--- title: When I Work Reviews meta_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 393 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 393 scale: '5' date_modified: '2026-07-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 393 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users find **When I Work easy to use** , appreciating its clear scheduling and user-friendly features for managing staff availability. (61 reviews) - Users appreciate the **ease of scheduling** in When I Work, enhancing clarity and communication for part-time staff. (43 reviews) - Users appreciate the **scheduling ease** of When I Work, enjoying clear visibility of staff availability and task assignments. (42 reviews) - Users value the **time-saving features** of When I Work, enhancing organization and simplifying scheduling tasks. (25 reviews) - Users love the **ease of adding shifts** in When I Work, appreciating its user-friendly scheduling and visual clarity. (22 reviews) - Simple (22 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Helpful (20 reviews) - Time Tracking (18 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users experience **scheduling issues** , including bugs and limited month-view customization, impacting overall satisfaction with When I Work. (15 reviews) - Users face **missing features** in When I Work, like laggy clocking, limited app functions, and inadequate scheduling tools. (10 reviews) - Users often face **software bugs** that hinder functionality, like loading delays and confusing sharing features. (10 reviews) - Users find the **limited features** of When I Work frustrating, particularly regarding scheduling and notification management. (9 reviews) - Users find the **poor notifications** frustrating, feeling they lack customization and timely reminders for work schedules. (9 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Users experience **notification issues** , feeling overwhelmed by excessive alerts and occasional delays in receiving them. (8 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (7 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. Easy Availability Tracking and Flexible Task Assignments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** The ease of seeing people's availability and unavailability, especially for a company that staffs a lot of part time people. I also like that I cam assign different tasks and job level settings for the staff. **What do you dislike about When I Work?** How the staff cannot understand ROs vs general availability **What problems is When I Work solving and how is that benefiting you?** I needed a new timesheet/time clock for my staff and we were already using wheniwork for scheduling so it was a great add on!! **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. It is wonderful to hear that you are enjoying how quick it is to view User's Availablitity Prefences. Also, we would like to thank you for providing this feedback regarding the Requests Off versus Availability. We are always looking for ways to make the different functions in When I Work more clear for Users so this is helpful to hear. Have a wonderful day! Warmly, Marcy ### 2. When I work review **Rating:** 4.5/5.0 stars **Reviewed by:** Jhon Keneth S. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about When I Work?** What I like best about When I Work is how easy it makes to file leave. It also helps me to stay organized, reduces confusion about my shifts, and saves time for me as a everyday user of this. The email notification also makes it convenient to check my sched. **What do you dislike about When I Work?** One downside of When I Work for me is that notifications can sometimes be overwhelming on my email. **What problems is When I Work solving and how is that benefiting you?** When I Work solves scheduling and communication problems, making it easier for me to know my shifts and stay organized. **Official Response from Dawn C:** > Hi Jhon, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I’m so glad to hear that When I Work helps you stay organized, saves you time, and manages your shifts more easily. It’s great to know that filing leave and receiving schedule notifications have been especially helpful for you. I also really appreciate you sharing your thoughts about email notifications feeling a bit overwhelming at times — that’s valuable feedback we’ll keep in mind as we continue to improve the experience for our users. Thank you again for being part of the When I Work community and for taking the time to share your experience! Warmly, Dawn ### 3. Great scheduling program! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson G. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** It's very user friendly - takes away hours of scheduling and simplifies it with just dragging shifts to the appropriate employee and VOILA! Done in a matter of minutes. I love that it integrates with any phone calendar so all staff can see when the work without downloading an app. **What do you dislike about When I Work?** I wish we could pay per an employee and not bundles of 5 **What problems is When I Work solving and how is that benefiting you?** The time it took for me to actually do the schedule on a basic calendar to the ease of it now, its amazing. **Official Response from Shab M:** > Hi Alyson, Shab here from When I Work. We are delighted to see that you are finding the app simple to use, and it's such an honor to have you as a user! Thank you for taking the time to write out a 5-star review for us! Warmly, Shab ### 4. Open Shifts Is a Game Changer **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about When I Work?** Open Shifts is a game changer. In transportation with part-timers and seasonal, we need that fluidity. **What do you dislike about When I Work?** It's a bit more rigid as a punch-in time clock and our weird scheduling doesn't always align. **What problems is When I Work solving and how is that benefiting you?** The Open Shifts, ease of seeing who is working and when, and the correct hours **Official Response from Dawn C:** > Hi Mike, Dawn here from the team at When I Work. thank you so much for taking the time to write such a detailed, thoughtful review. We truly appreciate the effort you have put into this! We love hearing how OpenShifts are a game changer when scheduling for your team. One of our main goals is to ensure you and your employees can easily schedule and take shifts. It's amazing to hear how we've helped with this! I've made sure to note your feedback about the rigidity of using When I Work as a Time Clock Terminal. I can see how helpful it would be if it were more aligned to suit your scheduling. We do make updates often, and it's always helpful to hear where improvements can be made. Thank you again for utilizing When I Work and for leaving us this feedback. We love hearing your thoughts, so please feel free to reach out to us anytime! Warmly, Dawn ### 5. The Best App for Managing Work Schedules **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** What I like best about When I Work is how easy and intuitive it is to use for both managers and employees. The app makes scheduling, shift swaps, and time tracking incredibly simple and organized. I really appreciate how it keeps everyone on the same page through instant notifications and clear communication features. It has saved our team so much time and eliminated confusion about shifts or availability. The interface is clean, fast, and user-friendly, even for people who aren’t very tech-savvy. Overall, it has made managing our team more efficient and stress-free — it’s truly one of the best scheduling tools I’ve ever used. **What do you dislike about When I Work?