I really like how When I Work makes scheduling easier with the shift blocking, and I no longer have to deal with handwritten schedules. Dealing with days off requests has become much simpler too. Plus, the notifications for shift changes or when people request days off are super prompt, almost immediate. The initial setup process is super easy—just inputting people's names and information so they can view their schedule. Review collected by and hosted on G2.com.

Shift blocking is a little bit different since the last time I used it. They need to go back to the drop and drag. The shift blocking when you go to switch a person's name on the shift, you used to be able to do that anymore. There's added steps instead of dropping and dragging. Review collected by and hosted on G2.com.

There are multiple things I love about When I Work! It makes my job much easier, and I can make the schedules more efficiently; 1) Creating the schedule and assigning shifts is quick and easy because of the template feature and how the scheduler works. 2) The shift swap/drop feature is also very helpful, especially in a retail/tanning/wellness salon environment. 3) It helps keep staff informed when they are scheduled to work with the shift reminders and notifications. It helps keep them accountable. 3) The system is reliable, and it makes it easy to attach announcements or to indicate when the business is closed. Such a great feature! 4) The Feature that shows you how many hours the staff members and team are working that day, which helps keep the business compliant with the break and lunch period laws and overtime regulations. 5) The price is not unreasonable. 6) The few times I have needed help from customer service, they were very professional, kind, and the response time was quick! They were able to help answer all my questions and concerns. 7) While we don't use any of the payroll integrations because we use a private payroll company, I know they do sync with many, which is amazing! I use When I Work daily to keep a pulse on the schedule; it helps me plan strategically and to keep the team on the same page. Review collected by and hosted on G2.com.

I wish it would allow us to add the 10-minute paid breaks as it does for the 30-minute unpaid lunches. Also, the ability to extend the 30-minute lunch to 60 minutes would be helpful! Review collected by and hosted on G2.com.

I find When I Work super affordable for our scheduling needs, and it’s really easy for staff to get onboarded and use. Staff can easily access their schedules on their phones, and I like being able to save schedule templates and trade shifts. The saved templates and position settings are super helpful. I also like that staff can request time off, set their availability, and trade shifts with similarly qualified people. Setup was super easy on the When I Work side, and once we got up to speed, it was easy to use and we moved it to different departments in our business. Review collected by and hosted on G2.com.

It was a little tricky for us to wrap our heads around how we were going to effectively use When I Work, but once we got up to speed, it was super easy. Review collected by and hosted on G2.com.

The scheduling interface is easy to use. The calendar can be viewed by day, week, month, or my favorite, two weeks at a time. I like that the shifts are color coded, and can easily moved around with drag and drop. It's easy to see who is available and how much each employee is working in a pay period. Review collected by and hosted on G2.com.

Getting multiple notifications in a row about shift changes can be annoying, but this is in the control of the scheduler. I think the default Publish & Notify setting should be "Notify users with changes" rather than "Notify all users", so it only sends emails to employees with changes by default.

Also, when an employee changes their availability, it's hard to see what the most recent change made was—it shows their entire upcoming availability. I'd like to see a section for only the most recent change, followed by the entire availability. Review collected by and hosted on G2.com.

Fast communication and timely information for our team members. Once a schedule is completed, it can be published immediately. Staff members can view their schedules, receive shift reminders, and quickly request time off or ask to switch shifts. Review collected by and hosted on G2.com.

The only downside to using this program is that we need our staff to use it, and some older-generation employees still prefer a paper schedule. I see this as part of the transition, and I feel they’ll need to keep up with the change. Review collected by and hosted on G2.com.

I like how easy When I Work makes it to manage a large staff team in one place. Being able to build schedules, see staff availability, post open shifts, manage shift drops, and communicate schedule changes saves a lot of time. I also really like that staff can pick up available shifts themselves, especially when we have last-minute openings or extra shifts available. Having different schedules for different seasons and programs is also very helpful for our organization. Review collected by and hosted on G2.com.

With a large staff, some parts of When I Work can become cumbersome. Making changes to recurring schedules or large numbers of shifts can take more steps than I would like, and it is not always easy to quickly compare the published schedule against our master schedule or identify conflicts.

I would also like better tools for tracking staff qualifications and restricting open shifts based on certifications or training. We manage many different class types, and not every coach is qualified to pick up every shift.

The shift-drop process can also be confusing for younger staff. Sometimes they think that requesting or offering a shift means they are no longer responsible for it, so clearer messaging around whether a shift has actually been covered would be helpful. Review collected by and hosted on G2.com.

I like how easy When I Work is to use. It's very user-friendly, and the team has adapted to it quickly. It's also streamlined our scheduling by making the workflow easier for everyone. The flexibility with templates helps a lot, letting us customize schedules for different roles like CSRs, doctors, assistants, and technicians smoothly. The time-off requests feature is particularly beneficial because it allows the team to see when others are on leave, and they can adjust their plans accordingly to increase approval chances. Overall, it's a much more efficient way to handle our scheduling compared to our old handwritten method. Review collected by and hosted on G2.com.

There's a lot of clicking, which gets annoying when I'm working on a weekly schedule. Sometimes the templates aren't there when you think they should be. Also, when you move to the next week, it doesn't scroll down, and you can't see the same person if they're 15 people down; it goes back to the top, and that's a little frustrating. Review collected by and hosted on G2.com.

This makes it easy to let the whole team know who is working and when. Team members can also go in and set their own parameters for when they’re available to work, when they need time off, and similar scheduling needs. Review collected by and hosted on G2.com.

I can’t think of anything. We haven’t run into any issues in all the years we’ve been using it. Review collected by and hosted on G2.com.

I like that When I Work is super simple and comprehensive to use. It's made scheduling really easy, especially with the ability to switch between different locations efficiently. I enjoy creating templates for shifts and easily scheduling them across locations, which saves me from manually entering each shift time, making it fast and straightforward. The convenience of using When I Work both on the app and desktop for scheduling and creating timesheets is a big plus, as it simplifies sending them over to my accountant. The initial setup was also very easy, and it's quite user-friendly, so it has been a great tool for me. Review collected by and hosted on G2.com.

I feel like the app doesn't have as much capability as the desktop, so maybe improvement in the app. Review collected by and hosted on G2.com.

The ease of use! It's so intuitive and employees adopted it quickly. Review collected by and hosted on G2.com.

Nothing comes to mind. Overall, we enjoy it! Review collected by and hosted on G2.com.