--- title: When I Work Reviews meta\_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 399 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 399 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews & Product Details Visit Website When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. * * * Product Website When I Work Seller [When I Work](https://www.g2.com/sellers/when-i-work) Discussions [When I Work Community](https://www.g2.com/products/when-i-work/discuss) Languages Supported English Solution Type All-in-One Overview by Al Kaplan Show More ## Pricing Pricing provided by When I Work. ### Single Location or Schedule $2.50 1 user Per Month [ View More Pricing Information ](https://www.g2.com/products/when-i-work/pricing) ## When I Work Integrations (5) What do users say about integrations? Verified by When I Work [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gusto ](https://www.g2.com/products/gusto/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OnPay ](https://www.g2.com/products/onpay/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rippling ](https://www.g2.com/products/rippling/reviews) Show More ![Cole K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole K.") CK Cole K. intern Small-Business (50 or fewer emp.) 1/13/2026 "Improves Scheduling But Needs Better Shift Visibility" 3/5 What do you like best about When I Work? I see that it's easy to use When I Work to see when I'm scheduled to work. It's nice that the notification feature is there to help me know what's going on, even though sometimes I get too many notifications. Review collected by and hosted on G2.com. What do you dislike about When I Work? Sometimes I get too many notifications, which can be overwhelming. I kinda wish it was easier to see available shifts and have a better dashboard for this. The notifications feature could be a little bit nicer or better managed. Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? When I Work helps student workers sign up for shifts and see when they're scheduled to work, which makes scheduling easier. Review collected by and hosted on G2.com. Show More Response from Dawn C of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-12209344/official_response/edit) Hi Cole, Dawn here from When I Work. Thank you so much for taking the time to leave us a review. We truly appreciate you doing this. It means a lot! We're happy to hear that you find When I Work easy to use for viewing your schedule, and that the notification feature is sometimes helpful, although you feel overwhelmed at the number of notifications you are receiving. I can certainly understand your concern about receiving too many notifications and the need for better shift visibility. Would you mind submitting a ticket with our Customer Care team using this link? https://help.wheniwork.com/submit-a-ticket/ We would like to work with you to disable some of the notifications you don't wish to see. We can also discuss how you are currently viewing your shifts and chat about another view you might be able to switch to! We're looking forward to hearing from you, Cole! Speak with you soon, Dawn Validated ReviewerIncentivizedSource: G2 invite ![Danielle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle S.") DS Danielle S. Program Director Mid-Market (51-1000 emp.) 10/29/2025 "User-Friendly Navigation, But Shift Drop Policy Needs Improvement" 2.5/5 What do you like best about When I Work? How easy it is to navigate through the system Review collected by and hosted on G2.com. What do you dislike about When I Work? The fact the staff can drop a shift whenever without prior notice Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? it solves staffing issues Review collected by and hosted on G2.com. Show More Response from Shab M of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-11878684/official_response/edit) Hi Danielle, Shab here from When I Work. Thank you for providing us with your review! It's awesome to see that you are finding When I Work easy to use and navigate. Our team would love to assist you with shift drops; if you can, please submit a ticket to us at: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Thank you again for taking the time to provide us with your experience. Warmly, Shab Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Glass, Ceramics & Concrete](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Glass, Ceramics & Concrete") AG Verified User in Glass, Ceramics & Concrete Small-Business (50 or fewer emp.) 10/29/2025 "Versatile Scheduling, But Export Issues and Confusing Interface" 3/5 What do you like best about When I Work? Versatility in ability to create detailed schedule Review collected by and hosted on G2.com. What do you dislike about When I Work? Doesn't export to gusto properly, and the visual appearance is confusing when scheduling Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? Making easy to know who is working and letting our staff drop and pick up shifts Review collected by and hosted on G2.com. Show More Response from Shab M of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-11879794/official_response/edit) Hi there, Shab here from When I Work. Thank you so much for your review! It's awesome to see that you are enjoying the versatility of When I Work. In regard to Gusto, we would love to have a chance to assist you further with this; if you can, please submit a ticket to our Customer Care team: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Thank you for being with us! Warmly, Shab Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Opts Manager Small-Business (50 or fewer emp.) 10/29/2024 "Great for employee, rough on pulling custom reports" 2.5/5 What do you like best about When I Work? This software has been great for employees. I like the GPS feature that they have to be at the building the punch in or out. Review collected by and hosted on G2.com. What do you dislike about When I Work? #1 frustration is pulling reports. The old software i used, I could set a custom date rang to pull hours data very quickly. With this software it all downloads as raw data in seperate pay period documents, I have to merg them all to then use a sum formula then then after 15 minutes i have useable data. Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? clocking in and out. Review collected by and hosted on G2.com. Show More Response from Hannah Krumm of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-10428045/official_response/edit) Hi Tyler, Hannah here with When I Work. I appreciate you taking the time to provide this feedback and I'd love to offer additional help! We're happy to hear that When I Work has made clocking in and out easier for you and your employees and that you are enjoying our location restriction settings! In regards to our reporting, we do offer a wide-range of reporting options and even custom reporting, depending on the plan you are on! I'd love to go over some of the additional reporting options that we offer. If you could reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/, we could take a look at your account and go over all of those options with you! We look forward to assisting further. All the best, Hannah Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 7/23/2023 "Beware- WIW is afraid to talk to customers!" 2.5/5 What do you like best about When I Work? The user interface. The tracking of hours in different ways. Timesheets. What they are trying to accomplish. Someone reponse to the chat quickly but sometimes there is a delay. Review collected by and hosted on G2.com. What do you dislike about When I Work? Not quite as straight forward as it looks. The webinar was useless. I have read /watched anything they sent my way but I have nuaces that I need help with. I have asked easily 8+ times for someone to simply call me so I can get over the hump of my frustrations. The response is always "we want to track our conversations." I am sure they record calls and could probably learn a TON from simply finding out what is tripping me up. Instead, they keep typing and not calling. I do not understand why a company would be afraid to actually talk to a customer especially one that as has asked for help and really could show them were people might get lost. Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? Scheduling staff in a more simple way. Review collected by and hosted on G2.com. Show More Response from Farrah Choi of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-8349009/official_response/edit) Hi there! Farrah here with the Care Team at When I Work. Thanks for taking the time to review our app. I can absolutely understand the frustration. Our intention isn't to cause any friction. We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work. Customer Care offers support through chat and email tickets as this enables us to thoroughly investigate your issue through the use of links, images, or videos that help describe how to use the app in detail as well as offer our services in a timely manner. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help. Kindly, Farrah Current UserValidated ReviewerSource: Organic ![Moussa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moussa B.") MB Moussa B. Small-Business (50 or fewer emp.) 2/9/2023 "great tool overall, but I've not sent enough time on it yet to review efficiently." 2.5/5 What do you like best about When I Work? Being able to manage payroll budgets from far and the agility of the tool. Review collected by and hosted on G2.com. What do you dislike about When I Work? Not sure as off yet , I need more time using it to be able to answer this question Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? Preventing the team from going over budget when scheduling there associates Review collected by and hosted on G2.com. Show More Response from Kib K of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-7696664/official_response/edit) Hey Moussa, Thank you so much for leaving this review. If there are any particular questions that you need regarding the setup of your WIW account, please feel free to let us know on live chat and we'll be glad to get you onboarded successfully! Validated ReviewerSource: Organic ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Mid-Market (51-1000 emp.) 4/10/2023 "When I Work filled a need" 2.5/5 What do you like best about When I Work? It was easy to to setup and get running in a spot where we needed a good scheduler Review collected by and hosted on G2.com. What do you dislike about When I Work? When I work lacked the integration power we were looking for to grow Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? Scheduling for multiple teams and locations Review collected by and hosted on G2.com. Show More Response from Kib K of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-7928845/official_response/edit) Thank you so much for this feedback. We have some details regarding Payroll Integrations here: https://help.wheniwork.com/articles/integrating-with-a-payroll-processor-computer/. If there's anything that we can assist with regarding Integrations and how we can streamline this process, please let us know and we'll be glad to help! Validated ReviewerSource: Organic ![Lauren L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren L.") LL Lauren L. Owner/ Operator Small-Business (50 or fewer emp.) 2/22/2022 "Definitely better that what I was doing before." 