** There’s very little to dislike about When I Work, but if I had to mention something, it would be that sometimes notifications can be delayed or missed depending on the user’s phone settings. It would also be great to have a few more customization options for reports and shift views. However, these are very minor issues compared to how well the app performs overall — it’s still one of the most reliable and efficient scheduling tools out there. **What problems is When I Work solving and how is that benefiting you?** When I Work has solved many of the scheduling and communication problems our team used to face. Before using it, managing shifts, tracking availability, and keeping everyone informed was time-consuming and often led to confusion. Now everything is centralized — employees can easily see their schedules, request time off, and swap shifts without constant back-and-forth messages. Managers can approve changes instantly and track attendance in real time. This has saved us hours every week, reduced mistakes, and greatly improved team communication and accountability. It has truly streamlined the way we manage our workforce. **Official Response from Shab M:** > Hi there, Shab here from When I Work. WOW! Thank you so much for your high praise of our product! We love to see that you are finding the tool easy to use and that it has saved you and your team a lot of time! We also appreciate the suggestions and feedback. Thank you so much for providing them! Have a wonderful week! Warmly, Shab ### 6. Effortless Scheduling, Occasional App Crashes **Rating:** 5.0/5.0 stars **Reviewed by:** Mia A. | Shop manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about When I Work?** It makes it simple to execute & communicate clearly scheduling/scheduling needs. **What do you dislike about When I Work?** Only thing I dislike is that the app sometimes crashes out. **What problems is When I Work solving and how is that benefiting you?** We used to do the schedule week to week on paper. don’t know how we functioned that way for as long as we did, now our staff is well prepared with their schedule posted a whole month in advance with the freedom to swap shifts. **Official Response from Shab M:** > Hi Mia, Shab here from When I Work. Thank you for writing us a review! It's awesome to see that When I Work is meeting your scheduling needs, as well as allowing for clearer communication across your team! We strive to make an easy-to-use tool and are happy to see that it is fulfilling your needs. This is awesome to see! In regard to the app crashing out, our team would love to take a closer look into this for you; if you can, please submit a ticket to our Customer Care team: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Thank you again for being a part of the When I Work family! Warmly, Shab ### 7. Flexible Scheduling and Customizable Access Make Planning a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Bre G. | President/Owner, Package/Freight Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** It has options that allow you to customize your schedule as needed, making it easy to create a detailed and organized plan. In my industry, flexibility is essential, and I appreciate having straightforward tools for making quick adjustments and communicating efficiently. **What do you dislike about When I Work?** I appreciate having the option to control report access for each team member, as it allows for better management and customization based on individual roles. **What problems is When I Work solving and how is that benefiting you?** N/A **Official Response from Marcy F:** > Hi Bre, Marcy here with the Care Team at When I Work. Thank you for taking the time to leave this review and for your high praise. I am happy to hear that When I Work is giving you the flexible tools to be able to effectively schedule Shifts for your team. We strive to have tools that are easy to work with and offer different ways of communicating with you team. Thank you again, Bre, for taking the time to leave this feedback. Have a wonderful day! Warmly, Marcy ### 8. Cool Scheduling and Data Features That Make Planning Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** The scheduling features are cool especially the data features. **What do you dislike about When I Work?** the attendance aspect of when i work is little bit hard to navigate **What problems is When I Work solving and how is that benefiting you?** I use when i work primarily for scheduling and tracking hours so i can pay my employees and track time off requests **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking time to leave us this feedback. We are pleased to hear that you are enjoying the Scheduling Functions and that it helps you with tracking this Shift data. Also, we are always looking for ways to streamline the User experience so it helps to hear your feedback regarding the Attendance Features. Have a wonderful day! Warmly, Marcy ### 9. Easy to Use and Straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Connie R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about When I Work?** It was easy to use and it helped with notifications as well as handling employee requests for time of. **What do you dislike about When I Work?** The cost for just a few employees was discouraging. They raised prices so I ended up going with a free scheduling software due to just having less than 8 employees. **What problems is When I Work solving and how is that benefiting you?** was able to schedule multiple employees at multiple locations **Official Response from Dawn C:** > Hi Connie, Dawn here from When I Work. Thank you so much for sharing your experience with When I Work. We're pleased to hear that our app helped with notifications and managing employee requests. Although, we can understand your concerns about the cost, and we're continuously evaluating our pricing to ensure it aligns with the value we provide. We truly appreciate your feedback as we consider enhancements and future updates to the product. Please feel free to reach out to our Care Team at anytime should you have any questions in the future. We would love to hear from you again. Warmest Wishes, Dawn ### 10. Easy Shift Scheduling with Powerful Labor Budgeting **Rating:** 5.0/5.0 stars **Reviewed by:** Adrianna N. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** How easy it is to add shifts to the schedule. I love the labor budgeting functionality **What do you dislike about When I Work?** I would love it if the software had more functions of keeping up with call outs and adjusting the labour costs in real time. **What problems is When I Work solving and how is that benefiting you?** scheduling **Official Response from Marcy F:** > Hi Adrianna, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that you have had a great experience when adding Shifts and using the Forecast Tools. Also, thank you for letting us know how important real-time labor tracking tools would be to your Workplace as we are always looking for ways to improve When I Work. Have a wonderful day! Warmly, Marcy ### 11. Pay com: Easy to Navigate with an Amazing Built-In AI Assistant. **Rating:** 5.0/5.0 stars **Reviewed by:** Diamond W. | Medical Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about When I Work?