--- title: When I Work Reviews meta_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 399 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 399 scale: '5' date_modified: '2026-08-12' parent_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 399 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users appreciate the **ease of use** with When I Work, enhancing scheduling and communication for part-time staff. (61 reviews) - Users appreciate the **ease of scheduling** with When I Work, enjoying its user-friendly features and clarity. (43 reviews) - Users value the **simplicity of scheduling** with When I Work, enjoying clear visibility of staff availability and tasks. (42 reviews) - Users appreciate the **time-saving features** of When I Work, simplifying timesheets and shift management for better organization. (25 reviews) - Users value the **ease of shift management** in When I Work, appreciating its simplicity and visual clarity. (22 reviews) - Simple (22 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Helpful (20 reviews) - Time Tracking (18 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users face **scheduling issues** with When I Work, including high costs for small teams and limited customization options. (15 reviews) - Users often face **missing features** in When I Work, particularly with clocking in, shift visibility, and scheduling options. (10 reviews) - Users experience **software bugs** that hinder scheduling and create confusion, impacting overall usability of When I Work. (10 reviews) - Users express frustration over the **limited features** of When I Work, hindering effective scheduling and communication. (9 reviews) - Users find the **poor notifications** inadequate and overwhelming, lacking customization and timely reminders for their shifts. (9 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Users experience **notification issues** , feeling overwhelmed by excessive alerts and occasional delays in receiving them. (8 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (7 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. Improves Scheduling But Needs Better Shift Visibility **Rating:** 3.0/5.0 stars **Reviewed by:** Cole K. | intern, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** I see that it's easy to use When I Work to see when I'm scheduled to work. It's nice that the notification feature is there to help me know what's going on, even though sometimes I get too many notifications. **What do you dislike about When I Work?** Sometimes I get too many notifications, which can be overwhelming. I kinda wish it was easier to see available shifts and have a better dashboard for this. The notifications feature could be a little bit nicer or better managed. **What problems is When I Work solving and how is that benefiting you?** When I Work helps student workers sign up for shifts and see when they're scheduled to work, which makes scheduling easier. **Official Response from Dawn C:** > Hi Cole, Dawn here from When I Work. Thank you so much for taking the time to leave us a review. We truly appreciate you doing this. It means a lot! We're happy to hear that you find When I Work easy to use for viewing your schedule, and that the notification feature is sometimes helpful, although you feel overwhelmed at the number of notifications you are receiving. I can certainly understand your concern about receiving too many notifications and the need for better shift visibility. Would you mind submitting a ticket with our Customer Care team using this link? https://help.wheniwork.com/submit-a-ticket/ We would like to work with you to disable some of the notifications you don't wish to see. We can also discuss how you are currently viewing your shifts and chat about another view you might be able to switch to! We're looking forward to hearing from you, Cole! Speak with you soon, Dawn ### 2. User-Friendly Navigation, But Shift Drop Policy Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Danielle S. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** How easy it is to navigate through the system **What do you dislike about When I Work?** The fact the staff can drop a shift whenever without prior notice **What problems is When I Work solving and how is that benefiting you?** it solves staffing issues **Official Response from Shab M:** > Hi Danielle, Shab here from When I Work. Thank you for providing us with your review! It's awesome to see that you are finding When I Work easy to use and navigate. Our team would love to assist you with shift drops; if you can, please submit a ticket to us at: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Thank you again for taking the time to provide us with your experience. Warmly, Shab ### 3. Versatile Scheduling, But Export Issues and Confusing Interface **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** Versatility in ability to create detailed schedule **What do you dislike about When I Work?** Doesn't export to gusto properly, and the visual appearance is confusing when scheduling **What problems is When I Work solving and how is that benefiting you?** Making easy to know who is working and letting our staff drop and pick up shifts **Official Response from Shab M:** > Hi there, Shab here from When I Work. Thank you so much for your review! It's awesome to see that you are enjoying the versatility of When I Work. In regard to Gusto, we would love to have a chance to assist you further with this; if you can, please submit a ticket to our Customer Care team: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Thank you for being with us! Warmly, Shab ### 4. Great for employee, rough on pulling custom reports **Rating:** 2.5/5.0 stars **Reviewed by:** Tyler F. | Opts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about When I Work?