--- title: When I Work Reviews meta_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 393 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 393 scale: '5' date_modified: '2026-07-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 393 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users find **When I Work easy to use** , appreciating its clear scheduling and user-friendly features for managing staff availability. (61 reviews) - Users appreciate the **ease of scheduling** in When I Work, enhancing clarity and communication for part-time staff. (43 reviews) - Users appreciate the **scheduling ease** of When I Work, enjoying clear visibility of staff availability and task assignments. (42 reviews) - Users value the **time-saving features** of When I Work, enhancing organization and simplifying scheduling tasks. (25 reviews) - Users love the **ease of adding shifts** in When I Work, appreciating its user-friendly scheduling and visual clarity. (22 reviews) - Simple (22 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Helpful (20 reviews) - Time Tracking (18 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users experience **scheduling issues** , including bugs and limited month-view customization, impacting overall satisfaction with When I Work. (15 reviews) - Users face **missing features** in When I Work, like laggy clocking, limited app functions, and inadequate scheduling tools. (10 reviews) - Users often face **software bugs** that hinder functionality, like loading delays and confusing sharing features. (10 reviews) - Users find the **limited features** of When I Work frustrating, particularly regarding scheduling and notification management. (9 reviews) - Users find the **poor notifications** frustrating, feeling they lack customization and timely reminders for work schedules. (9 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Users experience **notification issues** , feeling overwhelmed by excessive alerts and occasional delays in receiving them. (8 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (7 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. Great bang for your buck! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about When I Work?** The Price... This is a great cloud based time clock management option at a low price. Our team loves it! **What do you dislike about When I Work?** It lacks the ability to attach production to the employees day. So for example commissions or bonus. Only tracks time. **What problems is When I Work solving and how is that benefiting you?** Employees are now able to remotely clock in and out. ### 2. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about When I Work?** There isn’t much to this software but I like that about it. **What do you dislike about When I Work?** Nothing besides it having some issues with adding lunch breaks every now an again. **What problems is When I Work solving and how is that benefiting you?** Easier to schedule ### 3. Great Scheduling Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2019 **What do you like best about When I Work?** It is so easy to schedule all of my employees using When I work! I love being able to see all of my employees schedules. The attendance notifications are really helpful because I can keep track of where my team is hour-wise on both an individual basis and as a whole as well. I also like the forecast report so I can see a clear view of my week ahead. The mobile app helps me check in on the go which is a major plus! **What do you dislike about When I Work?** There have been occasional issues with clock-ins through the app itself which had to be dealt with, mainly when it doesn't recognize the location or the punch does not go through. **Recommendations to others considering When I Work:** If you have to deal with scheduling over 10 staff members this app will help you do it with ease! **What problems is When I Work solving and how is that benefiting you?** We have been able to track our employees hours so much easier, and also use it year to year to plan for different staffing needs. ### 4. Easy to use and mobile app!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about When I Work?** I like I can change the schedule from the app and also see who is clocked in. I don’t have time to open my computer sometimes and this is quick and easy. **What do you dislike about When I Work?** Some times it’s hard to schedule out in week form. There are ways around this but hope they fix this. When you go to move a shift that has a preset time and move it to an employee the time moves and don’t stay where we have it preset. **Recommendations to others considering When I Work:** Easy to use and you must get it for your business. **What problems is When I Work solving and how is that benefiting you?** Easier to schedule and easy to find who can work when. ### 5. Makes Scheduling Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2019 **What do you like best about When I Work?** It's scheduler is easy to use and I love that you can save templates for shifts to make it a breeze. **What do you dislike about When I Work?** I do wish it was a bit easier to use at first. It didn't take a lot of time, but there was definitely a learning curve. I also would have liked it if they had a support phone number. **What problems is When I Work solving and how is that benefiting you?** We were scheduling using a Google Spreadsheet that become increasingly difficult. This made it streamlined and easy. ### 6. Remote Time Clock for the win!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about When I Work?** We use this as our time clock for all our remote employees. Its fantastic! **What do you dislike about When I Work?** It lacks the ability to add the commissions or bonuses in the payroll section. **What problems is When I Work solving and how is that benefiting you?