--- title: When I Work Reviews meta_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 393 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 393 scale: '5' date_modified: '2026-07-17' parent_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 393 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users appreciate the **ease of use** with When I Work, enhancing scheduling and communication for part-time staff. (61 reviews) - Users appreciate the **ease of scheduling** with When I Work, enjoying its user-friendly features and clarity. (43 reviews) - Users value the **simplicity of scheduling** with When I Work, enjoying clear visibility of staff availability and tasks. (42 reviews) - Users appreciate the **time-saving features** of When I Work, simplifying timesheets and shift management for better organization. (25 reviews) - Users value the **ease of shift management** in When I Work, appreciating its simplicity and visual clarity. (22 reviews) - Simple (22 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Helpful (20 reviews) - Time Tracking (18 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users face **scheduling issues** with When I Work, including high costs for small teams and limited customization options. (15 reviews) - Users often face **missing features** in When I Work, particularly with clocking in, shift visibility, and scheduling options. (10 reviews) - Users experience **software bugs** that hinder scheduling and create confusion, impacting overall usability of When I Work. (10 reviews) - Users express frustration over the **limited features** of When I Work, hindering effective scheduling and communication. (9 reviews) - Users find the **poor notifications** inadequate and overwhelming, lacking customization and timely reminders for their shifts. (9 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Users experience **notification issues** , feeling overwhelmed by excessive alerts and occasional delays in receiving them. (8 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (7 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about When I Work?** It is such an easy product to use. Simple and effective time tracking solution. **What do you dislike about When I Work?** We do not use the shift tracking portion of the platform. **What problems is When I Work solving and how is that benefiting you?** No more clock in or out problems. **Official Response from Timothy O:** > Hi! Thank you for your review of the When I Work app. We're glad to hear that the Attendance plan has helped to solve your previous clock in problems! Please feel free to contact us at https://help.wheniwork.com/submit-a-ticket/ if we can help with anything. Warmly, Tim ### 2. Great, but has it's issues **Rating:** 3.5/5.0 stars **Reviewed by:** Dana L. | Customer Support Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about When I Work?** If you have a lot of employees with different scheduling needs, this is a wonderful platform for you. You can set up different departments, locations, and can control who can clock in and when. They have a great support team as well for when I run into issues. I've asked questions at all hours, and I always receive a fast and easy response. Not much need for back and forth. **What do you dislike about When I Work?** It is not without it's issues- I often run into features that I wish it had, but simply doesn't. Or confusing pathways to get to one simple button. Occasionally, glitches happen that just stop it from functioning all together or cause it to function incredibly slowly. There are some work arounds that can speed up your progress, but there's no easy access to find this information. **Recommendations to others considering When I Work:** When I work has a wealth of features, but make sure to do your research on your team's specific needs, because it is also missing basic features as well. For example, there is no PTO tracking system, which should be a basic feature of any time tracking and scheduling service. People can requires PTO but it cannot do any accounting to find out if the have it available. **What problems is When I Work solving and how is that benefiting you?** We have a massive team with different scheduling needs, and this helps us keep them all organized and keep scheduling and payroll simple. We have different types of employees as well - 1099 and w2 - and this lets us schedule them all in one place with ease. ### 3. Effective Scheduling System **Rating:** 4.5/5.0 stars **Reviewed by:** Kylie S. | Personnel Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2019 **What do you like best about When I Work?** I’ve used When I Work with two separate companies. The functionality benefit both in different ways. For the first company, we had to schedule a certain amount of coaches to work at a time and the shift drop/pick up functionality helped staff find shift replacements fairly easily. For the second company, it was the first time they ventured away from manually gathering staff availability and writing the schedule in excel. The availability and time off requests helped teach the staff (mostly high schoolers) to take responsibility for their own schedules. **What do you dislike about When I Work?** The app and desktop can be a bit buggy - I personally have never been able to use the work chat because my phone and computer never loaded messages. Other than that I pretty much enjoy everything about the system. **What problems is When I Work solving and how is that benefiting you?** When I Work takes a lot of time off of the employer/scheduler - I no longer had to remember all 15 of my employees availability and scour through pieces of paper they’ve provided me while trying to assign shifts. This is the one of the biggest reasons I love using the system because it’s so user friendly and simple for staff to provide the information needed. ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** Ease of use, consistency, staff info, communication increased across all avenues **What do you dislike about When I Work?** Fee per user is a bit high when compounded. **Recommendations to others considering When I Work:** Give it a try! **What problems is When I Work solving and how is that benefiting you?** Schedule requests approved and kept. Accountability for staff to confirm schedule and clock in via smartphone ### 5. Let's talk about when i work **Rating:** 4.0/5.0 stars **Reviewed by:** Francis D. | Quality Control Engineer, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about When I Work?