When I Work Reviews & Product Details

It was easy to to setup and get running in a spot where we needed a good scheduler Review collected by and hosted on G2.com.

When I work lacked the integration power we were looking for to grow Review collected by and hosted on G2.com.

Scheduler has some effective features that allow you to click and populate instead of typing. Once the templates are set up it's easy to save and publish the schedule. The support and help centre are fabulous, the support cast may not have clear solutions to my questions but are quite amiable. Review collected by and hosted on G2.com.

Although the platform is practical and saves time, not all the features are conducive to my business model, so I have to tailor it with "workarounds," which I shouldn't have to do. Clock-in and clock-out feature has proven to work only 60% of the time. This is an important feature that costs extra, so it should have a 95% accuracy (I think). If I move an assigned shift without reassigning it to another employee and replacing it, I have to get the original employee to reconfirm the shift. Notifications should be more "IN YOUR FACE", when new shifts or messages are sent. They should pop up on the home screen or within the app. Most of my team are not seeing the notifications clearly and have to prompt them (via text) to go looking for them on their phone (which defeats the purpose of the notifications). Same thing with OPEN SHIFTS. Unless you access it directly from the notification it is hard to find. When you go into the OPEN SHIFT feature, there should be a list of available open shifts. Instead you have to go scrolling through each week looking for them?? Review collected by and hosted on G2.com.

Ease of scheduling, staff having their schedules in the palm of their hands. Review collected by and hosted on G2.com.

Export of timesheets or schedules to Excel isn't ideal. Would prefer if exports for schedule were in 2 week format, and if timesheet exports came in table format Review collected by and hosted on G2.com.

Our organization mainly uses this platform to record employees' overtime hours. When I use When I Work it is simple and easy to take on a shift. The dashboard is user-friendly, the UI is intuitive, and you get right to work. Also, if you cannot commit to overtime, you can just as quickly drop a shift as you accept one. Review collected by and hosted on G2.com.

The one thing I don't like is that the application signs users out after a period of inactivity. Having to sign in with two-factor authentication and schedule a shift each time I commit to some overtime is a pain. Review collected by and hosted on G2.com.

Allows our Staffing Department to handle 150+ staff much easier - scheduling, clocking in/out, better organization. Review collected by and hosted on G2.com.

Nothing so far. Only been using less than 1 month. Review collected by and hosted on G2.com.

the feasibility of the app that has changed the way our department schedules Review collected by and hosted on G2.com.

So far there hasn't been a single issue. after moving from our old scheduling software (excel) this has been huge improvement Review collected by and hosted on G2.com.

Functionality of the product. It does what it is meant to do and does it well. Review collected by and hosted on G2.com.

Nothing, really. The product works and the service is great. Review collected by and hosted on G2.com.

Very easy to use. Great communication tool Review collected by and hosted on G2.com.

Love everything about it. Can't think of anything that I would want to improve Review collected by and hosted on G2.com.

Flexibility, it's easy to learn, easy to train people on, mobile and browser friendly options allow all staff to have access and get notifications in multiple places at any given time. You can also clone week to week which makes posting next week's schedule super easy. From a payroll/attendance perspective, it's also been a very easy process to keep the team getting paid for the correct times. Review collected by and hosted on G2.com.

There is still no ability to track paid lunch breaks. I would love to allow staff to "punch out" for lunch so I can see they are taking an appropriate amount of paid time to have lunch without it decreasing their hours. It would be a really helpful upgrade if they could get it done. Also, we have two workspaces that share employees, but you can't see who is scheduled in the other workspaces even though the employee has the same login. It would be great if you could choose to have visibility of shared employees. Review collected by and hosted on G2.com.

It was helpful to be able to see the schedules of all my colleagues and look up different roles throughout the organization. I have used other apps that do not give me as much insight with role filtering that have made it hard to use. Review collected by and hosted on G2.com.

The mobile app was a bit difficult to navigate and difficult to visualize in a helpful manner when looking at multiple roles. I also had struggles with the mobile app not saving my selection preferences, so when I needed to see certain schedules, I had to redo my filters. Review collected by and hosted on G2.com.