** Remote time clock system. ### 7. Excellent scheduling software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about When I Work?** It is quite easy to navigate your personalized schedule, view total hours, and see who else is working at what time. **What do you dislike about When I Work?** It is not yet possible to view the monthly schedule for yourself. One has to go into the team schedule and select themselves in order to see it, which can be annoying. **What problems is When I Work solving and how is that benefiting you?** The UI looks quite good; everything is easy to see. ### 8. When I Work streamlines what used to be a hectic iCalendar/Google Calendar **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about When I Work?** It makes scheduling yourself for weeks at a time a breeze! It’s like iCal but for your coworkers and supervisor to view too. No more excel docs or long emails from the boss to the entire staff in order to outline the work schedules every.single.day. **What do you dislike about When I Work?** The formatting on the calendar is a little wonky sometimes on both my computer and mobile device; the time slots sometimes extend outside the box, making them impossible to click on. Past shifts can disappear from the calendar as well, so beware if you plan on referring back to When I Work to log your shifts in a time sheet later on. **Recommendations to others considering When I Work:** Use it! I have no complaints. It is very beneficial for jobs in which many employees swap shifts a lot, or have variable schedules every week. **What problems is When I Work solving and how is that benefiting you?** When I Work helps streamline sharing work schedules, swapping shifts, cancelling shifts, etc. It is very beneficial for jobs in which many employees swap shifts a lot, or have variable schedules every week. ### 9. Stay Away From This App **Rating:** 0.0/5.0 stars **Reviewed by:** Gary J. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about When I Work?** Nothing this app is total garbage and I advise employers to stay away from this app. **What do you dislike about When I Work?** I signed up for this app and manage over 50 employees and this app has been total crap, it do not work well with smartphones and Iphones. It forever freezing up, the app also changes work times, and more problems to long to list. This app is not worth the headache. It takes support 24-48 hours to return a message or offer to help you. I ADVISE STAY AWAY FROM THIS APP! **Recommendations to others considering When I Work:** Do not use this product or service **What problems is When I Work solving and how is that benefiting you?** None ### 10. Great for scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about When I Work?** Lots of people are able to use at the same time, and I’ve noticed that it’s also great for finding someone to fill your place when you need to be out of town **What do you dislike about When I Work?** People may avoid talking face to face, but it’s great for helping to fill the holes in scheduling due to events after hours **What problems is When I Work solving and how is that benefiting you?** I’ve realized that it’s much easier to track my own hours as well, and to ask off for vacations etc. ### 11. When I work great scheduling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about When I Work?** When I work supports both web and mobiles.It is very simple and easy to use.Calender view helps me the plan out my week.It is easy to see when your next shift is .Attendence is easy to track. **What do you dislike about When I Work?** I do not dislike anything about when I work.No negative aspects to say about this. **What problems is When I Work solving and how is that benefiting you?** When I work I like the early reminders before work.I like the timesheet tab where i can see when i clocked in and out. ### 12. Excellent scheduling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about When I Work?** When I work tool are very simple and easy to use.I like the calender view because it helps me see upcoming shifts. **What do you dislike about When I Work?** When I work tool is very useful for me.No any negative things.No negative aspects to say regarding this tool.It is very useful. **What problems is When I Work solving and how is that benefiting you?** When i work very useful for me and easy to use.I like the timesheet tab where I can see when I clocked in and out.I like also reminders before working. ### 13. Awesome app for scheduling! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about When I Work?** I can clock in wherever I am at, and it reminds me if I forgot. **What do you dislike about When I Work?** The schedule glitches sometimes and ends up on the wrong day. **Recommendations to others considering When I Work:** It’s my favorite software I’ve used as far as clocking in and time management. I’ve used ADP in the past and it was very glitchy. **What problems is When I Work solving and how is that benefiting you?** Saves time on editing time sheets. I can manually edit my schedule as needed and easily verify with notes. ### 14. Most parts are user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2019 **What do you like best about When I Work?** I like how there are separate tabs for everything and yet it isn't cluttered **What do you dislike about When I Work?** Inputting availability it quite tedious and sometime the inputs override other inputs for no reason. **What problems is When I Work solving and how is that benefiting you?** The problems being solved are making sure schedules and shifts are filled and there is always the correct number of employees at each location in a given time. ### 15. Schedule from anywhere! **Rating:** 4.5/5.0 stars **Reviewed by:** Tanya M. | Brand Ambassador, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2019 **What do you like best about When I Work?