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G2 recognized Waitwhile
Waitwhile

By Waitwhile, Inc

4.8 out of 5 stars

How would you rate your experience with Waitwhile?

Waitwhile Reviews & Product Details

Pricing

Pricing provided by Waitwhile.

Enterprise

Contact Us
Per Year

Waitwhile Integrations

(5)
Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers
Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.
Waitwhile Demo - Waitlist & booking management – manage all in one platform
Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.
Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly
Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.
Waitwhile Demo - Calendar & staff scheduling – streamline availability
View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.
Waitwhile Demo - Analytics & reporting – optimize with real-time insights
Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.
Waitwhile Demo - Integrations & API – connect with your favorite tools
Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.
Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess
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Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess
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Waitwhile Reviews (309)

Reviews

Waitwhile Reviews (309)

4.8
309 reviews

Pros & Cons

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Customer services
Small-Business (50 or fewer emp.)
"Amazing service!"
What do you like best about Waitwhile?

You can interact with customers by texting them inside the waitwhile, so they can easy know when is their turn or we can answer questions in advanced as well so is very friendly. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I think that will be good if the cx doesnt show the system reports it as no show automatically Review collected by and hosted on G2.com.

Karla E.
KE
Director of Tax Services
Small-Business (50 or fewer emp.)
"Upgraded client management"
What do you like best about Waitwhile?

This tax season we switched to Waitwhile for client management at 6 of our VITA tax sites. Initially we made the change because Waitwhile offers appointment reminders by text, which we did not have. We had hoped it would reduce the chaos with clients being able to leave after they sign in and getting a text reminder when it is time to return, and that has happened. Our greeters found it easy to add the walk-in clients and helped taxpayers be served in an orderly manner. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

We would like to have a phone number to call for customer support. We occasionally have issues that need resolved quickly and the chat can take a while to get an answer. Review collected by and hosted on G2.com.

Caroline C.
CC
Executive Office Assistant
Small-Business (50 or fewer emp.)
"Waitwhile has been amazing for modernizing our check-in process, and improving our analytics."
What do you like best about Waitwhile?

The user friendly application is the best. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The custom reports are only available through enterprise plans. Wish I could get my hands on those without changing my current plan. Review collected by and hosted on G2.com.

Carissa L.
CL
FOH
Mid-Market (51-1000 emp.)
"Effortless Waitlist Management and Customer Flow"
What do you like best about Waitwhile?

ease of waitlist additions and moving customers through the process Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

would like more characters in SMS text box please. SMS is a faster way for us to reach out customers Review collected by and hosted on G2.com.

Diana V.
DV
Migration Assistant
Management Consulting
Small-Business (50 or fewer emp.)
"An intuitive tool that simplified my daily work"
What do you like best about Waitwhile?

Waitwhile was incredibly user-friendly and easy to navigate. From the very beginning, the interface felt clear and well-organized, which allowed me to get started quickly without needing extensive training. I appreciated how it streamlined tasks that used to take more time and how it improved the experience for both users and clients. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Honestly, there wasn’t anything I disliked. I found it to be a very functional and well-designed software that addressed real everyday needs. It delivered everything I expected and even more. Review collected by and hosted on G2.com.

valynn s.
VS
Team support
Mid-Market (51-1000 emp.)
"super easy to use, great for speedy transactions"
What do you like best about Waitwhile?

Using customers real names, more personal Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Customers dont often know the difference between queing in line or setting appointment Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Small-Business (50 or fewer emp.)
"Feature-Rich and User-Friendly, But a Bit Pricey"
What do you like best about Waitwhile?

I like everything! The built-in messaging, the custom sign-up fields, the fact that you can assign staff and re-assign staff to each client easily, the fact that each team member can see all sign-ups, and the drop-in style feature! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I am not sure I have any dislikes, besides the price. Review collected by and hosted on G2.com.

Qudsiya H.
QH
Nurse practitioner
Small-Business (50 or fewer emp.)
"Easy to use and allows for virtual queuing"
What do you like best about Waitwhile?

The 3 column interface provides a quick visual way to assess one's waiting room without having to look at names or numbers.

The app is simple and for the most part, glitch-free.

The customizable boxes allow one to quickly add information and share it for others to see. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I would love for it to have an audio notification regarding patients getting added to my panel because sometimes I am busy and don't notice that patient(s) got added. Our work-around is for the MA to send a text message to alert if patients have been added-on/ rather than if they are from our scheduled list. Review collected by and hosted on G2.com.

AW
Talent Engagement Specialist
Government Administration
Small-Business (50 or fewer emp.)
"To the point foot traffic measurements."
What do you like best about Waitwhile?

It's simplicity and intuitive actions allow for easy usage. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I haven't found anything I find unfavorable. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
AC
Small-Business (50 or fewer emp.)
"Easy to use and organized"
What do you like best about Waitwhile?

Waitwhile is easy to use and navigate. With its easy use we are able to assist multiple people without issue. On a daily basis we encounter multiple clients and with Waitwhile it allows me to accomplish my job. In assisting each client by allowing me to view how long they have wait and how many clients I have waiting. My favorite feature is being able to view clients' names and being able to send them alerts when it is their turn. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

While using waitwhile I have not encountered any issues. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Waitwhile.

Enterprise

Contact Us
Per Year

Free

$0.00
Per Month

Starter

Starting at $31.00
Per Month
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Waitwhile Features
SMS Updates
VIP Settings
Multilanguage Support
Customer Information
Predictive Analytics
Clerk Performance Reports
Hardware Agnostic
Digital Signage
Confirmations & Reminders
Appointment Follow-Up
Scheduling Notifications
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Waitwhile