** It is a nice and really easy to use system, using this program can be very profitable since it has an average cost, which means that for a small and medium business its implementation can be affordable, I really like the part where I can see that Employees can indicate when they are available and when they are not, also that you can request free time, there are additional features for the salary rate and you can organize bonuses and reminders. and it is better to visualize employee assistance, know when they are late or if they pay overtime or not. **What do you dislike about When I Work?** There is an abominable spam that they send to users' accounts and administrators at all times, which despite being in some cases informing about the new and necessary tools, is too much, and they also constantly send notifications to the programming interfaces of the users. Administrators Essentially, do this to help administrators, but there is no way to stop it. The mobile application also has some annoying errors, and the website is not very easy to identify from the phone, unless the desktop view is activated, since the website does not have a mobile version designed for such small screens. **Recommendations to others considering When I Work:** It is a great investment in the short term, it is really worth having this software integrated into your current work platform in your company, it will make everyone's life easier and it will not be expensive. **What problems is When I Work solving and how is that benefiting you?** First we have to talk about programming, for those users we must establish that it is extremely easy to use, for those who do not, because the advice is to implement it, since it has a simple operation even if you are not a programmer. Gone are the days of paper publications and random emails. It is a great experience to be able to consult your entire program from the moment it is published and return to your initial employment. You don't need to be a computer engineer or technology development to implement this system, since just knowing how to handle automated services is enough. ### 6. When I Work Makes Scheduling Stress-Free **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan H. | Labor Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2019 **What do you like best about When I Work?** I love how user friendly When I Work is! My company uses it every day to book and schedule our labor teams, and I appreciate that it is as seamless to use as it is aesthetically pleasing (very colorful). I also love that it gives you the freedom to customize it how you want - create schedules, employees, shifts, and positions in seconds! Our employees then have visibility on their end to see their schedule for a week as well as their worked hours. **What do you dislike about When I Work?** I would love to have some sort of feature that keeps track of employees who are frequently late for their shifts. Maybe that's an automation we can get at some point, but having the ability to "rank" our employees so we know which ones are most reliable to book would be nice to have at our disposal while scheduling. **Recommendations to others considering When I Work:** I recommend people take good use of the customer support to try and get their assistance in modifying WIW for your own needs. They have been very helpful with us in trying to get new features set up so that our workflow is more seamless. **What problems is When I Work solving and how is that benefiting you?** Creating schedules, tracking worked hours, and storing employee information are 3 ways that we use When I Work to solve our problems. We have been able to process payroll through the simple excel exports WIW provides us with from our timesheets, which is very helpful. We also are able to keep log of past employees and their past work whenever we need to drag up info later for accounting purposes. ### 7. Streamlined Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about When I Work?** Great platform for employees and management to keep an up to date schedule. Love the auto-schedule feature as well as the shift drop feature for employees that allows all changes to be made in real-time. I like that the employees are able to put in their availability themselves rather than the old way of sending a text/email/handwritten note where I had to compile and keep track of everyone's availability. It makes scheduling easier and clearly indicates which shifts are available to be scheduled. It also allows employees to input preferred shifts, this allows me to schedule as they prefer and leads to less dropped shifts and shift changes. **What do you dislike about When I Work?** When entering dates in the scheduler and other instances you usually have to click through a calendar rather than just typing in a date. **What problems is When I Work solving and how is that benefiting you?** Much more streamlined than an excel schedule that had to be emailed. Able to chat with the whole workforce in one place. You are able to assign roles to each shift, the employee is able to check the tasks off in the app as they are completed. Employees get daily notifications for their schedule so they are always aware of when they are expected to work. They are also notified when another employee would like to drop a shift or swap a shift. ### 8. When I Work is super easy to use for all employees! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2020 **What do you like best about When I Work?** All our employees love the mobile app. It's easy to use and to track time off. It has been easy to edit times as well and for employees to enter in time off requests. I also love how you can track hiring stages and easily move from interviewing to hired! **What do you dislike about When I Work?** Sometimes it does freeze up and employees think they clocked out when they didn't. **What problems is When I Work solving and how is that benefiting you?** Just being able to track employees time, location of work especially right now due to the coronavirus pandemic. It also integrates will with Gusto which we use for payroll ### 9. Used for Covid response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about When I Work?** Useful to see availability of employees and determine coverage needs **What do you dislike about When I Work?** The 7 thousand emails about schedule change requests **Recommendations to others considering When I Work:** This was useful as a product we could start using right away. **What problems is When I Work solving and how is that benefiting you?