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When I Work Reviews & Product Details

Pricing

Pricing provided by When I Work.

Single Location or Schedule

$2.50
1 user Per Month

When I Work Integrations

(3)
Verified by When I Work

When I Work Media

When I Work Demo - Employee scheduling
The Web app allows you to create employee schedules quickly and easily. Whether it's re-using your own weekly schedule templates, or our one-click Auto Scheduling feature, you can save hours while removing the headaches from manual processes. Know everyone's availability ahead of time while, or q...
When I Work Demo - Mobile app
With the When I Work mobile app, employees can easily find out their work schedule, see who's working, know what daily tasks are at hand, and manage their time-off and availability. With the optional Attendance feature, employees can also clock-in, and clock-out based upon their GPS location. Com...
When I Work Demo - Labor forecasting
Use the previous week's data to understand actual versus scheduled hours and to help you determine and optimize staffing needs
When I Work Demo - Attendance
View and track employee time through When I Work's time clock and attendance product. Compare scheduled versus worked hours and make adjustments quickly and easily. When I Work integrates with ADP, Paychex, Gusto, and Intuit Quickbooks to make payroll a breeze.
When I Work Demo - WorkChat
Broadcast messages or chat with a group, smaller team, or 1:1 with employees. Make communicating with your team easier and more efficient.
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When I Work Reviews (340)

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Reviews

When I Work Reviews (340)

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4.4
341 reviews

Pros & Cons

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Verified User in Food Production
UF
Mid-Market (51-1000 emp.)
"When I Work filled a need"
What do you like best about When I Work?

It was easy to to setup and get running in a spot where we needed a good scheduler Review collected by and hosted on G2.com.

What do you dislike about When I Work?

When I work lacked the integration power we were looking for to grow Review collected by and hosted on G2.com.

Response from Kib K of When I Work

Thank you so much for this feedback.

We have some details regarding Payroll Integrations here: https://help.wheniwork.com/articles/integrating-with-a-payroll-processor-computer/. If there's anything that we can assist with regarding Integrations and how we can streamline this process, please let us know and we'll be glad to help!

Lauren L.
LL
Owner/ Operator
Small-Business (50 or fewer emp.)
"Definitely better that what I was doing before."
What do you like best about When I Work?

Scheduler has some effective features that allow you to click and populate instead of typing. Once the templates are set up it's easy to save and publish the schedule. The support and help centre are fabulous, the support cast may not have clear solutions to my questions but are quite amiable. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Although the platform is practical and saves time, not all the features are conducive to my business model, so I have to tailor it with "workarounds," which I shouldn't have to do. Clock-in and clock-out feature has proven to work only 60% of the time. This is an important feature that costs extra, so it should have a 95% accuracy (I think). If I move an assigned shift without reassigning it to another employee and replacing it, I have to get the original employee to reconfirm the shift. Notifications should be more "IN YOUR FACE", when new shifts or messages are sent. They should pop up on the home screen or within the app. Most of my team are not seeing the notifications clearly and have to prompt them (via text) to go looking for them on their phone (which defeats the purpose of the notifications). Same thing with OPEN SHIFTS. Unless you access it directly from the notification it is hard to find. When you go into the OPEN SHIFT feature, there should be a list of available open shifts. Instead you have to go scrolling through each week looking for them?? Review collected by and hosted on G2.com.

Response from Cassee R of When I Work

Hey there Lauren,

Cassee here with Customer Care. Thanks so much for taking the time to leave feedback on When I Work!

It's great to hear that Shift Templates and OpenShifts have made your scheduling efficient. Thanks so much for taking the time to provide valuable feedback on the way notifications populate. There should be a line that lists Available OpenShifts on the mobile apps when employees first log in. Tapping that should take them to a list of the OpenShifts. If they have any trouble with that please reach out to our Care Team to let us know! Any users (including Employees) can submit tickets here: https://help.wheniwork.com/submit-a-ticket/.

I definitely see that it would be frustrating to have difficulty with the clock-in and clock-out features that would cause additional steps to correct the timesheets. We would want to investigate any reports of errors clocking in. Again, I recommend that any user who experiences an error or problem with this feature to submit a ticket at the link above.

Again, we greatly appreciate your time! We do make updates often and it is helpful to hear where improvements can be made.​ We offer updates on new features & releases through announcements in the product, updates on our blog: https://wheniwork.com/blog/product-blog, and in the Help Center in the section titled "Product News".

Kindly,

Cassee

Verified User in Hospital & Health Care
AH
Small-Business (50 or fewer emp.)
"Very user friendly, extremely convenient for all"
What do you like best about When I Work?

Ease of scheduling, staff having their schedules in the palm of their hands. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Export of timesheets or schedules to Excel isn't ideal. Would prefer if exports for schedule were in 2 week format, and if timesheet exports came in table format Review collected by and hosted on G2.com.

Response from Chelo Ojeda of When I Work

Hello there,

Chelo here with When I Work.

Thanks for taking the time to review our app! I'm glad to hear that the workplace is finding the app convenient and easy to use when scheduling and reviewing timesheets.

We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!

Best,

Chelo

Sara Y.
SY
Digital Campaigns Manager
Mid-Market (51-1000 emp.)
"I can clock in and out When I Work"
What do you like best about When I Work?

