful (20 reviews) - Time Tracking (18 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users face **scheduling issues** with When I Work, including high costs for small teams and limited customization options. (15 reviews) - Users often face **missing features** in When I Work, particularly with clocking in, shift visibility, and scheduling options. (10 reviews) - Users experience **software bugs** that hinder scheduling and create confusion, impacting overall usability of When I Work. (10 reviews) - Users express frustration over the **limited features** of When I Work, hindering effective scheduling and communication. (9 reviews) - Users find the **poor notifications** inadequate and overwhelming, lacking customization and timely reminders for their shifts. (9 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Users experience **notification issues** , feeling overwhelmed by excessive alerts and occasional delays in receiving them. (8 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (7 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. Too Many Colors and Cluttered Store Info—Time-Off Requests Need Work **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** The app and shift notifications are nice and the system works quickly. I like that you can customize shifts and just click the one you want for next time. **What do you dislike about When I Work?** TOO MANY COLORS it is so overwhelming to look at. I also don't like that I have so much information for other stores on there-it is un neccessary. I don't like the time off request features either. Our previous system was automatically color coded based on job position and that made a lot more sense to me-the options to custom color different shifts is just too much. Not a fan. **What problems is When I Work solving and how is that benefiting you?** Its not solving any problems for me-it is not any better than our old scheduling system which was easier because it was included within our payroll system so comparing actual payroll hours worked vs hours scheduled was much easier then. I dont like when I work very much. I thought it might be useful for attendance reporting as well but since it reports for the entire company under 4 different banners its too difficult to get any real use out of the reports provided. No options to filter them prior to generating either. **Official Response from Marcy F:** > Hi there, Thank you so much for taking the time to leave us this insight. We are always looking for ways to improve When I Work so this feedback is truly valuable to us. I can understand how having too many colors when navigating the Scheduler could create some confusion when creating multiple shifts. We do invite you to submit a ticket with our Care Team at https://help.wheniwork.com/articles/contacting-us-computer/ and they would be happy to explore the app with you in more detail and see if the amount of colors on screen can be reduced as well as explore other shortcuts to help you get the most out of using When I Work. Thank you again for the review! Warmly, The When I Work Care Team ### 2. It's an okay scheduling program **Rating:** 2.0/5.0 stars **Reviewed by:** Joshua K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about When I Work?** The actualy scheduling program is strong enough for my needs and stragihtforward. **What do you dislike about When I Work?** The chat funcation is one of the worst things about this program. Messages get deleted before sending, messages don't get sent at all, and no amount of support tickets helps this problem. **What problems is When I Work solving and how is that benefiting you?** It gives an easy and clear place for staff to see their shifts. **Official Response from Ky D:** > Hi there Joshua, Ky here from the Customer Care team at When I Work. I wanted to follow-up to thank you for your feedback. We hear you on WorkChat and wanted to share that improving both the speed and reliability of our software is one of our team's highest priorities. We really appreciate you taking the time to share your experience. If you'd like for us to take a closer look into the issues you're seeing with WorkChat please submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help! Thank you for being a part of When I Work, Joshua! Warm regards, Ky ### 3. When I work is great In theory, but in actual use... it can be a hassle. **Rating:** 2.0/5.0 stars **Reviewed by:** Dejon G. | Server, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about When I Work?** The ability to fix employee times from my phone. I also truly enjoy the ability to color code. **What do you dislike about When I Work?** Most of the time that I used WhenIWork, it would not register proper locations. I feel as if the signal would get disrupted when we went into the train stations, however, the location services would not realize once we left the train station some times and wouldn’t allow us to clock in at a specific location. **What problems is When I Work solving and how is that benefiting you?** It’s a more modern approach to time cards, and a good way to monitor both your part time and full time employees and color code them to not be confused with interns. The color coding is amazing. ### 4. Effective, but could be easier to use **Rating:** 2.0/5.0 stars **Reviewed by:** Ryland S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about When I Work?** The time off submission and approval request process is easy **What do you dislike about When I Work?** the default time when a rep puts in their time goes to am. So when a rep enters in the number "2", it defaults their time to 2am. The terminal location finder option is inconsistent. It would be great if there was an option for managers to disallow employees from entering in their hours at a later date, and if it were possible to force employees to clock in and out when they began working. **Recommendations to others considering When I Work:** Make sure to train your employees thoroughly on the software before implementation **What problems is When I Work solving and how is that benefiting you?** The simple hour management is what we use it for. ### 5. When I Work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2017 **What do you like best about When I Work?