** Being able to check my schedule anytime without having to remember to check it at work or take it with me. **What do you dislike about When I Work?** Difficulty getting into your workplace's WIW group in the first place - I had to hound my managers to remember to send me the invite for weeks rather than being able to just search the workplace and request to join. **What problems is When I Work solving and how is that benefiting you?** My coworkers and I can all be on the same page with our schedules and can communicate within. ### 16. WhenIWork is a great tool to stay on top of your scheduling and employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2019 **What do you like best about When I Work?** I love how user friendly the website and the app works wonderfully. You can easily check your schedule, request time off and even chat/communicate with staff. **What do you dislike about When I Work?** Nothing. I’ve used various other scheduling systems and this seems to work the best **What problems is When I Work solving and how is that benefiting you?** Time off requests are organized. I’m immediately notified when someone changes their availability, requests time off or if they’re looking to pick up extra shifts. ### 17. A good platform, but a buggy implementation **Rating:** 3.0/5.0 stars **Reviewed by:** Dawson R. | Lab Lead , Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2018 **What do you like best about When I Work?** The program has many features that are desirable in a scheduling software. The mobile app for punching in and out is an amazing idea. The abilities to have multiple job sites and allow workers to quickly request time off are also nice. **What do you dislike about When I Work?** The mobile app is beyond buggy. It sometimes works and it sometimes doesn't. This means that people have late clock-ins and clock-outs and sometimes don't ever clock in because the app wouldn't even load correctly. **Recommendations to others considering When I Work:** It's a good program and has it's benefits, just be warry of the mobile app. **What problems is When I Work solving and how is that benefiting you?** Scheduling many workers across multiple job sites. ### 18. Efficient workplace tool **Rating:** 5.0/5.0 stars **Reviewed by:** Breanna M. | Budtender , Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about When I Work?** The option to make our teams schedules, switch shifts, and communicate via the chat are all amazing features. I loved the ease of clocking in and out of shifts and breaks with the app. **What do you dislike about When I Work?** I disliked that the app did have problems with freezing and crashing fairly often **What problems is When I Work solving and how is that benefiting you?** The app has greatly helped with our previous scheduling conflicts. ### 19. Overall a great service **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2018 **What do you like best about When I Work?** The program is easy to access from my desktop and mobile device for on-the-go usage. Building the schedule is also pretty simple with their "shift templates." **What do you dislike about When I Work?** Shift notifications do not show the amount of time allotted for lunch breaks. It must be typed in manually in the notes section. Currently, the weekly schedule can only be viewed Sunday-Saturday, would love to have a slider option to view the next day (ex: Monday-Sunday, Tuesday-Monday, etc.). Would also love to be able to give certain people viewing access to other employee's schedules without making them an admin. **What problems is When I Work solving and how is that benefiting you?** The system automatically calculates and shows how many hours each employee is scheduled. Really helps with minimizing overtime! It also allows you to see everyone scheduled on the same team. ### 20. Spark Team Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about When I Work?** I like how it's basically a one-stop hub for business activities. **What do you dislike about When I Work?** I dislike how it often takes forever to load my messages in the chats. **What problems is When I Work solving and how is that benefiting you?** It makes it really simple to clock in for work. ### 21. Work scheduling in our pockets. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2019 **What do you like best about When I Work?** So many things to like. Highly intuitive scheduling for our small business. The app just works as described. Generous free version packs more features than we can use. Employee app is very clean and user friendly with push notifications. Copying the previous weeks schedule in one click is great. **What do you dislike about When I Work?** Honestly, not much to complain about. Somewhat non-intuitive method of colour coding the roles. Could be a more simple way to hide/deactivate customers. **Recommendations to others considering When I Work:** Free trial with friendly, excellent chat support. WhenIwork leads the pack for features, usability and pricing. **What problems is When I Work solving and how is that benefiting you?** Allows us to schedule our employees quickly. Eliminates Excel spreadsheets and puts our employee schedules in their pockets. ### 22. When I work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2019 **What do you like best about When I Work?** It is sends me alarms about 2 hours before work which I love. **What do you dislike about When I Work?** I wish was the layout was a little bit easier to read. **What problems is When I Work solving and how is that benefiting you?** You always know when you need to be at work. ### 23. Nothing else like it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about When I Work?