** Coverage for Covid contact and case investigation needs. As well as ensuring that the staff get time off. **Official Response from Timothy O:** > Hi, Thank you for your review. We're glad to hear that When I Work has been helpful in coordinating your business's response to the COVID-19 pandemic. On the issue of notifications, it would be possible to disable certain notifications to help to reduce the clutter. This can be done in your Alert Preferences. I've linked an article to this message. Please feel free to contact us at https://help.wheniwork.com/submit-a-ticket/ if we can help with this or anything else! Stay safe, Tim ### 10. Best website for work scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn A. | Mr Shawn Andrews, Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2019 **What do you like best about When I Work?** This website uses a high quality user interface to display times when you are scheduled to work. This site is also quite useful for displaying to employers and coworkers all the times when you are all working in an easy to view format, which is quite useful is you are wanting to request a trade shift, drop a shift, or just wondering who else is working while you are. **What do you dislike about When I Work?** Sometimes the format of the my schedule scheduler makes it difficult to see some formats of schedule like a monthly schedule. **Recommendations to others considering When I Work:** I would recommend what others check the team schedule instead of the my schedule function in order to see the monthly schedule. **What problems is When I Work solving and how is that benefiting you?** How to quickly and comfortable look at who is working, when I am working, receiving alerts as to when I am working. ### 11. Helping to keep our employee schedules straight **Rating:** 4.0/5.0 stars **Reviewed by:** Christina H. | Assistant Director of Conference & Event Management, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about When I Work?** When I Work has been a lifesaver for keeping track of our employee schedules and hours worked! Our employees have varying schedules week to week so it can be hard to remember who's working what on our team, but When I Works helps us keep track of our employees and helps our employees keep track of their ever-changing shifts. **What do you dislike about When I Work?** When I Work is a little confusing to get setup and I'm still not 100% sure we have it configured the right way or the best way. **What problems is When I Work solving and how is that benefiting you?** We can keep track of our employees changing schedules, use When I Work to confirm hours that are submitted through our payroll system, use it to track employee time off, and the app is easy to use and helpful for our employees. ### 12. When I Work is easy and effective and saves me time **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent B. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about When I Work?** Simplicity. I can simply open the app and check what time I go to work. **What do you dislike about When I Work?** The clock-in feature is a little pointless because we clock-in at our own terminals on the job. **What problems is When I Work solving and how is that benefiting you?** I no longer need to attempt to reach management to figure out when I work. ### 13. The best tool for managing staff schedules **Rating:** 4.0/5.0 stars **Reviewed by:** Michele G. | SEO Planner, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about When I Work?** As the department leader, keeping track of the staff's schedule compliance was a complex and inaccurate task, but since we started using When I Work, this is no longer a problem. With When I Work, it's easy to create an accurate work schedule for each employee, and they can log the hours they worked and also know the work they need to do. One of the features I like most about When I Work is that employees can easily let me know through the platform if they are available to work or not, so I know who I have available when I need to assign an urgent task. Similarly, When I Work allows me to indicate when I am not available for work, so my bosses and those under my charge know that I will not be able to assume my responsibilities and the reasons for this. One of the features I appreciate most about When I Work is that it allows direct supervision of which employees are starting their work late and which are working overtime, to automatically adjust their payments. When I Work also includes a tool to have statistics on employee behavior, so I can know which resources are most important for certain projects, and it also helps me understand how much workload we are capable of handling simultaneously successfully. **What do you dislike about When I Work?** The mobile app doesn't work well, not even the mobile version of the website; it lacks a bit of optimization in that area. Besides that, When I Work is a quite comprehensive tool, simple to use, intuitive, and perfect for our company. **Recommendations to others considering When I Work:** If you have a work team under your charge and need to manage their workload accurately, When I Work is the best option for you, and the best part is that for all those companies with fewer than 75 employees, it is completely free, so it won't affect your budget and you can enjoy all the great features this tool offers. **What problems is When I Work solving and how is that benefiting you?** Since I started using When I Work, I can know if the employees are fulfilling their duties or not, and keep an accurate record of the work they are doing, their schedule availability, and much more, making it perfect for effectively managing my work team. ### 14. This is Such a Great App. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about When I Work?** I love that When I Work is set up in such a great way. For a business like ours that involved dozens of locations, shifts, and constant moving schedules, it was the perfect way to keep track, especially when shifts needed to be picked up or locations would change. **What do you dislike about When I Work?** There's not much to hate about this service. It would be awesome for an employee chat to be integrated instead of having to use a separate app, but that's just a preference thing. **Recommendations to others considering When I Work:** It's great! If you take the time to input all of the precursory information, it serves its purpose incredibly well. **What problems is When I Work solving and how is that benefiting you?