3/5 What do you like best about When I Work? Scheduler has some effective features that allow you to click and populate instead of typing. Once the templates are set up it's easy to save and publish the schedule. The support and help centre are fabulous, the support cast may not have clear solutions to my questions but are quite amiable. Review collected by and hosted on G2.com. What do you dislike about When I Work? Although the platform is practical and saves time, not all the features are conducive to my business model, so I have to tailor it with "workarounds," which I shouldn't have to do. Clock-in and clock-out feature has proven to work only 60% of the time. This is an important feature that costs extra, so it should have a 95% accuracy (I think). If I move an assigned shift without reassigning it to another employee and replacing it, I have to get the original employee to reconfirm the shift. Notifications should be more "IN YOUR FACE", when new shifts or messages are sent. They should pop up on the home screen or within the app. Most of my team are not seeing the notifications clearly and have to prompt them (via text) to go looking for them on their phone (which defeats the purpose of the notifications). Same thing with OPEN SHIFTS. Unless you access it directly from the notification it is hard to find. When you go into the OPEN SHIFT feature, there should be a list of available open shifts. Instead you have to go scrolling through each week looking for them?? Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? Easier to manage my schedule of 50pp. I don't have to do a lot of typing; once most of the templates are created, it's just a matter of clicking and a lot less typing. I really like the open shift feature!! Review collected by and hosted on G2.com. Show More Response from Cassee R of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-5350778/official_response/edit) Hey there Lauren, Cassee here with Customer Care. Thanks so much for taking the time to leave feedback on When I Work! It's great to hear that Shift Templates and OpenShifts have made your scheduling efficient. Thanks so much for taking the time to provide valuable feedback on the way notifications populate. There should be a line that lists Available OpenShifts on the mobile apps when employees first log in. Tapping that should take them to a list of the OpenShifts. If they have any trouble with that please reach out to our Care Team to let us know! Any users (including Employees) can submit tickets here: https://help.wheniwork.com/submit-a-ticket/. I definitely see that it would be frustrating to have difficulty with the clock-in and clock-out features that would cause additional steps to correct the timesheets. We would want to investigate any reports of errors clocking in. Again, I recommend that any user who experiences an error or problem with this feature to submit a ticket at the link above. Again, we greatly appreciate your time! We do make updates often and it is helpful to hear where improvements can be made.​ We offer updates on new features & releases through announcements in the product, updates on our blog: https://wheniwork.com/blog/product-blog, and in the Help Center in the section titled "Product News". Kindly, Cassee 8/22/2022 Current UserValidated ReviewerSource: Organic ![Sara Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara Y.") SY Sara Y. Digital Campaigns Manager Mid-Market (51-1000 emp.) 1/27/2022 "I can clock in and out When I Work" 3/5 What do you like best about When I Work? Our organization mainly uses this platform to record employees' overtime hours. When I use When I Work it is simple and easy to take on a shift. The dashboard is user-friendly, the UI is intuitive, and you get right to work. Also, if you cannot commit to overtime, you can just as quickly drop a shift as you accept one. Review collected by and hosted on G2.com. What do you dislike about When I Work? The one thing I don't like is that the application signs users out after a period of inactivity. Having to sign in with two-factor authentication and schedule a shift each time I commit to some overtime is a pain. Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? When I Work allows administrators to know how many extra "hands-on decks" they have in one day. It's a neat system that works on a first-come, first-serve basis to prevent too many people from signing up for the same shifts. It also integrates well with our company's payroll software to ensure each person is compensated respectively for their time spent. Review collected by and hosted on G2.com. Show More Response from Ethan Sullivan of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-5215867/official_response/edit) Hello Sara, We appreciate hearing from you! We love hearing how you are using app. We know that Overtime calculations can be a bit of a pain and hope that When I Work has been able to reduce your workload over this! Best, Ethan Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brandon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon F.") BF Brandon F. Clinician Manager, Physician Assistant Mid-Market (51-1000 emp.) 2/15/2022 "When I Work Review" 2.5/5 What do you like best about When I Work? It was helpful to be able to see the schedules of all my colleagues and look up different roles throughout the organization. I have used other apps that do not give me as much insight with role filtering that have made it hard to use. Review collected by and hosted on G2.com. What do you dislike about When I