When I Work Reviews & Product Details

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now.

Product Website

Seller

When I Work

Discussions

When I Work Community

Languages Supported

English

Product Description

Simple employee scheduling software and online time clock with free scheduling apps and time clock apps. Send mobile alerts to your staff about their shifts.

Overview by

Al Kaplan

Pricing

Pricing provided by When I Work.

Single Location or Schedule

$2.50

1 user Per Month

View More Pricing Information

When I Work Integrations

(3)

Verified by When I Work

When I Work Media

The Web app allows you to create employee schedules quickly and easily. Whether it's re-using your own weekly schedule templates, or our one-click Auto Scheduling feature, you can save hours while removing the headaches from manual processes. Know everyone's availability ahead of time while, or q...

With the When I Work mobile app, employees can easily find out their work schedule, see who's working, know what daily tasks are at hand, and manage their time-off and availability. With the optional Attendance feature, employees can also clock-in, and clock-out based upon their GPS location. Com...

Use the previous week's data to understand actual versus scheduled hours and to help you determine and optimize staffing needs

View and track employee time through When I Work's time clock and attendance product. Compare scheduled versus worked hours and make adjustments quickly and easily. When I Work integrates with ADP, Paychex, Gusto, and Intuit Quickbooks to make payroll a breeze.

Broadcast messages or chat with a group, smaller team, or 1:1 with employees. Make communicating with your team easier and more efficient.

Official Downloads

(1)

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Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

11/8/2022

"I recommend WHEN I WORK to anyone that is looking for friendly and easy scheduling organization"

5/5

What do you like best about When I Work?

The employer/employee independence and the easy featuring of the platform Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I have not seen the downside of the platform yet Review collected by and hosted on G2.com.

Response from Chelo Ojeda of When I Work

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Hello there,

Chelo here from When I Work.

Thank you for utilizing When I Work and for reviewing our application. We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier!

Warmly,

Chelo

Verified User in Retail

Small-Business (50 or fewer emp.)

11/8/2022

"App lags and doesn't always recognize clock-ins and clock-outs"

3.5/5

What do you like best about When I Work?

I can see my time sheets at anytime I need to. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes I clock out and it will still show me as clocked in, and vis versa Review collected by and hosted on G2.com.

Response from Chelo Ojeda of When I Work

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Hello there,

Chelo here from When I Work.

Thanks for reviewing the app. I'm happy to hear that you're finding the ability to review your timesheets useful!

If you're noticing some issues with the app not registering a clock in/out, it may be helpful to refresh! Our Customer Care team would also be happy to assist if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.

Thank you,

Chelo

Julie R.

Director of RV Operations

Small-Business (50 or fewer emp.)

4/10/2022

"When I Work Is Awesome!"

5/5

What do you like best about When I Work?

When I Work is very user friendly. I get my schedules done in no time! Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Not viewing the entire week, all departments Review collected by and hosted on G2.com.

Response from Bill Austin of When I Work

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Hello Julie,

Bill here from When I Work Customer Care.

Thank you for your feedback on our product! We are happy to hear When I Work has made checking/receiving your schedule a breeze!

Thanks,

Bill

Tabitha D.

Scan Department Lead

Mid-Market (51-1000 emp.)

11/9/2021

"Easy to Use, Functional and User Friendly"

5/5

What do you like best about When I Work?

It is very user-friendly, easy to understand and functional. From all aspects of time management, profile set up and HR document processing, it's probably the easiest of the softwares I've been able to use as an employee and manager. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I do wish there was a little bit more data behind the product, like seeing trends, allowing for more time punch options, and seeing which options are selected in real time by other agents. Review collected by and hosted on G2.com.

Recommendations to others considering When I Work:

I would definitely select it if wanting to integrate a simpler time tracking software. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

I realized that the simplicity behind it makes it almost impossible for employees NOT to be able to enter their time and manage the timesheets they're submitting to payroll. It reduces a lot of manager involvement. Review collected by and hosted on G2.com.

Response from Ethan Sullivan of When I Work

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Hi Tabitha,

Thank you for the awesome review! We are happy to hear you feel the app is so user friendly. We also love to hear that When I Work is helping to make your teams' work lives a bit easier each day.

As always, if there is ever anything we can assist with, feel free to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.

Thanks,

Ethan

Olivia N.

Front end Manager

Small-Business (50 or fewer emp.)

8/16/2022

"When I Work is very user friendly"

4/5

What do you like best about When I Work?