** Pay com is very easy to navigate, and the built-in AI assistant is amazing as well. I genuinely love everything about the application itself, and overall it’s been a great experience to use. **What do you dislike about When I Work?** Everything about the application is perfect, and I have zero complaints. **What problems is When I Work solving and how is that benefiting you?** If I have any questions, I can ask the built-in AI system. **Official Response from Dawn C:** > Hi Jill, Dawn here from When I Work. Thank you so much for taking the time to leave such an incredible review of your experience with the When I Work application. We're thrilled that When I Work is helping you efficiently manage staff scheduling, availability preferences, and payroll across multiple stores. With regards to our WorkChat feature, thank you for sharing this feedback with us today. We can certainly understand the importance of modern and efficient communication tools, so we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Please feel free to reach out to us anytime by using this link here: https://help.wheniwork.com/submit-a-ticket/. We are always happy to answer any questions you might have going forward. Have a lovely rest of your week, Jill! Warmly, Dawn ### 12. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kriss F. | Chief EEG Technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** Easy to schedule employees for different shift/position assignments daily and easy to see where each person is assigned on a daily basis. Overall, it's very user friendly when making the schedule. **What do you dislike about When I Work?** It would make scheduling easier if we could copy and paste people's shifts rather than using the shift repeat option. Our schedule is on a rotating basis so employees don't have set days they work. Also, it would be helpful for employees to see their colleagues position, similar to how the admins can see it on their desktop. This can be done if the employee goes through and selects each position, but can't be seen at the same time. Last thing is the open shifts - some employees cannot see the open shifts or see different ones. I wish there was a way that everyone can see open shifts and people get reminded weekly of open shift availability. **What problems is When I Work solving and how is that benefiting you?** We didn't have a scheduling platform. It makes shift assignments easier and we can add notes in case the employee has other tasks to perform that day. **Official Response from Dawn C:** > Hi Kriss, Dawn here from When I Work. Thank you so much for taking the time to share your experience with When I Work! We're happy to hear that the platform has made scheduling easier for you. We understand your concerns about the copy and paste feature, visibility of colleagues' positions, and open shift availability. We will take your feedback into account as we continue to improve our platform. If you have any other feedback to share please feel free to submit a ticket to our customer care team using the following link: https://help.wheniwork.com/submit-a-ticket/ Thank you again for taking the time to leave such a thoughtful review! Take Care, Kriss! Dawn ### 13. Easy to Use and Beautifully Designed **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina S. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about When I Work?** Easy to use and implement. Aesthetically pleasing. Has all the features I need. **What do you dislike about When I Work?** Sometimes sharing is confusing and the app gives my reps issues. **What problems is When I Work solving and how is that benefiting you?** Time sheets and roll call. Location and making sure my reps clock in and out on time from the right place. **Official Response from Shab M:** > Hi Valentina, Shab here from When I Work. We love to see that you are enjoying the ease of When I Work and that you are finding it aesthetically pleasing! For any issues that your reps are running into, please submit a ticket (https://help.wheniwork.com/submit-a-ticket/) to our Customer Care team, and we'd be happy to assist! Thank you for being with us! Warmly, Shab ### 14. When I Work has solved soooo many headaches for scheduling for our team. **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac M. | Director of Operational Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** When I Work has made every access of our scheduling process easier - building the schedule, communicating it, dropping/picking up/covering shifts - all of it! It was so easy for us to implement with our team and the customer support that we received when we were onboarding was fantastic! Our team easily integrated into the system and use it frequently to see their schedule, see their assignments, and see who they're working with. **What do you dislike about When I Work?** I honestly can't think of anything I dislike about When I Work, except that it took us so long to find it! **What problems is When I Work solving and how is that benefiting you?** When I Work has been the perfect tool to help us have a unified scheduling platform that all of our employees can see from wherever they are. They no longer have to rely on pictures of a printed out schedule floating around to hope they have the most up to date schedule. **Official Response from Shab M:** > Hi Isaac, Shab here from When I Work. We love that we have taken some scheduling headaches away! :) Woohoo! We will always be here to assist and really appreciate your kind words, as well as 5- star review, of our app! Thank you again for your continuous support and insight! Warmly, Shab ### 15. Flawless, User-Friendly System with Excellent Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** Sharad P. | Regional Executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about When I Work?** Very simplistic to use - ability to make adjustments easily - great mobile app - supports staffing and communication **What do you dislike about When I Work?** I do not have any dislikes - the system works flawlessly **What problems is When I Work solving and how is that benefiting you?** No problems on our end have been asked to support **Official Response from Shab M:** > Hi Sharad, Shab here from When I Work. WOW! Thank you for your high praise of When I Work! We love to see that you are finding the system simple to use! We always strive to make the experience as easy as possible, so it is awesome to see that we have achieved this for you and your team! Thank you again for writing us a review and being a part of the When I Work family! Warmly, Shab ### 16. Exceptionally Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ann L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about When I Work?** Very easy to use. Very menu driven so its easy to follow what to do next. **What do you dislike about When I Work?** There is nothing that I dislike at present **What problems is When I Work solving and how is that benefiting you?** I know longer have to use excel spreadsheets to schedule weekly shifts. **Official Response from Marcy F:** > Hi Ann, Marcy here from When I Work. Thank you for taking the time to leave this review and for your high praise of When I Work! We are delighted to hear that When I Work feels streamlined and makes scheduling your Shifts an easier task! Thank you again for taking the time to provide this feedback! Warmly, Marcy ### 17. Very user friendly and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** It’s is extremely easy to use, and very convenient for my staff to be able to have access to the schedule at anytime through the app. **What do you dislike about When I Work?