** The thing I love about When I Work primarily is the ease in picking up shifts. We worked in a part time business where shifts were constantly changing, but since it was so easy to pick up hours, I could sometimes double the hours I was assigned and help someone else out in the process. ### 15. A Great Way To Organize Your Shifts **Rating:** 4.5/5.0 stars **Reviewed by:** Da Silva Studio P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2019 **What do you like best about When I Work?** I love the color coordination. It’s easy on the eyes to visually see each person color coded. I like to code shifts by team and each team is a color. **What do you dislike about When I Work?** One thing I wish they had was an option that did not include hours. We have a lot of independent contractors that go on jobs for multiple days and if I have to put hours it always says they’ve reached overtime. **Recommendations to others considering When I Work:** You can also manage multiple locations with When I Work which is very useful! **What problems is When I Work solving and how is that benefiting you?** The rate is a bit high, we have a lot of influx in staff over the summer so it can get expensive?l, but at the same time, a benefit is that we can always downgrade our plan when we have less staffing. ### 16. Inexpensive Scheduling System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2019 **What do you like best about When I Work?** Easy to schedule and duplicate existing schedules for multiple employees. **What do you dislike about When I Work?** Can't do unlimited scheduling without upgrading to a paid plan (can up to two weeks at no cost). We have a small staff, but had to pay for a more expensive plan because plans are for set amounts of employees. I don't like that there is no phone contact for this group -- only online chat, which is okay, but sometimes difficult to explain the situation in a text -- also delayed response times through the chat. It also doesn't save some settings from one log-in to the next, so preferences have to be set each time. **What problems is When I Work solving and how is that benefiting you?** We were doing three separate monthly schedules for three different sections, with some employees overlapping on two or more schedules. It was really difficult to work with all the individual calendars. When I Work put it all in one place and let me see just a few employees or all employees as needed. ### 17. When I Work makes Working Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about When I Work?** This app is awesome! I love the fact I can select my availability prior to schedules being posted so that my supervisor knows whether or not I'm open to working on a given day. Also, if I need to change my schedule, I can do it right from my app. The other nice feature is getting to see who will be working a shift with you. **What do you dislike about When I Work?** There is really nothing I dislike or that I struggle with. **Recommendations to others considering When I Work:** Give it a try - you'll be pleasantly surprised and probably never go back to a traditional schedule. **What problems is When I Work solving and how is that benefiting you?** One excellent benefit is the Chat feature - it's great being able to communicate directly with my supervisor and co-workers right from the app vs. a text or phone call/voicemail message. Everyone can see you message and respond. And if you need to ask for someone else to cover your shift, a message is sent to those employees not working that day/shift. So convenient! ### 18. Great for keeping your schedule organized, but not super user friendly! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about When I Work?** I like it because it's super easy to see your schedule laid out in front of you. You no longer have to worry about a scheduling manager not seeing your email with a day off request, instead, you just mark yourself unavailable in the app! It's also great to be able to view your coworkers schedules. **What do you dislike about When I Work?** Honestly, the app is kind of hard to use. It's not very intuitive, and sometimes it glitches. You also receive A LOT of "helpful" emails from the company, such as shift reminders, multiple times throughout the day. It's also frustrating that you can't operate the app and the website in the same way. **What problems is When I Work solving and how is that benefiting you?** It makes it easier for our scheduling manager to accommodate everyone's schedules, and it's a lot easier to search and see when your next shift is and who you're working with! ### 19. Great Way to Keep Track of Shifts and Switch Shifts **Rating:** 5.0/5.0 stars **Reviewed by:** Lakeisha P. | Patient Consultant, Alternative Medicine, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about When I Work?** I like that it is easy to navigate and the mobile app is wonderful. I get notifications in a timely fashion and I also get alerted to open shifts quickly. **What do you dislike about When I Work?** Nothing I dislike so far. For what we use it for, it’s perfect. **Recommendations to others considering When I Work:** This is a great way to get employees schedules to them and interface with each other concerning call outs and getting shifts covered. **What problems is When I Work solving and how is that benefiting you?** When I need to get a shift covered, I can do so quickly and without having to contact people on their personal devices. ### 20. Great Communication Tool! **Rating:** 2.5/5.0 stars **Reviewed by:** Roger J. | General Laborer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about When I Work?** This app was used by the Kalamazoo growlers who I worked for. The biggest feature that I love the most is, it has both a group messaging function and a employee to boss message function. It makes communicating things so much easier **What do you dislike about When I Work?** The GPS tracker used for clocking in and clocking out. It's highly inaccurate and can reflect on your hours because of it **Recommendations to others considering When I Work:** If you wish to use this as a primary tool for your employees, I would suggest implementing a much more fluid and accurate GPS system than what is currently being used to insure correct time clock hours **What problems is When I Work solving and how is that benefiting you?** As an employee it solved communication errors and delays in scheduling and shifts we are supposed to work. Communication is vital in the work place ### 21. Easy & simple but has flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about When I Work?