** This software has been great for employees. I like the GPS feature that they have to be at the building the punch in or out. **What do you dislike about When I Work?** #1 frustration is pulling reports. The old software i used, I could set a custom date rang to pull hours data very quickly. With this software it all downloads as raw data in seperate pay period documents, I have to merg them all to then use a sum formula then then after 15 minutes i have useable data. **What problems is When I Work solving and how is that benefiting you?** clocking in and out. **Official Response from Hannah Krumm:** > Hi Tyler, Hannah here with When I Work. I appreciate you taking the time to provide this feedback and I'd love to offer additional help! We're happy to hear that When I Work has made clocking in and out easier for you and your employees and that you are enjoying our location restriction settings! In regards to our reporting, we do offer a wide-range of reporting options and even custom reporting, depending on the plan you are on! I'd love to go over some of the additional reporting options that we offer. If you could reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/, we could take a look at your account and go over all of those options with you! We look forward to assisting further. All the best, Hannah ### 5. Beware- WIW is afraid to talk to customers! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about When I Work?** The user interface. The tracking of hours in different ways. Timesheets. What they are trying to accomplish. Someone reponse to the chat quickly but sometimes there is a delay. **What do you dislike about When I Work?** Not quite as straight forward as it looks. The webinar was useless. I have read /watched anything they sent my way but I have nuaces that I need help with. I have asked easily 8+ times for someone to simply call me so I can get over the hump of my frustrations. The response is always "we want to track our conversations." I am sure they record calls and could probably learn a TON from simply finding out what is tripping me up. Instead, they keep typing and not calling. I do not understand why a company would be afraid to actually talk to a customer especially one that as has asked for help and really could show them were people might get lost. **What problems is When I Work solving and how is that benefiting you?** Scheduling staff in a more simple way. **Official Response from Farrah Choi:** > Hi there! Farrah here with the Care Team at When I Work. Thanks for taking the time to review our app. I can absolutely understand the frustration. Our intention isn't to cause any friction. We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work. Customer Care offers support through chat and email tickets as this enables us to thoroughly investigate your issue through the use of links, images, or videos that help describe how to use the app in detail as well as offer our services in a timely manner. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help. Kindly, Farrah ### 6. great tool overall, but I've not sent enough time on it yet to review efficiently. **Rating:** 2.5/5.0 stars **Reviewed by:** Moussa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about When I Work?** Being able to manage payroll budgets from far and the agility of the tool. **What do you dislike about When I Work?** Not sure as off yet , I need more time using it to be able to answer this question **What problems is When I Work solving and how is that benefiting you?** Preventing the team from going over budget when scheduling there associates **Official Response from Kib K:** > Hey Moussa, Thank you so much for leaving this review. If there are any particular questions that you need regarding the setup of your WIW account, please feel free to let us know on live chat and we'll be glad to get you onboarded successfully! ### 7. When I Work filled a need **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about When I Work?** It was easy to to setup and get running in a spot where we needed a good scheduler **What do you dislike about When I Work?** When I work lacked the integration power we were looking for to grow **What problems is When I Work solving and how is that benefiting you?** Scheduling for multiple teams and locations **Official Response from Kib K:** > Thank you so much for this feedback. We have some details regarding Payroll Integrations here: https://help.wheniwork.com/articles/integrating-with-a-payroll-processor-computer/. If there's anything that we can assist with regarding Integrations and how we can streamline this process, please let us know and we'll be glad to help! ### 8. Definitely better that what I was doing before. **Rating:** 3.0/5.0 stars **Reviewed by:** Lauren L. | Owner/ Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about When I Work?** Scheduler has some effective features that allow you to click and populate instead of typing. Once the templates are set up it's easy to save and publish the schedule. The support and help centre are fabulous, the support cast may not have clear solutions to my questions but are quite amiable. **What do you dislike about When I Work?