** It can sometimes be challenging having to tab through the User and Position view points, it would be easier if that information was in one place **What problems is When I Work solving and how is that benefiting you?** It keep track of clock ins and outs, lunch breaks and requests for time off. Plus is helpful for timesheets each week **Official Response from Shab M:** > Hi there, Shab here from When I Work. We really appreciate your wonderful review! We strive to build a tool that is easy to use and navigate, so we are happy to see that you are enjoying these aspects of the product. Thank you for providing us with your suggestions regarding user and position views as well. We always look to customer feedback and suggestions when considering improvements to the product, so thank you for providing these! Have a wonderful week! Warmly, Shab ### 18. Effortless Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Matt R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** Love the ease of scheduling employees and knowing their time in and out **What do you dislike about When I Work?** Some of the work flows could be a little bit better **What problems is When I Work solving and how is that benefiting you?** Employee scheduling that gives me the tools to easily do it **Official Response from Marcy F:** > Hi Vince, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm glad to hear that When I Work is making scheduling Shifts for your Employees easier. Also, thank you for providing this feedback that some workflows could be more intuitive. Thank you again for taking the time to share your experience! Warmly, Marcy ### 19. Convenient, Easy-to-Use App Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** The app version is convenient and easy to use. **What do you dislike about When I Work?** It has glitches, and there are times when it isn’t working properly. **What problems is When I Work solving and how is that benefiting you?** It has made doing time cards much easier. It tracks all time in and out records and hours, so I no longer have to do everything manually. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking time to leave us this feedback. We are happy to hear that you are finding the app quick to pick up and use. It sounds like you may be running into some unintended behaviors and our Care Team would be happy to take a closer look. If you would like, please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ and we will be happy to assist. Have a wonderful day! Warmly, Marcy ### 20. User-Friendly Navigation, But Shift Drop Policy Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Danielle S. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** How easy it is to navigate through the system **What do you dislike about When I Work?** The fact the staff can drop a shift whenever without prior notice **What problems is When I Work solving and how is that benefiting you?** it solves staffing issues **Official Response from Shab M:** > Hi Danielle, Shab here from When I Work. Thank you for providing us with your review! It's awesome to see that you are finding When I Work easy to use and navigate. Our team would love to assist you with shift drops; if you can, please submit a ticket to us at: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Thank you again for taking the time to provide us with your experience. Warmly, Shab ### 21. User-Friendly and Efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** When I Work is user friendly for the workers, managers, and for HR. It provides what we need for hourly employees. **What do you dislike about When I Work?** I wish that we could tailor When I Work more to fit our branding as an organization. **What problems is When I Work solving and how is that benefiting you?** When I Work serves are our time sheet managing system as well as our scheduling system. It provides both scheduled and unscheduled formats. **Official Response from Marcy F:** > Hi there, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm happy to hear that the app is helpful for your whole team. Making When I Work accessible and easy to use for all members of different teams is something we strive for, so it makes me glad to hear this is the case for you. Also, thank you for providing this insight that you feel it could be more customizable for specific organizations' needs. We are always looking for ways to improve When I Work.If you would like to connect with us at https://help.wheniwork.com/submit-a-ticket/, we would be happy to discuss any particular features or customizations that you feel would be beneficial in more detail. Thank you again for taking the time to share your experience! Warmly, Marcy ### 22. Effortless Time Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa C. | Assistant Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** That is calculates the time worked per day and per week **What do you dislike about When I Work?** No down sides to the app. Like everything **What problems is When I Work solving and how is that benefiting you?** Time scheduling and tracking **Official Response from Marcy F:** > Hi Lisa, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm happy to hear that you are enjoying our Time Tracking features. Keeping track of Time Entries and calculating worked hours is such a vital part of many Workplaces, and I am glad we can help make this easier and more efficient. Thank you again for taking the time to share your experience! Warmly, Marcy ### 23. Saves Time and Simplifies Shift Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** It benefits both the employer (time savings and shift clarity) and the employee (easy access to awarded shifts and easy shift swapping). **What do you dislike about When I Work?** Notifications could be better/more customizable. **What problems is When I Work solving and how is that benefiting you?** Makes scheduling efficient and its easy to show shift swaps which helps management and employee obtain more from their work pattern. Also habitual lateness is demonstrated easily to the employee. **Official Response from Jake Forrest:** > Hi there, Thank you so much for taking the time to review When I Work. Jake here! We are glad to hear that When I Work as helped with both scheduling and time tracking for your workplace. It is great to see that attendance alerts has helped with clarity to your users and that it is easy for them to find coverage for their shifts. Our Care Team would be happy to help with account notifications or hear your feedback, if you could submit a ticket with us here: https://help.wheniwork.com/submit-a-ticket/. We look forward to hearing from you soon! Best, Jake ### 24. Customer Service/Support help is fantastic **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about When I Work?** I love that the staff can access their schedules on their phones or PCs. I also love that all of your support staff speaks with clear English and are easy to understand. The chat feature is great also. **What do you dislike about When I Work?