OnPay Reviews & Product Details

I’ve been using OnPay since I opened my small business two years ago. For a business owner who doesn’t know much about HR or payroll, OnPay has been a huge help. It has been so simple to onboard my employees and run payroll every other week. When I have needed assistance I’ve been more than pleased with the help I’ve received through email and the online chat. I highly recommend OnPay to any small business needing a payroll solution. Review collected by and hosted on G2.com.

No dislikes so far. I’ve been really pleased with the service I get at the price I’m paying. Review collected by and hosted on G2.com.

Onpay has great customer service and an easy to navigate platform. I am able to easily search for any employee and see their pay history. Onpay also has an easy export function which has been very useful. The customer service at Onpay is great, any time I need assistance or a question there is always someone available to assist me. Review collected by and hosted on G2.com.

There has been nothing that I needed from Onpay that they were unable to help with. Sometimes when logging into Onpay.com it takes a min or two to load, I have also had this happen when loading all my employees. I am not sure if this is because I have a few hundred employees in their system or if this would also happen with smaller companies. Review collected by and hosted on G2.com.

I just started using OnPay and their platform is excellent. Customer service is what is really impressive. Speak English, understands what I am saying, and provides guidance. The integration part with Quickbooks is really awesome. Works perfectly. Tax filing, benefits administration, all in one place is great. As I onboarded, their team was hands-on attentive, and very patient.

You cannot beat the price point, especially that it offers an HR part to it. Now the Employees feel that even though we are a small company, we are keeping up with automation and they have access to their information anytime they need it. Review collected by and hosted on G2.com.

There is really not much to dislike about the platform or the team. Review collected by and hosted on G2.com.

Software is user-friendly, intuitive and packed with features. I was even able to add workers comp. Plus, there's an option to export data directly to QuickBooks. Overall, the service is slick and best of all, it won't break the bank. Certainly the best payroll software money can buy. What sets OnPay apart is the customer service- truly above & beyond. They are SUPER responsive. The chat feature is both convenient and effective and the service reps are extremely knowledgeable. Review collected by and hosted on G2.com.

Instructional pop-ups would go a long way to assist navigating the site and the multitude of capabilities- particularly when inputting information for the first pay run…& especially when adding non-hourly employees or atypical payment schedules. Fortunately, the customer service team can help walk-thru the process, answer any questions and help correct any mistakes. But once everything is set up, running payroll is simple, quick & easy. My only other suggestion would be to have informational links that provide instructions how to add the various features, or simply display an overview of the options at your disposal. I continue to find new ways to incorporate their service (i.e. reimbursement, sending out year-end bonuses, etc.). Review collected by and hosted on G2.com.

OnPay Payroll rates are very attractive, probably the best rates you will find out there.

OnPay also helped our Company a lot getting starts with them, they uploaded all our employee information. Review collected by and hosted on G2.com.

I wish they had more in-house Health Insurance Agents. In North Carolina the biggest insurer is Blue Cross / Blue Shield but since they do not have a Blue Cross Agent I had to get our company Health insurance for an independent agent. Review collected by and hosted on G2.com.

So many things are great. Their support team responds quickly. The interface is easy to use especially for small and first time business owners. The set up takes you step by step, and easy to follow instructions. It helps businesses know that they are not missing any necessary things (like taxes). Review collected by and hosted on G2.com.

Nothing really. Everything about onpay a functionality and user support is good. The only thing I can’t think of is that it Can’t be used with a VPN Review collected by and hosted on G2.com.

Onpay was so easy to use and they have the absolute best customer service. They have made it so easy to use their service and provide the BEST customer service if you need help along the way. Which, I needed a lot of help. As a small business owner, I am happy with their prices and their great service. You will not regret switching over to them. In my opinion, they are awesome!! Review collected by and hosted on G2.com.

It was a little difficult to get someone to contact you using the online portal when setting up an appointment, but if you call the number you will get immediate assistance. Review collected by and hosted on G2.com.

OnPay fits my business needs to a t. The few times there were any hiccups, they were right there, responsively, with a solution. I like that I can run payroll when I want to in about 2 minutes. Very convenient. And they're quarterly/annual filings have always been accurate and reliable. Very pleased with OnPay.

Jonathan Stanwood Review collected by and hosted on G2.com.

Nothing

(But they want me to make this 50 characters, so I think I have complied.) Review collected by and hosted on G2.com.