** When I work has a clean layout and makes it very easy to input your availability and see who is working. It shows you a schedule of your own shifts, as well as all shifts in an upcoming week. I like that it sends email reminders 2 hours before each shift as well. **What do you dislike about When I Work?** One thing I dislike is how availability and requests off can be changed at any point as it can cause confusion with shifts in the workplace. Additionally, you cannot see when a time off request was created. **Recommendations to others considering When I Work:** Consider the number of employees that will be scheduled under the same system, and consider how requests for time off are to be handled because availability can be changed so easily. **What problems is When I Work solving and how is that benefiting you?** Scheduling everybody according to availability is solved through when I work, and the benefits are a simple platform that anyone can use. ### 22. My experience with when I work **Rating:** 4.0/5.0 stars **Reviewed by:** Angelique B. | swim instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about When I Work?** I like when I work becuase i am able to clock in and out on my phone and I get reminders before my shift that I work **What do you dislike about When I Work?** some times when clocking out it is not always accurate ( does not clock you out) **What problems is When I Work solving and how is that benefiting you?** I clock in through my phone and clock out with my jobs systems instead. I am on time with the reminders and its easy to pick up a shift with the notifcations you get once a shift is dropped. ### 23. Putting a Schedule now for you team is easy with When i work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2019 **What do you like best about When I Work?** With when i work , you can now put a schedule for your whole team , organize vacation requests and time offs. The app is very easy and user friendly. You can also track what time your employees arrived to the company. **What do you dislike about When I Work?** So far our my experience with when i work has been great. I am organising the schedule for my whole team, they are very happy with the app as they open and check their schedule any time , also they request vacation via the app. **Recommendations to others considering When I Work:** Very user friendly app for workforce management **What problems is When I Work solving and how is that benefiting you?** Schedule before using when i work was so messy , now its very organized you can also request to swap shift with other colleagues ### 24. An amazing way to view, schedule, and pick up hours for your job! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about When I Work?** The organization of the site is very well designed. It is quite easy to see who is working, what shifts are available for pick up, and when your next shift is. It is easy to manipulate the calendar settings to see how many hours you worked in a week or month. **What do you dislike about When I Work?** I dislike the fact that when you are on the "my schedule" mode, you can only see your hours in terms of weeks, so you have to go to the team schedule and find your own name to have it set to monthly view. This is an easy fix but could have been easily added to the site. **Recommendations to others considering When I Work:** Use this in conjunction with other scheduling software to have an integrated and accurate system for understanding scheduling. **What problems is When I Work solving and how is that benefiting you?** When I Work has made it exceptionally easy to know when I am working, who I am working with, and is much better to look at than previous websites I've used with similar features. ### 25. Easy to Use Time Management Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Nathan V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2019 **What do you like best about When I Work?** When I Work's web and mobile apps are simple, clean, and easy to use. Schedule management is easy from within the app, and integrates well into both Google and iOS Calendar apps. Clocking in and out, along with the ability to track punch in/out locations, works well. **What do you dislike about When I Work?** When I Work could be greatly improved with additional permissions settings. In its current state, it is difficult to manage who can / cannot edit employees schedules and clock in / clock out records. In addition, When I Work's web app will, before a refresh, display the incorrect clocked in / clocked out status, which adds confusion on the employees side if a clock in / clock out was successful. **What problems is When I Work solving and how is that benefiting you?** When I Work has allowed our organization to easily manage Part-Time employee's schedules and time records. ### 26. When I work Best tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about When I Work?** When I work tool is simple and easy to use.I like the most timesheet tab,calender view and reminder.It is easy to see when and who came in to work.Easy to track attendence.It also allows to see everyone scheduled on the same time. **What do you dislike about When I Work?** I do not have anything dislike about When I work app.No negative aspects to say. **What problems is When I Work solving and how is that benefiting you?** I like the early reminders before work.I like the timesheet tab where I can see when I clocked in and out. ### 27. omg I love this app **Rating:** 4.5/5.0 stars **Reviewed by:** jeffery m. | business development associate , Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2019 **What do you like best about When I Work?** I can clock in and out from my phone . SO awesome **What do you dislike about When I Work?** Only thing I dont like is sometimes it gets confused and it doesnt know my location. cant clock in or out **What problems is When I Work solving and how is that benefiting you?** Everyone loves it at my job. Makes clocking in and out very easy ### 28. When I Work Works for Me **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie B. | Claims Advisor , Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about When I Work?** Ease of use. I love that there is an app on my phone and that I can easily check my schedule and those of my team. **What do you dislike about When I Work?** Not a fan of the group chat. It would be nice if you could direct responses to an individual without everyone else seeing it. **What problems is When I Work solving and how is that benefiting you?