** The set up is very time consuming. We set it up using tags to indicate which position each team member would be working in that day and as it turns out, the team cannot view the tags, so we have to rethink and redo the entire set up. We could use the shift notes but then you have to type in each one because there is not a way to set them up as a drop-down option of choices. Also, there should be a way that you can turn off all of the staff notifications until set up and the schedule is in so that they are not pestered with multi notifications until admin is ready to launch the new program. Lastly it would be great if the "Time off" block could have the option of indicating "why" they are off so instead it would say, Sick, Vacation, Rotational Day Off, Personal Day etc. Lastly, you should have the option to include salaried users for scheduling purposes with the option of opting out of including them in the forecast tool that computes their hours and or their wages when they are not included in your para labor tracking. Truthfully, we may not be able to continue to use this program if the above-mentioned things are not implemented soon. **What problems is When I Work solving and how is that benefiting you?** The hope was that it would help to better control our para labor budget by consolidating our five schedules (1. Salaried DVMs & management, 2. Para Labor Technicians, 3. Customer Service Reps. and, 4. Our veterinary assistants. 5. Commissioned pet Groomers) I am not certain that it is going to work for us. **Official Response from Dawn C:** > Hey there, Dawn here from When I Work. Thank you so much for taking the time to leave such a thoughtful and detailed review of our app! We’re thrilled to hear that you’ve found our customer service helpful and that you appreciate the flexibility of accessing the app on both mobile and PC—as well as the convenience of the chat feature. We also completely understand your feedback regarding the setup process, limitations with tags and shift notes, and your suggestions for improving the Time Off feature and support for salaried users. These are valuable insights, and I’ve made sure to share them with our team as we continue working on improvements for the future. Thanks again for your input—it truly helps us grow! Warmly, Dawn ### 25. Scheduling and Time Tracking Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** Scheduling, request off, clock in and out **What do you dislike about When I Work?** Its more difficult than t sheets. I use both for work. **What problems is When I Work solving and how is that benefiting you?** Using manual time sheets and me having to hand calculate hours **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave such a thoughtful review. I am happy to hear that you are enjoying the Scheduling and Time Off Request functions within When I Work. Also, I appreciate the feedback regarding the difficulty with the Timesheets you are experiencing. We are always looking for ways to streamline the User experience so it is helpful to know where this can be improved for Users. Thank you again for taking the time to leave us this review. Warmly, Marcy ### 26. Best Scheduling Product on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie G. | CEO and Principal HR Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** It is incredibly simple to use and addresses many of the challenges with the dynamics of employee scheduling experienced by employers and employees alike. These of implementation was flawless. I used the free trial and was instantly in love with out fast and simple it was to get up and running within hours. The customer service and support we received from Jackson Purdy was exemplary. He was so friendly and easy to work with and understood the needs of our business, as well as our unique constraints and provided fast and gracious solutions. **What do you dislike about When I Work?** I wish there was Canadian pricing models for businesses located in Canada suffering from current economic conditions generated by political challenges. That being said, Jackson acknowledged this and made an incredible effort to support and navigate this with us. The number one thing I dislike about this software was that as soon as I saw and used it - nothing else could possibly compare or meet my expectations. It is a slam dunk. WELL DONE, When I Work, Jackson and team. You have a great product and we are proud to be using it. **What problems is When I Work solving and how is that benefiting you?** We required a software solely dedicated to scheduling. We struggled to find something user friendly and intuitive with only this focus. While When I work offers more, we had the ability to customize our use and create schedules in a timely fashion. We can easily communicate with our employees via the app, provide flexibility and opportunity for employees to pick up shifts with the OpenShifts feature and manage all availability in real time. We are just implementing now and could not be happier with our choice. **Official Response from Shab M:** > Hi Jamie, Shab here from When I Work. WOW! Thank you so much for your detailed review and we will ensure to pass along the props to Jackson! Our Customer Care team would be happy to continue assisting you with any questions that may arise! You can submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/ whenever any questions come up! :) Thank you again for taking the time to provide us with your detailed experience! This is super helpful for our team, as customer suggestions and feedback play a vital role when we consider improvements to the product. You rock, Jamie, thank you kindly! Warmly, Shab ### 27. Great Filters for Schedules, But App Glitches Need Fixing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** I like the filters that it provides so I can see the schedules in different locations **What do you dislike about When I Work?** I dislike how sometimes it’s unreliable and the app glitches frequently **What problems is When I Work solving and how is that benefiting you?** It’s solving being more efficient in seeing who’s in schedule and adding people to the schedule. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for your feedback! We love to see that you enjoy having access to the Filters to narrow in on specific locations. Also we would be happy to help explore any unintended behaviors you may be experiencing, if you can submit a ticket to our Care team (https://help.wheniwork.com/submit-a-ticket/). We'd be happy to help! Thank you again for taking the time to leave us this review. Warmly, Marcy ### 28. Versatile Scheduling, But Export Issues and Confusing Interface **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** Versatility in ability to create detailed schedule **What do you dislike about When I Work?** Doesn't export to gusto properly, and the visual appearance is confusing when scheduling **What problems is When I Work solving and how is that benefiting you?** Making easy to know who is working and letting our staff drop and pick up shifts **Official Response from Shab M:** > Hi there, Shab here from When I Work. Thank you so much for your review! It's awesome to see that you are enjoying the versatility of When I Work. In regard to Gusto, we would love to have a chance to assist you further with this; if you can, please submit a ticket to our Customer Care team: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Thank you for being with us! Warmly, Shab ### 29. Convenience of When I Work **Rating:** 4.0/5.0 stars **Reviewed by:** Niessa B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about When I Work?** I like that When I work, once you learnt he system is user friendly. The copy forward for shifts and repeat feature has made scheduling very easy. Also the attendance tracking is a good feature to help double check any system that may already be in place. **What do you dislike about When I Work?