** Although the platform is practical and saves time, not all the features are conducive to my business model, so I have to tailor it with "workarounds," which I shouldn't have to do. Clock-in and clock-out feature has proven to work only 60% of the time. This is an important feature that costs extra, so it should have a 95% accuracy (I think). If I move an assigned shift without reassigning it to another employee and replacing it, I have to get the original employee to reconfirm the shift. Notifications should be more "IN YOUR FACE", when new shifts or messages are sent. They should pop up on the home screen or within the app. Most of my team are not seeing the notifications clearly and have to prompt them (via text) to go looking for them on their phone (which defeats the purpose of the notifications). Same thing with OPEN SHIFTS. Unless you access it directly from the notification it is hard to find. When you go into the OPEN SHIFT feature, there should be a list of available open shifts. Instead you have to go scrolling through each week looking for them?? **What problems is When I Work solving and how is that benefiting you?** Easier to manage my schedule of 50pp. I don't have to do a lot of typing; once most of the templates are created, it's just a matter of clicking and a lot less typing. I really like the open shift feature!! **Official Response from Cassee R:** > Hey there Lauren, Cassee here with Customer Care. Thanks so much for taking the time to leave feedback on When I Work! It's great to hear that Shift Templates and OpenShifts have made your scheduling efficient. Thanks so much for taking the time to provide valuable feedback on the way notifications populate. There should be a line that lists Available OpenShifts on the mobile apps when employees first log in. Tapping that should take them to a list of the OpenShifts. If they have any trouble with that please reach out to our Care Team to let us know! Any users (including Employees) can submit tickets here: https://help.wheniwork.com/submit-a-ticket/. I definitely see that it would be frustrating to have difficulty with the clock-in and clock-out features that would cause additional steps to correct the timesheets. We would want to investigate any reports of errors clocking in. Again, I recommend that any user who experiences an error or problem with this feature to submit a ticket at the link above. Again, we greatly appreciate your time! We do make updates often and it is helpful to hear where improvements can be made.​ We offer updates on new features & releases through announcements in the product, updates on our blog: https://wheniwork.com/blog/product-blog, and in the Help Center in the section titled "Product News". Kindly, Cassee ### 9. I can clock in and out When I Work **Rating:** 3.0/5.0 stars **Reviewed by:** Sara Y. | Digital Campaigns Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about When I Work?** Our organization mainly uses this platform to record employees' overtime hours. When I use When I Work it is simple and easy to take on a shift. The dashboard is user-friendly, the UI is intuitive, and you get right to work. Also, if you cannot commit to overtime, you can just as quickly drop a shift as you accept one. **What do you dislike about When I Work?** The one thing I don't like is that the application signs users out after a period of inactivity. Having to sign in with two-factor authentication and schedule a shift each time I commit to some overtime is a pain. **What problems is When I Work solving and how is that benefiting you?** When I Work allows administrators to know how many extra "hands-on decks" they have in one day. It's a neat system that works on a first-come, first-serve basis to prevent too many people from signing up for the same shifts. It also integrates well with our company's payroll software to ensure each person is compensated respectively for their time spent. **Official Response from Ethan Sullivan:** > Hello Sara, We appreciate hearing from you! We love hearing how you are using app. We know that Overtime calculations can be a bit of a pain and hope that When I Work has been able to reduce your workload over this! Best, Ethan ### 10. When I Work Review **Rating:** 2.5/5.0 stars **Reviewed by:** Brandon F. | Clinician Manager, Physician Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about When I Work?** It was helpful to be able to see the schedules of all my colleagues and look up different roles throughout the organization. I have used other apps that do not give me as much insight with role filtering that have made it hard to use. **What do you dislike about When I Work?** The mobile app was a bit difficult to navigate and difficult to visualize in a helpful manner when looking at multiple roles. I also had struggles with the mobile app not saving my selection preferences, so when I needed to see certain schedules, I had to redo my filters. **Recommendations to others considering When I Work:** The mobile app is a bit clunky to use. **What problems is When I Work solving and how is that benefiting you?** I have been solving scheduling and tracking of schedules as well as coordinating with staff at different levels of the organization. It seems to help staff stay organized. **Official Response from Bill Austin:** > Hello Brandon, Bill here from When I Work Customer Care. Thanks for writing us a review and the feedback on our mobile application. Thanks, Bill ### 11. When I Work, works. **Rating:** 3.0/5.0 stars **Reviewed by:** Bridget M. | Center for Teaching and Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about When I Work?** I like that I was able to set a free version initially. During Covid-19 I had to get creative with scheduling and time management for employees . I also had to pick a platform that was budget friendly. I have only used it for scheduling and not the payroll tracker, as we have an internal system that does that. The scheduling was nice. I add their email, they get a link and it is done. It even sends notification of when they are supposed to be there. It also allows them to Clock In, with a couple of variances you can set for accountability. **What do you dislike about When I Work?