** The layout of this software is second to none. We have checked out many scheduling options but none are as easy to read as When I Work! The ability to see a full week’s schedule at once, organized by staff member, filterable by position or location... it’s just so easy! **What do you dislike about When I Work?** I wish it was oriented to service businesses and had a client facing portal. But, that’s not what it is built for. **What problems is When I Work solving and how is that benefiting you?** WIW makes scheduling so easy for admin and clock-ins/outs easy for our staff. ### 24. When I Work app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about When I Work?** It is nice to have your work schedule right on your phone or other mobile device. Fairly easy to use. Can communicate with employer and colleagues in regards to schedule changes or picking up shifts. **What do you dislike about When I Work?** I feel that this app could be made more user friendly. **What problems is When I Work solving and how is that benefiting you?** Paperless schedules. ### 25. Good reliable business software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about When I Work?** As an employee I love how it makes it easy for me to see my schedule and, more impressively, to swap shifts, drop shifts, and pick up shifts from other team members. For employees who work part time and need hours this is a very valuable service. **What do you dislike about When I Work?** They could stand to improve their error handling; I had to do a password recovery and it took more than a few days to get resolved. Please note that this might have been my particular workplace's implementation though. **Recommendations to others considering When I Work:** This software should be strongly considered if you have a large number of hourly employees. **What problems is When I Work solving and how is that benefiting you?** For employees whose schedules vary and who are hourly, and need to drop/add/swap shifts this is great software. ### 26. Great for a small business team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about When I Work?** I love that this software allows me to create different schedules for several different teams; I can divide up the schedule based on department, or in my case, location. It's all in one place, and it's so convenient! I also love that it's compatible with QuickBooks--makes payroll a breeze! **What do you dislike about When I Work?** I wish that When I Work could integrate with Bookeo, which is another product we use for bookings at our business. **What problems is When I Work solving and how is that benefiting you?** The simple scheduling templates have turned scheduling from a 6-hour task to a 15-minute task. It's so much easier to keep track of all my employees' time off, their availability, and what shifts I need covered. ### 27. Efficient and functional for scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about When I Work?** From a user perspective, wheniwork does exactly what it is supposed to. Easy to understand interface lets me know when my shifts are and where I'm supposed to be. **What do you dislike about When I Work?** Bouncing between open shifts, all shifts and my shifts function is a bit clunky. **What problems is When I Work solving and how is that benefiting you?** Scheduling, time and attendance ### 28. General Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about When I Work?** Scheduling multiple people in one consolidated place. We are a restaurant with 30 plus employees and we were able to create FOH and BOH schedules independently. Also love the request off, drop shift and employee’s ability to update availability in real time. **What do you dislike about When I Work?** I wish that the entire schedule would show up on the dashboard for today. So many time employees have contacted me asking why they are not on the schedule. Only to tell them to click on scheduler and they will see themselves. **What problems is When I Work solving and how is that benefiting you?** Overtime, employee availability, management not knowing/approving shift changes, time off requests, events, etc. ### 29. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Mike M. | Educator, Overnight Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2019 **What do you like best about When I Work?** Easy to view open shifts, pick up shifts, and check work schedule. **What do you dislike about When I Work?** Not very easy to communicate with other team members. Requires selecting individual people to send messages to. **What problems is When I Work solving and how is that benefiting you?** Checking schedule and picking up extra shifts. ### 30. Reliable Scheule App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2019 **What do you like best about When I Work?** WIW was user friendly and didn’t make seeing schedules too complicated. You could see your schedule and where you were scheduled as well as with who. **What do you dislike about When I Work?** The push notifications would sometimes not work or you wouldn’t get notified of changes. I’m not sure if that was a notification I could access but sometimes the manager would be the only one to be able to change user settings. **What problems is When I Work solving and how is that benefiting you?** The problems would be that a user couldn’t chamber certain settings. That was a big issue for me and some of my colleagues. ### 31. grab app is just okay and kind of frustrating **Rating:** 2.5/5.0 stars **Reviewed by:** Tanya H. | Sous Chef, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about When I Work?** that all my coworkers are listed and their contact information so that I can get ahold of them **What do you dislike about When I Work?