Our organization mainly uses this platform to record employees' overtime hours. When I use When I Work it is simple and easy to take on a shift. The dashboard is user-friendly, the UI is intuitive, and you get right to work. Also, if you cannot commit to overtime, you can just as quickly drop a shift as you accept one. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The one thing I don't like is that the application signs users out after a period of inactivity. Having to sign in with two-factor authentication and schedule a shift each time I commit to some overtime is a pain. Review collected by and hosted on G2.com.

Response from Ethan Sullivan of When I Work

Hello Sara,

We appreciate hearing from you! We love hearing how you are using app. We know that Overtime calculations can be a bit of a pain and hope that When I Work has been able to reduce your workload over this!

Best,

Ethan

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"Our Staffing Department Loves It!!!"
What do you like best about When I Work?

Allows our Staffing Department to handle 150+ staff much easier - scheduling, clocking in/out, better organization. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Nothing so far. Only been using less than 1 month. Review collected by and hosted on G2.com.

Response from Chelo Ojeda of When I Work

Hello there,

Chelo here from When I Work.

Thank you for utilizing When I Work and for reviewing our application! I'm glad to hear that your workplace is able to utilize the app to schedule efficiently and provide some visibility into coverage.

Kindly,

Chelo

CH
Supervisor
Small-Business (50 or fewer emp.)
"This app has been a workplace game changer"
What do you like best about When I Work?

the feasibility of the app that has changed the way our department schedules Review collected by and hosted on G2.com.

What do you dislike about When I Work?

So far there hasn't been a single issue. after moving from our old scheduling software (excel) this has been huge improvement Review collected by and hosted on G2.com.

Response from Chelo Ojeda of When I Work

Hello Cody,

Chelo here with When I Work.

Thanks for taking the time to share this awesome review! We appreciate hearing from you and we're glad to hear that your loving the app!

Best,

Chelo

Lisa R.
LR
SVP-Director of HR
Mid-Market (51-1000 emp.)
"Great product, great implementation, priced affordably!"
What do you like best about When I Work?

Functionality of the product. It does what it is meant to do and does it well. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Nothing, really. The product works and the service is great. Review collected by and hosted on G2.com.

Response from Chelo Ojeda of When I Work

Hello Lisa,

Chelo here with When I Work.

Thanks for taking the time to review the app! I'm glad to hear that utilizing When I Work has helped to increase efficiency when scheduling for the workplace.

We appreciate hearing from you.

Kindly,

Chelo

Verified User in Hospital & Health Care
UH
Small-Business (50 or fewer emp.)
"Excellent Scheduling Tool"
What do you like best about When I Work?

Very easy to use. Great communication tool Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Love everything about it. Can't think of anything that I would want to improve Review collected by and hosted on G2.com.

Response from Chelo Ojeda of When I Work

Hi there,

Chelo here with When I Work.

We appreciate your time in leaving us this review! We're glad to hear you are enjoying the app.

Thanks again for your kind words.

Warmly,

Chelo

Stephen C.
SC
co owner
Small-Business (50 or fewer emp.)
"Great System"
What do you like best about When I Work?

Flexibility, it's easy to learn, easy to train people on, mobile and browser friendly options allow all staff to have access and get notifications in multiple places at any given time. You can also clone week to week which makes posting next week's schedule super easy. From a payroll/attendance perspective, it's also been a very easy process to keep the team getting paid for the correct times. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

There is still no ability to track paid lunch breaks. I would love to allow staff to "punch out" for lunch so I can see they are taking an appropriate amount of paid time to have lunch without it decreasing their hours. It would be a really helpful upgrade if they could get it done. Also, we have two workspaces that share employees, but you can't see who is scheduled in the other workspaces even though the employee has the same login. It would be great if you could choose to have visibility of shared employees. Review collected by and hosted on G2.com.

Response from Bill Austin of When I Work

Hello Stephen,

Bill here from When I Work Customer Care. Thank you for the kind words on our product. We're always looking for ways to improve our product and the features offered. I can see how having the ability to track paid lunch breaks could be beneficial! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/.

-Bill

Brandon F.
BF
Clinician Manager, Physician Assistant
Mid-Market (51-1000 emp.)
"When I Work Review"
What do you like best about When I Work?

It was helpful to be able to see the schedules of all my colleagues and look up different roles throughout the organization. I have used other apps that do not give me as much insight with role filtering that have made it hard to use. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The mobile app was a bit difficult to navigate and difficult to visualize in a helpful manner when looking at multiple roles. I also had struggles with the mobile app not saving my selection preferences, so when I needed to see certain schedules, I had to redo my filters. Review collected by and hosted on G2.com.

Response from Bill Austin of When I Work

Hello Brandon,

Bill here from When I Work Customer Care.

Thanks for writing us a review and the feedback on our mobile application.

Thanks,

Bill

Pricing Options

Pricing provided by When I Work.

Single Location or Schedule

$2.50
1 user Per Month

Multiple Locations & Schedules

$5.00
1 user Per Month
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When I Work Features
Performance and Reliability
Mobile User Support
Ease of Completing Timesheets
Tracking Time to Project/Task
Time Tracking
Workflow
Automated Reminders
User, Role, and Access Management
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