Spruce Health Reviews & Product Details

It's been really simple to implement and use. I love that I can have a separate phone line on my current phone that is easily distinguishable from my personal line. Downloading the app and using it on my personal cell was a breeze. I had some issues with confirming my business EIN and customer service was helpful in navigating that and communicating with me along the way. I love that clients can easily call me any time and the voicemail transcription is amazing. I use this daily with my work and am so glad to have found an easy to use platform that fits my needs! Review collected by and hosted on G2.com.

My biggest gripe is that some of the features I'd really like require the Communicator Plan which is twice the price. For a new person in solo private practice it doesn't make sense to pay that much at the moment, but setting office hours etc. would be nice. Review collected by and hosted on G2.com.

I use Spruce Health for my private practice, and it is a great platform that helps me connect with my clients via phone and text message. It's wonderful for secure faxing, which I utilize a lot, and it makes me feel comfortable and confident that my clients' information is secure. I really love how helpful the people are that work there, with a really quick response time, which is very helpful. If I have an issue, I can reach out to them, and they are very quick to respond. I also appreciate that when Verizon Wireless was down, Spruce was not, so I was able to communicate with my clients via the computer through text, which was incredibly helpful. The initial setup was incredibly easy, and the support was seamless. Review collected by and hosted on G2.com.

I do not have anything that I dislike Review collected by and hosted on G2.com.

Spruce is an asset to our practice. It allows us to communicate effectively and efficiently with our patients in a HIPPA compliant manner with the ability for our support staff to view the conversation and assist accordingly. Patients created in our EHR automatically have a profile created in spruce. Lastly, the ability to create a note in the patient’s chart from the messages assists with continuity of care and helps keep our records up to date! Review collected by and hosted on G2.com.

Learning curve with the technology and utilizing the yealink phones. Review collected by and hosted on G2.com.

I LOVE that I can set up auto replies to missed calls. I own and operate my own business and when I'm with clients I can't answer the phone. The auto reply feature has been incredibly helpful in retaining new clients for me! This app has basically paid for itself at this point. Review collected by and hosted on G2.com.

My only issue was the learning curve with the online portal and getting everything set up. I needed a lot of help from support (who was very helpful) and I asked Gemini AI a ton of questions to understand call flows. Review collected by and hosted on G2.com.

Large-group organization, internal messaging, scheduling message feature, team chat, use without a portal, SMS/MMS sharing, after-hours responders, API sharing. Great ease of implementation for new users, the customer support is superb, and I use it every day all day long. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike; everything is perfect! Review collected by and hosted on G2.com.

We have been using Spruce in our private practice for 2 years now. I cannot emphasize with words alone how great Spruce has been for us. First and foremost, it’s reliable. This is so important & unfortunately that’s not always the case with other phone systems out there. It’s convenient. Texting is the new standard outreach practice. Patients appreciate the ability to text with the office on their own schedules. We appreciate the ability to set auto replies for after hours or schedule follow up touch points for a later date so it doesn’t fall through the cracks. The recent updates to self-serve phone trees has been great too. Finally, the value you get for the price is great! Review collected by and hosted on G2.com.

I don’t care for the lack of a phone number to call for assistance, but that seems to be the standard for a lot of companies anymore. I will say that they are pretty quick in answering any questions through the chat & we haven’t needed to reach out very often. Review collected by and hosted on G2.com.

Spruce helps me keep my faxing, messaging, phone calls and marketing all-in-one. The staff are fantastic and helped me get my fax number from another platform. I love that my clients get to choose what works best for them; integrate the messages in their texts or separate it into the private app. From day one I was up and running with my phone. I use it every day. Review collected by and hosted on G2.com.

I wish that I had different sections for the messages and the faxes. I dont want them to be mixed together. I hope to get to learn more about using the tags to more efficiently send information to my groupings of clientele. Review collected by and hosted on G2.com.

Spruce is very convenient and very easy to use. It provides what I need to communicate with clients and it is HIPPA compliant. It is easy to use, I can store my clients contacts with pertinent information, and it allows for sending of documents. This is a great service for a very reasonable price. Review collected by and hosted on G2.com.

It took a long time to get permission to send text messages even after paying for that add on service. Review collected by and hosted on G2.com.

This platform has so many great features at the lowest cost tier, which has been helpful as an individual practice owner. I can track notes, use templates, and tag conversations. I’m likely not using more than half of the features found on Spruce and it is significantly better than the last 2 services I've used for phone services in the last year and a half!! Review collected by and hosted on G2.com.

My biggest dislike would be that some of the features require a higher tiered subscription, like auto replies to missed phone calls, for instance. Review collected by and hosted on G2.com.

I like that Spruce Health offers fax, messaging, client secure messaging, video and phone options. It's fairly easy to use. Most customer support is done via the app or in the website portal. It was easy to set up although I am in private practice by myself. While it's not a "one stop shop," it does the job and it's affordable. To my knowledge it does not have third party API integration with EHR's like Simple Practice. I use it daily. I know you can pay people to set up the phone trees and other items for large organizaitons. Review collected by and hosted on G2.com.

The biggest downside here is that clients MUST make an account for messages to be HIPAA compliant. I get clients who text the number but won't make an account. I then can't respond back because it's not HIPAA compliant. Also, when they do make an account, any messages they sent prior do not show up for easy archiving. I can send an invite but many do not make an account limiting it's functionality. Paubox has introduced a feature where they can text the number w/o making an account. Paubox does automatic end to end encryption in their app. I have not used it frequently as I use chart chat if they won't make an account.

My second wish is that they added e-mail for a "one stop shop." Integrating with an EHR would be great but I know third party API has it's own challenges. Review collected by and hosted on G2.com.