** you don't get notifications when new shifts are posted sometimes you login and shifts were posted earlier that you never got a notification for the group chat doesn't notify you when someone writes you well sometimes it does sometimes it doesn't so you just have to periodically check it **What problems is When I Work solving and how is that benefiting you?** Covering shifts for clients ### 32. Easy scheduling and templaytes **Rating:** 3.5/5.0 stars **Reviewed by:** Lissa K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2018 **What do you like best about When I Work?** I like the ability to create shift templates and copy the previous weeks schedule so that I only have to make a few adjustments each time I create the schedule for the week **What do you dislike about When I Work?** I can't differentiate between employees on an hourly wage and contractors paid per each class they teach versus hours. **Recommendations to others considering When I Work:** We are in the process of switching platforms because we are in need of HR as well as more assistance in payroll. I think that wheniwork is perfect for small companies, but not quite enough for midsized businesses **What problems is When I Work solving and how is that benefiting you?** The biggest problems we have solved have been when employees need to change shifts or drop shifts. Most of the issues get resolved on their own when they are looking to swap a shift with another employee ### 33. I can't imagine doing scheduling without it! **Rating:** 4.5/5.0 stars **Reviewed by:** Carol F. | Manager & Head Climbing Instructor, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2018 **What do you like best about When I Work?** It makes complicated scheduling possible. **What do you dislike about When I Work?** There are lots of functions it doesn't have that I wish it had. I'd like to easily rearrange the order of employees while scheduling a week. I'd like the rows of employees to be different colors so I ensure the Saturday shift is going to the right person. I'd like the to have an option for the shifts to stack in one row, rather than doubling the height of the row and hiding another employee. I'd like the open shifts to have a lock so I can scroll employees to the open shifts. And so much more. **Recommendations to others considering When I Work:** When I Work is a wonderful product with minor limitations. **What problems is When I Work solving and how is that benefiting you?** We successfully schedule 2 locations with lots of complicated scheduling rules. I don't know how I'd do it otherwise! ### 34. I use it to clock in and out at work. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about When I Work?** I can use the app on my phone which makes it easy to use on the go. **What do you dislike about When I Work?** Sometimes the app does not work if I dont have a strong signal on my phone. **What problems is When I Work solving and how is that benefiting you?** It keeps everyone connected by having all of the employee schedules visible. ### 35. Great Simple Staff Scheduler **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about When I Work?** After looking at multiple systems for scheduling we came across When I Work. It is simple to use and our employees love it. We allow our employees to do some work from home where they can easily add to their time sheets. Scheduling employees is easy especially when they put their preferences and availabilities in. It also allows for employees to trade and swap shifts if a conflict comes up allowing for management to have one less thing to work about. **What do you dislike about When I Work?** There is really nothing I dislike. I have it set up to allow for employees to be able to edit their own time sheet and that requires a lot of trust however I believe you can turn this off. **Recommendations to others considering When I Work:** I would use this if you want something simple to use and pretty cheap. Our employees love it and continue to find new features in it that benefit them. **What problems is When I Work solving and how is that benefiting you?** I use for scheduling and time tracking. See what I like for benefits. ### 36. Great app, but easily misused by staff **Rating:** 2.5/5.0 stars **Reviewed by:** Kathleen W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about When I Work?** I like the ability to schedule for several weeks out. The customer support was awesome, they even customized a plan to suit our needs. The ability to hibernate your account at no charge until you need again, as we are a seasonal operation. **What do you dislike about When I Work?** My staff would use the message feature to try to give away shifts too frequently, figuring if they posted that they wanted someone to pick it up, they felt they were no longer responsible for that shift. It would be great if that feature could be turned OFF by the administrator. Update: I just logged into our account and saw that this feature has been tweaked to address this issue...YIPPEE **Recommendations to others considering When I Work:** The TIMECLOCK feature, using smartphones didn't work for us. My staff could "Clock In" from our parking lot, but not actually IN our building. We decided that feature wouldn't work for us. **What problems is When I Work solving and how is that benefiting you?** As a manager, I could post the schedule once and it would go out to all staff, they could access it and download it. ### 37. When I work is a good app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2019 **What do you like best about When I Work?** It's convenient and really useful. Helpful for scheduling. I like that it syncs with my phone calendar. **What do you dislike about When I Work?