OnPay Reviews & Product Details

I like that OnPay is simple, quick, and easy to use for my small business. It has all the necessary features, but it doesn’t feel overwhelming or overproduced just to justify a high price. Review collected by and hosted on G2.com.

I honestly don’t have any dislikes. Over the years, I’ve used multiple payroll services, and the price creep, the constant push for add-on HR, Workers’ comp, or retirement services was enough to turn me away. OnPay offers those options too, but it doesn’t feel like they’re always being pushed on me. And the price has stayed the same for a long time! Review collected by and hosted on G2.com.

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my attention. When I have had questions, the support staff are knowledgeable and patient. Review collected by and hosted on G2.com.

I'm struggling to think of something I dislike... the hardest part was the setup which was a breeze compared with the previous company we worked with. Review collected by and hosted on G2.com.

We decided to leave Gusto after several errors and because they were doubling our monthly fee. OnPay has a very favorable and straightforward pricing system, they have excellent customer service and the transition from Gusto was extremely easy. Review collected by and hosted on G2.com.

When I run payroll, my reimbursements are included in the gross pay number. It is NOT actually included in gross pay. It is taxed correctly (meaning it is not taxed at all) and shows up accurately on the payroll reports, just not on the quick totals after I run payroll. Review collected by and hosted on G2.com.

I like that OnPay handles calculating the taxes withheld from my employees’ paychecks and pays them to the appropriate government entities without me having to be involved. Once I figured out what information I needed from the state, setup was really easy. The website walked me through setup, and a real person reached out to make sure I had no questions and everything was set up correctly. Customer support has been responsive and proactive when problems come up. When I emailed with questions, I got a response pretty quickly and was able to resolve my issues. Review collected by and hosted on G2.com.

I’d like a little more information about what OnPay does and doesn’t do when communicating with the state/federal government. It would also help to have state-specific information about which accounts I need and what the application process looks like. Review collected by and hosted on G2.com.

The cost for small businesses and the quality of support. The integration with QBO is also top-notch. I have used it personally for over 2 yrs and don't think the integration has ever failed. Review collected by and hosted on G2.com.

I wish there was a set it and forget it feature for salaried employees. My understanding is that it will be rolled out in 2027 as they are in beta testing right now. Review collected by and hosted on G2.com.

OnPay is easy to use. Even if a mistake is made, you can re-do the payroll easily. It is also super affordable. Way less than competitors. Review collected by and hosted on G2.com.

The only downside is that it is sometimes difficult to get customer service. If you click on chat, you could be waiting a while. I've also emailed customer service and that can take a while also. Review collected by and hosted on G2.com.

One of OnPay's greatest strengths is its intuitive interface, which allows administrators to process payroll accurately and efficiently while minimizing administrative burden. The platform's automated tax calculations and filing services have helped ensure compliance with federal and state regulations, reducing the risk of errors and saving valuable staff time.

OnPay's customer support has been responsive, knowledgeable, and readily available whenever assistance has been needed. The platform integrates well with accounting and benefits administration functions, providing a streamlined approach to workforce management.

OnPay has consistently demonstrated excellent performance as the payroll management system. The platform is reliable, efficient, and easy to navigate, allowing payroll processing to be completed accurately and on time. The software experiences minimal downtime and operates smoothly across payroll, tax management, employee recordkeeping, and reporting functions. Automated calculations and compliance features have significantly reduced administrative burden while helping to ensure accuracy in payroll processing. The system's performance has enabled staff to devote more time to serving clients and supporting organizational goals rather than managing payroll-related tasks.

OnPay offers strong value for the services provided and has proven to be a cost-effective solution for Joi Counseling Center. Its pricing structure is transparent, predictable, and competitive within the payroll services industry. Unlike many payroll providers that charge additional fees for essential services, OnPay includes a comprehensive set of payroll, tax filing, human resources, and employee self-service features within its standard pricing model. This affordability allows the organization to access high-quality payroll and HR management tools without incurring excessive administrative costs. The combination of functionality, reliability, and reasonable pricing makes OnPay an excellent investment and a fiscally responsible choice for a growing organization. Review collected by and hosted on G2.com.

The platform is designed to be user-friendly and straightforward, which can limit customization. Organizations with complex payroll structures, unique reporting needs, or specialized workflows may find fewer options for tailoring the system to their specific requirements. Review collected by and hosted on G2.com.

The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it. Review collected by and hosted on G2.com.

There are not many changes that I would make. Maybe a little easier to do on the mobile side but I very rarely use it outside my laptop. Review collected by and hosted on G2.com.

Onpay has saved our company so much time with payroll. Software is easy to use and even gives you options on the type of reports you need printed. I would highly recommend giving them a try. Review collected by and hosted on G2.com.

I must admit I am not crazy about the current app for OnPay but the actual website is amazing. Review collected by and hosted on G2.com.

I find OnPay simple and easy to set up, which is crucial for our nonprofit since we don't have a lot of administrative staff. It's efficient to handle payroll without spending much time on it. I appreciate the flexibility to set up different types of employees, like a W2 or a 1099, effortlessly. The setup is very straightforward, making it an excellent tool for our needs. Additionally, OnPay helps with submitting tax documents to other states, which I find incredibly useful. Review collected by and hosted on G2.com.

I would probably like to have the ability to automate the process because several of our employees are salaried and their payroll does not change. Review collected by and hosted on G2.com.