** The implementation process. I think it is beneficial to have a contact person that follows up and walks you through until your first payroll period. I did have to for the most part work through and figure things out on my own. **What problems is When I Work solving and how is that benefiting you?** Staff scheduling and keeping track of PTO. **Official Response from Dawn C:** > Hi Niessa, Dawn here from When I Work. Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re so glad to hear that When I Work has been helpful for staff scheduling and PTO tracking. It’s great to know it’s making a difference for your team! We understand that the implementation process can feel a bit challenging, and we truly appreciate your feedback. It's insights like yours that help us improve, and I’ve made sure to pass this along to our team. Thanks again for your kind words and for being a part of the When I Work community! Warmly, Dawn ### 30. Very user friendly and easy to use!! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly S. | On Call Staffing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about When I Work?** I have been very happy with the When I Work app! It is very user friendly and easy to use on our companies side as well as the contractors for adding shifts. It has a lot of different functions and makes it easy to add up hours, enter shifts, accept shifts and cancel shifts. **What do you dislike about When I Work?** I wish all the same functions were the same on the desktop version and mobile version **What problems is When I Work solving and how is that benefiting you?** Making it easier to schedule a lot of shifts and send the option shifts to contractors **Official Response from Dawn C:** > Hi Holly, Dawn here from When I Work. Thank you so much for taking the time to leave such a lovely review. We’re thrilled to hear that When I Work has been helpful in managing shifts and scheduling for your company and contractors. I’ve taken note of your feedback regarding the desktop and mobile versions for future improvements. We value your insights and are committed to enhancing the user experience across all platforms. Thanks again for your feedback, Holly! If you ever need anything or have more suggestions, feel free to reach out by submitting a ticket to our Customer Care Team using this link: https://help.wheniwork.com/submit-a-ticket/ Warmly, Dawn ### 31. So helpful1 **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan Z. | Owner and Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** We love how easy the software is to navigate for our business and team members, When you can rely on such a good product to deliver the service you are looking for it makes running our company so much easier and very affordable as well, I am so glad we use When I Work and would recommed to everyone! **What do you dislike about When I Work?** I enjopy all the apsects and haven't found any flaws yet **What problems is When I Work solving and how is that benefiting you?** Making sure the staff know when they need to work and can also request time off **Official Response from Shab M:** > Hi Jordan, Shab here from When I Work. We love that you are finding the app helpful and reliable! Thank you so much for recommending us to others and for your continuous support! Warmly, Shab ### 32. Effortless to Use with No Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** easy to use from anywhere, easy interface **What do you dislike about When I Work?** none at all everything does work well !! **What problems is When I Work solving and how is that benefiting you?** access of schedule **Official Response from Marcy F:** > Hi there, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! It’s great to hear that this has been easy for you and your team to use. One of our goals is to make scheduling a simpler process for teams. Thank you again for taking the time to share your experience! Warmly, Marcy ### 33. LOVE LOVE LOVE When I Work! **Rating:** 5.0/5.0 stars **Reviewed by:** Miriah B. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** I love how quick and simple it is to schedule and manage my team! I have used this app at many different work places and it was one of the first things I changed when I started at this location! My staff picked up on this super quick with very little training as well. **What do you dislike about When I Work?** There are'nt many, but I wish there was a little more space for employee HR data points, and I really wish I could run payroll direct without integration with another application. I don't love that my name shows up as a user because I am salaried so dont need a schedule. **What problems is When I Work solving and how is that benefiting you?** My previous scheduling app was slow and not simple to schedule people. **Official Response from Dawn C:** > Hi Miriah, Dawn here from When I Work. Thank you so much for taking the time to leave such an incredible review! We're thrilled to hear that you love using When I Work for scheduling and managing your team. Your feedback about HR data points and payroll integration is truly appreciated—we’ll definitely take it into consideration as we continue to improve the platform. Thank you for being a loyal user, Miriah! Warmly, Dawn ### 34. Streamlined Scheduling for Growing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Md Shahjalal S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** It’s really easy to use for me and my employees. **What do you dislike about When I Work?** I really enjoy using when I work. I don’t dislike anything. Which is why I use it in two of my company **What problems is When I Work solving and how is that benefiting you?** It helps me make schedule with as little as 10 min. Which is great since I can focus more on something else. Also it’s really easy for employees to use as well **Official Response from Shab M:** > Hi Md Shahjalal S, Shab here from When I Work. We love to see that you are enjoying When I Work! Thank you for your support! Warmly, Shab ### 35. LOVE LOVE LOVE When I Work **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** Customizing the scheduling and the easy and super flawless tech support. **What do you dislike about When I Work?** At this moment, I honestly don't have a down side to when I work. If I ever run into an issue, tech support walks me through it! **What problems is When I Work solving and how is that benefiting you?** It makes communication between staff easy about scheduling. It shows you who you are working with everyday. With the customizing, it saves me so much time! **Official Response from Shab M:** > Hi Kelsey, Shab here from When I Work. We're ecstatic that you are loving When I Work and all the ways to customize the tool! Our Customer Care team LOVES assisting you, and it is always so great to hear from you! Thank you for your continuous support, Kelsey, and for providing your insight! Warmly, Shab ### 36. Really enjoying When I Work **Rating:** 5.0/5.0 stars **Reviewed by:** Chris J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about When I Work?** My team and I love using When I work. It has streamlined their schedules and time off requests. We love the team chat feature. It has been well worth it having When I Work. **What do you dislike about When I Work?