** I sometimes wish it had a calendar view. **Recommendations to others considering When I Work:** Works great **What problems is When I Work solving and how is that benefiting you?** It allows for easy coverage and picking up new shifts. ### 38. easy to use and practical **Rating:** 4.0/5.0 stars **Reviewed by:** Isabel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about When I Work?** it lets you see who is working at what time so you know who your coworkers are going to be, the clock in makes it easy to keep track of everyones shifts. **What do you dislike about When I Work?** the new availability is really confusing, it used to better when they had the weekly colour bars **What problems is When I Work solving and how is that benefiting you?** scheduling is a lot easier with the app. /it helps with payrol and time tracing because it lets you see the hours worked. The phone app is also really helpful ### 39. really conveinient app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about When I Work?** I like that there are a lot of ways to communicate with co workers and share schedules instantly. **What do you dislike about When I Work?** I have not yet found a dislike. I guess the text could be bigger, everything seems a bit squished together. **Recommendations to others considering When I Work:** use this product if you like to communicate with your co workers/ employees without texting or calling or emailing. this is a great app for scheduling everyone's shifts. **What problems is When I Work solving and how is that benefiting you?** this makes everything run smoothly and schedules can be made in advance because you can post your availability. ### 40. Good way to organize but with very confusing details **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2018 **What do you like best about When I Work?** The idea of having a software that allows me to organize my schedule **What do you dislike about When I Work?** The difference between the web version and the app on my phone plus the availability **Recommendations to others considering When I Work:** It's a good system to schedule your shift and to be aware of all the coworkers that you work with or could help you, and a very good system to keep track of everything you do. **What problems is When I Work solving and how is that benefiting you?** The possibility of splitting and dropping shifts with my colleagues gives me more flexibility on the organization of my personal schedule, and is perfect to be able to see who else is working and their availability, so that I don't have to bother everybody, but I can contact personally only the people that could be able to help me with a shift I can't make, for example. In the app I love that I can see easily how many hours I am working every week, because that, as an international student, is something I need to always have to be careful with and on the other hand I can always be sure that I work all the hours I can, to get the amount of money I need, and it's perfect that I can take shifts from my phone, because that way I don't have to wait for when I am on my computer to pick shifts. The app is very useful and help us all to keep track of everything that happens at work. When I have supervisors shifts is really important, for the kind of job we do, that I can see who is working, who is coming, ecc.. ### 41. When I work has good scheduling features **Rating:** 4.0/5.0 stars **Reviewed by:** Jazmine K. | Investment Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about When I Work?** I like that you can use the app to switch shifts with other workers as well as the fact that there are descriptions for the time slot you are alotted. I also enjoy the early reminders before work. **What do you dislike about When I Work?** I do not like the process to take work off or that if you drop a shit the fact that it will leave you on the schedule unless someone else decides to take the shift. sometimes it can be a real life communication but wont happen in time on the app. **Recommendations to others considering When I Work:** I would say to check all the shits before you hit the confirm all button **What problems is When I Work solving and how is that benefiting you?** I like that you can see when the rest of your colleagues are working in case there is something that you need to coordinate for later in the day when you arent present ### 42. Great software! easy scheduling, easy to keep track of the attendance! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2018 **What do you like best about When I Work?** It's easy to see when and who came in to work. Clocking in/out system is well-thought. Attendance is easy to track. Love the colorful shifts, makes it easier to define which shift is which when looking at the global schedule. **What do you dislike about When I Work?** The grid is very sensitive to changes when splitting a shift manually, cutting it in pieces or creating a new one. Easy to mess up if it's 1:15 or 1:30. Sometimes availability column is glitching, hopefully, will work fine later. Other than that everything else is great **What problems is When I Work solving and how is that benefiting you?** great resource for scheduling employees and tracking their attendance and hours. Easy to see who is over hours and who is under hours. There is definitely an advantage in using colors when creating shifts. Colorful shifts don't create a mess when looking at the schedule but on the opposite help determining quickly about who is doing what and when. ### 43. Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about When I Work?** It's easy to use. It gives relevant information of my schedule. Tells me how many hours I'll be working and it facilitates contact with coworkers. **What do you dislike about When I Work?