Work? The mobile app was a bit difficult to navigate and difficult to visualize in a helpful manner when looking at multiple roles. I also had struggles with the mobile app not saving my selection preferences, so when I needed to see certain schedules, I had to redo my filters. Review collected by and hosted on G2.com. Recommendations to others considering When I Work: The mobile app is a bit clunky to use. Review collected by and hosted on G2.com. What problems is When I Work solving and how is that benefiting you? I have been solving scheduling and tracking of schedules as well as coordinating with staff at different levels of the organization. It seems to help staff stay organized. Review collected by and hosted on G2.com. Show More Response from Bill Austin of When I Work [Editedit](https://www.g2.com/survey_responses/when-i-work-review-5349009/official_response/edit) Hello Brandon, Bill here from When I Work Customer Care. Thanks for writing us a review and the feedback on our mobile application. Thanks, Bill Validated ReviewerIncentivizedSource: G2 invite ## Questions about When I Work? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about When I Work ](https://www.g2.com/products/when-i-work/discussions/new) ![Andrew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew B.") AB Andrew Bidwell • Last activity 28 days ago Can employees swap shifts without manager involvement every time? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/can-employees-swap-shifts-without-manager-involvement-every-time) ![Matthew Ramon T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew Ramon T.") MT Matthew Ramon Thomas • Last activity over 4 years ago How can I interface with my Scheduling Coordinator about requests other than time off? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) [ View all Discussions ](https://www.g2.com/products/when-i-work/discuss) ## Pricing Options Pricing provided by When I Work. ### Single Location or Schedule $2.50 1 user Per Month ### Multiple Locations & Schedules $5.00 1 user Per Month [ View More Pricing Information ](https://www.g2.com/products/when-i-work/pricing) When I Work Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8454b912bd22d45218522142f40905c5/deputy.png "Product Avatar Image") Deputy 4.6/5(666) [ Compare Now ](https://www.g2.com/compare/deputy-vs-when-i-work) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8ea54b35c4bc97fdbc8eb4429eca8bf2/homebase.png "Product Avatar Image") Homebase 4.6/5(564) [ Compare Now ](https://www.g2.com/compare/homebase-vs-when-i-work) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d9a9ff15d4b1e10132c41226a0092a5b/humanity-schedule-by-tcp.png "Product Avatar Image") Humanity Schedule by TCP 4.3/5(1,128) [ Compare Now ](https://www.g2.com/compare/humanity-schedule-by-tcp-vs-when-i-work) ##### ##### When I Work Features Platform Performance and Reliability Mobile User Support Time Tracking Ease of Completing Timesheets Tracking Time to Project/Task Mobile Time Tracking Project Time Tracking Administration Workflow Automated Reminders User, Role, and Access Management [ View More Features ](https://www.g2.com/products/when-i-work/features) ## Top-Rated Alternatives [ ![Deputy](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deputy") Deputy 4.6/5(666) ](https://www.g2.com/products/deputy/reviews) [ ![Humanity Schedule by TCP](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Humanity Schedule by TCP") Humanity Schedule by TCP 4.3/5(1,128) ](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) [ ![Homebase](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Homebase") Homebase 4.6/5(564) ](https://www.g2.com/products/homebase/reviews) [ View All Alternatives ](https://www.g2.com/products/when-i-work/competitors/alternatives) ##### Categories on G2 [Time Tracking](https://www.g2.com/categories/time-tracking-software)[Time & Attendance](https://www.g2.com/categories/time-attendance)[Workforce Management](https://www.g2.com/categories/workforce-management) [Time Tracking](https://www.g2.com/categories/time-tracking-software)[Time & Attendance](https://www.g2.com/categories/time-attendance)[Workforce Management](https://www.g2.com/categories/workforce-management)[Employee Scheduling](https://www.g2.com/categories/employee-scheduling-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the highest rated academic scheduling platforms for eliminating scheduling conflicts at distributed universities?](https://www.g2.com/discussions/what-are-the-highest-rated-academic-scheduling-platforms-for-eliminating-scheduling-conflicts-at-distributed-universities)[Which enterprise performance management consulting firms have proven success implementing financial planning solutions for mid-market companies?](https://www.g2.com/discussions/which-enterprise-performance-management-consulting-firms-have-proven-success-implementing-financial-planning-solutions-for-mid-market-companies%20)[What DNS security platform gives the strongest protection against DNS spoofing and cache poisoning for a security team that cannot afford a misconfiguration?](https://www.g2.com/discussions/what-dns-security-platform-gives-the-strongest-protection-against-dns-spoofing-and-cache-poisoning-for-a-security-team-that-cannot-afford-a-misconfiguration) [Best RO-I tool for data-driven decisions in tech](https://www.g2.com/discussions/best-ro-i-tool-for-data-driven-decisions-in-tech)[Best identity verification software](https://www.g2.com/discussions/any-recommendations-for-best-identity-verification-software)[Pros and Cons Details](https://www.g2.com/products/when-i-work/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)