** It's nice to look at to keep track of your hours. **What do you dislike about When I Work?** It's a little annoying to keep track of in my field. We deal with a lot of time changes and so that can be a bit overwhelming with all the paperwork we have to keep track of to begin with. **Recommendations to others considering When I Work:** To keep an alarm or to keep track of when you clock in and out of work. **What problems is When I Work solving and how is that benefiting you?** It's more of just keeping track of time and being held responsible for it. ### 6. When I Kind of Work **Rating:** 2.0/5.0 stars **Reviewed by:** Tim M. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about When I Work?** The look of the interface appears relative up-to-date. It is easier for new users to sign up and customize their profiles. There's a wide range of notification options. Most users find it easy to submit time off requests. **What do you dislike about When I Work?** The main dashboard is limited to only showing 100 shifts at a time. This means that if you have a big team, or each team member is scheduled for a variety of shifts, there's no way to see a full view of the day on the dashboard. My team works 9-5 and every day it looks like every one is off at 11 am because When I Work can't support the amount of people on our team. **Recommendations to others considering When I Work:** If you need scheduling for a large team or a team with many shifts during the day, I would consider other options. **What problems is When I Work solving and how is that benefiting you?** Our team needs to be scheduled for many things throughout the day. When I Work doesn't do a great of handling this need. The benefits of When I Work seem to be on the user end, as users find it fairly straight forward. ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Can employees swap shifts without manager involvement every time?](https://www.g2.com/discussions/can-employees-swap-shifts-without-manager-involvement-every-time) - 1 comment, 1 upvote - [Is When I Work a good fit for a small business?](https://www.g2.com/discussions/is-when-i-work-a-good-fit-for-a-small-business) - 1 comment, 1 upvote - [How does When I Work compare to Homebase and Connecteam?](https://www.g2.com/discussions/how-does-when-i-work-compare-to-homebase-and-connecteam) - 1 comment, 1 upvote - [How do I track overtime and avoid unexpected labor costs?](https://www.g2.com/discussions/how-do-i-track-overtime-and-avoid-unexpected-labor-costs) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A06%3A20+-0500&secure%5Bsession_id%5D=aa43f654-ce36-4ebd-b408-4704f496ac9c&secure%5Btoken%5D=f3e37db33f0b5f623a341c91dc9cf80f136057e9ef89fe9a4a8df10f9bca2185&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Additional Functionality** - Data Import/Export - Estimating - Timer - Multi-Currency - Customizable Reports - Alerts/Notifications - Reporting/Analytics - Real-Time Updates - Projections - Customizable Fields - Approval Process Control - Mobile App - Generative AI - Activity Dashboard - Billing & Invoicing - Budgeting/Forecasting - Resource Allocation & Planning - Access Controls/Permissions - Real-Time Notifications - AI Copilot - Summary Reports - Reporting & Statistics - Real-Time Data - Automatic Time Capture - Overtime Calculation - Clock In/Out - Productivity Analysis - Multi-Language - Employee Scheduling - Employee Database - Billable & Non-Billable Hours - Usage Tracking/Analytics **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance - Activity Dashboard - Labor Cost Reporting **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options - Activity Dashboard - Real-Time Data - Real-Time Reporting - Payroll Reporting **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management - Reimbursement Management - Task Progress Tracking **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation - Calendar Management - Workflow Management - Compliance Management - Timesheet Management - Payroll Management - HR Management - Time Off Management - Task Management - Document Management - Mobile Access **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal - Self Service Portal - Labor Management - Attendance Management - Employee Management - Shift Management - Payroll Management - Calendar Management - Communication Management - Compliance Management - Availability Management - Timesheet Management **Additional Functionality** - Sick Leave Tracking - Online Time Clock - Automated Scheduling - Overtime Calculation - Alerts/Notifications - Mobile Access - Customizable Reports - Schedule Distribution - Generative AI - Multi-Location - Reminders - Shift Scheduling - Reporting/Analytics - Labor Cost Calculator - Shift Swapping - Access Controls/Permissions - Messaging - Data Import/Export - Approval Process Control - Employee Database - AI Copilot - Mobile Alerts - Vacation/Leave Tracking - Activity Tracking - Drag & Drop - Biometric Recognition - API - Real-Time Notifications - Real-Time Data - Resource Allocation **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration - Third-Party Integrations **Additional Functionality** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Vacation/Leave Tracking - Biometric Recognition - Clock In/Out - Alerts/Notifications - Customizable Reports - Project Time Tracking - Audit Trail - Leave Tracking - Multi-Location - Access Controls/Permissions - Time & Expense Tracking - Real-Time Notifications - Lockout Periods - Electronic Signature - Automated Scheduling - Geofencing - Labor Forecasting - Employee Portal - Employee Time Tracking - Punch card - Automatic Time Capture **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Mobile Time Tracking** - Project Time Tracking - Expense Tracking - Progress Tracking - Activity Tracking - Time Tracking by Client - Project Tracking - Billable Items Tracking - Attendance Tracking - Vacation/Leave Tracking - Project Time Tracking - Leave Tracking - Budget Tracking - Online Time Tracking - Offline Time Tracking - Location Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (647 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,105 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.6/5.0 (562 reviews)