** There is nothing that I dislike so far. I wish it would do more than inform me about my schedule. For instance, I would like it to track my location when I'm working. **What problems is When I Work solving and how is that benefiting you?** It is benefitial that it counts for me how many hours I'll be working and that shows me the schedule of my coworkers too. ### 44. Simple and useful, but could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2018 **What do you like best about When I Work?** It's good to be able to filter shifts to see my own or open shift. Fairly intuitive format to use. **What do you dislike about When I Work?** I don't like that you can't filter to see shifts by location. It makes it hard to see who is working the same location as you. The calendar isn't live and doesn't sync easily to google/apple, which is frustrating. **Recommendations to others considering When I Work:** It's easy to learn to use **What problems is When I Work solving and how is that benefiting you?** It's a really great way to store information about when my shifts are, have them approved by my manager, pick up new shits. ### 45. Scheduling Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about When I Work?** I love that every member of our team is able to show their availability in one place and scheduling is quick and easy to change! It's nice that it's easy to schedule things in advance and edit details of the list. Our employees are able to go through and check in when they arrive at their sites and if they miss it's immediate for us to track! It's really easy to add detailed messages to specific actors when they need more specific details on the performances they are doing. It's easy to add in those minor details in the scheduling aspect of things for the entire team to see as opposed to having to reach out to every individual who is going to that site and have to say the same thing multiple times. **What do you dislike about When I Work?** It's a little difficult to copy and paste the same shift multiple times, but that's so minor, it's hard to say that's a dislike. I really like using this software, and it's amazing how easy it is to **What problems is When I Work solving and how is that benefiting you?** We have so many offsite places we travel to since our employees are actors, so being able to see everyone's schedule for the day is amazing. I realized how beneficial this is for our company specifically when it comes to needing to reschedule or add another person to the required days of performances. It's so convenient that everyone can see everything, so it's transparent in terms of being able to see what everyone is doing on what days.I really like using this software, and it's amazing how easy it is to train our new employees on seeing their work days. ### 46. Makes. Communication a snap **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Server/Bartender, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about When I Work?** I like the ease of communicating with coworkers with Work Chat. It makes for shift swapping easy in case of emergency. Ability to clock in or out. Check daily/weekly hours. **What do you dislike about When I Work?** It seems to update frequently. Sometimes the updates glitch in the beginning. **What problems is When I Work solving and how is that benefiting you?** Employees can chat and swap shifts amongst each other. Issuing the schedule is extremely easy. ### 47. When I work easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about When I Work?** When I work is easy to navigate, be it reading a new schedule or interacting with my coworkers **What do you dislike about When I Work?** It is occasionally slow updating the latest schedule **What problems is When I Work solving and how is that benefiting you?** Eliminates interaction issues in person with employees who aren’t always present ### 48. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2018 **What do you like best about When I Work?** The When i Work tools is perfect when the weekly schedule for employees is not fixed, meaning that every week the shifts are in different times. It makes it a lot easier to see who is also working with you, to drop/swap shifts with fellow employees and clock in/out of work. **What do you dislike about When I Work?** One thing that i don't like is that is not possible to merge subsequent shifts, making it as only one. **What problems is When I Work solving and how is that benefiting you?** Sharing schedules between fellow employees. The tools is perfect for that. ### 49. Work Scheduling Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel R. | Mother/Homemaker, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2016 **What do you like best about When I Work?** I used to spend hours making spreadsheets of our employees shifts to get it just right. Sadly, when an employee needed to make a change, I had to manually edit the document and reprint it. I needed something easier, that's when I found the When I Work app. I can set a specific time block and easily drag and drop that shift into our employees schedule. Then if there are any changes, I just move the time block to another employee. Because I spend so much less time prepping our work schedule, I am able to give more time to our store and our customers. I love this program! **What do you dislike about When I Work?** My only constructive criticism is that the When I Work app on my phone has slightly different features than the desktop site. It makes a little harder to navigate to the feature I like to use. **Recommendations to others considering When I Work:** It is super easy to set up each employee on the app. Once you create the time blocks you need for your site, adding the shifts into the schedule for each employee takes mere seconds! So easy! **What problems is When I Work solving and how is that benefiting you?