** Easily track and adjust schedules. ### 29. User-Friendly and Aesthetically-Pleasing Scheduler **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey S. | Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about When I Work?** When I Work is the perfect time clock and scheduling bundle. It's easy to find when your shifts are going to be, and easy to see who you will be working with. **What do you dislike about When I Work?** I genuinely can't think of a negative for this platform. It works well and it looks good. **What problems is When I Work solving and how is that benefiting you?** When I Work eliminates the need for multiple workplace platforms - it has a time clock, scheduling system, and messaging system all built in. ### 30. Efficient, but difficult to request time off **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon C. | Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about When I Work?** It wasn't very buggy, quite intuitive, user friendly. Tracking hours was easy within the app. The messaging feature was easy to use, though sometimes the notifications wouldn't show up. **What do you dislike about When I Work?** scheduling time off or switching shifts was not intuitive at all, really difficult to get right. **Recommendations to others considering When I Work:** I've liked other systems better (sling, for instance) in terms of big workchats and ease of switching or picking up shifts. When I work was great for tracking hours and got the job done, though. **What problems is When I Work solving and how is that benefiting you?** It was used to keep an online, easily accessibly scheduling with lots of employees. ### 31. Pretty Simply, Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about When I Work?** It's super easy for employees to use - there's no confusion about "oh I didnt know I was scheduled" because it's right there on their phone **What do you dislike about When I Work?** The interface is pretty simple - it could definitely be a lot more high-tech, but it works for what we need it to do. **What problems is When I Work solving and how is that benefiting you?** Payroll!! This is the easiest way to keep track of additional events that employees are working, which makes payroll so much easier for administrators. ### 32. Easy to use Timeclock software! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2020 **What do you like best about When I Work?** Love how easy it is for employees to clock in and out on the app. **What do you dislike about When I Work?** Wish it integrated with our payroll software. **What problems is When I Work solving and how is that benefiting you?** Tracking employee time clocks, tracking time off requests ### 33. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Latosha M. | Assistant , Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2019 **What do you like best about When I Work?** I love being able to see everyone on schedule for the day and being able to pick up shifts when I’m available. Makes it very convenient. **What do you dislike about When I Work?** Haven’t found anything I dislike about when I work **Recommendations to others considering When I Work:** Out of all the jobs I’ve had this is the best scheduling app I’ve ever used! **What problems is When I Work solving and how is that benefiting you?** It solves our staffing needs of the hospital. And we can all see when there’s a call out so it gives us all a heads up! ### 34. Managing your employees work schedule **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about When I Work?** It is very useful app, I can put the schedule for whole team in when i work app. Also it allows to organize vacation requests. I love it. Whole company managers use it to publish the schedule for their team **What do you dislike about When I Work?** My experience is great so far with this app. Schedule is easy , also allows my team members to swap their day off or maybe their shifts **Recommendations to others considering When I Work:** App is useful for workforce management. All in one app. A must use app for companies to organise schedules **What problems is When I Work solving and how is that benefiting you?** it makes schedules at work very organized. You can access anywhere from your mobile, you can request a vacation through the app or a specific day off. ### 35. Great scheduling app. **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan T. | Lead Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about When I Work?** I like the reminders each day whenever I have a shift. I also like the ability to set my availability and request time off and drop/swap shifts right from the app. I love the calendar view because it helps me plan out my week and see upcoming shifts. When I Work is helpful because it allows managers to release the schedules weeks (and even months) ahead of time. **What do you dislike about When I Work?** I don't like the number of steps you have to go through to set availability. I've accidentally set a recurring availability a few times when I did not mean to. **Recommendations to others considering When I Work:** It's free up to a certain number of employees! Easy and intuitive! **What problems is When I Work solving and how is that benefiting you?** It helps employees keep track of their shifts and allows them to swap and drop shifts right in the app. It also makes for easy shift adding/editing for managers. The schedule layout is helpful to have opened every day so we can keep track of who is leaving at what time. ### 36. Extremely easy to keep track of my second job **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about When I Work?** Easy to clock in/clock out (with reminders if you're late), easy to edit your own shifts if you forgot to clock in so I don't have to bug my boss. **What do you dislike about When I Work?** There's a few too many steps to clocking in and out. I've thought I've clocked in a few times only to forget to hit the last button. **What problems is When I Work solving and how is that benefiting you?** Easy to pick up shifts and swap shifts ### 37. I highly enjoy using when I work. It’s easy and convenient. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2019 **What do you like best about When I Work?** I enjoy how easy it is to access scheduling and others schedules on the app. The app itself is easy to use and it is extremely convenient. **What do you dislike about When I Work?** I don’t really dislike anything from when I work, I just wish we can contact people directly through the app. **What problems is When I Work solving and how is that benefiting you?