OnPay Reviews & Product Details

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Review collected by and hosted on G2.com.

There is nothing that I "dislike." Opportunities for improvement: refined tutorials using more video and in-product guidance. Review collected by and hosted on G2.com.

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to file year end tax reports. I appreciate very much. Review collected by and hosted on G2.com.

To date, I haven't observed anything significant enough worth of being addressed. Review collected by and hosted on G2.com.

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy to navigate with previews. It's helpful for keeping track of taxes and reports, which has improved my payroll processing. Review collected by and hosted on G2.com.

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more questions. Plus, the chat times out before anyone even connects. Review collected by and hosted on G2.com.

I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll. I like that they are very focused on providing excellent customer support. I also find their website easy to navigate and user-friendly. The initial setup was easy, and the customer support agent proactively assisted me with one area I hadn't done wrong, which was great. Review collected by and hosted on G2.com.

After completing my first payroll run, there is nothing that I dislike. Review collected by and hosted on G2.com.

They take care of payroll taxes and the tax forms! Review collected by and hosted on G2.com.

It took a little over a week to finally get approved to run payroll. Review collected by and hosted on G2.com.

OnPay is an effective, easy to use payroll suite. The web interface is straight forward and simple to navigate. The minimal HR things I do are so easy on the platform. Review collected by and hosted on G2.com.

There are features I haven't even explored yet but that's not OnPay's fault! Review collected by and hosted on G2.com.

OnPay is incredibly responsive, forward-thinking, and operationally excellent. Their support team is quick and helpful, the platform is constantly improving, and everything runs smoothly. It’s rare to find a payroll solution that’s both easy to use and built for long-term growth—OnPay delivers on all fronts. Review collected by and hosted on G2.com.

The only minor frustration is the recurring reminder about Social Security verification every time I run payroll. I understand the importance of compliance, but it would be great to have an option to acknowledge or dismiss it permanently once it's been addressed. That said, it's a small issue in an otherwise outstanding experience. Review collected by and hosted on G2.com.

The OnPay user experience is logical and descriptive which lead to less of my time onboarding & submitting. The reports seem comprehensive so far and I didn't have to ask for anything special like I have in other systems! The connection to QuickBooks worked well AND worked immediately after my first submission. Additionally, my onboarding specialist actually reached out by phone (yes, in 2025!) to introduce herself and answer any questions. All in all - a solid and appreciated start!! Review collected by and hosted on G2.com.

There was a weird hiccup during implementation around the expected date of the first payroll. It wasn't the end of the world in our situation and everything else was positive, so we rolled with it and kept going. In the end, while we missed our requested date we were ready and submitted only a couple days later. Review collected by and hosted on G2.com.

OnPay's prices are low and fair in comparison to other payroll services. The company does seem to care about their clients and prices the fees accordingly. The customer service is beyond amazing. They are quick to respond to questions and issues and provide knowledgeable and helpful information that make it easy to complete/correct any issues. Review collected by and hosted on G2.com.

OnPay's onboarding system seems drawn-out and clunky compared to other payroll providers. It it confusing for both our firm and our clients when they self-onboard.

Setting up the 2-run payroll cycle for a bi-monthly payroll run on a month that is almost over is almost impossible without customer service's assistance.

OnPay's opening the account for running payroll is not a quick process. They take quite a long time from the time the micro-deposits are received to do the behind-the-scenes work in order for the client to be able to run payroll. Review collected by and hosted on G2.com.

I like OnPay's customer service support because they resolved a last-minute payroll date issue for me on the same day. I also find it fairly easy to use and appreciate that there is a free trial. The initial setup was straightforward and easy, which made the transition smoother. Review collected by and hosted on G2.com.

The menu options on the mobile browser are limited compared to the desktop browser. Review collected by and hosted on G2.com.