** Honestly, I have not had a negative experience yet. Maybe the amount of emails that they send.... **What problems is When I Work solving and how is that benefiting you?** Remote employee time tracking. Device confirmation when they clock in. Visible schedule to a large group and easy communication between staff and admin. **Official Response from Timothy O:** > Hello Bridget, Thank you for your review. We're glad to hear that When I Work has been helpful as your team navigates the COVID-19 pandemic. On the topic of email notifications, I would recommend adjusting your Alert Preferences to exclude the types of notifications you do not need. This can help to reduce the number of emails you receive from us. I've linked an article on these preferences to this message. Please feel free to contact us at https://help.wheniwork.com/submit-a-ticket/ if we can help with anything! Warmly, Tim ### 12. Great for keeping your schedule organized, but not super user friendly! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about When I Work?** I like it because it's super easy to see your schedule laid out in front of you. You no longer have to worry about a scheduling manager not seeing your email with a day off request, instead, you just mark yourself unavailable in the app! It's also great to be able to view your coworkers schedules. **What do you dislike about When I Work?** Honestly, the app is kind of hard to use. It's not very intuitive, and sometimes it glitches. You also receive A LOT of "helpful" emails from the company, such as shift reminders, multiple times throughout the day. It's also frustrating that you can't operate the app and the website in the same way. **What problems is When I Work solving and how is that benefiting you?** It makes it easier for our scheduling manager to accommodate everyone's schedules, and it's a lot easier to search and see when your next shift is and who you're working with! ### 13. Great Communication Tool! **Rating:** 2.5/5.0 stars **Reviewed by:** Roger J. | General Laborer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about When I Work?** This app was used by the Kalamazoo growlers who I worked for. The biggest feature that I love the most is, it has both a group messaging function and a employee to boss message function. It makes communicating things so much easier **What do you dislike about When I Work?** The GPS tracker used for clocking in and clocking out. It's highly inaccurate and can reflect on your hours because of it **Recommendations to others considering When I Work:** If you wish to use this as a primary tool for your employees, I would suggest implementing a much more fluid and accurate GPS system than what is currently being used to insure correct time clock hours **What problems is When I Work solving and how is that benefiting you?** As an employee it solved communication errors and delays in scheduling and shifts we are supposed to work. Communication is vital in the work place ### 14. Easy to Use Time Management Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Nathan V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2019 **What do you like best about When I Work?** When I Work's web and mobile apps are simple, clean, and easy to use. Schedule management is easy from within the app, and integrates well into both Google and iOS Calendar apps. Clocking in and out, along with the ability to track punch in/out locations, works well. **What do you dislike about When I Work?** When I Work could be greatly improved with additional permissions settings. In its current state, it is difficult to manage who can / cannot edit employees schedules and clock in / clock out records. In addition, When I Work's web app will, before a refresh, display the incorrect clocked in / clocked out status, which adds confusion on the employees side if a clock in / clock out was successful. **What problems is When I Work solving and how is that benefiting you?** When I Work has allowed our organization to easily manage Part-Time employee's schedules and time records. ### 15. A good platform, but a buggy implementation **Rating:** 3.0/5.0 stars **Reviewed by:** Dawson R. | Lab Lead , Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2018 **What do you like best about When I Work?** The program has many features that are desirable in a scheduling software. The mobile app for punching in and out is an amazing idea. The abilities to have multiple job sites and allow workers to quickly request time off are also nice. **What do you dislike about When I Work?** The mobile app is beyond buggy. It sometimes works and it sometimes doesn't. This means that people have late clock-ins and clock-outs and sometimes don't ever clock in because the app wouldn't even load correctly. **Recommendations to others considering When I Work:** It's a good program and has it's benefits, just be warry of the mobile app. **What problems is When I Work solving and how is that benefiting you?** Scheduling many workers across multiple job sites. ### 16. grab app is just okay and kind of frustrating **Rating:** 2.5/5.0 stars **Reviewed by:** Tanya H. | Sous Chef, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about When I Work?** that all my coworkers are listed and their contact information so that I can get ahold of them **What do you dislike about When I Work?** you don't get notifications when new shifts are posted sometimes you login and shifts were posted earlier that you never got a notification for the group chat doesn't notify you when someone writes you well sometimes it does sometimes it doesn't so you just have to periodically check it **What problems is When I Work solving and how is that benefiting you?