When I Work is user friendly for schedule Review collected by and hosted on G2.com.

What do you dislike about When I Work?

It didn't solve multiple problems for us Review collected by and hosted on G2.com.

Response from Farrah Choi of When I Work

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Hi Olivia,

Farrah here with the Care Team at When I Work. Thank you for taking the time to leave a review!

We definitely want to improve your experience. If there are any specific issues you are encountering or questions you have please reach out by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help!

Thank you,

Farrah

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/9/2022

"No Support"

0/5

What do you like best about When I Work?

Really excited to use when i work, Until i had to litreally bed someone to give me a call to give me support on the platform, even when i begged for this to happen it was refused and i just kept getting sent articals. We are now using a different platform and i can receive a phone call when support is needed.

With my business a customer couldnt have to ask twice for me to give them a call, Giving my customers or people in general support or help is the right thing to do. Disgusted with it to be honest. Can't wait to cancel my payments.

Little Tip: Help Your Customers. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

No Support

Glitches and Errors

Poor Communication

No One Wants to Sit on a Webinar listening to the same questions being asked every session, was this a recording? Review collected by and hosted on G2.com.

Response from Ethan Sullivan of When I Work

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Hello there,

I appreciate you taking the time to send us a review. I am very sorry to hear you had a bad experience.

We always strive to offer the best support possible. I apologize if our support options did not work best for you in the moment. We have found for general inquiries about the product that come to our Care team are best handled via email and live chat support for the most efficient assistance.

If you ever are looking for more scheduling and timekeeping needs, we hope that you will give us another chance in the future.

Truly wishing you the best,

Ethan

Heaven M.

Home Manager

Small-Business (50 or fewer emp.)

5/26/2022

"Many glitches"

0.5/5

What do you like best about When I Work?

Con isn't scheduling app when it wants to work! Review collected by and hosted on G2.com.

What do you dislike about When I Work?

We had many glitches and caused a lot of scheduling conflicts and confusion. Review collected by and hosted on G2.com.

Response from Natalie B of When I Work

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Hello Heaven,

Thank you for taking the time to leave a review. I'm sorry to hear you've been running into technical issues with the When I Work app. We'd definitely like to take a closer look into any instances where your app isn't working as expected. Could you reach out to us at https://help.wheniwork.com/submit-a-ticket/ with more details about the glitches you're seeing so that we can investigate this? We're here to help!

Thank you,

Natalie

Ray T.

Small-Business (50 or fewer emp.)

7/23/2021

"Fast and Easy to Manage My Remote Team"

5/5

What do you like best about When I Work?

I can easily set and schedule my team that is 100% remote and all over the nation. Once I have my schedule set, When I Work converts to their timezone. My teams know precisely when they start and end their shifts.

They make it easy to make changes, offer up open shifts, and reschedule availability—publishing updates directly to affected members. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

So far nothing. I love when I work. It is awsome! Review collected by and hosted on G2.com.

Response from Bill Austin of When I Work

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Hi Ray,

Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier.

Thanks,

Bill

Breanna F.

District Practice Manager

Enterprise (> 1000 emp.)

11/11/2021

"WIW makes hiring and managing candidates very seamless"

5/5

What do you like best about When I Work?

I like the sorting features this product provides. Searching for new hires can be a daunting process; however, WIW allows you to filter candidates in multiple ways. I also like the clock-in and clock-out features. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

There is nothing I dislike about the app. Review collected by and hosted on G2.com.

Response from Ethan Sullivan of When I Work

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Hi Breanna,

Thank you so very much for the nice feedback! We love hearing there is nothing you dislike about the app.

We are also glad to hear that When I Work is the solution to so many things for you!

Cheers,

Ethan

Lindsey M.

Yoga Instructor

Small-Business (50 or fewer emp.)

11/5/2021

"When I Work Review"

5/5

What do you like best about When I Work?

Easy layout that makes accessing your schedule, as well as the schedule of others very easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The price of using this app is a bit steep for some things such as a not for profit organization. Review collected by and hosted on G2.com.

Response from Ethan Sullivan of When I Work

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Hello Lindsey,

Thank you so much for taking the time to send us this review. We appreciate hearing from you.

I am glad to hear that you like the layout of the app and that it is able to help you and your team all be on the same page! This is our ultimate goal here at When I Work!

Thank you as well for the feedback on pricing. We strive to offer the most cost efficient option for all types of businesses.

Regards,

Ethan