** I am solving the frustration with shift switching and weeks of scheduling that are similar to past weeks, and the "copy last weeks schedule" feature is a lifesaver! ### 50. When I Work review **Rating:** 3.5/5.0 stars **Reviewed by:** Lindsay H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about When I Work?** We love the mobile functionality. Our old system didn't have a mobile feature. We also really like the "open shift" option where we can offer an open shift and people who want extra hours can pick it up. We also have very mixed feelings on the notifications - the good part is that it notifies employees when someone needs to drop a shift so everyone knows there is an opportunity to pick up a shift. Another good part of the notifications is that if someone is scheduled to work and they haven't clocked in, they will get a reminder about it. This is great for those who forgot they were scheduled to work, and those who came to work, but didn't clock in when they arrived. We also love being able to set a recurring shift. For the most part, our employees work the schedule every week during an academic quarter. I can give them a shift for week 1 and as I am setting it up, I can pick for it to recur and the end date for that recurrence. And then, if someone changes the night they work, I can delete all recurring shifts, or if I just need to delete 1 shift I can. I can also move it to an open shift, which I love being able to do! I also like being able to export the daily timesheet information for payroll. We have a custom payroll system, so it doesn't integrate with When I Work, but it is nice to be able to export the excel file of time clock data. **What do you dislike about When I Work?** We don't like that you can't set up the notifications to be in a daily digest. We have 120ish employees who are all college students. During exam weeks, there are a lot of drop shift requests, which each come as an individual email or phone notification. It would be nice to have the option of getting those as a daily digest. Another thing I, as the person who does and maintains all of the scheduling, wish I could is set an individual schedule. I can go to an employee and view their schedule, but I can't edit it. To edit it, I have to be on the main scheduling looking at all 130+ employees to change one person's schedule. It is also occasionally 'buggy.' We have tablets that employees can use to clock in on, or they can use their phones. Sometime after they've clocked in on the tablet, they get a notification that they didn't clock in. The other thing I really wish it did relates to the "requests report." You can run a report to see who requested time off or a drop shift. Our environment is such that they don't request time off, only to drop a shift. I wish the report told us who took the shift when they requested to drop it. And also, I wish there was a report to show who had taken open shifts. We used to recognize the employees who picked up extra shifts and helped others out by taking their shifts, but now we don't have the data to do it. There might be a way to go through and figure it out from payroll, but with 130 employees, that is way too cumbersome to be feasible. **Recommendations to others considering When I Work:** Do trials, ask a lot of questions, and have the people that are actually going to be using it (the employees) look at it - that is always my recommendation for considering software. **What problems is When I Work solving and how is that benefiting you?** Our old scheduling system was "sunset," so first and foremost it gave us a way to continue to schedule our employees. Beyond that, it has really helped with our attendance issues. If one of our employees is going to miss work, it is much easier for them to let the others know and find someone to cover for them. During our busy times, we don't have near as many missed shifts. And, during our slow times, we don't have extra employees. Before, if we didn't have enough people scheduled on a given night, we would let people "walk in," but it was difficult to communicate it and we had no way to know if who was coming. Sometimes 8 extra people would come in and we wouldn't have enough work for them, and sometimes no one would come and we would be overwhelmed. Now, with the ability to schedule open shifts, our employees know there is an opportunity to work more, and when they accept the open shift, they are held accountable and reminded to come for that extra shift. And, once the open shifts are all gone, no one else can come in, so we aren't paying people to be here while having no work for them to do. ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Can employees swap shifts without manager involvement every time?](https://www.g2.com/discussions/can-employees-swap-shifts-without-manager-involvement-every-time) - 1 comment, 1 upvote - [Is When I Work a good fit for a small business?](https://www.g2.com/discussions/is-when-i-work-a-good-fit-for-a-small-business) - 1 comment, 1 upvote - [How does When I Work compare to Homebase and Connecteam?](https://www.g2.com/discussions/how-does-when-i-work-compare-to-homebase-and-connecteam) - 1 comment, 1 upvote - [How do I track overtime and avoid unexpected labor costs?](https://www.g2.com/discussions/how-do-i-track-overtime-and-avoid-unexpected-labor-costs) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?page=6&r=pmp-fhrs§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+09%3A30%3A44+-0500&secure%5Bsession_id%5D=70e98f17-5fc8-4469-8819-4a44ff8831bb&secure%5Btoken%5D=25c57d4001172deaa9bca47d100b7e969ae298120becdfe292232f032496640e&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (647 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,081 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.6/5.0 (541 reviews)