** Covering shifts for clients ### 17. Great app, but easily misused by staff **Rating:** 2.5/5.0 stars **Reviewed by:** Kathleen W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about When I Work?** I like the ability to schedule for several weeks out. The customer support was awesome, they even customized a plan to suit our needs. The ability to hibernate your account at no charge until you need again, as we are a seasonal operation. **What do you dislike about When I Work?** My staff would use the message feature to try to give away shifts too frequently, figuring if they posted that they wanted someone to pick it up, they felt they were no longer responsible for that shift. It would be great if that feature could be turned OFF by the administrator. Update: I just logged into our account and saw that this feature has been tweaked to address this issue...YIPPEE **Recommendations to others considering When I Work:** The TIMECLOCK feature, using smartphones didn't work for us. My staff could "Clock In" from our parking lot, but not actually IN our building. We decided that feature wouldn't work for us. **What problems is When I Work solving and how is that benefiting you?** As a manager, I could post the schedule once and it would go out to all staff, they could access it and download it. ### 18. Good but can be optimized better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2018 **What do you like best about When I Work?** I like how I can drop and pick up shifts from my Co workers, the app makes this process quite easy. **What do you dislike about When I Work?** The notifications on the app are inconsistent and perhaps a small note page to discuss schedules with friends will be helpful. **Recommendations to others considering When I Work:** Will be quite useful for small businesses. **What problems is When I Work solving and how is that benefiting you?** We were trying to sync two different dispensaries owned by the same company. This app made it possible for our staff to seamlessly work at both the locations given their schedule. ### 19. It's great- just a few glitches **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about When I Work?** It's nice to be able to clock in from your phone, we have to be able to keep all of our hours at 40, and it is so nice to be able keep track and make sure that I won't be making my boss mad with unnecessary over time, haha! **What do you dislike about When I Work?** It some times will be glitchy and won't let you clock in, or can say you didn't clock in, when you did. It's not a big deal, but it would be even better without this minor problem! All you have to do is reinstall the app! And other than that it works great! **Recommendations to others considering When I Work:** I recommend this to any company that would benefit from having people clock in on their phone. And ESPECIALLY if your employees are keeping track of their own hours. It shows if they were on location when they clocked in and everything. Super useful! **What problems is When I Work solving and how is that benefiting you?** It's a good way to keep track of our time clock and stay at our hours! ### 20. Schedule **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about When I Work?** I can access the full schedule quickly: I know when I’m working, who I’m working with, and what our specific duties will be for the day. **What do you dislike about When I Work?** The shift “swap” function often fails on both ends for employees, so the manager has to manually exchange shifts. **Recommendations to others considering When I Work:** It’s better than any other scheduling software or employee communication method I’ve encountered before, in much larger restaurants. I definitely recommend it. **What problems is When I Work solving and how is that benefiting you?** It’s very difficult to miss a shift with When I Work, because you can sign up for automated text reminders at a time you specify before each shift. You can connect with every coworker without having to obtain phone numbers, or a phone list, or worrying about disrupting anyone’s personal time: the When I Work chat function will send the coworker a notification that they have messages. ### 21. Flexible scheduling tool with some hiccups **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2017 **What do you like best about When I Work?** Intuitive interface, easy-to-learn and a relatively well-rounded scheduling tool for growing teams. WIW has been able to keep up with our company as it's grown from 1 city to multiple cities. We rely very heavily on the Scheduler feature, which until recently has been invaluable in allowing us to operate seamlessly. It allows us to set up multiple cities, multiple positions and color-code shifts based on various factors. It allows us to see available and unavailable times at a glance, shows us shifts that still need to be assigned and overall gives you great visibility on the details you need to accurate handle scheduling. **What do you dislike about When I Work?** There are some limitations and quirks that can make it frustrating. Recently we lost all of our employee availability and schedules due to an update. We found out the hard way (i.e. with no warning) that the availability shown in the Scheduler was not accurate. The only way to get accurate times was to go into each employees profile. To their credit, WhenIWork was responsive though their responses did leave us feeling a bit frustrated. It sounded like it was a known issue but there'd been no notice given. **Recommendations to others considering When I Work:** When I Work can seem a bit intimidating as you're first getting used to it, however it's worth taking the time to poke around before giving up or moving on. Once you understand the UI and functions, using it is fast, easy and accurate. **What problems is When I Work solving and how is that benefiting you?