** If I need to drop a shift or pick up a shift, it is super easy to do so. Benefits include accessibility and convenience. ### 38. useful slworkfirce management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2019 **What do you like best about When I Work?** Scalable, easy to use, time saving app, really changed the way we deal with time tracking and management **What do you dislike about When I Work?** Nothing to complain, really. Sometimes the GPS location fails to recognise the location. **What problems is When I Work solving and how is that benefiting you?** Time tracking, shifts management. ### 39. Very convenient work solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2019 **What do you like best about When I Work?** The most helpful feature is the faily schedule reminders and having the ability to set how and when you receive them so that they can be an effective tool. **What do you dislike about When I Work?** When setting your availibilty there is no option to change it like from here on out or until further notice you only have the option to indiviually select each day and adjust it so its basically just like requesting a day off or a certain schedule for that specific day. **What problems is When I Work solving and how is that benefiting you?** Having the ability to reach out to my team all at once even when i am not there. This really gives everyone the opportunity to stay and the loop and makes it so that everyone is held accountable. ### 40. Very convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about When I Work?** I love being able to just clock in on my phone. It’s so much easier to remember. It also lets you edit it, if you forget to clock in, or out. **What do you dislike about When I Work?** I don’t like how it asks you to confirm your shift when a new one is made. Especially how it tells your boss after. Because sometimes I do it around 1am and then it lets her know at 1am. **Recommendations to others considering When I Work:** Very convenient, highly recommend **What problems is When I Work solving and how is that benefiting you?** It allows your boss to add shifts that are far away. We have our schedule out 4 weeks ahead and it is so nice. I also like being able to see everyone else’s schedule so I know who I’m working with and I can see how many hours I’ve worked to the dot. ### 41. Versatile and friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about When I Work?** The ease of use for clocking in/out and reminders, as well as requests **What do you dislike about When I Work?** I want to sign in early when I’m working early **Recommendations to others considering When I Work:** Early sign on for shifts **What problems is When I Work solving and how is that benefiting you?** Helping me be accountable with my time It keeps my work life balance in check ### 42. A Business Manager's Perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Haidee J. | Case Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about When I Work?** I like how the software invites interaction with the scheduler. As a store manager and primary scheduler, it was most helpful having the option for my employees to write a short description as to why they could not work a shift, attend a meeting, etc. instead of having to receive text messages from employees. I especially liked how the software saves that information for documentation. **What do you dislike about When I Work?** I dislike how there isn't a way to hide employees who aren't currently working shifts but who are still employed with the business. I had a few "summertime only" employees and their names would remain on the spreadsheet, although they weren't going to be working for 6-8 months. This bothers me because it makes it appear that there are numerous available employees while there are only actually a few who are able to work. **Recommendations to others considering When I Work:** Allow time to familiarize yourself with the app. It has lots of significant features, but it takes a bit of trial and error to make the most out of it. **What problems is When I Work solving and how is that benefiting you?** When I Work is helping my business better organize our employee schedules while improving the efficiency of our store's finances. We have realized that this system is critical to the fluid nature of our business: If there is a shift that hasn't been filled, the manager and another worker is aware and can fill that slot. Similarly, if there is a scheduling conflict, the app will notify you so you can iron things out. ### 43. Quick and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2019 **What do you like best about When I Work?** What I like best is that it reminds you of shifts and can add them to your calendar on your phone so you don't miss a shift. I also like that you can see who else is working alongside you and what time so you can plan out carpooling or how the day is going to go. It is very easy to communicate with coworkers on this app. **What do you dislike about When I Work?** I don't like how the app looks so plain. It makes the pages sometimes look the same and so navigation through the app can be confusing sometimes, but otherwise fine. Also sometimes the app lags and does update for a long time and can freeze your phone. Or the group conversation will not update and you don't get any recent messages which can be a problem for people reaching out for immediate help. **Recommendations to others considering When I Work:** Make the colors of the app customizable. **What problems is When I Work solving and how is that benefiting you?** I solved swapping shifts and dropping shifts easily and communicating with co workers easy that I don't have the numbers for. ### 44. Schedule App Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2019 **What do you like best about When I Work?** I love the convenience of it— that you can just pick up your phone, go to the app, and your schedule is right there. **What do you dislike about When I Work?** I don’t like that you can’t look at other people’s total hours. **Recommendations to others considering When I Work:** You’ll be happy you tried the app! **What problems is When I Work solving and how is that benefiting you?** It solves having to go into my email and look up my schedule. It is really helpful in quickly figuring out how many hours I have per week. ### 45. When I Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about When I Work?** The allocation of tasks is very easy to do. Using the tool to manage schedule's is also quite helpful and I like the use of some automation in there too. **What do you dislike about When I Work?