# Best chatbots software - what's your top choice in 2025?

 Hey, G2 community. I am trying to find the best chatbots software to replace our current chatbot solution and saw a few of these listed. Which of these software solutions would you recommend?  Intercom: Intercom redefines customer engagement with its dynamic blend of AI-powered chatbots and real-time messaging. Tailored for fast-growing teams, its bots proactively assist visitors, onboard users, and support customers.  Zendesk Support Suite: Zendesk Support Suite streamlines customer service by embedding intelligent bots directly into a multichannel support system. With its Answer Bot intelligently triaging issues and resolving common questions, Zendesk empowers businesses to deliver speed and empathy at scale, perfect for teams balancing volume with personalization.  Birdeye: Birdeye brings local businesses closer to their customers with AI chatbots designed to drive immediate engagement and loyalty. Whether it’s scheduling appointments, capturing reviews, or answering FAQs, Birdeye bots create frictionless, high-converting conversations that keep customers coming back.  Drift: Drift helps B2B revenue teams spark real-time conversations with high-intent buyers through precision-targeted chatbot interactions. Built for speed-to-lead, Drift’s bots qualify visitors, book meetings, and deliver account-based personalization that turns anonymous traffic into warm opportunities without the wait.  Tidio: Tidio offers an intuitive, plug-and-play chatbot platform that’s especially popular among e-commerce and small businesses. Its automation flows handle everything from abandoned cart nudges to support ticket routing while the AI agent steps in to resolve issues instantly, keeping shoppers engaged and support costs low.  Have you used any chatbots that aren't on my list? Please let me know.  

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- Posted at: over 1 year ago
- Author title: Manager
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## Comments
### Comment 1

<p>I found this while researching: https://learn.g2.com/ai-chatbot-software</p><p>What are your thoughts on traditional chatbot software vs. AI chatbot software?</p>

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- Posted at: over 1 year ago
- Author title: Manager





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