** Scheduling multiple employees across multiple cities Tracking payroll for employees across different cities and locations Tracking training and approval for specific shift-types with the help of positions and tags. ### 22. Easy Scheduling... If You're in the Same Time Zone! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2018 **What do you like best about When I Work?** It was easy to switch between the company schedule and my personal schedule. It was easy to request shifts off and have them approved all through the app or website. You could also post if you needed someone to switch a shift with you. **What do you dislike about When I Work?** It did not appear that you could have the timezone change for each user. When one person changed the timezone to reflect their own, it changed the timezone for everyone using the software. We had to all agree on one timezone (where company HQ was) and convert it ourselves. **Recommendations to others considering When I Work:** This product is great because it can be used on the desktop website, but also translates really well to a smartphone app! I loved that no matter which device I was using, I could easily get the information I needed. Worked well for a smaller company, not sure how it would scale to a large one. Again, it was challenging because the timezone wasn't individualized (at least not that we ever figured out). My company recently switched to a different software (for reasons that I do not know) and I am beyond confused trying to navigate it. Would definitely recommend giving this software a chance! **What problems is When I Work solving and how is that benefiting you?** It made scheduling easier and changes were updated immediately, so everyone could be on the same page. It also allowed workers to advertise when they needed to switch shifts or couldn't make a shift and other employees could easily pick them up - and it was all recorded on the schedule! So our managers were able to keep track of everything. ### 23. availability update **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about When I Work?** Able to turn on/off notifications for the most part **What do you dislike about When I Work?** Availability update! They changed it and it's a little harder to customize my availability now because of the Update all option. In a way it's good also but maybe change the design and usability **What problems is When I Work solving and how is that benefiting you?** Scheduling. Scheduling is great through whenIwork ### 24. Pretty good. Some glitches **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about When I Work?** Easy to use. Good app for the most part **What do you dislike about When I Work?** Cant see open shifts while you are working a scheduled shift. So when I’m working I can’t see if there are open shifts still left uncovered. If I am short staffed or not. **What problems is When I Work solving and how is that benefiting you?** Keeps my schedule organized. ### 25. Efficient and customer friendly but it has glitches. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2018 **What do you like best about When I Work?** It is easy to schedule. Works well for a large group of people **What do you dislike about When I Work?** It takes a long time to load and organize. **What problems is When I Work solving and how is that benefiting you?** Mostly scheduling. It is easy to have all the information in one page ### 26. Just getting started with when I work. **Rating:** 3.0/5.0 stars **Reviewed by:** Adam C. | BASE Regional Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2017 **What do you like best about When I Work?** It is nice that I can customize each job and location by color to make it easier to see what I need as a 'manager'. **What do you dislike about When I Work?** It seems like once every employee is in the system then it should be a little easier. We are still trying to get everyone in to set it up. Seems a little too busy for some of the employees who are used to a simple schedule sheet. **What problems is When I Work solving and how is that benefiting you?** Trying to be able to find the exact people with specific qualifications who would be able to fill shifts of people who call out. You can put people's jobs or ability type in there profile then know if they are qualified to cover someone else's shift. ### 27. Convenient Scheduling App for any business situation. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2017 **What do you like best about When I Work?** When I Work has an easy to understand structure and may be customized for your business needs. **What do you dislike about When I Work?** Employees are the only user allowed to set their own availability preferences. While I completely understand the integrity behind this design it does have some frustration for the scheduler. Often employees will fail to set their availability, even if they have very specific limitations, and it would be handy for the employer to be able to note this in order to avoid scheduling errors. **What problems is When I Work solving and how is that benefiting you?** When I work has enable me to schedule every job position across multiple job sites. Running a multi-platform business can be chaotic at times and WIW streamlines the scheduling/employee database needs. Over the years we've used WIW they've given employees the flexibility to message and request to trade shifts with their co-workers. This is a huge time saver for employers! ### 28. Scheduling made easy! **Rating:** 3.0/5.0 stars **Reviewed by:** Jeanne A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2016 **What do you like best about When I Work?