** Nothing. I really like When I Work and have not found anything I do not like. **What problems is When I Work solving and how is that benefiting you?** I have not had any issues. **Official Response from Dawn C:** > Hi Chris, Dawn here from When I Work. Thank you so much for sharing your positive experience with us! We’re thrilled to hear that working with the app has been well worth it for you and your team. If you ever have any questions or need assistance, please feel free to submit a ticket to our Customer Care Team using the link below: https://help.wheniwork.com/submit-a-ticket/ We truly appreciate your feedback, Chris. Thanks again for being such a valued member of the When I Work community! Take care, Dawn ### 37. Finance Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen R. | Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** It is always there, at the tip of my fingers to make sure I show up to work on time and/or prepare for next day activities. **What do you dislike about When I Work?** I don't have pop-up notifications on my phone to remind me what time I need to be at work the night and/or couple of hours before. **What problems is When I Work solving and how is that benefiting you?** Time scheduling, prioritizing duties, attendance. **Official Response from Shab M:** > Hi Carmen, Shab here from When I Work. We are so excited to hear you love the app! Your feedback truly motivates us to keep improving. Thank you so much! Regarding notifications, our Customer Care team would love to assist you further with this! You can submit a ticket directly to us so that we can take a look at notifications for you: https://help.wheniwork.com/submit-a-ticket/ Thank you so much for taking the time to provide your insight and feedback! Warmly, Shab ### 38. Great Work Scheduling App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** This app has streamlined our scheduling process with its easy-to-use interface. It allows quick shift creation, recurring schedules, and smooth employee shift swaps. The notifications and calendar integration help prevent conflicts. It's a huge time-saver and has improved both efficiency and communication. Highly recommend! **What do you dislike about When I Work?** The mobile version is not as feature-rich or user-friendly as the desktop version. **What problems is When I Work solving and how is that benefiting you?** Clearly displays shifts, time off, and availability in a simple visual format. Users can quickly identify gaps in the schedule, overlapping shifts, or employees who may need time off. **Official Response from Shab M:** > Hi there, Shab here from When I Work. We appreciate your insight and feedback and love that you are enjoying repeating shifts and shift swaps! Regarding any issues with the mobile version of the app, our Customer Care team would love to assist you further if you can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. Thank you again for taking the time to write to us about your experience! Warmly, Shab ### 39. Great Scheduling Visibility, But Usability Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** Visibility into schedule and notifications **What do you dislike about When I Work?** not the most user friendly - takes a minute to figure out **What problems is When I Work solving and how is that benefiting you?** Scheduling easier **Official Response from Shab M:** > Hi there, Shab here from When I Work. Thank you so much for your review! We're happy to see that you are finding good use for When I Work and its visibility into your schedule, as well as notifications. We'd love to assist you further with any issues you are running into; if you can, please submit a ticket to our Customer Care team: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to assist you in getting set up! Thank you again for being a part of the When I Work family! Warmly, Shab ### 40. Great and Convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastian G. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** It is simple, yet can provide statistical data when needed. Great for smaller teams, or groups. **What do you dislike about When I Work?** I would like to have a Gantt chart or some other way of tracking project progress by date. **What problems is When I Work solving and how is that benefiting you?** Mobile application has same integrations as desktop site. **Official Response from Dawn C:** > Hi Sebastian, Dawn here from When I Work. Thank you so much for leaving a review about our app! We're thrilled to hear that When I Work is providing you with the statistical data you need for your team. We'll definitely take your suggestion for a Gantt chart/project progress tracking into account for future improvements. Thanks again for your feedback, Sebastian! If you ever need anything or have more suggestions, feel free to contact our Customer Care Team using the following link: https://help.wheniwork.com/submit-a-ticket/. Warmest Wishes, Dawn ### 41. Easy, Effecient, and Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Jess R. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** It's very user-friendly and customizable. I enjoy the business forecasting tool! It's helped me run my labor better. **What do you dislike about When I Work?** Saving shift colors would be excellent and having the manager be able to change settings for team members. **What problems is When I Work solving and how is that benefiting you?** Forecasting our labor budget! **Official Response from Dawn C:** > Hi Jess, Dawn here from When I Work. Thank you so much for taking the time to leave such an incredible review! We’re so glad to hear that you find When I Work user-friendly and customizable, and that the business forecasting tool has been helpful in managing your labor costs. We also really appreciate your feedback about saving shift colors and manager settings—this is great insight and will definitely be considered for future enhancements. Thanks again for being a part of the When I Work community! Warmly, Dawn ### 42. When I Work - Cloud-based employee scheduling and time tracking **Rating:** 1.0/5.0 stars **Reviewed by:** Dwidson M. | Game Host, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about When I Work?** User-friendly interface—both for managers and employees. **What do you dislike about When I Work?** Limited Customization, Mobile App Limitations, Customer Support **What problems is When I Work solving and how is that benefiting you?** When I Work" helps track breaks, overtime, and hours worked, which can streamline payroll and aid in compliance. Employees can submit requests or swaps through the app, and managers get a clear overview to approve or deny with context. Tracking attendance, lateness, and hours worked is difficult manually. **Official Response from Shab M:** > Hi Dwidson, Shab here from When I Work. Thank you so much for your feedback! We love to see that you are enjoying the user-friendly interface of When I Work! We'd love to help with any questions you may have, if you can submit a ticket to our Care team (https://help.wheniwork.com/submit-a-ticket/). We'd be happy to help! Thank you. Warmly, Shab ### 43. Very user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda E. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** I like how it breaks things down and it’s easy to put job titles next to same ones **What do you dislike about When I Work?** Getting a hold of someone at customer service. **What problems is When I Work solving and how is that benefiting you?