I don't have to be a payroll expert to use OnPay. It automatically files employment docs like new hire forms and quarterly payroll tax returns. As a California business, I like that it automatically calculates sick pay accrual for my part time employees. Review collected by and hosted on G2.com.

I wasn't sure how the billing cycle initiated after the free trial. I like to know when our account will incur charges in advance. I also wish there was a confirmation when documents are filed with government agencies. Review collected by and hosted on G2.com.

The support has been great in answering all questions and walking through everything. Additionally the OnPay team answered all my questions prior to determining to use them. Review collected by and hosted on G2.com.

If I had to say anything, it might be that sometimes it takes a while to get an answer. However the team has always been thorough with their responses. Review collected by and hosted on G2.com.

OnPay is there when I need them and their personnel are friendly and knowledgeable Review collected by and hosted on G2.com.

I have to log out of my VPN before I can do anything with On Pay Review collected by and hosted on G2.com.

What I like best about OnPay is how easy it is to navigate the site. It's easy to run, review, or change payroll. Review collected by and hosted on G2.com.

There is nothing I have experienced that was a negative with OnPay. Review collected by and hosted on G2.com.

Quick easy and fast. Helpful support people. This was much much better than another very large payroll provider that starts with a "P". Review collected by and hosted on G2.com.

The written support materials are not sufficient in scope but the support team made up for that problem. Review collected by and hosted on G2.com.

That ONPAY takes care of taxes. I love the freedom of not worrying about it. If you have any questions the Online chat is amazing and quick to reply back to you. The reports you need is just a click away with all the details needed or you can customize to what you need on them. Review collected by and hosted on G2.com.

I have nothing that I dislike at this time. Review collected by and hosted on G2.com.

OnPay has a website that includes everything you need to keep payroll organized, all associated taxes, employees and their hiring details, among many other things. The site is very user friendly and above all, the customer service team is friendly and helpful, and very fast to respond. Review collected by and hosted on G2.com.

There is nothing we dislike about OnPay, it truly is a wonderful system and has made this large part of our business easy and fast. Review collected by and hosted on G2.com.

OnPay keeps my business payroll records in order, which is great for me because I do not have to worry about the records. Review collected by and hosted on G2.com.

I lose interest on my money subtracted out of my business account. But I do understand that OnPay has to make money in order to keep the charge for my services low. Review collected by and hosted on G2.com.

I like most the simplistic interface and functions provided. Review collected by and hosted on G2.com.

The unemployment insurance is not very clear at the beginning, which can potentially described better from the interface how to set it up properly. Review collected by and hosted on G2.com.

The ease of setup. Many features and very low cost. Exceptional customer service. Review collected by and hosted on G2.com.

I cannot think of anything I dislike about Onpay. Fair prices, great customer service and tons of features. Review collected by and hosted on G2.com.

Telephone and online chat customer service is awesome. They are fast, friendly, and knowledgeable. Review collected by and hosted on G2.com.

Nothing. There is nothing I'm unhappy about. Review collected by and hosted on G2.com.

The customer service was fantastic. It’s also easy to use and reasonably priced. Review collected by and hosted on G2.com.

I can’t think of any downsides to onpay. We are a tiny company but they treat us like a VIP Review collected by and hosted on G2.com.

2 things strike me as best

1. A great, easy to use, interface: took me only a few hours to get setup

2. Support staff for onboarding and additional questions are very useful Review collected by and hosted on G2.com.

Integrations with Quickbooks work very well, once setup.

Initial setup did require some tweaks to my quickbooks accounts and settings in order to map everything correctly and took a few calls to the onpay helpdesk (who helped solve everything) Review collected by and hosted on G2.com.

That it's simple and easy to use for someone like me that isn't an accountant or HR specialist. Review collected by and hosted on G2.com.

There really isn't much I dislike honestly. Review collected by and hosted on G2.com.

The simplicity of the software. Help has always been right there when I needed it. Review collected by and hosted on G2.com.

I had a little bit of a hard time running my first payroll. Review collected by and hosted on G2.com.

OnPay is very accessible! Online Chat is a very quick way to get in touch with them. Within moments of reaching out to them, I am able to reach a customer service representative and get answers to my questions. They do not transfer you to someone else, they take care of the problem immediately. Review collected by and hosted on G2.com.

They need to clearly show the monthly/quarterly forms that have been filed on their client's behalf. I would find it helpful if there was a location on their site that reflects the actual forms that have been filed. Review collected by and hosted on G2.com.