** I would like to be able to blackout certain days so its not option for employees to book off. **Recommendations to others considering When I Work:** Great for managing tasks and schedules so I would definitely recommend. **What problems is When I Work solving and how is that benefiting you?** Delegating tasks and managing schedules. ### 46. When I Work App is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2019 **What do you like best about When I Work?** It is easy to use, and updates us on our schedule and changes immediately. **What do you dislike about When I Work?** There are not many visuals, i would consider it just a tad too simple. **Recommendations to others considering When I Work:** This is a great too to have around the office. **What problems is When I Work solving and how is that benefiting you?** Shift changes are kept track of in the app. ### 47. Great solution. Just didn't work for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt R. | CEO/Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2019 **What do you like best about When I Work?** When I work is a great solution. We were very impressed by what we saw in the demos for how this solution could streamline our scheduling process. **What do you dislike about When I Work?** Unfortunately, once we signed on with When I Work it became apparent that the solution was not going to work for us. We simply had too unique of a scheduling requirement for how we work with billable and non-billable clients that the system could not support. **Recommendations to others considering When I Work:** Demos are great... but unfortunately even in demos you miss things that can make or break implementations. We thought we did a good job of due diligence but simply didn't ask enough questions. **What problems is When I Work solving and how is that benefiting you?** Scheduling is crazy and can be very hard to manage. We were hoping that When I Work would meet those needs and were very impressed with the system as we evaluated it. Unfortunately, real life had other ideas and it simply couldn't keep up with what we needed it to do. ### 48. Great Application **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Data and Reporting Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about When I Work?** I like being able to use the scheduling and how easy it is to see workers availability **What do you dislike about When I Work?** Some of the workers did not get the notifications for the messages **What problems is When I Work solving and how is that benefiting you?** Schedule ### 49. User friendly and great resources **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about When I Work?** Easy of transition between schedule and payroll system. Integrates perfectly with gusto payroll. You can easily have staff set their availability and request time off, so no need to fiddle with excel or keep up with requests. Staff can chat or watch videos if they have questions about any functions with the software. If I have questions about anything or suggestions, it is very easy to relay that information. **What do you dislike about When I Work?** Too many features have been removed in recent times and requires a payment. The text notifications are not always accurate and are not always received on time. I also tried to opt out of these notifications, but still continuously receive about 30 a day. The mobile clock in using location can be inaccurate and cause for many issues not allowing staff to click in. This wastes my time by having to manually clock in. The terminal option does help, but the mobile feature accuracy would be most beneficial for my staff. They use smart phones much more often then regular computers at the moment. Features have been taken away recently and required more payment. It would be nice to have options to directly integrate with booking/reservation systems. **Recommendations to others considering When I Work:** Very easy and accessible scheduling system. Works well with payroll and great asset to keep track of labor costs. **What problems is When I Work solving and how is that benefiting you?** Easy to onboard and helps keep track of time off/availabilty. The labor tracking fucntions have been an unexpected feature that has actually helped the operation of our business. It is easy to see when employees are getting close to their cap or how our sales compare to our labor costs. We are now able to directly track without using excessive programs and formulas to find out where we are at with costs. Would be helpful to also add place for expenses and other costs. I have realized how easy When I work makes onboarding my employees. I can have them set availabilty immediately and get them their schedule within minutes. It is also great to be able to copy and paste last weeks schedule! ### 50. What a convenient scheduling app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about When I Work?** I can put in my availability as far out as I’d like, as well as unavailability. **What do you dislike about When I Work?** It’s a great app and website, but sometimes I have difficulty adding in when I’m unavailable and available on the same day. **What problems is When I Work solving and how is that benefiting you?** The benefit is that I can decide when I’m available to work and when something comes up I can always change my availability. I can also see an accurate time tracking of my time sheet which is nice. ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Can employees swap shifts without manager involvement every time?](https://www.g2.com/discussions/can-employees-swap-shifts-without-manager-involvement-every-time) - 1 comment, 1 upvote - [Is When I Work a good fit for a small business?](https://www.g2.com/discussions/is-when-i-work-a-good-fit-for-a-small-business) - 1 comment, 1 upvote - [How does When I Work compare to Homebase and Connecteam?](https://www.g2.com/discussions/how-does-when-i-work-compare-to-homebase-and-connecteam) - 1 comment, 1 upvote - [How do I track overtime and avoid unexpected labor costs?](https://www.g2.com/discussions/how-do-i-track-overtime-and-avoid-unexpected-labor-costs) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+10%3A31%3A11+-0500&secure%5Bsession_id%5D=c1d84ac0-c6bb-4921-8360-03af60b6e954&secure%5Btoken%5D=fe819354702d4a43ad055ddd65fd0e7177ca48888e75a6442e7567457712bc40&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (647 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,103 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.6/5.0 (548 reviews)