** being able to choose hours and send time off requests. **What do you dislike about When I Work?** the concept of the product is a great idea but just never works. always freezes and shutsdown **Recommendations to others considering When I Work:** not currently in the moment. **What problems is When I Work solving and how is that benefiting you?** getting peoples hours **Official Response from Kitty Ng:** > Hi Jeanne- Thanks for reviewing the When I Work app! We are happy to share that we offer the ability to file Availability and send Time Off Requests from the Web, iOS, and Android app. Please check out our Help Center to learn more! (https://help.wheniwork.com/) We would also love the opportunity to investigate the "freeze" you are experiencing in the app. Would you send a screenshot of any error messages you see to our Customer Care Team (support@wheniwork.com)? This information would greatly help our Development Team get to the source of the issue! Also, feel free to subscribe to our status updates: http://status.wheniwork.com/ ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Can employees swap shifts without manager involvement every time?](https://www.g2.com/discussions/can-employees-swap-shifts-without-manager-involvement-every-time) - 1 comment, 1 upvote - [Is When I Work a good fit for a small business?](https://www.g2.com/discussions/is-when-i-work-a-good-fit-for-a-small-business) - 1 comment, 1 upvote - [How does When I Work compare to Homebase and Connecteam?](https://www.g2.com/discussions/how-does-when-i-work-compare-to-homebase-and-connecteam) - 1 comment, 1 upvote - [How do I track overtime and avoid unexpected labor costs?](https://www.g2.com/discussions/how-do-i-track-overtime-and-avoid-unexpected-labor-costs) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A19%3A19+-0500&secure%5Bsession_id%5D=5f8a24b5-89ed-440f-a500-600abb4afa2d&secure%5Btoken%5D=843ba7d506bbd2fe84e4b8fe6b8bf0ce29222d49673be4aa984c49c9c377c8f3&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Additional Functionality** - Data Import/Export - Estimating - Timer - Multi-Currency - Customizable Reports - Alerts/Notifications - Reporting/Analytics - Real-Time Updates - Projections - Customizable Fields - Approval Process Control - Mobile App - Generative AI - Activity Dashboard - Billing & Invoicing - Budgeting/Forecasting - Resource Allocation & Planning - Access Controls/Permissions - Real-Time Notifications - AI Copilot - Summary Reports - Reporting & Statistics - Real-Time Data - Automatic Time Capture - Overtime Calculation - Clock In/Out - Productivity Analysis - Multi-Language - Employee Scheduling - Employee Database - Billable & Non-Billable Hours - Usage Tracking/Analytics **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance - Activity Dashboard - Labor Cost Reporting **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options - Activity Dashboard - Real-Time Data - Real-Time Reporting - Payroll Reporting **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management - Reimbursement Management - Task Progress Tracking **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation - Calendar Management - Workflow Management - Compliance Management - Timesheet Management - Payroll Management - HR Management - Time Off Management - Task Management - Document Management - Mobile Access **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal - Self Service Portal - Labor Management - Attendance Management - Employee Management - Shift Management - Payroll Management - Calendar Management - Communication Management - Compliance Management - Availability Management - Timesheet Management **Additional Functionality** - Sick Leave Tracking - Online Time Clock - Automated Scheduling - Overtime Calculation - Alerts/Notifications - Mobile Access - Customizable Reports - Schedule Distribution - Generative AI - Multi-Location - Reminders - Shift Scheduling - Reporting/Analytics - Labor Cost Calculator - Shift Swapping - Access Controls/Permissions - Messaging - Data Import/Export - Approval Process Control - Employee Database - AI Copilot - Mobile Alerts - Vacation/Leave Tracking - Activity Tracking - Drag & Drop - Biometric Recognition - API - Real-Time Notifications - Real-Time Data - Resource Allocation **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration - Third-Party Integrations **Additional Functionality** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Vacation/Leave Tracking - Biometric Recognition - Clock In/Out - Alerts/Notifications - Customizable Reports - Project Time Tracking - Audit Trail - Leave Tracking - Multi-Location - Access Controls/Permissions - Time & Expense Tracking - Real-Time Notifications - Lockout Periods - Electronic Signature - Automated Scheduling - Geofencing - Labor Forecasting - Employee Portal - Employee Time Tracking - Punch card - Automatic Time Capture **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Mobile Time Tracking** - Project Time Tracking - Expense Tracking - Progress Tracking - Activity Tracking - Time Tracking by Client - Project Tracking - Billable Items Tracking - Attendance Tracking - Vacation/Leave Tracking - Project Time Tracking - Leave Tracking - Budget Tracking - Online Time Tracking - Offline Time Tracking - Location Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (647 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,105 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.6/5.0 (562 reviews)