** My staff can access their schedule easily **Official Response from Dawn C:** > Hi Amanda, Dawn here from When I Work. Thank you so much for taking the time to leave a review! It's wonderful to hear that When I Work is helping your staff easily access their schedules. We’re so sorry to hear that you've had difficulty contacting our Customer Care Team. Could you please submit a ticket to our Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/ We’d love to hear more about the specific feedback you have regarding contacting support. Thanks again for your time, Amanda! Warmly, Dawn ### 44. I love wheniwork **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlyn H. | Hotel manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** This is a great tool For forecasting the cost of upcoming or previous payrolls **What do you dislike about When I Work?** At this time I cannot think of anything that I do not like **What problems is When I Work solving and how is that benefiting you?** Payroll forecasting and scheduling cuts **Official Response from Shab M:** > Hi Ashlyn, Shab here from When I Work. We can’t thank you enough for your wonderful review! You’ve made our day, and we’re thrilled you’re loving the app! Thank you for providing us with your insight! Warmly, Shab ### 45. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Donell M. | Owner - Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about When I Work?** The ease of use and ability to communicate to team members as individuals or the whole team. **What do you dislike about When I Work?** Not having access to a real person to problem solve support issues **What problems is When I Work solving and how is that benefiting you?** Labor management **Official Response from Dawn C:** > Hi Donell, Dawn here from When I Work. Thank you so much for taking the time to leave such a detailed review! We truly appreciate your feedback on the ease of use and team communication features of When I Work. We're glad to hear that you find the platform effective for your team's needs. We understand the importance of real person support, and we’re actively working on improving our customer service to better address support issues and provide more effective assistance. Thank you again for sharing your thoughts with us, Donell! If you ever need anything or have more suggestions, don’t hesitate to reach out by submitting a ticket with our Customer Care Team using the following link: https://help.wheniwork.com/submit-a-ticket/ Warmly, Dawn ### 46. Human Resources **Rating:** 3.5/5.0 stars **Reviewed by:** Blake j. | Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** I like how user friendly it is and its easy to navigatge **What do you dislike about When I Work?** I dont like how I cant use my payroll with it. **What problems is When I Work solving and how is that benefiting you?** Easy to use when scheduling my staff. **Official Response from Dawn C:** > Hey Blake, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to leave a review! We're thrilled to hear that you find When I Work user-friendly and easy to navigate. Regarding Payroll integration, we do integrate with a few different providers, but we'd love to learn more about your experience and how we can assist. Could you please submit a ticket with our customer care team using the following link? https://help.wheniwork.com/submit-a-ticket/ Thanks again for the review, we are so glad to have you as part of the When I Work Community! Warmest Wishes, Dawn ### 47. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke F. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** This software is very user friendly and affordable! **What do you dislike about When I Work?** There is nothing to dislike as of now about this software. **What problems is When I Work solving and how is that benefiting you?** When I work is helping to make scheduling my employees easier. **Official Response from Shab M:** > Hi Brooke, Shab here from When I Work. It's delightful to see that you are finding the app user friendly and affordable! We appreciate your support! Warmly, Shab ### 48. Easy and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** That my employees can access the schedule from their mobile devise. **What do you dislike about When I Work?** No dislikes at this time. Keep up the good work **What problems is When I Work solving and how is that benefiting you?** Took away the need for paper and pencil schedules **Official Response from Shab M:** > Hi Melissa, Shab here from When I Work. Woohoo! We love to see that you are finding the app easy and convenient! Thank you for taking the time to provide us with your experience! Warmly, Shab ### 49. Great tool , easy use and very customizable for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Cristiana F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** Easy to use , intuitive, and great to interact with the staff **What do you dislike about When I Work?** Pretty much nothing, it really works great for me **What problems is When I Work solving and how is that benefiting you?** Dropped shifts are getting covered easily **Official Response from Dawn C:** > Hi Cristiana, Dawn here from When I Work. Thank you so much for taking the time to leave such an incredible review! We're thrilled to hear that When I Work is helping you easily manage your staff and cover dropped shifts. It’s also wonderful to know that you find the app intuitive and customizable to fit your business needs. Thank you again for being a part of the When I Work community, Cristiana! Warmly, Dawn ### 50. When I work is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** I like the accessibility and ease of when I work It gives staff one of the best tools to see their schedule. **What do you dislike about When I Work?** The app asks for reviews often that’s the one thing I dislike **What problems is When I Work solving and how is that benefiting you?** Let’s staff see their schedule on their phone live instead of printing and sending schedules **Official Response from Shab M:** > Hi there, Shab here from When I Work. It's awesome to see that you are finding When I Work easy to use! Regarding reviews, we would love to assist you further with this if you can submit a ticket here with our team: https://help.wheniwork.com/submit-a-ticket/. We look forward to assisting you and thank you again for your feedback! Warmly, Shab ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Can employees swap shifts without manager involvement every time?](https://www.g2.com/discussions/can-employees-swap-shifts-without-manager-involvement-every-time) - 1 comment, 1 upvote - [Is When I Work a good fit for a small business?](https://www.g2.com/discussions/is-when-i-work-a-good-fit-for-a-small-business) - 1 comment, 1 upvote - [How does When I Work compare to Homebase and Connecteam?](https://www.g2.com/discussions/how-does-when-i-work-compare-to-homebase-and-connecteam) - 1 comment, 1 upvote - [How do I track overtime and avoid unexpected labor costs?](https://www.g2.com/discussions/how-do-i-track-overtime-and-avoid-unexpected-labor-costs) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+19%3A58%3A54+-0500&secure%5Bsession_id%5D=4bcbf11e-a55b-41bc-a39e-84001bf89b81&secure%5Btoken%5D=16bbe988f87f3033775caf395186fce85f0983ce4343eb501480ca0d4c2d4d9c&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (647 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,081 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.6/5.0 (541 reviews)